final proposal for business ethics training -...

Final Proposal for Business Ethics Training

Presented to

Health Care Cooperative

July 30, 2009

6th Wave eLearning Solutions Final Proposal for HCC, July 30, 2009

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6th Wave eLearning Solutions would like to thank HCC for the opportunity to submit a training solution proposal for their Business Ethics training needs. The following document contains our final response to HCC’s request for proposals. 6th Wave eLearning Solutions final proposal is organized as follows:

Section One: Training Solution Proposal - This section contains 6th Wave eLearning Solutions learning plan, including business justification and benefits of the proposed LCMS, and an overview of 6th Wave eLearning Solutions development and evaluation planning. In this section you will find:

o Overview pg. 3 o Project Parameters pg. 4 o Approach to the Solution pg. 8

Section Two: Project Plan Overview - In this section 6th Wave eLearning Solutions presents HCC with its final project plan and pricing structure, including timelines, and milestones. In this section you will find:

o Working Relationship pg. 12 o Assumptions pg. 12 o Project Management pg. 12 o Schedule and Milestones pg. 12 o Managing Time and Quality pg.14

Section Three: Cost Estimate Proposal – In this section 6th Wave eLearning Solutions provides a breakdown of costs and an estimate of the final cost for the proposed solution. In this section you will find:

o Cost Estimate pg. 15 o Resource Plan pg. 16 o Payment Schedule pg. 17 o Managing Budget Adherence and Change pg. 17

Section Four: Other Considerations - 6th Wave eLearning Solutions believes that it is our responsibility to demonstrate to HCC how our training solution is effective at driving the behaviors and actions that HCC desires all employees to emulate through its five guiding principles. Therefore, this section breaks down our plan for evaluating the effectiveness of the training program proposed, as well as an analysis of the project’s Return on Investment (ROI). In this section you will find:

o Evaluation Plan pg. 18 o Return on Investment pg. 20

Section Five: Summary and Closing – 6th Wave eLearning Solutions desire to partner with HCC to empower positive change and a return on investment.

Appendix:

o Detailed Project Plan pg. 24 o Top Level Tasks pg. 25 o Budget Breakdown pg. 27

Please review these documents and ask any questions that arise. We believe in partnering with our customers, empowering them to achieve their goals through the training solutions delivered. We look forward to working with HCC on this project and in future endeavors.


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Section I: Training Solution Proposal

I. Overview

6th Wave eLearning Solutions goal in partnering with HCC is to develop ethics training for employees in two priority areas, employee personal conduct and appropriate use of company assets. The program will encourage and promote a positive work environment and respect in the HCC workplace; and reinforce HCC’s five foundational principles as the guiding force in maintaining stellar ethical behavior. An outcome of the developed solution will be that HCC maintains your reputation as an industry leader providing business services to small-mid size health care providers of their records management, patient billing and compliance training. It is recognized that HCC has remained an industry leader, in large part, due to a high standard of ethics and business compliance, and the solution delivered will maintain and strengthen HCC’s place of honor in this industry. We are pleased to be considered to partner with HCC to maintain this distinction in records management industry.

6th Wave training solutions are built on a strong commitment to excellence and innovation in all of the solutions that we develop and build. We will work with you to create a customized learning experience that reflects your company philosophy and commitment to ethical standards. We combine thoroughly researched and sound content with your code of ethics to create the most effective training solution. We will analyze your needs and ensure the training will work for you. 6th Wave eLearning Solutions communication and training methodology engages employees, changes behavior and contributes to the creation of a truly ethical business environment. 6th Wave Training Solutions believes that industry regulations and laws set the baseline of ethical behavior, true excellence at HCC will be achieved as a result of our proposed training solution. 6th Wave eLearning Solutions is comprised of a team of professionals with combined competencies of:

• Business expertise • Depth of experience in instructional design • Technology expertise for elearning development and delivery • Expertise in collaboration • Expertise in training trainers

Visit our company profile at http://elearning-cafe.net/6th_wave_elearning/about.html


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II. Project Parameters:

1. Understanding of the Problem: As result of our initial research to understand the training “problem” to be solved, we have learned HCC’s business in the records management sector of the health care industry is a regulated environment and a position of trust delegated by the medical profession. To avoid making mistakes that can lead to penalties, a loss of share value, and a damaged corporate reputation, HCC is seeking to establish a strong and effective ethical framework. HCC is taking a proactive approach to establish these foundational practices in regarding to ethics training. The training to be provided will support that position and establish ethics as a core operational competency. The vast majority of reputational risks stem from:

• company product, • how company staff behaves, • how the company behaves, • and the company’s guiding principles.

The sources of reputational risk that will be addressed in this training solution will relate to how the staff behaves (personal conduct) and appropriate use of company assets in the context of the company’s guiding principles. At this time, 6th Wave foresees that in the future HCC may wish to expand the titles in its ethics library; 6th Wave will provide a framework for a scalable library to provide a wide range of training under the umbrella of ethics training.

This training will seek to establish an ethical framework amongst company executives and managers, which does more than avoid incidents. There is growing evidence that organizations that have admirable workplace polices have reaped benefits not only in terms of productivity, but also in terms of their share value. A 1999 study of 400 publicly traded companies by Watson Wyatt found that those companies with the most progressive “employee-friendly” policies [experienced returns] almost twice as high as companies that didn’t have good workplace policies.(Cite:21)

Implementation of an ethical framework does more than attract and retain employees; it may also serve to:

• Enhance brand image, improve share value, increase sales and customer loyalty • Match improvements in integrity with efficiency improvements • Reduce regulatory oversight • Provide a competitive edge

Thus, it is our understanding that business ethics training is a critical component for HCC to achieve business goals and objectives, maintain a reputation as an industry leader, and comply with regulations and laws that govern aspects of how HCC conducts business.

2. Recommendation To support HCC’s goal of implementing a cost saving training solution for all employees in HCC’s eight locations for critical ethics training, 6th Wave eLearning Solutions is pleased to propose a solution and a plan for the development of the solution which achieves effective and measureable outcomes on two initial priority topics: employee personal conduct and


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appropriate use of company assets. To achieve this goal, 6th Wave elearning Solutions is proposing a group-paced course delivered online through a learning and course management system (LCMS) system tailored to your needs. Key HCC personnel will be trained to administer the course using the LCMS system.

There are key benefits of delivering the training in an online format, utilizing a Learning and Content Management System (LCMS). We believe these key benefits demonstrate adherence to best learning practices, and ignite active learning by the participants. This active learning will be translated into actions and behaviors that will achieve the desired program results:

eLearning/Online Course Delivery

Face to Face Course Delivery

Active learning strategies and interactivity X X

Development of a earning community X X

Asynchronous engagement and learning X

Synchronous engagement and learning X X

Consistency in content and course delivery X

Automated tracking for compliance regulations X

Real –time understanding of training effectiveness X

Accurate and current reporting of learner progress in the course

X

Cost effective delivery of course to all locations X

Convenience of delivery for learners X

Quick and easy updates to course X

An LCMS will provide additional benefits to HCC:

1. Administrative ease of tracking attendance, document compliance with company standards, industry best practices, and regulatory requirements

2. Housing of the ethics education library 3. Delivery of the ethics education program

An LCMS has the further advantage of being scalable, so that growth is accommodated. In addition, the LCMS provides features which will be used as a part of the elearning course deliverable, such as communication tools and a library of resources. Further research will help us tailor the CMS/LMS to your specific needs.


