KATHLEEN JEFFERSON 3919 HESSMER AVE 106H METAIRIE LA 70002

Phone 401-261-6652 Email 1SUPAKATT@GMAIL.COM

PROFILE

Motivated, personable professional with a successful 20-year track record of reputable,

dependable business experience. Talent for quickly mastering new information and

implementing ideas. Diplomatic and tactful with professionals and non-professionals at

all levels. Poised and competent with remarkable ability to easily transcend cultural

differences. Accustomed to handling sensitive, confidential business matters.

Demonstrated history of proven leadership. Flexible and versatile – able to maintain a

sense of humor under pressure. Thrive in a deadline-driven environments.

SKILLS SUMMARY

● Food and Beverage

Operations

● Customer Service

● Employee Training

● Marketing & Sales

● Project Management

● Media Communications

● Scheduling

● Accounting

● Bookkeeping

● Report

Preparation

● Payroll

Processing

● Hospitality/Office

Software

● Micros, Positouch,

Open Table, and

Aloha

● MS Office Suite

● Internet

CAREER HIGHLIGHTS Innovation: Marketing/Presentations/Employee Relations

● Prepare financial reports for sales projections and profit and loss, ensuring full

compliance with agency requirements and tight deadlines

● Author professional correspondence to customers and vendors

● Conduct small-group sessions on maximizing sales and marketing techniques

● Communicate responsibilities to employees using layman’s terms to facilitate

understanding

● Rapidly learn and master varied computer programs; completed Microsoft Office

Suite certificate course

Achievement: Project Management/Customer Relations/Problem Solving

● Oversee front-of-the-house operations and provide impeccable customer service

● Was featured in The Providence Journal, December 2006, Life Beat section, for

excellent customer service and product knowledge, Ohio Gazette 2011, Ambush

Magazine 2014

● Received multiple promotions and pay increases, by demonstrating leadership and

providing a strong work ethic

● Develop and implement strategic marketing plan for business

● Create special promotions, write/design/print public advertising and coordinate all

media buying

● Launched promotional ideas to increase revenue with little to no overhead, using

in-house materials

PROFESSIONAL HISTORY

Famous Bourbon Management – New Orleans, LA

General Manager/Operations Manager, March 2014-Present

The Parlour – Providence, RI

Kitchen Manager/Bartender, Oct 2011-Jan 2014

Red Bridge Tavern – East Providence, RI

Supervisor/Bartender/May 2011-August 2012

Talk of the Town – Providence RI

Bar Manager/Bartender, Sept 2009-Feb2012

Local 121 – Providence RI

Bartender, May 2011-Aug 2012

Chatter’s Lounge/Quincy Amusements – Providence, RI

Supervisor/Bartender, July 2006- May 2009

Gilbert Enterprises – Providence RI

Bartender, DJ, Host 1997-1998, 2002-2004, 2007

Anthony Milia, CPA – Johnston, RI

Bookkeeper/Administrative Assistant, Feb 2003-Apr 2005

EDUCATION

Rhode Island College – Providence RI

B.A. in Psychology, 2009

NOVA Community College – Sterling, VA

Associates Degree in Applied Science 2000

Boston Bartending School – Johnston RI

Mixology Certificate, Licensed 1997

Responsible Vendor Certified, Louisiana-expires 2018

Security Personnel Training and Certification, Louisiana-expires 2018