GFF Membership GuidebookEffective 1 December 2012

Edition 4 / January 2013

We sincerely hope that you have had a pleasant experience in all

your previous flights with Garuda Indonesia. Now, membership of

the GFF program will bring you even greater benefits and

privileges each time we take you to the sky.

The mileage you earn in your Garuda Indonesia flights or any

transaction with GFF Partner can be exchanged for a free Award

Ticket or an Upgrade Award, which you can also share with

relatives or colleagues.

GFF membership also entitles you to an array of exclusive

privileges, such as extra baggage allowance, priority wait-list on

reservations or access to Garuda Indonesia Airport Lounge,

making your journey with Garuda Indonesia even more

enjoyable.

Welcome toGaruda Frequent Flyer

This Membership Guide contains all the information that you

need to make your GFF membership gives maximum benefit for

you. For the latest GFF program info and exclusive offers that are

available for you, please visit our website at gff.garuda-

indonesia.com.

Fly with us now and enjoy the exclusive privileges of your Garuda

Frequent Flyer membership.

Content A. About GFF

Frequent Flyer Program

Most of the leading airlines of the world have a frequent flyer program in

appreciation of their loyal customers, where customers who participate in

the program can earn miles from their flights, which can then be

exchanged for free flights. In addition to the chance to earn miles, most

frequent flyer programs also offer a variety of special benefits and

exclusive privileges to program members according to their level of flight

activity.

Garuda Frequent Flyer

In appreciation of its valued and loyal customers, Garuda Indonesia

undertakes a frequent flyer program, known as the Garuda Frequent

Flyer (GFF). As a GFF member, each time you travel with Garuda

Indonesia or make any transaction with GFF Partner is also a chance for

accumulating miles, which can be redeemed later for an Award Ticket or

Upgrade Award on Garuda Indonesia Flight or any GFF Airline Partner.

Better still, you can give the Award Ticket or Upgrade Award to our family

members or colleagues. In addition, a GFF membership also gives you the

convenience of the enjoying exclusive privileges according to your

membership level, such as special check-in counters, extra baggage

allowance and access to Garuda Indonesia Airport Lounge.

A. About GFF

B. How the GFF Program Works

• Enrollment

• Receiving Card

• Earning Miles

• Redeeming Miles

C. GFF Membership Tier

D. GFF Member Benefits

E. Earning Miles Calculation - GA

F. Earning Miles Calculation - Partner

G. Spending Miles Calculation - GA

H. Spending Miles Calculation - Partner

I. Glossary of Terms

J. Terms and Conditions

K. Frequently Asked Questions

L. Contact Addresses

1

2

3

4

5

7

9

12

14

19

23

25

27

30

41

44

B. How the GFF Program Works

Enrollment

Receiving Card

Earning Miles

Redeeming Miles

Enrollment

You can join in one of the four membership types in the GFF program, namely GFF Regular GFF Junior, Executive Card Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card) membership. Each with its own enrollment requirements and method as follows:

1. GFF RegularRequirements:• Age 12 and up.• Residing in Indonesia, or outside Indonesia where the GFF

program is applicable.• No membership fee.

How to register:• Online registration at gff.garuda-indonesia.com.• Fill-out the application form available at:

- Garuda Indonesia Sales Office, Domestic and International.- GFF Membership Service, Soekarno-Hatta Airport, Jakarta- Garuda Inflight Magazine.

• Through GFF Partners.• Through other enrollment programs managed by Garuda

Indonesia and/or GFF Partners.

2. GFF JuniorRequirements:• Age between 2 and 11.• Residing in Indonesia, or outside of Indonesia where the GFF

program is applicable.• No membership fee.• Having a parent or legal guardian whose name is registered in

the GFF database.

How to register:You can register by completing the application form available at:• Garuda Indonesia Sales Office, Domestic and International.• GFF Membership Service, Soekarno-Hatta Airport, Jakarta.• Garuda In-flight Magazine.• Through other enrollment program managed by Garuda

Indonesia and / or GFF Partner

3. Executive Card Plus (EC Plus)An EC Plus membership provides the same benefits enjoyed by a GFF Gold member, plus an additional benefit of an insurance coverage. Requirements:• Age 17 and up.• Residing in Indonesia.• Payment of a joining fee of Rp1.500.000,-.• Payment of an annual fee for membership renewal of

Rp1.500.000,- or Rp500.000,- depending on the flight activities during the previous membership year.

3

4 5

• EC Plus members who wish to re-join the EC Plus program after termination of membership will be charged Rp1.500.000,-.

How to register:• Complete the EC Plus application form, available at :

- Garuda Indonesia Sales Office, Domestic and International.- GFF Membership Service, Soekarno-Hatta Airport, Jakarta.

• Attach a copy of ID (KTP, Passport or other ID).

4. Garuda Indonesia Citibank Card (GIC Card)A GIC Card combines a GFF membership and a Citibank credit card membership.Requirements:• Age 21 – 65.• Residing in Indonesia.• Payment of Annual Fee of Rp600.000,-.• Complying with other terms & conditions for credit card

application as determined by Citibank.

How to register:• Online registration at www.citibank.co.id.• Fill-out the GIC Card application form available at Citibank

outlets.• Contact Citiphone Banking services.• Via SMS (Short Message Service) to 69999.• Through other programs managed by Citibank and Garuda

Indonesia.

When you apply for a GFF membership, you will be provided with a GFF card number. Use this card number when making flight reservation and at the check-in counter of your Garuda Indonesia flight or Garuda Indonesia Airline Partner. Enjoy your GFF Blue membership after we received and confirmed it. Your GFF Blue card membership will be printed as soon as your first activity with the GFF number has been recorded in the GFF database. It may take at least 2 (two) weeks for processing and mailing before you receive your GFF card.

Receiving Card

Earning Miles

There are two kinds of mileage awards in the GFF program:

AWARD MILES,

represent the mileage earned each time GFF member fly with Garuda Indonesia on eligible flight or with GFF Airline Partner including mileage bonus, or mileage earned in a transaction with other GFF Partners. Award Miles can be redeemed for an Award Ticket, Upgrade Award or other awards on Garuda Indonesia or GFF Partner.

TIER MILES,

represent the mileage earned each time you fly with Garuda Indonesia or certain GFF Airline Partner on eligible flights, and are used to determine the level of your GFF membership. Tier Miles are accumulated from 1 January to 31 December at the same year and it is re-set to zero on 1 January of the following year.

How to Earn Award Miles

• Award Miles are earned from flight or non flight activities, such as: - Fly on Garuda Indonesia eligible flights.

- Fly on GFF Airlines Partner.• Making a purchase at Garuda Shop (Sales on Board)• Transaction with GFF Partner; staying at hotel and make telephone

roaming.• Transfer Point Reward from GFF Bank Partner .• Payment for purchase using the Garuda Indonesia Citibank Card or

Garuda BNI Credit Card.

To ensure that your mileage is properly recorded, please observe the following :• Provide your name and GFF membership

number as listed on your GFF membership card when making flight reservations.

• Present your GFF membership card at the time of check-in or when making transactions with GFF Partners.

How to Monitor Your Mileage

You may check mileage recorded in your GFF membership data using several way, such as:1. Access the GFF website gff.garuda-indonesia.com anywhere and

at any time.2. Check the quarterly Mileage Statement sent to member..3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24 hour

from anywhere in Indonesia.

How to Claim Missing MileageWe would process your missing mileage claim in 1-2 weeks after the flight date or the date of other transactions. You could make a claim for missing mileage at anytime up to 6 (six) months after the date of your flight or transaction online through website gff.garuda-indonesia.com or manual through Garuda Indonesia Sales Office. Please complete the Missing Mileage Form available online at gff.garuda-indonesia.com or at Garuda Indonesia Sales Office, and attach the following supporting documents: 1. A copy of the passenger ticket coupon or itinerary receipt e-ticket

and the original boarding pass (for a flight activity).2. A copy of the payment receipt from GFF Partner (for non-flight

activity such as staying at hotel or making purchase at Garuda Shop).

Please forward the completed form and attached documents to Garuda Indonesia Sales Office or GFF Center.

Claim submits more than 6 months after date of transaction can not be processed.

Keep related documents such as boarding pass and ticket (passenger ticket coupon or itinerary receipt e-ticket), or proof of transaction at GFF Partner until all you mileage is properly recorded in your GFF account. Those documents will be very important when you submit for mileage claim.

6

The main benefit of GFF membership is you will get a chance to collect Award Miles which are redeemable for Award Ticket and Upgrade Award, not only for yourself but also for your family and your colleagues. The Award Miles redemption into Award Ticket and Award Upgrade applies to flights of Garuda Indonesia and / or Code Share Flights where Garuda Indonesia act as the Operating Party and / or other GFF Airline Partner.

On weekends, school vacations or national holidays, reservation by air travelers usually exceed the capacity of the available flight seats. For your convenience, please book your Award Ticket or Upgrade Award flight far in advance of your planned departure date. Alternatively, you could choose to use your Award Ticket or Upgrade Award when not in peak season.

How to Redeem Award Miles for Award Ticket

Choose your desired flight destination and departure date.

Make sure that you have enough Award Miles in your account for your

intended destination.

Contact Garuda Indonesia Call Center on 804 1 807 807 (from

Indonesia) or Garuda Indonesia Sales Office to reserve your flight.

Complete the Award Ticket application form available online

gff.garuda-indonesia.com or at any Garuda Indonesia Sales Office.

Submit the completed form along with your GFF membership card

and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia

Sales Office.

You can pick up the Award Ticket at the Garuda Indonesia Sales Office

where you submitted your application. If you cannot come personally,

the person representing you must be provided with a power of

attorney (original).

7

Redeeming Miles

How to Redeem Award Miles for an Upgrade Award

Purchase an Economy class ticket for your desired destination and

departure date.

Make sure that you have enough Award Miles in your account for

upgrade to an Executive class on your intended flight.

Contact Garuda Indonesia Call Center on 0 804 1 807 807 (from

Indonesia) or Garuda Indonesia Sales Office to reserve your flight.

Complete the Upgrade Award Form available at gff.garuda-

indonesia.com or at any Garuda Indonesia Sales Office.

Submit the completed form, along with the original Economy class

ticket, your GFF membership card and a copy of your ID (KTP,

passport or other ID) to Garuda Indonesia Sales Office.

You can pick up the Upgrade Award ticket at the Garuda Indonesia

Sales Office where you submitted your application. If you cannot come

personally, the person representing you must be provided with a

power of attorney (original).

Transaction of Award Miles redemption by a GFF Junior member should be accompanied with a letter of consent signed by the respective parent or legal guardian.

8

C. GFF Membership Tier

TierQualification

(Period 1 January – 31 December)

Silver

10.000 Tier Miles or

10 Eligible Flights

Platinum

65.000 Tier Miles or

65 Eligible Flights

Upon Enrollment

Blue

Gold

30.000 Tier Miles or

30 Eligible Flights

• Your membership level will be evaluated for an upgrade at any time within activity period

based on qualification table above. GFF member will get new membership tier card when

the upgrade level requirements have been met. New membership period is started at the

time of upgrade and valid until February, between 12 to 23 months.