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3. High Level Program Objectives

Soft skills, such as personal conduct are difficult to measure and quantify. That is why 6th Wave utilizes the industry recognized excellence of Philips Five Levels of Evaluation to determine the effectiveness and ROI of training. The initial objectives for the elearning course presented adhere to training industry standards of Philips five levels for evaluation; and will direct us in our evaluation and assessment planning. By using this methodology, you can be sure of the validity and credibility of the metrics used to assess results of the training program. Secondary and more specific objectives will be created after further research into the needs following the development plan presented in the next section.

Level 1: After participating in the elearning ethics training, learners will:

• perceive appropriate personal conduct following the HCC personal conduct and ethical guidelines as a core competency critical to maintaining HCC’s position of excellence in the industry.

• perceive appropriate use of company assets following the HCC ethical guidelines as a core competency and critical to maintaining HCC’s position of excellence in the industry.

• perceive personal conduct and appropriate uses of company assets are relevant to their job.

• rate the program as effective in achieving the stated goals. • recommend the program to other employees.

Level 2: After completing ethics training, learners should improve their understanding and/or skills for:

• locating HCC’s personal conduct and ethics guidelines. • applying the five company guiding principles given a set of situations in which the five

principles apply. • individual responsibility shared by every employee in the organization and how they

relate to the five guiding principles. • regulations and laws which govern HCC’s staff company and personnel behaviors and

actions. • appropriate personal conduct consistent with HCC’s guidelines. • appropriate use of company assets consistent with HCC’s guidelines. • consequences if regulations and laws which govern HCC’s behaviors (both staff and

company) are violated.

Level 3: Six months after completing the ethics training, learners who participated in the training should be doing the following:

• Managers have reported that all direct reports participated in personal conduct and appropriate use of company asset training.

• Apply HCC’s five guiding principles to ethical behavior and appropriate use of company assets in documented examples by managers.

• Participated in the completion of an action plan for his/her functional areas’ adherence to personal conduct and use of company assets.

• Developed personal performance objectives related to adherence to the personal conduct and use of company asset guidelines.


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Level 4: Six months after completing this coaching program, improvement by learners in three specific measures from the following areas:

• No violations resulting from personal conduct violations are reported. • No violations resulting in misuse of company assets are report. • Three examples of adherence to the five guiding principles.

Level 5: Within one year of the ethics training, HCC will achieve:

• Company growth. • National recognition as an industry leader in the records management, patient billing

and compliance training industry.

4. Course Delivery

The course will be developed using best practices in elearning and online instruction which adhere to best practices in adult learning principles. At a minimum, the courses will use instructional strategies such as:

• Collaboration – learners will benefit from sharing real life experiences with one another; solving realistic and relevant case studies problems as small group projects; and learning from one another in large group settings.

• Case Studies – in order to ensure training is relevant to HCC workplace and environment, relevant and realistic case studies and scenarios will be developed which ensure all levels of learners are able to relate. These will be developed using a variety of technology and media (video, audio and animation).

• Role Play – in order for learners to practice in a safe environment, role playing activities will be used in a synchronous learning environment.

• Sharing of ideas and experience – learners will benefit from participating in discussions on topics that support the objectives. Discussion areas on various topics in support of the program goals will be developed in the LCMS for employees to share ideas and experiences with one another.

These two priority topics are closely related and content will likely overlap, upon completion of the analysis stage of our development we may propose an approach to delivering the training in which the course may result in multiple modules. Regardless, it is important to point out that our solution, whether it be one program or two, will be relevant to your industry and company culture and ensure reinforcement of HCC’s five foundational principles. In this way, as HCC and your product catalog of ethics training grows, this solution will continue to be foundational for employee orientation and training.


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III. Approach to the Solution:

6th Wave eLearning Solutions will use the following approach to the development of the solution:

1. Background information: Our Development Process

The team of 6th Wave eLearning Solutions brings a variety of experience that will be extremely beneficial in developing this solution for HCC. From our collective experience, we understand that the success of the program is dependent on us adhering to recognized and widely accepted models of excellence in developing training programs. For your background information, we will follow the development model outlined below: 1. Initial Analysis - needs analysis, learner analysis and validation; review of existing program

and evaluation/assessment results; research guidelines and laws/compliance; learner GAP analysis

2. Design - program objectives, evaluation plan, determination of content outline and propose instructional strategies

3. Development - program content, instructional strategies and media, evaluation tools and metric development

4. Implementation – formative evaluation (prototype, pilot testing of program and evaluation tools), program role out

5. Evaluation – formal evaluation plan rolled out

2. Comprehensive list of proposed work tasks and project deliverables:

Using our development model, the following work tasks will be completed to achieve deliverables. We will work closely with the HCC representatives appointed to be our contacts.

1. Initial Analysis –

• Industry Ethics Report & Ethics Library (deliverable) – Our team will conduct a comprehensive analysis of your industry and produce an ethics report and library of resources. Research will be conducted through investigation of industry periodicals, legal documents and guidelines, trade association resources and publications, interviews and validation with your team. This research will provide us with necessary information for: Understand the guidelines, compliance laws and regulations by which HCC and

your industry is governed for reporting learner attendance and tracking completion if required.

Core skills, knowledge and ability requirements of learners – In order to understand the core competencies and needed performance in the areas HCC could be vulnerable. This information will help us in the development of a GAP analysis.


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This report will contain best practices for ethics in your industry which can be used as Ethics Guidelines for HCC.

The research and investigation will result in the development of a comprehensive ethics library of resources.

• HCC Policy on Asset Use (deliverable) – We will review the company employee handbook and conduct interviews to understand HCC’s policy on appropriate use of company assets. If there are not written policies, we will draft and gain approval from appointed contacts for the policy to be adopted.

• Learner GAP analysis (deliverable) – Based on the core skills, knowledge, and ability competencies reported in the Industry Ethics Report, we will conduct a Gap analysis of a cross section of the audience to determine priority skills, knowledge and abilities..

• Learner Analysis – In order to ensure the final product is relevant to all learners at HCC, we will conduct a learner analysis which helps us ensure that we are using an effective mix of instructional strategies that match the audience’s learning styles.

• Review of previous ethics training content and evaluation results – This will help in our development to understand the content of training that was conducted previously, what was effective, what learners “liked” about the training and what should be repeated and reused.

2. Design – • Program Objectives (deliverable) – From a thorough understanding of the ethics

core competencies that drive personal conduct and company policy on asset use, detailed and specific learning objectives which support the overall objectives presented above, and that determine what the learners will learn, do and perform as a result of the program/s will be presented for approval.

