The 14th annual Franchisee Satisfaction Awards is North

America’s only program honoring franchise brands for excellence in achieving franchisee satisfaction.

2019

Franchisee Satisfaction

1. Kona Ice2. Wild Birds Unlimited3. Keller Williams4. MaidPro5. NextHome6. Visiting Angels7. Dream Vacations8. Precision Concrete Cutting9. Weed Man10. Pinch A Penny11. Culver’s12. Sotheby’s International Realty13. Sandler Training14. Cruise Planners15. American Poolplayers Association16. FASTSIGNS17. Sanford Rose Associates18. Budget Blinds19. Christian Brothers Automotive20. Aire-Master of America21. HouseMaster22. Rhea Lana’s23. N2 Publishing24. Payroll Vault25. CertaPro Painters

26. Orangetheory Fitness27. Captain D’s28. Kampgrounds of America29. Soccer Shots30. Truly Nolen of America31. Palm Beach Tan32. TWO MEN AND A TRUCK33. Epcon Communities34. Home Instead Senior Care35. Better Homes and Gardens Real Estate36. Nothing Bundt Cakes37. YESCO38. Fish Window Cleaning Services39. Estrella Insurance40. Expedia CruiseShipCenters41. Brightway Insurance42. The Goddard School43. Chicken Salad Chick44. Mosquito Joe45. JumpBunch46. Minuteman Press47. Crunch Fitness48. Anago Cleaning Systems (Master Franchisors)49. HomeVestors of America50. Lennys Grill & Subs

“Each year, our team takes notice to see where we’re at on the ranking, and we’re always trying to find out how we stack up

against the other franchise concepts that are out there.” Josh Wall, Chief Development Officer, Christian Brothers Automotive

“We have won a ton of awards throughout the years we’ve been franchising—Entrepreneur, Inc., etc.—but the one we look for most is yours.”

Chuck Bongiovanni, CEO, CarePatrol

WHAT IT MEANS TO BE AN AWARD WINNERThe brands that make up Franchise Business Review’s Top Franchises are more than just award winners; they are the brands that provide superior training and support to their franchisees and care enough to ask them what they really think. Of all the franchises we survey, only the very best make it on to our awards list.

IT’S NOT TOO LATE TO WIN!Franchise Business Review publishes quarterly reports highlighting the Top Franchises in various sectors.

APRIL Features: Low-Cost BrandsMulti-Unit FranchisingRockstar FranchiseesDeadline: January 31

JULY Features: Food FranchisesWomen in FranchisingHome Services FranchisesDeadline: March 31

OCTOBERFeatures: Veterans in FranchisingMost Innovative BrandsSenior and Healthcare Services FranchisesDeadline: June 30

JANUARY 2020Features:Top Franchises for 2020Deadline: September 30

Register at rebrand.ly/FBRawards.com

THE BEST OF THE BEST

OVERALL TOP 50

To identify the 2019 Top Franchises, Franchise Business Review surveyed 30,500 franchisees from over 300 brands throughout North America.

This year’s recipients of the prestigious Franchisee Satisfaction Award are the 200 elite franchise brands that rank the highest in overall franchisee satisfaction.

TOP 50: ENTERPRISE (300+ Units)

TOP 50: LARGE (130-300 Units)

1. MaidPro2. Pinch A Penny3. Sandler Training4. Christian Brothers Automotive5. Soccer Shots6. Nothing Bundt Cakes7. YESCO8. Fish Window Cleaning Services9. Expedia CruiseShipCenters10. Brightway Insurance11. Crunch Fitness12. FirstLight Home Care13. Pizza Ranch14. Paul Davis15. Home Care Assistance16. ActionCOACH17. ASP - America’s Swimming Pool Co.18. Miracle Method Surface Refinishing19. The Learning Experience20. The Little Gym21. Fazoli’s Restaurants22. Puroclean23. Remedy Intelligent Staffing24. Sola Salon Studios25. Scooter’s Coffee

1. Kona Ice2. Wild Birds Unlimited3. Keller Williams4. NextHome5. Visiting Angels6. Dream Vacations7. Weed Man8. Culver’s 9. Sotheby’s International Realty10. Cruise Planners11. American Poolplayers Association12. FASTSIGNS13. Budget Blinds14. HouseMaster15. N2 Publishing16. CertaPro Painters17. Orangetheory Fitness18. Captain D’s19. Kampgrounds of America20. Palm Beach Tan21. TWO MEN AND A TRUCK22. Home Instead Senior Care23. Better Homes and Gardens Real Estate24. The Goddard School25. Mosquito Joe