• You membership level will be evaluated for a renewal on the same level and a downgrade

at the end of the activity period at 31 December yearly based on qualification below:

Tier

Silver

Platinum

Blue

Gold

VALID THRUGOLD VALID THRU

Renewal Qualification(Activity Period 1 January - 31 December)

1 activity in 3 years

10 flights/10.000 miles

25 flights/25.000 miles

55 flights/55.000 miles

9

• If the renewal qualification membership tier achieved, GFF member will maintain membership in the current tier level. New card will be sent for the next 1 year membership period (March – February following year).

• If the renewal qualification membership tier are not achieved, membership tier of GFF member will be automatically downgraded. GFF Platinum will become GFF Gold, while GFF Gold will become GFF Silver, and GFF Silver will become GFF Blue. New card will be sent for the next 1 year membership period (March – February following year).

At the beginning of each year, the Tier Miles and flight frequency will be re-set to zero,. Starting 01 January, 2011, your Award Miles will valid for 3 years from date of transaction, then your mileage cannot be used anymore. Therefore immediately redeem your Mileage for Award Ticket, Upgrade Award, or other Award before mileage expired. ·It is important to understand that your GFF membership level can change from year to year, depending on your flight activity in each activity period.

For GFF Blue membership, if there is no activity during 1 activity period, then your membership will maintain at Blue level, while the remaining award miles and frequencies will be deleted.

10

Tier

Lifetime Platinum

Qualification

GFF Members who maintain their GFF Platinum Membershipfor 10 (ten) consecutive years will get a GFF LifetimePlatinum membership status.

D. GFF Member Benefits

BenefitJunior Blue

Welcome Mileage üEarn Miles from

Eligible Flight

Redeem Miles for

Award Ticket & 1)Upgrade Award

Transfer Award Ticket

& Upgrade Award to

Other Person

Executive Class

Check-in CounterNo No

Special Check-inCounter

No No

Airport Lounge 2)

Free Excess Baggage

Priority Baggage

Handling

Priority Reservation2)Wait List

No

No No

No No

No No

Priority Boarding No No

Priority AirportStand By

Preferred Seating

Special Gift

Tier Bonus Miles

Free cancelation &refund fee 4)

Luggage Tag

5)Insurance

6)Credit Card Benefit

No

No

No

No

No

No

No

No

No

No

No

No

No

No

Silver

No

No

in severalDomestic Airports

5 Kg

No

No

No

No

No

No

No

No

No

No

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü

ü ü

ü ü

for C/D/I/W/Y/B/M/K/Nü

for C/D/I/W/Y/B/M/K/N for C/D/I/W/Y/B/M/K/N

Note:

1) Spending Miles value is higher at certain times (peak season).2) Based on type of GFF membership3) Priority based on the sequence: a. Ticket prices / class of service; b. Flight distance; c. GFF Membership Tier.

12 13

Notes:

4) Ticket condition applied5) Terms & Conditions are refers to the policy rule, which is an additional insurance other than those specified in Indonesia Legislation Rules.

6) Benefits of Garuda Indonesia Citibank Card credit card will be informed to the cardholders by Citibank.

No No

15 Kg 20 Kg 15 Kg 20 Kg

at Citibank Lounge

No

No

No

No

25%

No

No

No

No

25%

Mileage Gift at Renewal

No

No

25%

No

No

No

ü ü

ü üü ü

ü üü ü

ü üü ü

ü üü(plus Family Member)

ü

in CGK Airport

ü üin CGK Airport

üü

at Domestic Lounge(plus one guest if using

International Flight)

üat Domestic

& All International Lounge(plus one guest)

ü ü ü

ü üü ü

ü üü ü

in CGK Airport

üin CGK Airport

üin CGK Airport

ü

üü ü

for C/D/I/W/Y/B/M/K/Nü ü ü ü

ü

ü üü ü

ü ü

ü

Gold Platinum EC Plus Garuda Indonesia Citibank Card

No

at Domestic Lounge(plus one guest if using

International Flight)

Premium Check-inat CGK Airport

(Plus Family Member)

in CGK Airport

for C/D/I/W/Y/B/M/K/N for C/D/I/W/Y/B/M/K/N for C/D/I/W/Y/B/M/K/N

E. Earning Miles Calculation on Garuda Indonesia

Flight

Earning miles from the flight activity on Garuda Indonesia eligible flight where the amount is calculated based on Basic Miles in the table below.

Earning Miles Table - DOMESTIC

14 15

Earning Miles Table - INTERNASIONAL

DENPASAR (DPS)

DENPASAR (DPS)

DENPASAR (DPS)

DENPASAR (DPS)

ABU DHABI (AUH)

DENPASAR (DPS)

DENPASAR (DPS)

DENPASAR (DPS)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

BALIKPAPAN (BPN)

1.603

2.148

2.725

2.873

3.218

3.274

3.282

3.329

7.072

1.444BANGKOK ( BKK)

PERTH (PER)

2.077GUANGZHOU (CAN)

HONGKONG (HKG)

MELBOURNE (MEL)

SYDNEY (SYD)

AMSTERDAM (AMS)

3.259BEIJING (BJS)

OSAKA (OSA)

SEOUL (SEL)

NAGOYA (NGO)

4.080

4.429

ABU DHABI (AUH)

DAMAM (DMM)

AMSTERDAM (AMS)

911SINGAPORE (SIN)

DENPASAR (DPS)

DENPASAR (DPS)

HANEDA (HND) 3.472

3.472NARITA (NRT)

Origin Destination Basic Miles

DENPASAR (DPS)

DENPASAR (DPS)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

DENPASAR (DPS)

JAKARTA (CGK)

JAKARTA (CGK)

DENPASAR (DPS)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

DENPASAR (DPS)

JAKARTA (CGK)

AMBON (AMQ)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

BIAK (BIK)

JAKARTA (CGK)

JAKARTA (CGK)

AMBON (AMQ)

JAKARTA (CGK)

JAKARTA (CGK)

76

190

254

270

283

331

346

383

394

424

456

539

566

576

582

588

590

596

602

675

777

876

882

1.088

1.127

319

1.187

1.361

1.477

2.056

2.338

LOMBOK (LOP)

SURABAYA (SUB)

SEMARANG (SRG)

PALEMBANG (PLM)

PANGKALPINANG (PGK)

YOGYAKARTA (JOG)

BENGKULU (BKS)

JAMBI (DJB)

MAKASSAR (UPG)

MALANG (MLG)

PONTIANAK (PNK)

BATAM (BTH)

PALANGKARAYA (PKY)

PADANG (PDG)

BANJARMASIN (BDJ)

KUPANG (KOE)

PEKANBARU (PKU)

MAKASSAR (UPG)

DENPASAR (DPS)

LOMBOK (LOP)

BALIKPAPAN (BPN)

MEDAN (MES)

MAKASSAR (UPG)

KENDARI (KDI)

BANDA ACEH (BTJ)

JAYAPURA (DJJ)

KUPANG (KOE)

MANADO (MDC)

JAKARTA (CGK)

BIAK (BIK)

JAYAPURA (DJJ)

DENPASAR (DPS) 1.807JAYAPURA (DJJ)

BIAK (BIK)

BALIKPAPAN (BIK)

1.174

320

MAKASSAR (UPG)

MAKASSAR (UPG)

JAKARTA (CGK) 288SOLO (SOC)

Origin Destination Basic Miles

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

128

274

419

2.053

TANJUNGKARANG (TKG)

YOGYAKARTA (JOG)

SURABAYA (SUB)

TIMIKA (TIM)

MAKASSAR (UPG)

MEDAN (MES)

PALU (PLW)

MAKASSAR (UPG)

MAKASSAR (UPG)

PALU (PLW)

MAKASSAR (UPG)

MAKASSAR (UPG)

TERNATE (TTE)

178

211

263

286

493

588

977

1.171

1.456

1.501

MANADO (MDC)

KENDARI (KDI)

BANDA ACEH (BTJ)

MAKASSAR (UPG)

SURABAYA (SUB)

MANADO (MDC)

JAKARTA (CGK)

TIMIKA (TIM)

JAYAPURA (DJJ)

JAKARTA (CGK)

TERNATE (TTE)

TIMIKA (TIM) JAYAPURA (DJJ) 314

MAKASSAR (UPG) 451GORONTALO (GTO)

SURABAYA (SUB)

509BALIKPAPAN (BPN)

MAKASSAR (UPG) 675TERNATE (TTE)

YOGYAKARTA (TIM) BALIKPAPAN (BPN) 634

SURABAYA (SUB) 1.084AMBON (AMQ)

TIMIKA (TIM) DENPASAR (DPS) 1.493

SURABAYA (SUB)

SURABAYA (SUB) BANDUNG (BDO)

LOMBOK (LOP)

SURABAYA (SUB) SEMARANG (SRG)

259

357

166

MAKASSAR (UPG) LOMBOK (LOP) 340

Notes:• Basic Miles values in the table refer to distance for a one-way flight. For return flights,

multiply the value by two.• The calculation for earning miles is based on Basic Miles value, flight class, ticket fare, and

membership tier.• Reservation on V, H, S, G, E, U, X, O & Z class does not qualify to earn miles, while for V, H,

S and G class only valid for frequency.• Route and Basic Miles values are subject to change anytime without prior notice.

16

*) Tier Bonus Miles is not applicable for non-qualifying flight / booking class (0%) which is

V/H/S/G/E/U/X/O/Z .

**) GFF Junior members earn 75% of the mileage earned by a GFF Blue member.

***) Effective per 1 March 2012

The GFF program allows you to accumulate Award Miles from each

flight activity by earning Tier Miles and Tier Bonus.

Tier Bonus Miles:

As a tribute to GFF Gold, EC Plus and GFF Platinum member, , they

will be rewarded 25% tier bonus miles, so they can collect the Award

Miles faster.

Tier Miles Percentage:

The higher the grade and the class flight reservations that you choose,

then the higher mileage you will earn.

Tier Bonus Miles and Tier Miles Percentage calculated on the Basic

Miles numbers in Earning Miles Table.

17

Mileage Calculation TableMileage Calculation Table for Regular GFF, EC Plus dan Garuda Indonesia Citibank Card effective

Tier Miles Percentage

Tier Bo

nu

s Percen

tage

Class

Tier

TierBonus *

25%

C/D/I

150%

25%

Gold & EC Plus

Silver

Blue **

Platinum

W/Y/B M/K/N

100% 75%

Q/T V/H/S/G/E/U/X/O/Z

25% 0% -

-

Economy ClassExecutive

Class

Garuda IndonesiaCitibank Card ***

-

Origin

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

SINGAPORE (SIN)

SURABAYA (SUB)

SINGAPORE (SIN)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

JAKARTA (CGK)

MAKASAR (UPG)

JAKARTA (CGK)

JAKARTA (CGK)

Basic Miles

1.875

725

3.228

4.958

557

1.040

2.053

2.791

3.420

3.612

2.761

3.281

1.231

4.573

SINGAPORE (SIN)

DENPASAR (DPS)

HONGKONG (HKG)

BEIJING (BJS)

SYDNEY (SYD)

TOKYO (TYO)

SHANGHAI (SHA)

SINGAPORE (SIN)

SEOUL (SEL)

PERTH (PER)

MELBOURNE (MEL)

KUALA LUMPUR (KUL)

RIYADH (RUH)

Destination

JEDDAH (JED)

2.374TAIPEI (TPE)

JAKARTA (CGK) 2.029HONGKONG (HKG)

The illustration above shows that by buying a higher class ticket or flying more often, you will

collect Award Miles more quickly.