• Course Deliverable & Instructional Strategies (deliverable) - A formal proposed elearning course deliverable and overall structure will be presented for approval. This will contain actual instructional strategies to be used for accomplishing course objectives. As was stated in our understanding of the project requirements, the elearning solution we propose will maintain the ability for information sharing, collaboration, role play with scenarios and sharing of ideas, thus simulating the key benefits of a face to face class. The instructional strategies proposed will drive the necessity of technical components of the solution, but as a baseline, all 6th Wave eLearning solutions include the following:


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o Desktop technical specification recommendations – based on your responses to our questions, HCC is technically ready to implement an elearning solution at the user level.

o Post-Implementation training and support – User introduction to and training for navigating and using elearning courses.

o Courseware integration, testing and deployment – Before any elearning solution is deployed, we pilot and test a prototype in your environment to ensure that all technical components run properly.

o Learning and Content Management System (LCMS) specifications/and or deployment –As previously stated, a recommendation for an LCMS will be made. Our elearning program development is SCORM compliant, which means that attendance and completion results will be tracked in an LCMS. We will work with your IT department to ensure that the appropriate LMS specifications are deployed.

• Evaluation Plan (deliverable) – The overall program objectives are drafted using the Phillips Five Level of Evaluation, which allows us to create the plan for how metrics are collected and achievement of program objectives and return on HCC’s investment for the training reported.

3. Development – Installation and Deployment of the LCMS – The LCMS system will be configured and

deployed to house and deliver the elearning solution. We will work closely with HCC’s IT Department in the deployment of the system, and train those who will be responsible for implementing the system in its use including critical components such as: establishing classes, registering learners, course catalog, reporting and data integrity and maintenance.

Develop Program Content – The content, or information, that is critical for learners to gain for accomplishing the learning objectives for the solution will be researched and documented. Some of this content will have already been developed as a deliverable in the analysis stage. This will require input and sign off by the SME’s that are assisting us with the development of the proposed solution.

Instructional Strategy Development – Development of the activities, media and other identified instructional activities will be developed in this stage.

Evaluation Tool Development – Development of the tools used to gather metrics (baseline and ROI results) and assess the learner’s satisfaction with the program, if they gained the critical information necessary and the overall program effectiveness will be developed.

Train the Trainer – We will provide you with a description of core competencies the HCC Trainers that implement the training should posses, and work with key HCC personnel to identify the appropriate HCC Trainers who will actually teach and implement the course. These individuals will be trained to teach the course using the LCMS system. The training will consist of technical competencies necessary to


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administer the course in the LCMS, as well as facilitation of the course content and activities.

4. Implementation – • Prototype/ Pilot Testing (deliverable) – Deployment of the initial prototype of the

elearning program and evaluation tools will be delivered to a group of learners. Immediately following the completion of the pilot and evaluation tools, we will conduct a focus group to solicit their feedback on the prototype and evaluation tools.

• Revision to Prototype – Based on feedback from our formative evaluators, we will make necessary revisions to the prototype and evaluation tools, program and conduct a final test of the program to ensure all aspects are functioning with revisions.

• Program Deployment (deliverable) – Program will be deployed to learners with evaluation tools.

5. Evaluation – • Initial Program Deployment Assessment (deliverable) - Data from the initial

program deployment will be analyzed for immediate necessary changes. A report will be provided to HCC leadership. Ongoing data will continue to be collected as part of the formal evaluation plan.

• Implement Evaluation Plan for ROI (deliverable) – The evaluation plan that will assess metrics for actual program ROI will be deployed according the plan timeline.

• ROI Report (deliverable) – According to the Evaluation Plan developed from the Phillips Five Level for collecting ROI Metrics, a report will be provided to HCC leadership.


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Section II: Project Management Plan

1. Working Relationship

The project will be executed by a core team. 6th Wave will select from its resources a principle-in-charge, a project manager, and instructional designers and developers, as needed. HCC will provide a principle-in-charge, an SME, an IT representative, and such other team members as it sees fit. 6th Wave sees this relationship as the first of many between our two companies. Consequently, we think a mutually developed team agreement will set the tone for a long and lasting working relationship.

2. Assumptions

• An open source LCMS (e.g., Moodle, Sakai, Drupal) will meet HCC’s needs

• HCC will host the LCMS on its own servers

• Course materials and prior course evaluations will be supplied in electronic format

• Existing policy, procedures and resources related to the training will be supplied, and they will be accurate, up-to-date, and complete

• Requests for approval and authorizations to proceed will take no more than 48 hours

• HCC will supply SMEs as required

• HCC will supply test groups from the target audience before, during, and after development of the project

• HCC will coordinate testing of the LCMS internally with its IT staff

3. Project Management

6th Wave breaks its projects into 5 phases and uses the ADDIE model to build effective training and performance support tools. This approach provides a step-by-step system for the evaluation of students' needs, the design and development of training materials, and the evaluation of the effectiveness of the training intervention. Each phase has an outcome that feeds into the next phase in the sequence. 6th Wave uses standard project management software and adheres to standard, commonly accepted principles and practices of project management.

4. Schedule & Milestones

The project is expected to commence with a half-day kick-off meeting on September 1, 2009; the course is scheduled to launch on January 21, 2010; and final sign off is scheduled for February 12.

We have structured our business plan into 5 phases, corresponding to the ADDIE phases. Each phase has a number of deliverables that 6th Wave will supply and corresponding approvals from HCC and the subject matter experts (SMEs).


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Overview of Project Schedule and Milestones

Delivery Date 6th Wave Deliverables HCC SMEs Phase 1 - Initial Analysis Wed 9/9/09 Ethics Report Approval Asset Use Report Approval Mon 9/21/09 Gap, Learner, Workplace and Content Analysis Approval

Authorization to proceed

Phase 2 - Design Wed 9/30/09 Program Objectives Approval Wed 10/14/09 Course Outline and Instructional Strategies Approval Approval Mon 10/19/09 Evaluation Plan Approval


Phase 3 - Development Wed 12/16/09 Installation & deployment of LCMS Approval Mon 12/28/09 Content Development Approval Approval Fri 1/8/10 Training of Trainers Approval


Phase 4 - Implementation Tue 1/12/10 Prototype/ Pilot Testing Approval

Authorization to proceed Approval

Thu 1/21/10 Program Deployment Approval Phase 5 - Evaluation Thu 1/28/10 Initial Program Deployment Assessment Approval Fri 2/5/10 Implement Evaluation Plan for ROI Approval Fri 2/12/10 ROI Report Approval Final Project Sign Off

As noted above in the discussion of assumptions, this schedule provides for 48 hour turnaround time on HCC’s approvals. HCC may choose to increase this time, understanding that additional time extends completion of the project by an equal amount.


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5. Managing Time, Change and Quality

6th Wave uses project management software and adheres to generally accepted practices of project management. These systems are designed to insure early warning of time overruns. In addition, we use industry standard software to manage change requests. This software allows for the logging and disposition of changes that arise during the course of the project. Each design team also has a trained quality control specialist who examines content, documentation, design, user preference compatibility, and usability testing before delivering the product to HCC for review and sign-off. Finally, a sign-off policy will be used at the end of each deliverable. This schedule will guarantee HCC’s satisfaction with each phase of the project, while keeping the project moving forward.


