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www.trumethods.com © TruMethods, LLC. 2013 - All rights reserved FormulaWon Growth Tracks Virtual Sales Meeting The Inside Sales Process

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Page 1: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

www.trumethods.com

© TruMethods, LLC. 2013 - All rights reserved

FormulaWon Growth Tracks

Virtual Sales Meeting

The Inside Sales Process

Page 2: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

House Keeping

– Sound: VoIP or Telephone (Audio Pin #)

– Type questions or raise your hand to speak

– This webinar will be available in the Newsfeed

– Next Webinar is Focus on Success

• Thursday September 26th at 2:00PM Eastern Time

• Topic: World Class Service Delivery

When you're Schnizzin go to Schnizz corner!

members.trumethods.com/schnizz

Virtual Sales Meeting

Page 3: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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Inside Sales Champions

• We’re experiencing dramatic results with the

members of our Inside Sales Champions

program

• Go to members.trumethods.com/insidesales

to learn more about how it can help your

Inside Sales process

© TruMethods, LLC. 2013 - All rights reserved

Page 4: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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The Inside Sales Process

© TruMethods, LLC. 2013 - All rights reserved

Page 5: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

The Anatomy of a Sales Engine

Page 6: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Role

• Telemarketing

• Outbound dials

• Lead generation (appointment

setting)

• Lead & Prospect Management

• Manage prospect database

• Follow-up Activities

• Returning prospects

Page 7: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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Copyright 2013 TruMethods, LLC

Prospect management

Suspects

Prospects

Warm 250

PBR!

Page 8: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

Inside Sales + Marketing synergy

• Inside sales cleans the database to make

marketing more effective

• Marketing creates demand and awareness

that makes inside sales more effective

Page 9: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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Deal with reality

• Be realistic about your starting point

• Have the right expectations for Inside Sales

• You can expect appointments right away but

your close ratio will may be lower early on

• Focus on warm lead sources

© TruMethods, LLC. 2013 - All rights reserved

Page 10: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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Copyright 2013 TruMethods, LLC

Warm Lead Generation Sources

• COI’s

• Leverage LinkedIn

• Referral programs

• Web page optimization

• Vertical marketing

Page 11: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

www.trumethods.com

Copyright 2013 TruMethods, LLC

Inside Sales Weekly Activity Goals

• 350-500 dials

• 50-75 DM conversations

• 3-5 qualified appointments

Page 12: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

The time value of activity

• Today's activity is tomorrow’s sales

• Each year over 20,000 dials, 3,000

conversations and 180 appointments

• Dramatic increases in sales with small

increases in sales expense

Page 13: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

www.trumethods.com

© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

The result of poor lead generation

• No is NOT ok! (It can’t be)

• Can’t choose the right clients

• Can’t set minimum MRR

• Can’t get the right price

• Forced to sell the wrong service

• You can’t build belief

Page 14: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

www.trumethods.com

© TruMethods, LLC. 2013 - All rights reserved

FAQ

Can I outsource inside sales?

• Many have tried outsource telemarketing

• You can’t outsource lead & prospect

management

Page 15: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

FAQ

Why does inside sales fail?

• Lack of leadership

• Poor accountability

• Lack of discipline

• Lack of belief

Page 16: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

FAQ

Why does inside sales fail?

• Call reluctance

• “Improving the approach”

• Changing the process

• Blunt-force trauma

Page 17: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

FAQ

Blunt-force Trauma

• Tell the prospect who you are, where you are

from and why you are calling in the first 10

seconds

• “My name is Gary, I’m from ABC Technology

and I want to sell you something…”

Page 18: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

FAQ

Another way of saying

“I want to sell you something”

• Discuss your IT needs

• See how we could help you

• Introduce our services

• Be a backup just in case you have issues

Page 19: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

There is NO SCRIPT

Page 20: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

The is a process (The TM process)

• Proven approach

• Predictable results

• Works in all markets

Page 21: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

• The TruMethods process is based on the

irrefutable logic of “The Message”

• “Every business leader would well served to

learn our unique perspective around

technology costs and results”

Page 22: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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The Message

The goal of the Inside Sales Process

• To create an environment where it is

appropriate to deliver the message

© TruMethods, LLC. 2012 - All rights reserved.

Page 23: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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The Message

It doesn’t matter if:

• You are fine

• You love your current vendor

• You don’t outsource

• You would not consider changing

• If you think we are wasting our time

© TruMethods, LLC. 2012 - All rights reserved.

Page 24: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

FormulaWon Resources

• Starter Kit: “Prospect database

management” video

• Starter Kit: “Inside Sales” video

• “The Reality of your Lead Generation” video

• The “Inside Sales Workshop”

Page 25: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

www.trumethods.com

© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Champions

Dedicated portal area:

• Forums

• Live Chat

• Detailed training content

Live monthly webinar

Page 26: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

members.trumethods.com/insidesales

• Introduction

• What is inside sales

• The 5 Phases of mastery

• The Message

• The anatomy of a sales engine

• Organizing yourself

• Reaching decision makers

• Call Premise

• Result Nuggets

• Controlling the call

• Asking for the appointment

• Common mistakes

Page 27: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Process

Anyone can build an Inside Sales function

• Focus

• Commitment

• Support

• Process

• Investment of your time

Page 28: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Meet the Champs

Please welcome:

• Michael

• Ashley

Page 29: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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© TruMethods, LLC. 2013 - All rights reserved

Inside Sales Role

• Success in sales is 90% attitude, self image

and self discipline and 10% knowledge

• 80% of what happens on a call happens

BEFORE you pick the phone up.

Page 30: FormulaWon Growth Tracks · 2015-02-16 · The result of poor lead generation • No is NOT ok! (It can’t be) • Can’t choose the right clients • Can’t set minimum MRR •

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Q&A © TruMethods, LLC. 2013 - All rights reserved.