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    2008J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Full-Spectrum Lending

    Non-Prime Auto Financing ConferenceJune 5, 2008

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Syndicated Study

    2007 Dealer Financing Satisfaction

    Study

    Dealer feedback on more than 40

    automotive finance providers

    Evaluates all aspects of Dealers

    experience origination through

    termination

    Lenders evaluated in 1. Prime

    Retail Credit 2. Sub Prime Retail

    Credit 3. Retail Leasing 4. Floor

    Planning 5. AccountManagement

    Power Information Network (PIN)

    Actual Franchised Dealer

    transaction data captured from

    their DMS

    10,000 + dealers reporting more

    than 5 Million transactions

    annually

    Includes: New and Used

    transactions

    Vehicle data

    Consumer data

    Trade in data

    Finance contract data

    Credit score

    Information Sources

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    FICO Scores in J.D Power and Associate Categories

    Categories

    1. Prime: > 680

    2. Near Prime: 625 to 6793. Sub Prime: < 624

    FICOis a registered trademark of Fair Isaac Corporation

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    2008J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Background

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Drivers of a Full-Spectrum Business Model

    * Projection based on JD Power forecasted data

    Total U.S. New Vehicle Sales*

    2005

    18

    16

    14

    12

    10

    VehicleSalesinMillions

    17M

    Year of Vehicle Sale

    2006 2007

    16.5M16.1M

    2003 2004

    16.9M16.6M

    2002

    16.8M

    2001

    17.2M

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    What is Full Spectrum Lending?

    Prime

    Subprime

    Merger/Acquisition

    OrganicGrowth

    UPSTREAM

    DOWNSTREAM

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Down

    Stream(Prime to SubPrime)

    Full SpectrumLending

    Up-Stream

    (Sub Primeto

    Prime )

    MidStream

    There is More !

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Cumulative Report: Q1 2007-2008

    0%

    5%

    10%

    15%

    0 520 540 560 580 600 620 640 660 680 700 720 740 760 780 800+

    Non Captives Upstream Downstream Midstream

    Full Spectrum Provider Business Mix : by FICOScore

    FICOis a registered trademark of Fair Isaac Corporation Source: J.D. Power and Associates PIN Navigator data

    Sub Prime Near Prime Prime

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    2008J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    What is the current statusof full-spectrum lending?

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    2 Million unit sales decline since 2005

    * Projection based on JD Power forecasted data

    Total U.S. New Vehicle Sales*

    2008

    14.9M

    2005

    18

    16

    14

    12

    10

    VehicleSale

    sinMillions

    17M

    Year of Vehicle Sale

    2006 2007

    16.5M16.1M

    2003 2004

    16.9M

    16.6M

    2002

    16.8M

    2001

    17.2M

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Subprime"2007 Word of the year American Dialect Society

    What a year for Subprime

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Upstream(Sub-Prime to Prime)

    Challenges for UPSTREAM Lenders

    Liquidity

    Price

    Risk

    Processes

    Relationship

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Credit

    Personnel

    24%

    Finance

    Provider

    Offering

    30%

    Termination

    Policy/Service

    22%Application/

    Approval

    Process24%

    Dealers want more than just Offering in PrimeRetail Credit

    Prime Retail Credit

    2007 Dealer Financing Satisfaction Study - weights

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    800 900 1000

    Credit Unions

    Independents

    Banks

    Captives

    Captive Advantage

    Offering 30% Credit Personnel 24%

    Application/Approval Process 24% Termination Policy/Service 22%

    Prime Retail Credit Index Score by Segment

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Downstream(Prime to Sub-Prime)

    Challenges for DOWNSTREAM Lenders

    Portfolio

    Price

    Risk

    Processes Relationship

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    68% of Dealer Satisfaction is People / Process &Policy in Sub Prime Retail Credit

    Credit

    Personnel

    23%

    Finance

    Provider

    Offering32%

    Termination

    Policy/Service

    20%Application/

    Approval

    Process24%

    Sub-Prime Retail Credit

    2007 Dealer Financing Satisfaction Study - weights

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    500 600 700 800 900 1000