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Section III: Cost Estimate Proposal

1. Cost Estimate

Generally speaking, 6th Wave estimates that the project will require approximately 800 man/hours to complete and the total cost of the project will be $66,600. Of this amount, about $32,000 is for the installation and deployment of the LCMS, and the remaining $34,600 is for development team costs.

Date

Cost Start End

Initial Analysis 9/1/2009 9/21/2009

Industry Ethics Report & Ethics Library $1,912.50

HCC Policy on Asset Use $961.25

Learner Analysis $817.50

Review of previous training content and evaluations $820.00

Work Setting Profile $817.50

Learner GAP analysis $1,796.25

Subtotal $7,125.00

Design 9/22/2009 10/19/2009

Program Objectives $1,212.50

Course Deliverable & Instructional Strategies $1,870.00

Evaluation Plan $970.00

Subtotal $4,052.50

Development 10/20/2009 1/8/2010

Installation and Deployment of the LCMS $32,485.00

Develop Program Content $4,675.00

Instructional Strategy Development $3,740.00

Evaluation Tool Development $2,095.00

Train the Trainer $2,990.00

Subtotal $45,985.00

Implementation 1/11/2010 1/21/2010

Prototype/ Pilot Testing $2,760.00

Program Deployment $620.00

Subtotal $3,380.00

Evaluation 1/25/2010 2/9/2010

Initial Program Deployment Assessment $535.00

Implement Evaluation Plan for ROI $4,267.50

ROI Report $1,285.00

Subtotal $6,087.50

Grand Total $66,630.00


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The cost of expenses incurred in the ordinary course of business will be billed directly to you. As our offices are within walking distance and deliverables will be in electronic form, we do not foresee any travel or delivery expenses. Consequently we will seek your authorization before incurring any other expenses on your behalf.

As noted in the assumptions section above, 6th Wave currently believes that an open source LCMS will provide the best solution for HCC. However, subsequent research may show that a commercial system may be more suitable. According to employee training and enterprise learning researchers Brandon Hall (June, 2009), the average installed cost of a commercial system is estimated as follows:

1-year license 3-year license and maintenance agreement

500 learners $31,221 ($62.44 per learner/year) $48,230 ($32.15 per learner/year)

While the first year installed costs are not significantly different than ours, there are no follow-on annual licensing fees and maintenance is easily managed by your IT staff. In the alternative, you may choose to outsource maintenance, either to us to an independent host. We are pleased to price any of these options for you.

2. Resource Plan

6th Wave's core team will consist of a principle-in-charge, a project manager, and three members from disciplines of design and development. Selection is aimed at creating a mix of expertise, past experience and team dynamics that stimulates creativity and effective production. From time to time, additional personnel will join the core team. Below is a table of our standard billing rates:

Rate General Functions Principles $150/hr Principles provide a variety of supervisory and communications

functions Designers/Developers $75/hr Covers a range of services including the project manager,

instructional designers, graphic designers, web designers, database administrators, and a quality assurance specialist

Clerical/Novice $35/hr Covers services for which extensive expertise is not required Blended $115/hr Covers the collaborative work of principles and

designer/developers


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3. Payment Schedule Amount Billing Date Due Date Earned Retained Due Initial Analysis 9/21/09 10/4/09 $7,125.00 $712.50 $6,412.50 Design 10/19/09 11/2/09 $4,052.50 $405.25 $3,647.25 Development – Progress 1 12/1/09 12/15/09 $20,000.00 $2,000.00 $18,000.00 Development – Progress 2 1/8/10 1/22/10 $25,985.00 $2,598.50 $23,386.50 Implementation 1/21/10 2/4/10 $3,380.00 $338.00 $3,042.00 Evaluation 2/10/10 2/24/10 $6,087.50 $6,087.50 $66,630.00 $6,054.25 $60,575.75 Final Acceptance 2/10/10 2/24/10 $ (6,054.25) $ 6,054.25 $66,630.00 $0.00 $66,630.00

To insure final delivery of the product, 6th Wave’s payment schedule provides for a retainage of 10% from each progress payment, the cumulative total of which is due at final acceptance.

4. Managing Budget Adherence and Change

6th Wave will do everything possible to bring the project in on budget. In addition to the incentive provided by the payment system, 6th Wave uses industry standard software to manage its adherence to the budget. If change requests occur that are outside the scope of this proposal, a Project Change Notice will be generated that we will price for HCC’s approval. 6th Wave will not proceed with any changes unless sign-off is received from HCC.


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Section IV: Other Considerations

1. Evaluation Plan

To evaluate the effectiveness of our proposed training solution, we have built into our project management plan a program evaluation strategy that will report credible and valid metrics. As noted in our initial training proposal, we are certified by the International Society of Training and Development in the implementation and use of the training industry recognized Phillips Five Levels of Evaluation (Reactions, Learning, Actions, Results, and ROI) to evaluate our training program’s effectiveness for all types of learning, particularly soft skills. The table below is a graphical representation of our evaluation strategy, followed by a brief explanation of what will happen at each level.

6th Wave’s Evaluation Strategy

Course Completion

**LMS: Recording Data

30 Day Level 1: Reactions

Level 2: Learning


6 months Level 3: Behavior Changes/Actions

Level 4: Behavior change impact on organization


11-12 months Level 5: Return on Investment Metrics and results


** The learning management system is a crucial tool during the evaluation process because it gathers and stores the data during the evaluation plan/five levels. With the proposed/provided training on how to conduct data analysis and create customized reports using the LMS, HCC staff will be equipped with the skills needed to complete evaluation and assessments independently at the conclusion of the SOW/implementation of this proposed development plan.

• Level 1 – Reactions and Perceptions

Upon completion of a course, learners will be presented with an evaluation to complete. This evaluation will collect participants’ perception of the course content and course (did they like the course, navigation, interface, etc). The evaluation will also ask for specific responses based on the level 1 objectives (presented previously), for example:


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• Rate importance of personal conduct as a core competency for maintaining HCC’s position of excellence in the industry.

Very Important ----------------------------------------------------Not Important

• Rate the importance of following the HCC ethical guidelines as a core competency critical to maintaining HCC’s position of excellence in the industry.

Very Important -----------------------------------------------------Not Important

• Level 2 – Learning

Level 2 evaluation measures the improvement of understanding and skills for the stated program goals. At the beginning of each course, a pre-assessment will be administered to each participant to gather baseline data on their previous knowledge or skill on the topics covered in the class. At the completion of the course, participant will be presented with questions on the course evaluation/assessment that measure and assess improvements in understanding and skill. For example:

• Which of the following is the location of HCC’s personal conduct and ethics guidelines (Multiple choice answer)

• Given the following scenarios, choose the best response: (Scenario that tests the participant’s ability to apply one of HCC’s five guiding principles)

• Choose the regulation that governs HCC’s staff personnel behaviors and actions in regards to HIPPA Guidelines (multiple choice answers)

• Level 3– New Actions by Learner’s

Level 3 evaluation is conducted six months after the program and measures the actions of those who participated in the training and that occur as a result of the training program. Managers of participants will be asked to complete a questionnaire to gather the data for level 3 assessment. For example:

• Managers will report on the number of direct reports that participated in personal conduct and appropriate use of company asset training.