Illustration of Mileage Accrual Calculation:

Silver member flying of Y class on Jakarta - Surabaya sector

1. Tier Miles = 100% from 419 Miles = 419 miles

= 0 Miles2. Tier Bonus

3. Award Miles = Tier Miles + Tier Bonus = 419 miles

Blue member flying of Q class on Jakarta - Surabaya sector

1. Tier Miles = 25% from 419 Miles = 105 miles

= 0 Miles2. Tier Bonus

3. Award Miles = Tier Miles + Tier Bonus = 105 miles

Anggota Gold terbang pada kelas Y sektor Jakarta - SurabayaPlatinum member flying of C class on Jakarta - Surabaya sector

1. Tier Miles = 150% dari 419 Miles = 629 miles

2. Tier Bonus

3. Award Miles = Tier Miles + Tier Bonus = 734 miles

= 25% dari 419 Miles = 105 miles

18 19

F. Earning Mileage Calculation on GFF Partner

Earning Mileage from the flight activity on GFF Airline Partner is applicable on GFF Airline Partner Eligible Flight where the amount is calculated based on Basic Miles which can be found in GFF Airline Partner Table of Earning Mileage . The information can be seen on each partner's media such as website, guidebook, call center or GFF Airline Partner sales office.

Anggota Gold terbang pada kelas Y sektor Jakarta - SurabayaGold member flying of Y class on Jakarta - Surabaya sector

1. Tier Miles = 100% from 419 Miles = 419 miles

2. Tier Bonus

3. Award Miles = Tier Miles + Tier Bonus = 524 miles

= 25% from 419 Miles = 105 miles

Anggota Gold terbang pada kelas Y sektor Jakarta - SurabayaPlatinum member flying of C class on Jakarta - Surabaya sector

1. Tier Miles = 150% from 419 Miles = 629 miles

2. Tier Bonus

3. Award Miles = Tier Miles + Tier Bonus = 734 miles

= 25% from 419 Miles = 105 miles

1. Earning Mileage from Flight Activity on GFF Airline Partner

Catatan:*) Z Upgrade - Earn Economy Miles Only

Earning Mileage Table on GFF Airline Partner

Airline

200 %

150 %

100 % **

50 %

No Accrual

F, A

C, P, I, J, Z

Y, M, T, U

N, L, Q, S

K, B, G, E, H, V, O, W

First Class

Business Class

Economy Class

Earning Mileage on GFF Airline Partner Flight based on Booking Class *

Discounted Economy Class

Catatan:*) Mileage earned is not accumulated as tier miles and frequency is not also accumulated as

tier frequency.**) For flight number 2000-2999 Percentage of Accrual Miles on booking class Y, M, T, U is

75%

Airline

200 %

165 %

150 %

135 %

125 %

100 %

100 %

50 %

No Accrual

R

P

F

J

C, D, I

Z *

Y, W, B, M, H

E, K

A, O, X, G, Q, T

Premiun First Class

& First Class

Prestige Class

Economy Class

Earning Mileage on GFF Airline Partner Flight based on Booking Class

20 21

Enjoy services and products offered by GFF partners and exchange the

reward points gained from each and every transaction with our partners

join GFF Mileage.

1. Earning Mileage from Non Flight Activity on GFF Partner

World, Infinite& Platinum

12 Points

62 21 34358881 6 MR Points 500

Infinite Card & Platinum

500 046

68888 (ponsel)150

Credit CardDebit CardPremier CardCitibank Rewards CardPlatinumCitibank Rewards CardSignature World

7 Points7 Points1 Citi miles8 Points

14 Points

Tabungan Bunga Harian

5296 2111

500

Premier Credit Card

Platinum Credit Card

15 Points

17,5 Points1000

Mandiri Visa Platinum

Mandiri Golf Platinum,Mandiri Visa Golf,

Mandiri Golf Card and

Titanium Card

5 Points 200

ManchesterUnited Debit Card

1 Point

18 Points

6 Points

4 Points

Mega Visa ClassicMega Visa GoldMega Visa PlatinumMega Carefour

1 Point 100(021) 7917 5555

1 Point0.5 Point

Room Charge

Beverage

Rp.5.000 (Multiply)**)

Rp.5.000 (Multiply)**)Rp.5.000

001 803657081314 2900315 0853315 0854

Qualified Rental SeeAvis Web

500

500 678 Credit Card 2 Points

6 Points

Poin INDOSATSenyum 121 Points***)

****)

Visa InfinitePlatinumGold Business CardTravel moneyEVOGlod & ClassicPlatinum Credit card-IGold Credit card-I

6 Points 5001-300-88-5465

500 999 1 Point

001 803 657325(toll free)

500 milesper Eligible Stay

021 2555 7788Personal Accident

Insurance Premiums Rp. 1.500

SydneyT.02.9959 5041or 1300 657 747

PerthT.08.9254 4221or 1300 657 707Korea

Travel PackageTransaction

Every 1 AUD(Multiply)

Australia & New Zealand

+82-2-3789-0831-0834

(Seoul)

Travel PackageTransaction

Every KRW 2,500(Multiply)

2500 Rp. 2,500 USD 1 *)Garuda Shop

021 5291 7222

021 2993 8888

Annual Travel GuardInsurance Premiums

1000 GFF Miles/Eligible Rate & stay

1000 GFF Milesfor Domestic Insurance

2000 GFF Milesfor International Insurance

22 23

G. Spending Miles Calculation on Garuda Indonesia

Flight Spending Mileage Table - DOMESTIC

x

Pool Villa Club Lombok, Grand Hotel Preanger Bandung

Convertion value for 1 GFF Mileage is subject to exchange *) 1 USD = 4 Miles**) Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali,

***) Package 1 : 12, 100 Poin INDOSAT Senyum = 100 miles;Package 2 : 60,500 Poin INDOSAT Senyum = 500 miles;Package 3 : 121,000 Poin INDOSAT Senyum = 1,000 miles;Package 4 : 605,000 Poin INDOSAT Senyum = 5,000 miles;Package 5 : 1,210,000 Poin INDOSAT Senyum = 10,000 miles;

****) Miles earned

on outgoing callsMiles earned

on incoming callsCountry & Mobile Operator

Asia

Hong Kong - 3 (Hutchinson)

India - Vodafone India

Indonesia - Indosat

Japan - NTT DoCoMo

Macau - 3 (Huchinson)

Maldives - Wataniya

Pakistan - Mobilink

Singapore - Starhub

Sri Lanka - Mobitel

Thailand - True Move

Middle EastMiddle East

Europe

Africa

America

Bahrain - Zain

Kuwait - Wataniya

Syria - MTN

Montenegro - T-Mobile

Turkey - Turkcell

Ukraine - Life

Russia - Beeline

Armenia - Beeline

Algeria - Djezzy

Egypt - Mobinil

Digicel Cayman Islands

3 miles per minute

3 miles per minute

3 miles per minute

3 miles per minute

0,5 mile per minute

3 miles per minute

1 mile per minute

1 mile per minute

7 miles per minute

1 mile per minute

1 mile per minute

1 mile per minute

1 mile per minute

4 miles per minute

4 miles per minute

4 miles per minute

4 miles per minute,1 mile for each sms

4 miles per minute

3 miles per 1 Euro spent,including SMS and data

7 miles per minute

7 miles per minute

3 miles per minute

1 mile per minute

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

LOMBOK (LOP)

AMBON (AMQ) MAKASSAR (UPG)

DENPASAR (DPS) KUPANG (KOE)

JAKARTA (CGK) (LOP)LOMBOK

JAKARTA (CGK) BANDJARMASIN (BDJ)

JAKARTA (CGK) BATAM (BTH)

JAKARTA (CGK) DENPASAR

JAKARTA (CGK) PADANG (PDG)

JAKARTA (CGK) PALANGKARAYA

JAKARTA (CGK) PEKANBARU (PKU)

MAKASSAR (UPG) TERNATE (TTE)

SURABAYA (SUB) BALIKPAPAN (BPN)

YOGYAKARTA (JOG) BALIKAPAN (BPN)

BIAK (BIK) JAYAPURA (DJJ)

BALIKPAPAN (BPN) MAKASSAR (UPG)

DENPASAR (DPS) MAKASSAR (UPG)

JAKARTA (CGK) BENGKULU (BKS)

JAKARTA (CGK) JAMBI (DJB)

JAKARTA (CGK) MALANG (MLG)

JAKARTA (CGK) PALEMBANG (PLM)

JAKARTA (CGK) PANGKALPINANG (PGK)

JAKARTA (CGK) PONTIANAK (PNK)

DENPASAR (DPS) YOGYAKARTA (JOG)

JAKARTA (CGK) SEMARANG (SRG)

JAKARTA (CGK) SOLO (SOC)

JAKARTA (CGK) SURABAYA (SUB)

JAKARTA (CGK) YOGYAKARTA (JOG)

JAYAPURA (DJJ) BIAK (BIK)

MAKASSAR (UPG) GORONTALO (GTO)

MAKASSAR (UPG) SURABAYA (SUB)

MEDAN (MES) BANDA ACEH (BTJ)

PALU (PLW) MAKASSAR (UPG)

TIMIKA (TIM) JAYAPURA (DJJ)

SURABAYA (SUB)SEMARANG (SRG)

SURABAYA (SUB) BANDUNG (BDO)

SURABAYA (SUB) (LOP)LOMBOK

7.500

UpgradeAwardTicket

JAKARTA (CGK)

JAKARTA (CGK) ABU DHABI (AUH)

JAKARTA (CGK) JEDDAH (JED)

JAKARTA (CGK) RIYADH (RUH)

DAMAM (DMM)

4.001-6.000

(Group G)50.000 24.00072.00040.000

KUALA LUMPUR (KUL)

SINGAPORE (SIN)

JAKARTA (CGK)

JAKARTA (CGK)12.500 15.000 22.500

Flown

Distance

(Miles)Origin Destination

EconomyAwardTicket

EconomyAward at

Peak SeasonTicket

ExecutiveAwardTicket

9.0001.001-1.500

(Group B)15.000 18.000 27.000

JAKARTA (CGK) BANGKOK ( BKK)

SINGAPORE (SIN) DENPASAR (DPS)

MAKASSAR (UPG) SINGAPORE (SIN)

501-1.000

(Group A)

37.000 18.000

DENPASAR (DPS)

DENPASAR (DPS) SYDNEY (SYD)

JAKARTA (CGK) SHANGHAI (SHA)

SINGAPORE (SIN) BEIJING (BJS)

MELBOURNE (MEL)

54.00030.0002.501-3.000

(Group E)

AMSTERDAM (AMS)JAKARTA (CGK) 62.000 30.00090.00050.0006.001-8.000

(Group H)

43.000 63.000 21.0003.001-4.000

(Group F)35.000

PERTH (PER)

PERTH (PER)

DENPASAR (DPS)

JAKARTA (CGK)20.000 25.000 12.00036.000

1.501-2.000

(Group C)20.000 36.000

25.000 31.000 15.00045.0002.001-2.500

(Group D)

DENPASAR (DPS) HONGKONG (HKG)

JAKARTA (CGK) GUANGZHOU (CAN)

JAKARTA (CGK) HONGKONG (HKG)

JAKARTA (CGK) TAIPEI (TPE)

SURABAYA (SUB) HONGKONG (HKG)

25.000

ABU DHABI (AUH) AMSTERDAM (AMS)

DENPASAR (DPS) HANEDA (HND)

DENPASAR (DPS) NAGOYA (NGO)

DENPASAR (DPS) NARITA (NRT)

DENPASAR (DPS) OSAKA (OSA)

DENPASAR (DPS) SEOUL (SEL)

DENPASAR (DPS) TOKYO (TYO)

JAKARTA (CGK) BEIJING (BJS)

JAKARTA (CGK) MELBOURNE (MEL)

JAKARTA (CGK) SEOUL (SEL)

JAKARTA (CGK) SYDNEY (SYD)

JAKARTA (CGK) TOKYO (TYO)

24 25

H. Spending Mileage Calculation

on GFF Airline Partner

Now you can spend your mileage for Award Ticket on GFF Airline Partner. Mileage needed for free flight in GFF Partner routes can be seen in below tables.