26. Minuteman Press27. HomeVestors of America28. Tropical Smoothie Cafe29. Snap-on Tools30. Right at Home31. Planet Fitness32. Mathnasium Learning Centers33. Molly Maid34. The Wendy’s Company35. ERA36. Sport Clips37. Weichert Real Estate38. Wingstop39. Coldwell Banker40. Dale Carnegie41. Oxi Fresh Carpet Cleaning42. Church’s Chicken43. Home Helpers Home Care44. Checkers & Rally’s45. FYZICAL Therapy & Balance Centers46. Gold’s Gym47. Pet Supplies Plus48. United Country Real Estate49. Hungry Howie’s Pizza50. Penn Station

“Our Franchise Business Review candidate leads are the best leads we have of all of our franchise sources.”

Jeff Bevis, President & CEO, FirstLight Home Care

26. Hwy 55 Burgers Shakes & Fries27. Complete Weddings and Events28. Five Star Painting29. Huntington Learning Center30. Jason’s Deli31. Homewatch CareGivers32. Burn Boot Camp33. U.S. Lawns34. Property Damage Appraisers35. HomeSmart International36. Mr. Handyman37. TSS Photography38. Just Between Friends 39. Mr. Appliance40. Aire Serv41. Donatos Pizza42. The Haagen-Dazs Shoppe43. Grease Monkey44. Any Lab Test Now45. ShelfGenie46. Coldwell Banker Commercial47. 101 Mobility48. CarePatrol49. Biggby Coffee50. California Closets

“Candidates love it because it shows transparency, but it’s not coming from us…Nothing else like this exists in the marketplace.”

Tony Lamb, Founder & CEO, Kona Ice

TOP 50: MIDSIZE (75-130 Units)

TOP 50: SMALL (Under 75 Units)

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“The FBR award and where we rated was very gratifying. It’s really about whether your franchisees believe in what you’re doing and they believe in the brand….It’s the one I tout the most.”

Mary Jane Riva, CEO, Pizza Factory

1. Sanford Rose Associates2. Aire-Master of America3. Rhea Lana’s4. Truly Nolen of America5. Epcon Communities6. Estrella Insurance7. Lennys Grill & Subs8. TeamLogic IT9. RNR Tire Express10. Office Pride Commercial Cleaning11. Pizza Factory12. TGA Premier Sports13. Jan-Pro (Master Franchisors)14. Learning Express15. The @WORK Group16. College Hunks Hauling Junk & Moving17. Mighty Auto Parts18. Young Rembrandts19. 360clean20. Assisting Hands21. Drybar22. Goldfish Swim School23. Yogi Bear’s Jellystone Park 24. APEX Fun Run25. Baby Boot Camp

26. Zagg27. Streamline Brands28. Amada Senior Care29. Image One30. Color Me Mine31. Critter Control32. The Camp Transformation Center33. PropertyGuys.com34. Sit Means Sit35. Goodcents Deli Fresh Subs36. Big Frog Custom T-Shirts37. Help-U-Sell Real Estate38. Discovery Map International39. Mr. Electric40. The Grout Doctor41. We Insure42. Sea Tow Services43. LearningRx44. Floor Coverings International45. College Nannies, Sitters + Tutors46. You’ve Got MAIDS47. Senior Care Authority48. PJ’s Coffee49. THE TUTORING CENTER50. Buildingstars (Master Franchisors)

1. Precision Concrete Cutting2. Payroll Vault3. Chicken Salad Chick4. JumpBunch5. Anago Cleaning Systems (Masters)6. 30 Minute Hit7. Surface Specialists Systems8. DreamMaker Bath & Kitchen9. Rising Roll Gourmet10. Our Town America11. LaRosa’s Pizzeria12. Online Trading Academy13. FRSTeam14. Bin There Dump That15. In Home Pet Services16. Supporting Strategies17. Showhomes Home Staging18. Qualicare Family Homecare19. Fastest Labs20. Motto Mortgage21. MY SALON Suite22. FPC National23. Welcomemat Services24. KidsPark25. High Touch-High Tech