• Managers will be asked to document how employees have applied HCC’s five guiding principles to ethical behavior and appropriate use of company assets.

• Managers will be asked to ensure their area creates an action plan for his/her functional

areas’ adherence to personal conduct and use of company assets.

• All employees are asked to developed personal performance objectives related to adherence to the personal conduct and use of company asset guidelines. A six month review of these objectives will be conducted by managers to determine if the participant from the training is on track with their objectives. In addition, specific examples will be collected for reporting in level 4 – see below.


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• Level 4 – Impact of actions and new behaviors

Level 4 evaluation is conducted six months after completing this program. The purpose of level 4 evaluations is to assess the impact learner’s actions and new behaviors are having as a result of the program in critical business areas related to the program goals. For example, data will be collected on:

• The numbers of violations resulting from personal conduct violations that are reported (Objective is no violations)

• The number of violations that are reported resulting in misuse of company assets (Objective is no violations)

• Three examples of adherence to the five guiding principles (To be collected from

Personal Business Objective interim review by managers)

• Level 5 - ROI

Frequently thought of as the bottom line, this level measures the success of the program in terms that managers and executives can understand; essentially the return on the dollar investment of the training. This level also identifies contributing factors that add benefit to the bottom line, such as decrease company risk, decrease in violations, improved quality, increase in industry reputation, reduction of risks, increased sales due to high standards and even higher profits as employees participate in maintaining HCC’s industry reputation and begin seeing it as a personal responsibility. All of this translates into a higher return on investment for training development and implementation. From a business and organizational perspective, this is the overall reason for a training program, yet many training consultants don’t extend their evaluation to a complete ROI study, because Level Five results require advanced planning – typically at the beginning phases of program development.

Determining results in financial terms can be difficult to measure, that is why we use the Phillips Five levels of evaluation which ensures that credible metrics can be linked directly to the training. Base line data collected prior to implementing the program provides us with the beginning metrics. Within one year of delivering the training, metrics are gathered to determine the increase in business as a direct result of the program. Recognition of HCC’s high ethical standards within the industry will be realized by leading industry professional associations.

2. Return on Investment (ROI)

6th Wave eLearning Solutions understands that one of your expectations is for this training solution to be cost-effective. We desire to partner with you to ensure you receive a Return on Investment (ROI) for your training dollars invested, and employee’s time to participate (loss of productivity). We are confident that our online training solution will provide the best ROI over the long term.

Some training organizations claim that it is possible to examine the return of training on another level - Return on Expectation, or ROE. We have found that an ROE analysis is extremely subjective and difficult to quantify. Expectations vary from key stakeholders, the expectations of managers are often different then the learner’s; and executives’ expectations are often mutually exclusive. This is why 6th Wave eLearning Solutions uses the Philips Five Levels of Evaluation to measure not only learning, but the impact learning has on employee actions, the company, and ultimately on HCC’s


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goals for the training. 6th Wave eLearning Solutions also believes in the power of numbers to demonstrate the value our training solution brings to HCC.

Based on the information you have shared with us regarding the estimated cost for business ethics training implemented for managers for the years 2007 and 2008, when calculated on a per person cost, you spent $276 per person in 2007, $326 per person in 2008. These figures indicate an 18.357 percent (18.357 %) increase in training cost over the past two years. Increases of this magnitude are expected to continue for the foreseeable future. If you continue to deliver ethics training in this way, you could expect training costs to escalate at a rate significantly higher than the annual inflation rate. We also point out that this method limits your options as to the numbers of participants, impedes your ability to increase the catalog of course offerings, and weakens your ability to leverage your training infrastructure into a revenue generating product (compliance training).

Summary of ROI Savings

In addition to the other benefits we have pointed out, 6th Wave eLearning training solution offers a significant cost savings to HCC over the long-term.

Total Cost of 6th Wave eLearning Solution Proposed solution – Three year estimate:

• Including LCMS Implementation • Implemented companywide/all employees

$66,630.00

Total cost of HCC’s current Business ethics projected three year estimate (based on your reported numbers for 2007 and 2008; with a steady increase year to year of 18.357%):

• Limited audience of 75 -100 • No LMS system

$103,938.74

6th Wave eLearning proposed solution project savings to HCC over next three years $37,308.74


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Section V: Summary and Closing

We hope you sense our desire to partner with HCC. We are not just about developing a solution, but empowering HCC to achieve your goals today and into the future. We feel that accepting the 6th Wave eLearning solution proposed HCC will bring critical ethics training to all employees directly, ensuring the consistency of training across the organization and a greater positive impact in the future. The fact that this solution includes an LCMS allows HCC to grow a catalog of courses in the most cost effective manner. In addition to our cost efficient and effective proposed training solution, we believe that we provide additional value by:

• Developing and delivering an Industry Ethics Report and Ethics Library • Developing and delivering the HCC Policy on Asset Use • Creating a training solution that demonstrates best practices in online adult education and

learning techniques • Implementing and training HCC staff on a new LCMS system, which will empower HCC to

continue to grow your catalog of training offerings to all staff • Empowering HCC personnel to become certified trainers; and skilled at using the Philips

Evaluation Model.

We look forward to growing our relationship with HCC through this first program development.


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Appendix:

Detailed Project Plan pg. 24

Top Level Task Breakdown Pg. 25

Budget Breakdown Pg. 27

ID Task Name

1 Industry Ethics Report & Ethics Library 12 Deliver Ethics Report13 HCC Policy on Asset Use 24 Deliver Asset Use Report25 Learner Analysis 33 Review of previous ethics training content 42 Work Setting Profile50 Learner GAP analysis60 Deliverables - Gap, Learner, Workplace and C61 Client Sign Off62 Program Objectives71 Deliverable - Program Objective72 Client Sign Off73 Course Outline and Instructional Strategies80 Deliverables - Course Outline and Instructiona81 Client Sign Off82 Evaluation Plan89 Deliverable - Evaluation Plan90 Client Sign Off91 Installation and Deployment of LMS

101 Deliverable - Installation & deployment102 Client Sign Off103 Develop Program Content108 Deliverable - Program Content109 Client Sign Off110 Instructional Development114 SME Sign Off115 Course Evaluation Tool Development119 Train the Trainer124 Deliverable - Training125 Prototype/Pilot testing130 Deliverable - Prototype131 Revision to Prototype133 Final program approval from SME’s134 Client Authorization to proceed135 Program Deployment142 Deliverable - Course143 Initial Program Deployment Assessment147 Deliverable - Deployment Assessment148 Implement Evaluation Plan for ROI154 Deliverable - ROI Report155 ROI Report based on plan159 Deliverable - Final ROI Report160 Final Project Sign Off

T S W S T M F T S W S T M F T S W S '09 Sep 6, '09 Oct 4, '09 Nov 1, '09 Nov 29, '09 Dec 27, '09 Jan 24, '10 Feb 21,