Notes:

• Redeem mileage on GFF Airline Partner can be done through Garuda Indonesia sales office. Partnership with

Korean Air and Jet Airways does not include Upgrade Award facility.

•

and Jet Airways

and Jet Airways

•

•

Redeem GFF mileage with Award Ticket in Korean Air and Jet Airways routes is not limited to the above

example. For complete list of Korean Air flight routes, Please contact Garuda Indonesia Call

Center or Sales Office or you can access Korean Air website.

The above table is subject to change. Latest information could be seen on GFF website.

Rules of mileage spending on GFF Airline Partner flight is the same with rules of mileage spending on Garuda

Indonesia flight.

Notes :

• Award miles needed to upgrade from V,H,S or G flight class are the same as mileage values needed for

an Economy class Award Ticket.

• Upgrade Award is not applicable for class X/O/U/E/Z.

• The table above may change at any time, update information are available on the website.

• Premium Economy Award Ticket apply in peak season which is determined by Garuda Indonesia.

Spending Mileage Table - INTERNATIONAL

a) KOREAN AIR dan JET AIRWAYS

1.501-2.000(Group F)

MAKASSAR (UPG) TIMIKA (TIM)

SURABAYA (SUB) AMBON (AMQ)

SURABAYA (SUB) TIMIKA (TIM)

No Distance (miles)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

1-1000 (Group A)

12001-14000 (Group K)

10001-12000 (Group J)

8001-10000 (Group I)

6001-8000 (Group H)

4001-6000 (Group G)

3001-4000 (Group F)

2501-3000 (Group E)

2001-2500 (Group D)

1501-2000 (Group C)

1001-1500 (Group B)

Redemption on Partner

Economy Award

Redemption on Partner

Business Award

Sample of

Korean Air route

15.000

17.500

22.500

27.500

32.500

37.500

42.500

52.500

57.500

62.500

67.500

25.000

30.000

37.500

47.500

57.500

67.500

75.000

95.000

100.000

110.000

115.000

Incheon - Fukuoka

Incheon - Hongkong

Incheon - Kunming

Incheon - Guam

Incheon - Singapore

Jakarta - Seoul

Incheon - Honolulu

Incheon - Atlanta

Jakarta - Los Angeles

Incheon - Sao Paulo

Incheon - Buenos Aires

Sample of

Jet Airways route

Delhi - Kathmandu

Mumbai - Dhaka

Mumbai - Riyadh

Mumbai - Singapore

Mumbai - Hongkong

Delhi - Milan

Mumbai - Amsterdam

Mumbai - New York

Madras - New York

-

-

Active GFF Member

Activity

Activity Period

Award Miles

Award Ticket

Basic Miles

Change Schedule

Code Share Flight

Eligible Flight

Earning Mileage

Garuda Indonesia

GFF Airline Partner

GFF members who are registered and do Mileage Earning or Mileage Spending activity.

Mileage earning or spending in both in-flight or non-flight acitivity.

Duration GFF member activity begins from the date of January 1 to December 31 in the same year. Activity Period for EC Plus is valid for 12 (twelve) months from the date of the application for registration approval or the membership renewal date. Membership levels are determined by all the transactions during one period of activity.

The amount of mileage earned every time you fly on eligible flight and/or transact with GFF Partner. Calculation of Award Miles from the flight activity is Tier Miles plus Tier Bonus Miles and other miles. Award Miles can be exchanged with the Award Ticket or Upgrade Award or other Award. Since January 1st, 2011 Award Miles will be valid for 3 years from the transaction and will be expired thereafter. All unused Award Miles will be expired if GFF Blue member does not perform the activity during 1 activity period.

A free ticket that can be claimed by redeeming Award Miles, and which can be used by the respective GFF member or given to another person.

The amount of miles used as a basis for earning mileage calculation.

The change to an Award Ticket or Upgrade Award involving a change of the scheduled flight date and flight number. Change schedule is not applicable to a change of flight route, flight class or the name on the Award Ticket.

Flight cooperation between Garuda Indonesia and another airline in which one of the airline act as Operating Party and the other act as Marketing Party.

Flights qualified to earn miles and flight frequency including flight with GFF Airline Partner. It does not apply for flights on X,O,U,E,Z class, sponsorship tickets, employee tickets, airline and travel agent discount tickets, free tickets, award tickets, discount tickets, Citilink flights, Chartered flights, Hajj flights organized by Government, Code Share Flights where Garuda Indonesia is not the Operating Party and the Code Share Flight doesn't involve GFF Airline Partner, and / or other flights as may be determined later by Garuda Indonesia. V,H,S and G class are qualified only for flight frequency but not for earning miles (0 miles).

Mileage can be earned from a flight activity on eligible flights as well as from a non-flight transaction with GFF partners.

PT Perusahaan Penerbangan Garuda Indonesia, abbreviated as PT Garuda Indonesia (Persero)Tbk.

Airlines which cooperate with Garuda Indonesia in the scope of Frequent Flyer Program.

26

Glossary of Terms

27

b) CITILINK

Notes :

• Redeem mileage on Citilink flight can only be done through Garuda Indonesia sales office where Citilink flight is

available. Partnership with Citilink does not include Upgrade Award Facility.

• GFF member can reschedule their Award Ticket on Citilink flight within the validity of the ticket by contacting

Citilink Call Centre on 0804 1 080808 or (031) 2931100.

• The obove table is subject to change. Latest information could be seen on GFF website.

SURABAYA (SUB) DENPASAR (DPS)

Redemption on CitilinkFlights (miles)

TPM

1-250(Group A)

251-500(Group B)

SURABAYA (SUB) AMPENAN (LOP)

BATAM (BTH) PADANG (PDG)

SURABAYA (SUB) BAJARMASIN (BDJ)

MEDAN (MES) BATAM (BTH)

JAKARTA (CGK) SURABAYA (SUB)

SURABAYA (SUB) MAKASSAR (UPG)

501-750(Group C)

SURABAYA (SUB) BALIKPAPAN (BPN)

DENPASAR (DPS) BANDUNG (BDO)

JAKARTA (CGK) BATAM (BTH)

JAKARTA (CGK) PADANG (PDG)

JAKARTA (CGK) BANJARMASIN (BDJ)

JAKARTA (CGK) DENPASAR (DPS)

751-1000(Group D)

JAKARTA (CGK) BALIKPAPAN (BPN)

SURABAYA (SUB) BATAM (BTH)

JAKARTA (CGK) MEDAN (MES)

JAKARTA (CGK) MAKASSAR (UPG)

190

259

296

304

412

419

493

509

535

539

576

582

602

777

837

876

882

3500

7000

11000

14000

Glossary of TermsStop Over

Tier Bonus Miles

Tier Miles

Tier Miles Percentage

Upgrade Award

A scheduled stop in a travel itinerary at some point between the point of departure and destination. A stop over occurs when a passenger stops at an airport for longer than 24 (twenty four) hours, or stops within the same day but goes out of the airport area.

A bonus mileage given on the basis of membership tier status according to the Mileage Calculation table. Tier Bonus mileage will be added to Tier Miles to become Award Miles.

Mileage earned on each eligible flight activity and used to determine GFF membership tier level. Tier Miles are accumulated from 1 January until 31 December of a given year. On 1 January of the following year, the Tier Miles balance is reset to zero.

A percentage of Basic Miles for the calculation of Tier Miles, which depends on the ticket fare or flight class according to the Mileage Calculation Table.

A facility that can be claimed by redeeming Award Miles for a flight class upgrade from an Economy class to an Executive class, which can be used by the respective GFF member or given to another person.

28 29

GFF Lifetime Platinum

GFF Mileage / Mileage

GFF Regular

Inactive GFF Member

Itinerary

Marketing Party

Membership Tier

Membership Period

Missing Mileage

Open Date Ticket

Operating Party

Origin-Destination

Passenger Ticket Coupon

Redeposit

Spending Award Miles

GFF Lifetime Platinum is a GFF Platinum membership which doesn't have expiry period. GFF Lifetime Platinum member get a Platinum membership for a lifetime without going through the evaluation process as GFF regular member.

Unit for the accumulated of reward or appreciation to the GFF Member which earned from flight or non-flights transactions which is determined at the discretion of Garuda Indonesia.

GFF membership which consist of GFF Blue, GFF Silver, GFF Gold and GFF Platinum

GFF members who are deemed to be inactive. Membership of Inactive GFF Members will be rescinded if no activity is recorded for 36 consecutive months.

The e-ticket receipt issued by Garuda Indonesia to a passenger, containing the passenger name, flight information and terms of the ticket.

Party which responsible to sell airline ticket in a Code Share Flight cooperation.

The tier or level of a regular GFF membership (Blue, Silver, Gold or Platinum), given on the basis of Tier Miles earned or flight frequency made on eligible flights within the last membership year.

GFF membership period starts from the months of obtaining a level of membership until the end of February. Periods of membership varies between 12 to 23 months.

Mileage that is not recorded on the GFF membership.

A ticket issued without a departure date and time and flight number. An Award Ticket or Upgrade Award cannot be issued with an open date status.

The party that operates the aircraft on a code share flight.

The route segment or sector that has been flown or will be flown from the departure point to the destination point.

The last page on the manual ticket issued by Garuda Indonesia and kept by the passenger, containing detailed information of the flight.

The process of re-depositing GFF mileage into a member's account after redeeming for an Award Ticket or Upgrade Award.

The process of redeeming Award Miles for Garuda Indonesia Award Ticket or Upgrade Award.

Glossary of Terms

Terms and Conditions15. Garuda Indonesia has the authority to act in accordance with prevailing

laws against any violation of GFF membership rules and regulations.

16. Garuda Indonesia is not responsible for any risk arising from the misuse

of GFF membership including but not limited to the misuse of GFF

Membership Card, GFF member privileges and benefits, and / or GFF

member mileage data.

17. Every decision made by Garuda Indonesia related to GFF membership

is final and non-disputable.

18. Marketing programs or any other programs conducted by Garuda

Indonesia are applicable only to GFF members as specified in the

respective programs.

19. Garuda Indonesia is not responsible for any products or services that

are provided or offered by GFF Partner.