26. Town Money Saver27. Wings Etc.28. Drama Kids29. Auto Appraisal Network30. Garage Experts31. Kitchen Solvers32. Tint World33. Shine Window Care & Holiday Lighting34. WOW 1 DAY PAINTING35. Shack Shine36. Bloomin’ Blinds37. Taziki’s Mediterranean Cafe38. Snapology39. Two Maids & A Mop40. Dogtopia41. Brioche Doree42. East Coast Wings & Grill43. Stratus Building Solutions (Master Franchisors)44. Family Financial Centers45. Creative World School46. Happy and Healthy Products47. HomeWell Senior Care48. Closets By Design49. Assisted Living Locators50. Nextaff

“If I meet a franchisor who doesn’t survey with FBR, the first thing I’d ask them is ‘What are you afraid of?’”

Ken McAllister, President & CEO, MY SALON Suite

FRANCHISEE SATISFACTION IS MORE THAN AN AWARDJoin more than 1,100 brands that have worked with Franchise Business Review to drive better results and accelerate growth.

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Solve Operational Challenges

Get measurable and actionable insights into gaps in your system

Track your efforts year over year and benchmark your competitors

Build trust and transparency

“We’re hearing from candidates that our franchisees aren’t validating well.”

“We know franchisees aren’t happy with some of our decisions, but we

think they’re in the franchisees’ best interests.”

“We’re always getting feedback so we THINK we know how franchisees feel,

but it’s always the same people”

“We think our franchisees are happy, but we don’t know how we

compare to our competitors.”

Remove Roadblocks to Growth

“We need to find QUALITY candidates, not tire kickers.”

“We need to get our brand more exposure... people don’t know

who we are yet, or that we have a strong system.”

“We want to grow, but we’re just not getting to the right candidates to take

our system to the next level.”

“It’s a competitive market - we need a way to differentiate ourselves.”

Generate qualified leads Recruit candidates directly to your site

Advertise to a targeted audience

Franchisee Satisfaction Awards

“You have a shortcoming in your system if you’re afraid to ask franchisees what they think….I’d highly recommend FBR...If you think you’re doing well you have nothing to fear. And, frankly, if you’re not doing well, you’ve got bigger problems.”

Don Fox, CEO, Firehouse Subs

“Taking the opportunity to not only do the standard survey, but to customize the survey for the things that are important to your brand in any given year is a really wonderful way to assess how it is that you should move your brand forward.”

JenniferDurham,ChiefDevelopmentOfficer,CheckersandRally’s

“Candidates love it because it shows transparency, but it’s not coming from us…Nothing else like this exists in the marketplace.” Jeff Bien, National Franchise Recruiter, CertaPro Painters

“It’s one of the KPIs we use in our individual evaluations and company-wide evaluations. It’s changed the way we do business.”

PaulPickett,WildBirdsUnlimited,ChiefDevelopmentOfficer

DRIVE MEASURABLE RESULTS ACROSS YOUR SYSTEMFranchise Business Review is about more than franchisee satisfaction. We can help you accelerate development and drive measurable results across your entire system.

tour.FranchiseBusinessReview.comPinot’s Palette: Client since 2012 TWO MEN AND A TRUCK: Client since 2006

Franchisee satisfaction survey

Consulting Franchise recruitment

Lead generation

Customer satisfaction

Employee engagement

Pulse surveys

Mystery shopping

Candidate surveys

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Franchisee Satisfaction Awards

PRESENTING…

2019FRANCHISING@WORK AWARDSFranchise Business Review is pleased to announce the first-ever Franchising@WORK Awards.

These awards recognize the best company cultures based on our research of over 1,000 corporate franchise employees.

Winners will be recognized in these categories:

• BEST CULTURE • BEST BOSS • BEST LEADERSHIP • BEST COMPENSATION & BENEFITS • BEST OVERALL SATISFACTION

Join us on March 14 when we announce the winners live!

REGISTER NOW: rebrand.ly/FranchisingAtWork

The Results Are In!• Which franchise employees are least satisfied?

• Where does the biggest gender pay gap exist?

• What’s the biggest factor in employee retention? (Hint: It isn’t money)

Join us for a free webinar when we reveal the results of FBR’s Employee Engagement & Compensation Survey.

MARCH 14, 20192 p.m. ET

REGISTER NOW to be one of thefirsttogetaFREE copy of the Franchising@WORKBenchmarkReport!

rebrand.ly/FranchisingAtWork

Employee Engagement & Compensensation Survey