Task

Progress

Milestone

Summary

Rolled Up Task

Rolled Up Milestone

Rolled Up Progress

Split

External Tasks

Project Summary

Group By Summary

Deadline

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Project: HCC_ProjectProject1.mppDate: Fri 7/24/09

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ID Task Name Duration Start Finish % Comp. Cost Work

1 Industry Ethics Report & Ethics Lib 6.5 days Tue 9/1/09 Wed 9/9/09 0% $1,912.50 29.5 hrs12 Deliver Ethics Report 0 days Wed 9/9/09 Wed 9/9/09 0% $0.00 0 hrs13 HCC Policy on Asset Use 6.38 days Tue 9/1/09 Wed 9/9/09 0% $961.25 13 hrs24 Deliver Asset Use Report 0 days Wed 9/9/09 Wed 9/9/09 0% $0.00 0 hrs25 Learner Analysis 6.25 days Wed 9/9/09 Thu 9/17/09 0% $817.50 11.5 hrs33 Review of previous ethics training c 3.13 days Wed 9/9/09 Mon 9/14/09 0% $820.00 11 hrs42 Work Setting Profile 6.25 days Wed 9/9/09 Thu 9/17/09 0% $817.50 11.5 hrs50 Learner GAP analysis 8.25 days Wed 9/9/09 Mon 9/21/09 0% $1,796.25 18.5 hrs60 Deliverables - Gap, Learner, Wor 0 days Mon 9/21/09 Mon 9/21/09 0% $0.00 0 hrs61 Client Sign Off 0 days Mon 9/21/09 Mon 9/21/09 0% $0.00 0 hrs62 Program Objectives 6.25 days Tue 9/22/09 Wed 9/30/09 0% $1,212.50 15 hrs71 Deliverable - Program Objective 0 days Wed 9/30/09 Wed 9/30/09 0% $0.00 0 hrs72 Client Sign Off 0 days Fri 10/2/09 Fri 10/2/09 0% $0.00 0 hrs73 Course Outline and Instructional St 5.25 days Mon 10/5/09 Mon 10/12/09 0% $1,870.00 23 hrs80 Deliverables - Course Outline and 0 days Wed 10/14/09 Wed 10/14/09 0% $0.00 0 hrs81 Client Sign Off 0 days Fri 10/16/09 Fri 10/16/09 0% $0.00 0 hrs82 Evaluation Plan 1.5 days Fri 10/16/09 Mon 10/19/09 0% $970.00 12 hrs89 Deliverable - Evaluation Plan 0 days Mon 10/19/09 Mon 10/19/09 0% $0.00 0 hrs90 Client Sign Off 0 days Tue 10/20/09 Tue 10/20/09 0% $0.00 0 hrs91 Installation and Deployment of LMS 41.5 days Tue 10/20/09 Wed 12/16/09 0% $32,485.00 372 hrs

101 Deliverable - Installation & deploy 0 days Wed 12/16/09 Wed 12/16/09 0% $0.00 0 hrs102 Client Sign Off 0 days Fri 12/18/09 Fri 12/18/09 0% $0.00 0 hrs103 Develop Program Content 6.25 days Fri 12/18/09 Mon 12/28/09 0% $4,675.00 60 hrs108 Deliverable - Program Content 0 days Mon 12/28/09 Mon 12/28/09 0% $0.00 0 hrs109 Client Sign Off 0 days Mon 12/28/09 Mon 12/28/09 0% $0.00 0 hrs110 Instructional Development 5 days Mon 12/28/09 Tue 1/5/10 0% $3,740.00 48 hrs114 SME Sign Off 0 days Wed 12/30/09 Wed 12/30/09 0% $0.00 0 hrs115 Course Evaluation Tool Developme 1.75 days Thu 12/31/09 Mon 1/4/10 0% $2,095.00 20 hrs119 Train the Trainer 3.75 days Tue 1/5/10 Fri 1/8/10 0% $2,990.00 38 hrs124 Deliverable - Training 0 days Fri 1/8/10 Fri 1/8/10 0% $0.00 0 hrs125 Prototype/Pilot testing 5 days Mon 1/4/10 Fri 1/8/10 0% $2,430.00 22 hrs130 Deliverable - Prototype 0 days Fri 1/8/10 Fri 1/8/10 0% $0.00 0 hrs131 Revision to Prototype 0.38 days Mon 1/11/10 Mon 1/11/10 0% $330.00 3 hrs133 Final program approval from SME 0 hrs Tue 1/12/10 Tue 1/12/10 0% $0.00 0 hrs134 Client Authorization to proceed 0 days Thu 1/14/10 Thu 1/14/10 0% $0.00 0 hrs135 Program Deployment 5 days Thu 1/14/10 Thu 1/21/10 0% $620.00 11 hrs142 Deliverable - Course 0 days Thu 1/21/10 Thu 1/21/10 0% $0.00 0 hrs143 Initial Program Deployment Assess 2.13 days Mon 1/25/10 Wed 1/27/10 0% $535.00 12 hrs147 Deliverable - Deployment Assess 0 days Thu 1/28/10 Thu 1/28/10 0% $0.00 0 hrs148 Implement Evaluation Plan for ROI 6.88 days Thu 1/28/10 Fri 2/5/10 0% $4,267.50 66 hrs

Top Level Tasks as of Fri 7/24/09HCC_ProjectProject1.mpp

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ID Task Name Duration Start Finish % Comp. Cost Work

154 Deliverable - ROI Report 0 days Fri 2/5/10 Fri 2/5/10 0% $0.00 0 hrs155 ROI Report based on plan 1.25 days Mon 2/8/10 Tue 2/9/10 0% $1,285.00 12 hrs159 Deliverable - Final ROI Report 0 days Fri 2/12/10 Fri 2/12/10 0% $0.00 0 hrs160 Final Project Sign Off 0 days Fri 2/12/10 Fri 2/12/10 0% $0.00 0 hrs

Top Level Tasks as of Fri 7/24/09HCC_ProjectProject1.mpp

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ID Task Name Fixed Cost Fixed Cost Accrual Total Cost Baseline Variance Actual

97 Installation and configuration $0.00 Prorated $9,000.00 $0.00 $9,000.00 $0.0092 Criteria for HCC (Current and futu $0.00 Prorated $4,400.00 $0.00 $4,400.00 $0.0095 Review RFP's $0.00 Prorated $4,400.00 $0.00 $4,400.00 $0.00

100 Communications $0.00 Prorated $3,410.00 $0.00 $3,410.00 $0.0094 Distribute RFP, meet with respond $0.00 Prorated $3,000.00 $0.00 $3,000.00 $0.0098 Populate LMS with HCC data $0.00 Prorated $3,000.00 $0.00 $3,000.00 $0.00

105 Develop content to be taught in co $0.00 Prorated $3,000.00 $0.00 $3,000.00 $0.00111 Instructional Development $0.00 Prorated $3,000.00 $0.00 $3,000.00 $0.0099 Project Management $0.00 Prorated $2,325.00 $0.00 $2,325.00 $0.0096 Final selection and procurement i $0.00 Prorated $2,200.00 $0.00 $2,200.00 $0.00