20. Facilities and privileges of GFF membership is also given to the

members of GFF when using a GFF Airline Partner flight, according to

the terms and conditions made by Garuda Indonesia and the respective

GFF Airlines Partner.

21. GFF Mileage and / or Award Miles have no cash value and cannot be

cashed.

22. Any disputes arise between Garuda Indonesia and GFF member will be

resolved through deliberation to achieve consensus. If there is no

consensus then the resolution will be conveyed to the District Court of

Central Jakarta, Indonesia.

23. Indemnity provided by the Garuda Indonesia over any dispute, which

was won by GFF members, will be given in the form of a certain

amount of GFF mileage.

II. Enrollment

1. GFF membership enrollment can be done through GFF website at

gff.garuda-indonesia.com or fill out an application form or by register in

other means as determined by Garuda Indonesia from time to time.

Applicants will get a GFF membership number which can be directly

used to gain mileage and the facility of GFF Blue if they meet the GFF

membership requirements.

2. GFF members Mileage started to be given after the first flight on the

eligible flight or transactions with GFF Partner recorded in the GFF

membership data and the membership applications are processed by

GFF Center.

3. Welcome Bonus Mileage will be awarded after the first eligible flight

activity was recorded in the GFF membership data.

4. GFF Membership Card will be printed after first activity recorded in GFF

membership data.

5. Member's name as written at the time of registration will appear on the

GFF Membership Card and the GFF database. The name should be

identical to the name on member's ID (KTP, Passport or other ID).

6. Garuda Indonesia reserves the right to refuse a membership application

that is either incomplete or does not comply with the established

requirements without notification.

30

Terms and Conditions

31

I. General Conditions

1. GFF membership is issued to individuals, and each member hold a

single GFF account

2. GFF membership is open to Indonesian citizens and / or foreign

nationalities age 2 (two) and above, domiciled in Indonesia, or outside

Indonesia where the GFF program is applicable, according to the

conditions of enrollment.

3. Garuda Indonesia reserves the sole right to interpret and and apply the

policies and procedures outlined in this Membership Guide. GFF

members are bound by Garuda Indonesia regulations as set forth in this

Membership Guide. GFF members are bound by Garuda Indonesia

regulations as set forth in this Membership Guide

4. Facilities received by GFF members are non-tradable and non

transferable.

5. Garuda Indonesia reserves the right to use personal information and

data provided by GFF members to Garuda Indonesia for its own

operational and marketing purposes, as well as in the interest of

cooperation with Garuda Indonesia partners.

6. The GFF Membership Card can only be used by the person whose

name appears on the card, for purposes related to his/her GFF

membership. The usage of this card is subject to GFF term ansd

condition which may be changed from time to time. This GFF

membership card is property of Garuda Indonesia.

7. A person is entitled to a single GFF membership number only. If there is

more than one GFF membership number to a person's name, only one

number will be accepted as valid. The Mileage recorded in all the other

cards will be merged to the valid card.

8. All GFF privileges and benefits, including extra baggage allowance,

access to airport lounge, and executive check-in counters, priority

stand-by, priority boarding, and other benefit will be determined by

Garuda Indonesia are valid only for Garuda Indonesia flights, and can

be obtained by presenting a valid GFF Membership Card and Garuda

Indonesia ticket to the Garuda Indonesia staff in charge prior to using

the facilities.

9. All GFF privileges and benefits are not applicable to Citilink flights,

charter flights, Government-organized Hajj flights, Code Share Flights

where Garuda Indonesia is not the Operating Party, and also not valid

for other arlines which are not GFF Airline Partners.

10. All provisions contained in this Membership Guide are subject to and

are to be interpreted in accordance with prevailing laws in Indonesia.

11. In the event of any discrepancy between the GFF provisions in the

Indonesian and English versions, the Indonesian language text shall

prevail.

12. In the event of any discrepancy between the GFF provisions in the

English and any other foreign language versions, the English language

text shall prevail

13. In the event that any provision in this Membership Guide is found to be

in conflict with the prevailing laws, this will not affect the validity of the

other provisions in this Membership Guide that are not in conflict with

prevailing laws.

14. Garuda Indonesia Center reserves the right to perform an audit on GFF

member data at any time without consent of the member. In the event

of data discrepancy, the process for Award Ticket and Upgrade Award

will be suspended pending a resolution by Garuda Indonesia.

III. GFF Membership Information

1. GFF members will earn Mileage Statement periodically through the

media established by Garuda Indonesia. Garuda Indonesia has the right

not to publish the GFF Mileage Statement for member if there were no

activities undertaken during a period of time.

Terms and Conditions9. Criteria for evaluation as in Art. 4.8:

GFF Blue Member

Renewal: GFF Blue member who has at least 1 (one) Activity in 36

months will be re-qualify as Blue member.

GFF Blue member who did not have Activity in 1 (one) activity period,

remaining mileage and flight frequency will be deleted (mileage expired).

GFF Silver Member

Renewal: A GFF Silver member who has accumulated at least 10,000

(ten thousand) Tier Miles or 10 (ten) one-way flights eligible flight

within the activity period will re-qualify as a Silver member.

A GFF Silver member who did not achieve 10,000 (ten thousand) Tier

Miles or 10 (ten) one-way flights within the activity period, will be

downgraded to a Blue status.

GFF Gold Member

Renewal: A GFF Gold member who has accumulated at least 25,000

(twenty five thousands) Tier Miles or 25 (twenty five) one-way flights

eligible flight within the activity period will re-qualify as a Gold member.

A GFF Gold member who did not achieve 25,000 (twenty five

thousands) Tier Miles or 25 (twenty five) one-way flights within the

activity period, will be downgraded to a Silver status.

GFF Platinum Member

Renewal: A GFF Platinum member who has accumulated at least

55,000 (fifty five thousands) Tier Miles or 55 (fifty five) one-way flights

eligible flight within the activity period will re-qualify as a Platinum

member.

A GFF Platinum member who did not achieve 55,000 (fifty five

thousands) Tier Miles or 55 (fifty five) one-way flights within the activity

period, will be downgraded to a Gold status.

GFF Lifetime Platinum Member

GFF Lifetime Platinum membership status is applicable for a lifetime

and cannot be downgraded, unless the policy is changed in accordance

with Garuda Indonesia terms and conditions.

V. GFF Membership Termination

1. A GFF membership may also be terminated at anytime and without

notification in the following conditions:

a. Incorrect data at registration

b. Misuse in mileage accrual and redemption

c. Acting in violation of GFF rules and other regulations related to a

GFF membership

d. Involved in acts that damage the reputation of Garuda Indonesia or

the public trust towards Garuda Indonesia

e. Misuse of the Temporary GFF Number or permanent GFF

Membership Card.

f. GFF member relocated to a correspondence address in a

country/area where GFF program is not applicable.

g. Resignation of member through a letter of resignation

h. Members who did not do the activity with Garuda Indonesia or GFF

Partner for 36 consecutive months.

i. New GFF members who do not have any activity for 18 consecutive

months since the registration accepted

32

Terms and Conditions

33

2. Beside through on-line at GFF website, GFF Members may also

obtain their membership information through Garuda Indonesia Call

Center, Garuda Indonesia Sales Office, or GFF Center.

IV. Membership Tiers and Evaluation

1. GFF member tier status depends on the Tier Miles accrued or number

of one-way flights (sectors) taken on eligible flight activities within 1 last

GFF activity period.

2. Garuda Indonesia has the right to upgrade, maintain or downgrade a

GFF member tier status at its sole discretion in accordance with

prevailing rules and regulations. Only Tier Miles or flight frequency

accumulated in each respective activity period are considered in

evaluating a membership tier status and are not carried forward to the

next activity period.

3. A Blue membership status may be upgraded to a Silver status at any

time during 1 activity period on the accumulation 10.000 (ten

thousands) tier miles or 10 (ten) one-way flights on eligible flight.

4. A Silver membership status may be upgraded to a Gold status at any

time during 1 activity period on the accumulation 30.000 (thirthy

thousands) tier miles or 30 (thirty) one-way flights on eligible flight

5 A Gold membership status may be upgraded to a Platinum status at

any time during 1 activity period on the accumulation 65.000 (sixty five

thousands) tier miles or 65 (sixty five) one-way flights on eligible flight

6. GFF Lifetime Platinum doesn't have expiry period. Terms and condition

GFF Lifetime Platinum are as follow :

a. To get GFF Lifetime Platinum membership status, GFF member

needs to maintain his/her GFF Platinum membership for 10 (ten)

consecutive years in accordance with the applicable renewal

qualification. GFF Platinum membership will be given on the 10th

renewal.

b. GFF Lifetime Platinum membership cannot be given if the following

things occur within the period of 10 (ten) consecutive years:

i. GFF Platinum member change it's membership type (example :

GFF Platinum Regular converted to Garuda Indonesia Citibank

Card (GIC Card)) and/or

ii. GFF Platinum member change it's membership level (example :

GFF Platinum downgraded to GFF Gold)

c. Calculation period to obtain the GFF Lifetime Platinum membership

started from 2005

d. Mileage earned by GFF Lifetime Platinum member is subject to the

applicable regulation of mileage expiry

e. There will be no changes in the membership card number

f. All benefits of GFF Platinum membership will be obtained for a

lifetime.

7. The upgraded status will be valid throughout the membership period

between 12-23 months, hat is the remaining period of current GFF

membership year and the next membership year.

8. The evaluation for remaining current membership status, or

downgrading to a lower status is carried out at the end of each

membership period, and involves:

a. Renewal of Blue status.

b. Renewal of Silver status, or downgrading to Blue status

c. Renewal of Gold status, or downgrading to Silver status

d. Renewal of Platinum status, or downgrading to Gold

Terms and Conditions13. Mileage earned through falsification, submission of incorrect data, or in

violation of GFF Terms and Conditions, will be suspended, and in such

cases Garuda Indonesia has the authority to terminate the GFF

membership and take any necessary legal action.

14. Since January 1, 2011, mileage which earned from the activities of

aviation and non-aviation flights are not valid anymore (charred) after

36 months, if during the period of validity the mileage is not be

exchanged into an Award Ticket, Upgrade Award or other Award. All of

the mileage which earned from the activities prior to January 1, 2011

will be considered as an activity on January 1, 2011

15. Mileage validity period can be extended for 12 months from the date

of the validity period extension that has been done. Extension of validity

period can only be done once and must be done before the mileage

was charred and had to follow other terms and conditions set forth

later by Garuda Indonesia.

16. Redeposit Award Miles which expired either partly or wholly will be

burned or the validity period can be extended in accordance with the

terms defined later by Garuda Indonesia

VII. Earning Miles from Non Flight Activities

1. Mileage earned from the use of products and services of GFF Partners

is subject to the respective agreements between Garuda Indonesia and

GFF Partner.

2. Mileage obtained from GFF Partner transaction will be recorded in the

GFF membership data within a minimum of 1 (one) week. If there is

any mileage that not listed, GFF members can contact or make a claim

directly to the GFF Partner where the transactions are made or claim

through GFF Center, according to the Agreement between Garuda

Indonesia and the GFF Partner.

