flexpub: new generation of flexible public services the … · 2017-10-11 · baseline measurement...
TRANSCRIPT
INSPIRE Conference – e-Government Applications
Strasbourg – 6th September 2017
FLEXPUB: New Generation of flexible public servicesThe Geospatial Case
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Introduction – Project Overview
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Baseline Measurement – Questionnaire methodology
Target group N Number of respondents Response rate %
Follow-up Committee 40 23 57,5 %
Federal administration 193 51 26,4 %
Regional administration 288 62 21,5 %
Provincial administration 112 18 16,1 %
Private sector 91 16 17,6 %
Private-Public partnerships 4 1 25,0 %
Sub total 728 171 23,5 %
Local level administrations 589 30 0,16 %
Total 1317 201 15,2 %
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Baseline Measurement – General considerations
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N=156
156
45
Does your organization make use of e-services?
Yes No
7779
Does your organizations make use of e-services with a geospatial component?
Yes NoN=201
Baseline Measurement – General considerations
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N=156
151
50
Does your organization offer of e-services?
Yes No
7675
Does your organizations offer e-services with a geospatial component?
Yes NoN=201
Baseline Measurement – Organizational structures
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• Inter-organizational relations
‐ within the same administrative level silo culture
‐ between different administrative levels governance approach
• Lack of clear leadership for digital agenda
Baseline Measurement – Service infrastructure
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• Interoperability
‐ Lack of technical standardization
‐ Data exchange issues
• Lack of shared hardware and software
• User-friendliness of e-services
Baseline Measurement – People and skills
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• Digital divide among citizens
‐ Digital Literacy
‐ Uptake of public e-services
• Public sector attractiveness
• Lack of financial resources
Baseline Measurement – Principles and policies
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• Divergences of opinions on Open Data Policy
- Willingness to share but lack of financial resources
- Impact of INSPIRE and PSI Directives
- Difference in motivation : market vs transparency
• Sharing: Traditional versus non-traditional data types
Baseline Measurement – Location-based data
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N = 72
53 5147 46
3532 30
22 21
6
0
10
20
30
40
50
60
It helps ourorganization toreach its goals
It fits in the policyof our
organization
It facilitatesinteroperability
To comply withlegal regulations
It increases thetransparency ofthe organization
It is part of theculture in the
organization, evenif there is no
administrative orlegal obligation to
do so
It adapts to thechanging
expectations ofthe citizens
It reduces costs It saves time Other
Why does your organization exchange the location-based data that it produces?
Absolute numbers
Baseline Measurement – Location-based data
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98
71 70
43 43 41 41
23 21 20
0
10
20
30
40
50
60
70
80
90
100
It helps ourorganization toreach its goals
It fits in theorganizational
policy
To comply withlegal regulations
It is in theorganizational
culture
It adapts to thechanging
expectations ofcitizens
It saves time It facilitatesinteroperability
It increases thetransparency ofour organization
It reduces costs Other
Why does your organization process location-based data?
Absolute numbers
Recommendations
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• Develop a suitable governance approach within and between
administrative levels
• Increase flexibility in some areas, decrease it in others with a
focus on interoperability and shared services
• Ensure sufficient leadership with hierarchical focus
Recommendations
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• Redesign and rethink processes instead of simple digitalization
• Raise awareness about the added-value of Location-Based Data
- Improve Service Delivery
- Improve Policy Design
• Exploit Value of Geo-Data for non-traditional areas
Next steps
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Do you have questions?
Thank you for your attention!
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Contact
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• Maxim Chantillon (public governance, [email protected])
• Rink Kruk (geospatial expert, [email protected])
• Anthony Simonofski (requirements engineering, [email protected])
• Thomas Tombal (ICT-law, [email protected])
• FLEXPUB Project Coordinator: Prof. dr. Joep Crompvoets