127 Roll out prototype design to selec $0.00 Prorated $1,760.00 $0.00 $1,760.00 $0.00116 Course Evaluation Development $0.00 Prorated $1,540.00 $0.00 $1,540.00 $0.00121 Train HCC facilitators $0.00 Prorated $1,500.00 $0.00 $1,500.00 $0.00150 Implement ROI Plan $0.00 Prorated $1,400.00 $0.00 $1,400.00 $0.00151 Implement Evaluation Plan for RO $0.00 Prorated $1,100.00 $0.00 $1,100.00 $0.00156 ROI Report based on plan $0.00 Prorated $1,100.00 $0.00 $1,100.00 $0.0075 Develop instructional strategy pla $0.00 Prorated $750.00 $0.00 $750.00 $0.0093 Create short list of companies $0.00 Prorated $750.00 $0.00 $750.00 $0.00

104 Outline content based on objectiv $0.00 Prorated $750.00 $0.00 $750.00 $0.00120 Develop train the trainer "program $0.00 Prorated $750.00 $0.00 $750.00 $0.00149 Develop ROI tools $0.00 Prorated $750.00 $0.00 $750.00 $0.00153 Communications $0.00 Prorated $605.00 $0.00 $605.00 $0.00107 Communications $0.00 Prorated $550.00 $0.00 $550.00 $0.004 Draft Report including ethics libra $0.00 Prorated $450.00 $0.00 $450.00 $0.0063 Draft learning objectives with SME $0.00 Prorated $450.00 $0.00 $450.00 $0.0074 Create content outline from cours $0.00 Prorated $450.00 $0.00 $450.00 $0.0083 Draft Evaluation plan based on 5 $0.00 Prorated $450.00 $0.00 $450.00 $0.0057 Client Presentation $0.00 Prorated $440.00 $0.00 $440.00 $0.00

113 Communications $0.00 Prorated $440.00 $0.00 $440.00 $0.00123 Communications $0.00 Prorated $440.00 $0.00 $440.00 $0.00152 Project Management $0.00 Prorated $412.50 $0.00 $412.50 $0.00106 Project Management $0.00 Prorated $375.00 $0.00 $375.00 $0.003 General research $0.00 Prorated $350.00 $0.00 $350.00 $0.00

144 Initial Program Deployment Asses $0.00 Prorated $350.00 $0.00 $350.00 $0.00118 Communications $0.00 Prorated $330.00 $0.00 $330.00 $0.00132 Revisions $0.00 Prorated $330.00 $0.00 $330.00 $0.0051 Partnership team meeting to desc $0.00 Prorated $300.00 $0.00 $300.00 $0.0052 Analysis of the gap $0.00 Prorated $300.00 $0.00 $300.00 $0.00

112 Project Management $0.00 Prorated $300.00 $0.00 $300.00 $0.00122 Project Management $0.00 Prorated $300.00 $0.00 $300.00 $0.00126 Develop prototype assessment to $0.00 Prorated $300.00 $0.00 $300.00 $0.0011 Communications (10%) $0.00 Prorated $275.00 $0.00 $275.00 $0.0029 Analyze data $0.00 Prorated $225.00 $0.00 $225.00 $0.00

Budget Report as of Fri 7/24/09HCC_ProjectProject1.mpp

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46 Analyze data $0.00 Prorated $225.00 $0.00 $225.00 $0.00117 Project Management $0.00 Prorated $225.00 $0.00 $225.00 $0.00137 Prepare internal communication r $0.00 Prorated $225.00 $0.00 $225.00 $0.0079 Communications (10%) $0.00 Prorated $220.00 $0.00 $220.00 $0.00

129 Communications $0.00 Prorated $220.00 $0.00 $220.00 $0.0010 Project Management (10%) $0.00 Prorated $187.50 $0.00 $187.50 $0.0017 Submit report to team for review $0.00 Prorated $187.50 $0.00 $187.50 $0.0023 Communications (10%) $0.00 Prorated $165.00 $0.00 $165.00 $0.0070 Communications (10%) $0.00 Prorated $165.00 $0.00 $165.00 $0.005 Submit report to team for review $0.00 Prorated $150.00 $0.00 $150.00 $0.006 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.008 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.0020 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.0030 Produce report $0.00 Prorated $150.00 $0.00 $150.00 $0.0036 Review content for currency, com $0.00 Prorated $150.00 $0.00 $150.00 $0.0037 Report on status of content $0.00 Prorated $150.00 $0.00 $150.00 $0.0038 Analyze learner’s prior responses $0.00 Prorated $150.00 $0.00 $150.00 $0.0039 Produce Report $0.00 Prorated $150.00 $0.00 $150.00 $0.0047 Produce report $0.00 Prorated $150.00 $0.00 $150.00 $0.0053 Report of findings and recommen $0.00 Prorated $150.00 $0.00 $150.00 $0.0054 Partnership team meeting to asce $0.00 Prorated $150.00 $0.00 $150.00 $0.0055 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.0064 Submit learning objectives to clien $0.00 Prorated $150.00 $0.00 $150.00 $0.0065 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.0076 Submit course instructional plan t $0.00 Prorated $150.00 $0.00 $150.00 $0.0077 Include client suggestions for revi $0.00 Prorated $150.00 $0.00 $150.00 $0.0078 Project Management (10%) $0.00 Prorated $150.00 $0.00 $150.00 $0.0084 Submit evaluation plan to client fo $0.00 Prorated $150.00 $0.00 $150.00 $0.0085 Revisions $0.00 Prorated $150.00 $0.00 $150.00 $0.00

128 Project Management $0.00 Prorated $150.00 $0.00 $150.00 $0.00138 Course registration open $0.00 Prorated $140.00 $0.00 $140.00 $0.0059 Communications (10%) $0.00 Prorated $137.50 $0.00 $137.50 $0.0027 Prepare data collection instrumen $0.00 Prorated $112.50 $0.00 $112.50 $0.0044 Prepare data collection instrumen $0.00 Prorated $112.50 $0.00 $112.50 $0.0069 Project Management (10%) $0.00 Prorated $112.50 $0.00 $112.50 $0.0032 Communications (10%) $0.00 Prorated $110.00 $0.00 $110.00 $0.0041 Communications (10%) $0.00 Prorated $110.00 $0.00 $110.00 $0.0049 Communications (10%) $0.00 Prorated $110.00 $0.00 $110.00 $0.0088 Communications (10%) $0.00 Prorated $110.00 $0.00 $110.00 $0.00

141 Communications $0.00 Prorated $110.00 $0.00 $110.00 $0.00146 Communications $0.00 Prorated $110.00 $0.00 $110.00 $0.00158 Communications $0.00 Prorated $110.00 $0.00 $110.00 $0.0015 General research $0.00 Prorated $105.00 $0.00 $105.00 $0.00