3. Through GFF Buy Mileage Program, GFF member will be able to obtain

additional mileage by purchasing certain amount of mileage in

accordance with the following rules:

a. Price per 1000 miles is Rp. 275.000,- or US$ 30

b. Minimum mileage purchase per transaction is 1000 miles and

maximum mileage purchase in a calendar year is 50,000 miles

c. Mileage purchase made in increment of 1000 miles

d. Mileage purchased are non-transferable and non-refundable

e. Mileage purchased not count as tier miles or qualification for any

increased level in GFF program

f. Buy Mileage Program is only eligible for active GFF member

g. The price above is including VAT

h. Mileage earned from GFF Buy Mileage Program is subject to the

applicable regulation of mileage expiry

i. Price subject to change at anytime

VIII. Missing Mileage Claims

1. Mileage which is not recorded (Missing Mileage) on Garuda Indonesia

or GFF Airline Partner eligible flight can be claimed within 6 (six)

months at the latest from the day of flight departure, accompanied with

the necessary claim documents such as the completed Missing Mileage

Form, original Boarding Pass and Passenger Ticket Coupon or Itinerary

Receipt (for e-Ticket).

2. Mileage earned on a missing mileage claim is based on class of travel

and fare as indicated on the ticket used by GFF member

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Terms and Conditions

35

. 2. Any unused Award Miles in the account of GFF member whose

membership is terminated as referred to this Term & Condition will be

nullified and are not redeemable.

3. The mileage account, any award that has been granted, claim

application, and application for other GFF programs by a GFF member

whose membership is terminated as in Art. V.1 shall be cancelled.

VI. Earning Miles from Flight Activities

1. In order to earn and accumulate mileage, a person should be

registered as a GFF member.

2. Mileage may only be credited once for each activity, and earned in one

frequent flyer program only.

3. Mileage accrual will be based on a mechanism established by Garuda

Indonesia.

4. Mileage will be accumulated based on flight activities of eligible flight

and non-flight activities with GFF Partners.

5. Mileage is earned based on booking class or fare type as indicated on

the ticket. Mileage is not earned on certain conditions including but not

limited to, upgrades to a higher booking class due to flight operational

considerations, and / or in the event of a discrepancy between the

booking class as appear on the ticket and on the boarding pass.

6. Mileage may only be earned on 'eligible flight', that is, Garuda Indonesia

flights on tickets with booking class C,D,I,Y,B,M,K,N,Q,T or other classes

as will be determined later by Garuda Indonesia including flight with

GFF Airline Partner in classes determined by Garuda Indonesia and

GFF Airline Partner. Mileage will be not given for booking class V,H,S,G

E,U,X,O,Z, sponsorship tickets, employee tickets, discount tickets by

airlines and travel agents, free tickets, reward tickets, discount flights,

Citilink flights, charter flights, Hajj flights except ONH Plus flights, code

share flights where Garuda Indonesia is not the Operating Party and

the Code Share Flight doesn't involve GFF Airline Partner and certain

other booking class and / or flight as will be determined later by

Garuda Indonesia.

7. Mileage from a Garuda Indonesia flight activity on eligible flights or GFF

Airline Partner will be recorded on the GFF membership data if the

flight number and name recorded in GFF membership data are

accordance with the GFF membership data.

8. Mileage will not be granted if the purchased ticket or service is not used

for eligible flight or has expired.

9. In Code Share Flight, GFF member will only get Tier Bonus Miles if

Garuda Indonesia act as Operating Party, and the Marketing Party is

not GFF Airline Partner.

10. In certain cases where GFF members are transferred by Garuda

Indonesia to other airlines which has available seat, mileage will still be

granted, except for unforeseeable cancellation due to situations that

are beyond the control of Garuda Indonesia (Force Majeure), including

but not limited to airport closure for any reason whatsoever, war,

government restriction, mass riots, strikes, epidemics, fires, floods,

storms, which renders flight operations impossible.

11. In the event of a discrepancy between a mileage earned and the

amount as credited to the GFF member account, Garuda Indonesia

retains the right to determine the correct mileage.

12. Mileage earned by a GFF member cannot be added or transferred to

the account of another GFF member.

Terms and Conditionschanges in flight schedules Award Ticket and Award Upgrade your

mileage will be subject to the deduction of 10% (ten percent) of the

total mileage as long as the ticket is still valid

12. In addition to the stipulation in Art. 9.11 above, any cancellation of an

Award Ticket or Upgrade Award flight schedule will also incur a fee

according to the prevailing Administration Refund Fee rules and

payable by GFF member.

13. When award mileage are redeemed for Award ard Tickets or Upgrade

Awards, GFF members are responsible for the payment of local airport

taxes, additional government tax, insurance premium, fuel surcharge, or

any other additional charges as applicable determined by Garuda

Indonesia and GFF Airline Partner.

14. To redeem award mileage into an Upgrade Award, GFF member must

first purchase an Economy class ticket. The amount of award mileage

needed for the intended flight route is based on the Spending Mileage

Table.

15. The amount of award mileage needed for an Upgrade Award from

booking class V and H is the same as the mileage needed for an

Economy class Award Ticket.

16. Award Ticket facility is not applicable for charter flights, Hajj flights

except for ONH Plus flights, Citilink flights, and code share flights where

Garuda Indonesia is not the Operating Party.

17. Upgrade Award facility is not applicable for booking class E, U, X, Z

tickets, sponsorship tickets, employee tickets, discount ticket from

airline or travel agents, free tickets, reward tickets discount flights,

charter flights, Hajj flights except for ONH Plus flights, Citilink flights,

and code share flights where Garuda Indonesia is not the Operating

Party.

18. GFF members may exchange the accumulated award mileage into an

Award Ticket or Upgrade Award in the name of another person as the

intended user of the Award Ticket or Upgrade Award.

19. In the event that an Award Ticket or Upgrade Award is cancelled due to

operational considerations at the airport (late flight, delayed flight,

cancelled flight, or seat unavailability), the following provisions apply:

a. Award mileage will be re-deposited to GFF member account if the

travel itinerary is aborted / cancelled.

b. Award mileage will not be re-deposited if the passenger is

transferred to another flight with all costs borne by Garuda

Indonesia.

c. For GFF members using Upgrade Awards, award mileage will be re-

deposited and the cancellation compensation will follow the terms

for the original Economy class ticket paid for.

d. Other provisions will refer to the provisions or passenger with paid

ticket and GFF Airline Partner's terms and condition.

20. The award miles needed for Award Tickets and Upgrade Awards for

children and infants is the same as for adult passenger.

21. Award Ticket and / or Upgrade Award may not be used by a person

whose name does not appear on the respective Award Ticket and / or

Upgrade Award.

22. Garuda Indonesia has the right to determine validity of spending

Mileage program in certain routes on Garuda Indonesia flight or GFF

Airline Partner.

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Terms and Conditions

37

3. A missing mileage claim will be processed within 1 (one) week

minimum for flight activity in Garuda Indonesia and minimum 2 (two)

weeks for flight activity in GFF Airline Partner, from the time the

completed claim documents are received by Garuda Indonesia.

IX. Mileage Redemption for Flight Activity

1. GFF member can spend his/her mileage with Award Ticket and

Upgrade Award on Garuda Indonesia flight. GFF member can also

spend his/her mileage with Award Ticket on GFF Airline Partner in

accordance with the applicable terms and conditions which determined

by Garuda Indonesia and GFF Airline Partner.

2. Mileage Redemption into Ticket Award will be valid for 12 (twelve)

months from the date of Award Ticket issue and cannot be extended.

After the validity period is over and Award Ticket is not used, the

mileage cannot be credited again.

3. Mileage Redemption into Upgrade Award will follow the initial ticket

purchased validity period. After the validity period is over and Upgrade

Award is not used, the mileage cannot be credited again.

4 Award Tickets or Upgrade Awards may only be issued by the respective

Garuda Indonesia Sales Office where the Award Order Form is

submitted. Awards may be redeemed by GFF member in person, or by

another person with a power of attorney from GFF member.

Submission of application for Award Ticket or Upgrade Award in

Indonesia delegated to another person must be accompanied with a

power of attorney (original) with duty stamp affixed. The mechanism for

award redemption follows the prevailing GFF regulations.

5. An Award Ticket or Upgrade Award may only be issued for a confirmed

schedule booking, and not applicable for bookings on a waiting list or an

open date ticket. Go show passengers are not permitted to apply for

Award Tickets or Upgrade Awards.

6. The mileage needed for an Award Ticket or Upgrade Award is based

on Spending Mileage Table (Award Table) according to the choosen

flight, either on Garuda Indonesia flight or GFF Airline Partner flight. All

the mileage values at Spending Miles Table refer to a direct flight route

to the intended destination and are not applicable for stop over

passengers.

7. In the event that a certain flight route as desired by the GFF member is

not available, the mileage needed to be redeemed for an Award Ticket

or Upgrade Award will be calculated by adding up each flight sector

flown.

8. Flight using an Award Ticket will not earn a mileage. While the mileage

earning if you are using the Upgrade Award, the amount will based on

the economy class flights which paid by the GFF member.

9. Garuda Indonesia does not provide a delivery service for Award Tickets

and Upgrade Awards.

10. Award miles that have been redeemed for Award Tickets or Upgrade

Awards may be re-deposited to GFF member account if the Award

Ticket or the original economy class paid ticket is still valid and

completely unused. Once travel has commenced on at least one sector

of the travel itinerary, the mileage on the remaining un-flown sector(s)

cannot be re-deposited.

11. For each cancellations of flight Award Ticket and Award Upgrade

your mileage will be subject to the deduction of 20% (twenty percent)

of the total mileage as long as the ticket is still valid, while for any

Terms and Conditionsmembership when correspondence address of the member changes to

address outside Indonesia, with a membership tier according to activity

in the last EC Plus membership year.

XII. GFF Junior

1. GFF Junior membership is open to citizens of Indonesia and foreign

nationalities aged 2 – 11 years, domiciled in Indonesia or overseas

where the GFF program is applicable.

2. Applicants for GFF Junior membership shall complete a GFF

application form signed by the respective parent or legal guardian,

accompanied by a copy of ID of the parent or legal guardian, who will

be responsible for the GFF Junior membership activities. The name of

the parent or legal guardian will be registered in GFF Junior

membership database.

3. The name of the parent or legal guardian may only be changed by

submitting a written notification to GFF Center, and the substitute name

must be registered in the GFF junior membership database.

4. GFF Junior membership commences from the time the registration

data is recorded in the GFF database, up until the member reaches the

age of 12.

5. The GFF Junior program does not entails evaluation for membership

tier.

6. GFF Junior membership will be converted into GFF regular

membership when member reaches the age of 12

7. Membership tier in the conversion into regular GFF membership as in

Art. 11.6 will depend on the respective member activity during the last

1 (one) year of GFF Junior membership. Thereafter, the provisions for

GFF membership prevail.

8. Registration and mileage redemption transaction for member below

the age of 12 requires the consent of a parent or legal guardian which

registered in GFF membership database. Garuda Indonesia is under no

obligation to prove the validity of parental or guardianship status of the

person that approves or verifies the respective signature of the parent

or legal guardian

9. Mileage accrual from flight activities of GFF Junior member is

calculated at 75% (seventy five percent) of the mileage accrual of a

GFF Blue member, either on Garuda Indonesia or GFF Airline Partner's

flight. Mileage accrual from non-flight activities will be the same with

the terms as in the regular GFF program.