    Termination

    Policy/Service

    Application/Approval

    Process

    Credit Personnel

    Offering

    Overall SatisfactionDownstream

    Mid-Stream

    Upstream

    Mid Stream Lenders are the Bestin Sub-Prime Retail Credit Satisfaction

    Source: J.D. Power and Associates 2007 DFS Study

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Satisfying Dealers Pays Off

    RETAIL CREDIT: FUTURE BUSINESS WITH PROVIDER

    Very

    Dissastisfied

    Somewhat

    Dissastisfied

    Neutral Somewhat

    Satisfied

    Very Satisfied

    Increase

    FutureBusine

    ss

    Mean

    IndexValue

    Source: J.D. Power and Associates 2006 Dealer Financing Satisfaction StudySM

    Overall Satisfaction Rating

    Low

    High

    Low

    High

    Overall

    Satisfac

    tion

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Dealer-Lender Dynamic

    Dealer Lender

    Move the Metal

    Sub Prime CustomerBase Growing

    Losing Customers?

    Grow / Profitability vs. Risk

    How much Sub primebusiness do I want?

    How deep can/should I buy?

    MarketConditions

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Q1: 2007 vs. 2008

    0%

    5%

    10%

    15%

    0 520 540 560 580 600 620 640 660 680 700 720 740 760 780 800+

    Non Captives 2007 Non Captives 2008

    Downstream 2007 Downstream 2008

    Downstream Provider Mix by FICO Score

    FICOis a registered trademark of Fair Isaac Corporation Source: J.D. Power and Associates PIN Navigator data

    Sub Prime Near Prime Prime

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Q1: 2007 vs. 2008

    0%

    5%

    10%

    15%

    0 520 540 560 580 600 620 640 660 680 700 720 740 760 780 800+

    Non Captives 2007 Non Captives 2008

    Upstream 2007 Upstream 2008

    Upstream Provider Mix by FICO Score

    FICOis a registered trademark of Fair Isaac Corporation Source: J.D. Power and Associates PIN Navigator data

    Sub Prime Near Prime Prime

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Q1: 2007 vs. 2008

    0%

    5%

    10%

    15%

    0 520 540 560 580 600 620 640 660 680 700 720 740 760 780 800+

    Non Captives 2007 Non Captives 2008

    Midstream 2007 Midstream 2008

    FICOis a registered trademark of Fair Isaac Corporation

    Midstream Provider Mix by FICO Score

    Source: J.D. Power and Associates PIN Navigator data

    Sub Prime Near Prime Prime

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    RiskGrowthProfitability

    Where is Full Spectrum Lending Headed?

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Where is Full Spectrum Lending Headed?

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Where is Full Spectrum Lending Headed?

    General RetrenchingEvaluate Current Business Model (ERM?)

    Re Focus on Core Business

    Reward > Risk

    Short Term

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    2008 J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Where is Full Spectrum Lending Headed?

    Upstream Lenders

    Opportunity will be in own back yard

    Will Concentrate on Profitability rather than Growth

    Midstream Lenders

    Opportunity will be on higher end Sub Prime

    Will see core business pushed to opposite sides

    Downstream Lenders Best Opportunity for Full Spectrum Growth

    Will Focus on Prime

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    2008J.D. Power and Associates,The McGraw-Hill Companies, Inc.All Rights Reserved.

    Download this presentation at:www.jdpower.com/corporate/finance/library.aspx

    Questions:

    [email protected]

    http://www.jdpower.com/http://www.jdpower.com/
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    2008 J.D. Power and Associates,The McGraw Hill Companies Inc

    Lower Rates are becoming more available

    8.0%9.3%

    10.0% 9.5%8.8%

    0%

    2%

    4%

    6%

    8%

    10%

    12%

    2004 2005 2006 2007 2008

    New and Used Vehicle APR