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19 Submit report to client staff for rev $0.00 Prorated $93.75 $0.00 $93.75 $0.0058 Project Management (10%) $0.00 Prorated $93.75 $0.00 $93.75 $0.007 Submit report to client staff for rev $0.00 Prorated $75.00 $0.00 $75.00 $0.0022 Project Management (10%) $0.00 Prorated $75.00 $0.00 $75.00 $0.0026 Partnership team meeting to asce $0.00 Prorated $75.00 $0.00 $75.00 $0.0031 Project Management (10%) $0.00 Prorated $75.00 $0.00 $75.00 $0.0040 Project Management (10%) $0.00 Prorated $75.00 $0.00 $75.00 $0.0043 Partnership team meeting to asce $0.00 Prorated $75.00 $0.00 $75.00 $0.0048 Project Management (10%) $0.00 Prorated $75.00 $0.00 $75.00 $0.0056 Final Report $0.00 Prorated $75.00 $0.00 $75.00 $0.0066 Submit learning objectives to clien $0.00 Prorated $75.00 $0.00 $75.00 $0.0067 Revisions $0.00 Prorated $75.00 $0.00 $75.00 $0.0087 Project Management (10%) $0.00 Prorated $75.00 $0.00 $75.00 $0.00

140 Project Management $0.00 Prorated $75.00 $0.00 $75.00 $0.00145 Project Management $0.00 Prorated $75.00 $0.00 $75.00 $0.00157 Project Management $0.00 Prorated $75.00 $0.00 $75.00 $0.009 Produce final print and electronic $0.00 Prorated $70.00 $0.00 $70.00 $0.0028 Collect data $0.00 Prorated $70.00 $0.00 $70.00 $0.0045 Collect data $0.00 Prorated $70.00 $0.00 $70.00 $0.00

136 Determine schedule for first cours $0.00 Prorated $70.00 $0.00 $70.00 $0.0016 Draft Report $0.00 Prorated $56.25 $0.00 $56.25 $0.0018 Revisions $0.00 Prorated $56.25 $0.00 $56.25 $0.002 Meeting with client to ascertain w $0.00 Prorated $55.00 $0.00 $55.00 $0.0014 Meeting with client to ascertain w $0.00 Prorated $37.50 $0.00 $37.50 $0.0021 Produce final print and electronic $0.00 Prorated $35.00 $0.00 $35.00 $0.0068 Produce and submit final learning $0.00 Prorated $35.00 $0.00 $35.00 $0.0086 Produce Final Plan $0.00 Prorated $35.00 $0.00 $35.00 $0.0034 Secure copies of existing content $0.00 Prorated $17.50 $0.00 $17.50 $0.0035 Secure/produce inventory of exist $0.00 Prorated $17.50 $0.00 $17.50 $0.0012 Deliver Ethics Report $0.00 Prorated $0.00 $0.00 $0.00 $0.0024 Deliver Asset Use Report $0.00 Prorated $0.00 $0.00 $0.00 $0.0060 Deliverables - Gap, Learner, Wor $0.00 Prorated $0.00 $0.00 $0.00 $0.0061 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.0071 Deliverable - Program Objective $0.00 Prorated $0.00 $0.00 $0.00 $0.0072 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.0080 Deliverables - Course Outline and $0.00 Prorated $0.00 $0.00 $0.00 $0.0081 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.0089 Deliverable - Evaluation Plan $0.00 Prorated $0.00 $0.00 $0.00 $0.0090 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.00

101 Deliverable - Installation & deploy $0.00 Prorated $0.00 $0.00 $0.00 $0.00102 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.00108 Deliverable - Program Content $0.00 Prorated $0.00 $0.00 $0.00 $0.00109 Client Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.00


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114 SME Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.00124 Deliverable - Training $0.00 Prorated $0.00 $0.00 $0.00 $0.00130 Deliverable - Prototype $0.00 Prorated $0.00 $0.00 $0.00 $0.00133 Final program approval from SME $0.00 Prorated $0.00 $0.00 $0.00 $0.00134 Client Authorization to proceed $0.00 Prorated $0.00 $0.00 $0.00 $0.00139 Launch course $0.00 Prorated $0.00 $0.00 $0.00 $0.00142 Deliverable - Course $0.00 Prorated $0.00 $0.00 $0.00 $0.00147 Deliverable - Deployment Assess $0.00 Prorated $0.00 $0.00 $0.00 $0.00154 Deliverable - ROI Report $0.00 Prorated $0.00 $0.00 $0.00 $0.00159 Deliverable - Final ROI Report $0.00 Prorated $0.00 $0.00 $0.00 $0.00160 Final Project Sign Off $0.00 Prorated $0.00 $0.00 $0.00 $0.00

$0.00 $66,630.00 $0.00 $66,630.00 $0.00


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ID Task Name Duration Start Finish Predecessors Resource Names

24 Deliver Asset Use Report 0 days Wed 9/9/09 Wed 9/9/09 2112 Deliver Ethics Report 0 days Wed 9/9/09 Wed 9/9/09 960 Deliverables - Gap, Learner, Workplace and Co 0 days Mon 9/21/09 Mon 9/21/09 5561 Client Sign Off 0 days Mon 9/21/09 Mon 9/21/09 5771 Deliverable - Program Objective 0 days Wed 9/30/09 Wed 9/30/0972 Client Sign Off 0 days Fri 10/2/09 Fri 10/2/09 68,7180 Deliverables - Course Outline and Instructional 0 days Wed 10/14/09 Wed 10/14/09 7781 Client Sign Off 0 days Fri 10/16/09 Fri 10/16/09 8089 Deliverable - Evaluation Plan 0 days Mon 10/19/09 Mon 10/19/09 8690 Client Sign Off 0 days Tue 10/20/09 Tue 10/20/09

101 Deliverable - Installation & deployment 0 days Wed 12/16/09 Wed 12/16/09 98102 Client Sign Off 0 days Fri 12/18/09 Fri 12/18/09 101108 Deliverable - Program Content 0 days Mon 12/28/09 Mon 12/28/09 105109 Client Sign Off 0 days Mon 12/28/09 Mon 12/28/09 108114 SME Sign Off 0 days Wed 12/30/09 Wed 12/30/09124 Deliverable - Training 0 days Fri 1/8/10 Fri 1/8/10 121130 Deliverable - Prototype 0 days Fri 1/8/10 Fri 1/8/10 127133 Final program approval from SME’s 0 hrs Tue 1/12/10 Tue 1/12/10 130 Blended134 Client Authorization to proceed 0 days Thu 1/14/10 Thu 1/14/10 133135 Program Deployment 5 days Thu 1/14/10 Thu 1/21/10139 Launch course 0 days Thu 1/21/10 Thu 1/21/10 138142 Deliverable - Course 0 days Thu 1/21/10 Thu 1/21/10 139147 Deliverable - Deployment Assessment 0 days Thu 1/28/10 Thu 1/28/10 144154 Deliverable - ROI Report 0 days Fri 2/5/10 Fri 2/5/10 151159 Deliverable - Final ROI Report 0 days Fri 2/12/10 Fri 2/12/10 156160 Final Project Sign Off 0 days Fri 2/12/10 Fri 2/12/10 159

Milestones as of Fri 7/24/09HCC_ProjectProject1.mpp

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final proposal for business ethics training -...

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