10. The calculation for award miles redemption into Award Ticket or

Upgrade Award for GG Junior membership is the same as for the GFF

regular membership.

XIII. Garuda Indonesia Citibank Card (GIC Card)

1. GIC Card is a combination of the two memberships, which is GFF

membership and membership of Citibank credit card. Facilities and

privileges of GFF membership refers to the GFF provisions agreed upon

by Garuda Indonesia and Citibank or determined in terms that are not

regulated in the agreement between Garuda Indonesia and Citibank.

While the provision related to Credit Card such as credit limit, interest,

billing and payment, cancellation, insurance, other benefit refers to the

information / rules determined by Citibank.

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Terms and Conditions

39

X. Mileage Redemption for Non-Flight Activities

1. GFF members can redeem mileage with non flight activities products

and services include but are not limited to Sales on Board products,

hotel services, event ticket purchases, lounges services, excess baggage

tickets, as determined later by Garuda Indonesia.

2. Redemption can be done by members themselves or other people who

have the power of attorney of the members concerned. When

requesting mileage redemption for non-flight activities conducted in

Indonesia who represented by another person must include a stamped

letter of authorization (original). Award Miles redemption mechanism

will follow the regulations.

3. Mileage exchanging for non-flight activity depends on the availability of

products or services and any terms and conditions established by

Garuda Indonesia and / or partners.

4. GFF members will not earn any mileage from mileage redemption

transactions for non-flight activity.

XI. Executive Card Plus (EC Plus)

1. EC Plus membership is open for above 17 years old Indonesian citizens

and foreigners, living in Indonesia and are willing to pay the registration

fee for EC Plus membership.

2. Payment of membership registration fee can be made in cash or by

bank transfer to Garuda Indonesia bank account, a/c

103.0087290801, at Bank Mandiri Jakarta Sabang branch.

3. EC Plus applicants must complete the EC Plus application form

accompanied by a copy of ID (KTP, Passport, or other ID) and the bank

transfer slip of the registration fee, or made a cash payment at Garuda

Indonesia Sales Office.

4. EC Plus membership is valid for a 12 (twelve)-month period

commencing on the month of application approval or membership

renewal.

5. Insurance coverage provided to EC Plus members when using Garuda

Indonesia flight where Garuda Indonesia act as Operating Party subject

to the Terms and Conditions set out in the insurance policy, and covers:

i. Travel inconvenience insurance:

a. Missed connection

b. Delayed flight and denied boarding

c. Luggage loss

d. Luggage delay

ii. Travel Accident Insurance:

a. Loss of life Accident Indemnity

b. Specific Loss Accident Indemnity

6. Insurance claims may be submitted to the respective insurance

provider in accordance with the requirements set forth in the insurance

policy, and accompanied by a recommendation letter from Garuda

Indonesia.

7. In the event the EC Plus membership period has expired and is not

extended, the EC Plus membership along with any accumulated

mileage will be converted to a regular GFF membership, with a

membership tier according to activity in the last EC Plus membership

year. The provisions for an EC Plus membership that has been

converted into a regular GFF membership will follow those of the GFF.

8. In the case of EC Plus membership resignation before the expiration of

membership period, any fees paid are not refundable. In such a case,

any unused award mileage is no longer valid and redeemable.

Terms and Conditionsi. Rules regarding mileage accrual and and redemption

ii. Award-related facilities and their availability

iii. Membership tier and membership requirement

iv. Membership termination rules.

2. Garuda Indonesia has the authority to change or terminate its

cooperation with GFF Partners. In the case of partner program

termination, the Award Miles accrued up until that time remains valid.

3. Any changes to the GFF program which is informed to the member can

be found through Garuda Indonesia communication media such as GFF

Bulletin, GFF website, or other media.

4. All the GFF applicable provisions including amendments are as stated in

the latest listed GFF Membership Handbook or GFF website or any

other recent notification issued by Garuda Indonesia. If there are

differences in the information / provisions of the GFF Membership

Guide, GFF website, or other recent notification, then the valid

information / regulations will be informed later by Garuda Indonesia.

5. The Terms and Conditions on this GFF Membership Guide automatically

replaced any previous Terms and Conditions of GFF, and are applicable

to all GFF members.

6. Garuda Indonesia reserves the right to terminate theGFF program at

anytime with or without notification.

7. Garuda Indonesia cannot be held liable for any loss arising from the

termination or changes in the GFF program.

8. Applicable law in certain countries can set restrictions in associated with

the provision of GFF program implementation. Under local laws and

regulations, Garuda Indonesia may not be able to apply part or all GFF

program in certain countries or to certain individuals. Garuda Indonesia

is not responsible for the result of compliance with the provisions of

such local state law that resulted Garuda Indonesia to stop GFF

members participating in the GFF program and cancel the membership

level and award miles, which is owned by GFF members.

XVI. Others

1. Replacement of GFF membership card due to damage, loss or

negligence of cardholder or card data change requested by member

will be charged as follows:

a. Rp 50,000 for card replacement in Indonesia

b. US$ 10 for card replacement outside Indonesia

2. In the case of loss of Award Ticket or Upgrade Award (manual tickets),

Garuda Indonesia Sales Office may issue a new Award Ticket or

Upgrade Award, upon presentation of police document and all other

necessary requirements. The replacement will be charged in

accordance to the prevailing rates for Replacement Fee.

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Terms and Conditions

41

2. Insurance coverage provided to GIC Card members paying for Garuda

Indonesia tickets using Garuda Indonesia Citibank Card include:

i. Free travel insurance, comprising:

a. Delayed flight

b. Baggage delay

c. Baggage loss

d. Life and physical disability

ii. Free purchase protection

iii. Overseas Medical Insurance

XIV. GFF Member Obligations and Responsibility

1. GFF members guarantee the truth of the information provided,

including but not limited to the name that accordance to the provisions

on self-identity (ID / Passport / Driving license / birth certificate), and

responsible for data errors, data incompletion, or data that is no longer

valid.

2. GFF members shall renew or complete any personal data when there

are any changes by contacting the Garuda Indonesia Call Center or

Garuda Indonesia Sales Office or GFF Center, or can be done

individually by the member through the GFF website. Garuda Indonesia

is not responsible for any loss or delay in delivery of GFF materials due

to the wrong address or unreported changes of address and does not

guarantee receipt of information via email if a data email that provided

by GFF members are not valid.

3. In the case of a change of name of GFF member, a written notification

should be submitted to the GFF Center, accompanied with the

necessary legal documents GFF members are responsible to update

themselves regarding

4. To obtain the optimal benefits of GFF membership, GFF members are

encouraged to obtain updated information on rules and regulations set

forth in the GFF communications media, including GFF website at

gff.garuda-indonesia.com. Each member of the GFF is considered to

know, understand and agree on the most recent GFF rules and

regulations.

5. In flight activities with Garuda Indonesia or GFF Airline Partner, GFF

members are required to:

a. provide the GFF membership number and name as stated on the

GFF Card when making flight reservation

b. use the same name on flight reservation as the name on the GFF

membership database

c. presents a valid GFF membership card at check-in Garuda Indonesia

cannot guarantee the proper crediting of mileage to GFF

membership data if GFF member fails to comply with the above

requirements.

6. In all non-flight activities with GFF Partners, GFF members are required

to present a valid GFF membership card when making their transaction

to ensure award miles from the use of products and services of GFF

Partners.

7. GFF members are responsible for claims from third parties including

the tax charge arising from GFF membership activities.

XV. GFF Program Changes and Termination

1. Garuda Indonesia reserves the right to change the Terms and

Conditions and the benefit of GFF membership at anytime with or

without prior notice, including but not limited to:

K. Frequently Asked Questions1. I have completed the GFF application form. When do I get my GFF Card ?

Your permanent GFF membership card will be issued after you have made your first eligible flight or your first activity with GFF partners and your enrollment data have been recorded at the GFF database. The GFF card will be mailed to your mailing address. Please allow 2 (two) weeks (10 workdays) minimum for printing and mailing before you receive your GFF card. If your GFF card has not been received in those mentioned period, please call our GFF Center at (021) 625-8118. Your GFF card cannot be printed if your application was not accepted because of incomplete data registration or other registration requirements which are not fulfilled.

Frequently Asked Questions

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Frequently Asked Questions

43

8. Can I make a mileage claim for flights made prior to joining the GFF program ?

9. Can I earn mileage if I make a code share flight ?

10. Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ?

11. What should I do if I change my correspondence address or contact telephone number ?

12. How do I know how much mileage there is in my account ?

13. If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back ito my acount ?

14. Can I change the flight schedule on my Award Ticket or Upgrade Award ?

15. Can I earn mileage on flights with an Award Ticket or Ugrade Award ?

No, you can only earn mileage from subsequent flights after your registration data is recorded at the GFF database.

If the code share flight is flown by Garuda Indonesia as Operating Party, then you will earn mileage. Otherwise, you cannot obtain mileage if Garuda Indonesia is not the Operating Party. The mileage earning terms for code share flights may also vary depending on mutual agreement between Garuda Indonesia and airline partner. Code Share flight details information are available at GFF website gff.garuda-indonesia.com.

No. At present, Award Ticket or Upgrade Awards can only be processed at a Garuda Indonesia Sales Office.

You can update your own personal data easily through the GFF website at gff.garuda-indonesia.com, or you can fill out the Change of Address Form which is available at the GFF website and send it to the GFF Garuda Indonesia Sales Office.

Please access to GFF webite at gff.garuda-indonesia.com or contact Garuda Indonesia Call Center at 0 804 1 807 807 to get you mileage information. You also can gather the nformation through Mileage Statement or come to Garuda Indonesia Sales Office.

You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award has not been used at all. Partially used of Award Ticket or Upgrade Award can not be re-deposited. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.10

You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 10% (ten percent) from the total mileage. However, if you do not have sufficient mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award

You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.

2. What is the use of GFF paper card in the application form ?

3. What is my password to login to the GFF website ?

4. What should I do if I lost my GFF Card ?

5. Why is it that my flight data is not recorded so that I don't receive the mileage in my account ?

6. I don't have sufficient Award Miles to be exchanged for an Award Ticket, can I make up the difference by cash payment or any other means ?

7. On my previous flight, I forgot to mention my GFF membership number. Is there a way I can credit my mileage from that flight to my account ?

GFF paper cards is temporary cards before permanent cards sent, contain GFF membership number with the name column that you should fill. This GFF membership number and the name must be informed every time you make flight activities or non flight activities so that your mileage data will automatically recorded in the GFF database.

You can get the password that can be used to login to the GFF site by clicking the “Forgot your password” on the home page of GFF website. You will be asked to input your GFF membership card and the Captcha code. Once you have entered all data correctly, you will get a new password that can be used to login to GFF site. Alternatively, you can call the GFF Center and ask our staff to make a new password for you.

Contact GFF Center or Garuda Indonesia Sales Office to get a replacement card. You will be charged a replacement fee of Rp 50,000 (fifty thousand Rupiah) in Indonesia or US$ 10 (ten United States Dollar) outside Indonesia.

An un-recorded flight activity may be due to several reasons:• You forgot to mention your GFF membeship number and name when

making your flight reservation, or you did not present your GFF card at check-in.

• The name you use when making flight reservation is different from the name in your GFF card and in the GFF database, so the system does not recognize your data.

• The mileage may not also be credited to your account if your ticket or flight does not qualify for Award Miles, for instance in the case of discount tickets or Citilink flights.

No, you cannot pay cash to make up for insufficient Award Miles. But there are ways to obtain Award Miles from non-flight activities, such as :• Buy a certain amount of mileage through Buy Mileage Program to have

sufficient Award Miles to be redeemed• Exchanging your reward points from a partner bank for Award Miles• Using the services at a partner hotel• Making a purchase at the on-board Garuda Shop or at the GFF Center.

Your Mileage can be claimed if you make the claim process at least six months after the flight. Please fill out the Missing Mileage Form and its attachment (boarding passes and passenger coupon or e-ticket itinerary receipt) and send it to GFF Center Jakarta or Garuda Indonesia Sales Office. You can also make the claim process through the GFF website according to the provisions listed on the web site. We will process your claim within a minimum period of 2 (two) weeks after the complete documents is received by GFF Center.

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GFF CENTER

PO Box 777 JKT 10900

Jakarta, Indonesia

gff.garuda-indonesia.com

Tel. : (021) 625 8118

Fax. : (021) 625 8119

45

Contact Addresses

www.garuda-indonesia.com

Customer Access or (021) 2351-9999

0804 1 80780724 hour

16. Can I give an Award Ticket or Upgrade Award to be used by a family member or friend ?

17. Can I transfer my earned mileage to the account of another GFF member?

18. Is my GFF membership will be terminated if I do not make flight acitivities ?

19. Can my earned mileage be charred ?

20. How do I know if my membership is still active ?

21. What facilities or privilege that can be obtained from Garuda Indonesia and GFF Airline Partner partnership?

This is one of the advantages of a GFF membership. An Award Ticket or Upgrade Award from your mileage account can be given to anyone of your choice.

Your GFF mileage cannot be transferred to another member account. However, you can exchange your Award Miles into an Award Ticket or Upgrade Award that can be given to anyone you like.

You are considered inactive if you do not make flight activities (accrual or redemption) or non-flight activities for 3 years in a row. If you are no longer active, your GFF membership will be terminated.

Since January 1, 2011, the provisions of Expiry Mileage will be applied, if you do not use your earned mileage 3 years after the accrual transaction, then the mileage from that transaction will be expired and charred. For all award miles you earned before January 1, 2011 will be considered as miles transaction on January 1, 2011, so on January 31, 2014 the mileage will be charred if you do not use it. Immediately redeem your mileage with several of GFF Award so you can fully take the benefit of your GFF membership.

You can check your membership active status by one of the followingmeans:a. Access and login to the GFF websiteb. Checking the validity period as printed on the GFF Cardc. Call Garuda Indonesia Call Center at 0 804 1 807 807

Partnership between Garuda Indonesia and GFF Airline Partner is conducted to give extra facilities for our loyal customer who became GFF member. You can earn mileage not only from Garuda Indonesia flight activities but also from flight activities with GFF Airline Partner. You can also redeem your GFF Mileage for free flight ticket (Award Ticket) either on Garuda Indonesia flight or GFF Airline Partner.

Frequently Asked Questions

L. Contact Addresses

SALES OFFICES DOMESTIC

AMBONThe Orchid Hotel, Lt DasarJl. Pattimura No.5Ambon 97127Tel. : (0911) 355798Fax. : (0911) 355797BALIKPAPANJl. Jend. Sudirman, Balikpapan Permai, Blok H-1 No. 23-24, BalikpapanTel. : (0542) 421768 / 422301 /

422300Fax. : (0542) 735194

BANDA ACEHJl. Tengku Imum Lueng Bata No. 78Blang Cut, Banda AcehTel. : (0651) 33666Fax. : (0651) 31666BANDA ACEHJl. Sultan Iskandar Muda Blang Bintang, Banda AcehTel. : (0651) 21419 Fax. : (0651) 33639BANDUNGGedung Annex, Graha BumiputraJl. Asia Afrika No. 141-149,Bandung 40112Tel. : (022) 4217747 / 4209468 /

73944610Fax. : (022) 4209467BANJARMASINGedung Garuda Indonesia Lt. 2Jl. M.H. Hasanuddin No. 31, BanjarmasinTel. : (0511) 3366747 / 3358747Fax. : (0511) 59063BATAMi-HotelJl. Teuku Umar, Bukit Nagoya, BatamTel. : (0778) 6000737 Fax. : (0778) 452515BEKASIHotel Horison Jl. KH. Nur Ali - Bekasi 17148Tel. : (021) 8866928Fax. : (021) 8866929BIAKJl. Sudirman No. 3, BiakTel. : (0981) 25737 / 25747Fax. : (0981) 25777BOGORBotani SquareGround Floor No.12Jl. Padjajaran 32 - Bogor 16151Tel. : 62-251-8324259, 8356747Fax. : 62-251-8356737CIREBONGrage Mall - B. 01Jl. Tentara PelajarTel. : (0231) 223010Fax. : (0231) 223046DENPASARGedung Garuda IndonesiaJl. Sugianyar No.5, Denpasar, BaliTel. : (0361) 254747 / 225320Fax. : (0361) 226298DENPASARSanur Beach Hotel, 2nd FloorJl. Danau Tamblingan, Sanur, BaliTel. : (0361) 288011 ext. 1789Fax. : (0361) 287915DENPASARHotel Kuta Paradiso Level 1Jl. Kartika Plaza, KutaTel. : (0361) 761414 ext. 7807Fax. : (0361) 751179DENPASARGaruda Indonesia Service CenterBali Collection Unit A2- A4, Kawasan BTDC, Nusa Dua, BaliTel. : (0361) 770747Fax. : (0361) 770174

DEPOKGround Floor 12CJl. Margonda Raya No. 35B - DepokTel. : 62-21-78870957Fax. : 62-21-78870947GORONTALOGorontalo Business Park, Jl. Sultan BotutiheBlok A-9Tel. : (0435) 830444Fax. : (0435) 830444JAKARTAGedung Garuda Indonesia Lt. 1Jl. Gunung Sahari Raya No. 52,Jakarta Pusat 10610Tel. : (021) 4223721Fax. : (021) 4223722JAKARTAGedung Kementrian BUMNJl. Medan Merdeka Selatan No. 13Tel. : (021) 2310062Fax. : (021) 2311679JAKARTAIntiland TowerJl. Jendral Sudirman Kav.32Tel. : (021) 2512237Fax. : (021) 2512236JAKARTA Dharmawangsa SquareThe City Walk Ground Floor , Blok 57Jl. Dharmawangsa VI & IX No. 64,Kebayoran BaruTel. : (021) 72788364Fax. : (021) 72788317JAKARTA Puskopal MABES TNI ALJl. Raya Hankam, CilangkapTel. : (021) 8723899Fax. : (021) 8712686JAKARTAMenara BidakaraJl. Jend. Gatot Subroto Kav. 70-73, PancoranTel. : (021) 83700820Fax. : (021) 83700823JAKARTAGraha Rekso Building Ground FloorJl. Boulevard Artha Gading Kav. A1,Kelapa GadingTel. : (021) 45856233Fax. : (021) 45856232JAKARTASoekarno - Hatta Airport, Terminal D / E / FTel. : (021) 5500704Fax. : (021) 5501668JAKARTAEmporium Pluit Mall No. UG-36 & U-37Jl. Pluit Selatan RayaTel. : (021) 66676642 / 43Fax. : (021) 66676664JAKARTAPuri Indah Mall Ground Unit KC 10Jl. Puri Agung, Puri IndahTel. : (021) 5822711 / 48 / 50Fax : (021) 5822748JAKARTASPBU PertaminaJl. HR Rasuna Sahid Kav X2/2, KuninganTel. : (021) 52922179Fax. : (021) 52922188

Contact Addresses

46

Contact Addresses

47

KUALA LUMPURGround Floor, Menara Park Blok D,Megan Avenue II No. 12Jl. Yap Kwan Seng, MalaysiaTel. : (60-3) 21622811Fax. : (60-3) 21623435MAKKAH AL MUKKARAMAHAl Haram Pallace Hotel Showroom No, 1Umm Al Qura Street, Saudi ArabiaTel. : (96-62) 5444740Fax. : (96-62) 5446628MELBOURNELevel 1, 30 Collins StreetMelbourne, VIC 3000Tel. : (61-03) 8663-0222 / 0297Fax. : (61-03) 9650-1731NAGOYAHirokoji Building, 7th Floor, 2-3-1Sakae Naka-ku, Nagoya-shi, Aichi, JapanTel. : (81-52) 2224771Fax. : (81-52) 2224429OSAKAOCAT Building 3, Level 4-1Minato-machi 1-Chome Naniwa-ku, Osaka City 556-0017, JapanTel. : (81-6) 6635-3222Tel. : (81-6) 6635-3198PERTHGround Floor16 St Georges TerracePerth WA 6000, Western AustraliaTel. : 1 300 365331Fax. : (61-8) ) 9321- 8796RIYADHAl Fawzan Building, Olaya Main Road, Near to Ministry of Interior, Saudi ArabiaTel. : (99-61) 2160855 / 56Fax. : (96-61) 2168335SEOUL#1003, Leema Building, 146-1,Susong-dong, Jongno-gu,Seoul 100 - 755, , South KoreaTel. : (82-2) 7732092/5Fax. : (82-2) 7756191SHANGHAIUnit G-HA, 17th FloorHuamin Empire Plaza No. 726 Yan'an Road (West), China Tel. : (86-21) 5239 1000 Ext. 188 / 189Fax. : (86-21) 5239 8126SINGAPORE101 Thomson Road # 12-03United Square, Singapore 307591Tel. : (65) 62502888Fax. : (65) 62536196SYDNEYLevel 6, 55 Hunter StreetSydney, NSW 2000, AustraliaTel. : 1 300 365331 /

(61-2) 9334 9944Fax. : (61-2) 9223- 2216TAIPEI5F-2, No. 90,Jian Guo North Road Section 1Tel. : (88-62) 2507 3037Fax. : (88-62) 2507 2349TOKYONew Tokyo Building 1st Floor3-1 Marumouchi 3-chome, Chiyoda-Ku, Tokyo 100-00050, JapanTel. : (81-3) 3240-6161 Fax. : (81-3) 3240-6180

JAKARTABandara Halim Perdanakusuma Lantai 1Tel. : (021) 80885207 Fax. : (021) 80885217JAKARTASenayan City Lantai 2Jl. Asia Afrika, Lot. 19Tel. : (021) 29241000 Fax. : (021) 72790755JAKARTAPondok Indah Mall IJl.Metro Duta Niaga Blok VLt. Dasar 60BTel : (021) 7506880Fax : (021) 7506784JAMBIAbadi Suite Hotel & TowerGround Floor Jl. HMO Bafadhal No. 111Tel. : (0741) 7550888 / 0868 / 3737Fax. : (0741) 7550877JAYAPURAKompleks Ruko Pasifik Permai Blok G11 - 12Tel. : (0967) 522222Fax. : (0967) 522225KENDARIAhmad Yani SquareJl. Ahmad Yani, Kendari - 9311Tel. : (0401) 3129777Fax. : (0401) 3126778KUDUSHotel Gripta Lt. 2Jl. AKBP. R. Agil Kusumadya No. 100, KudusTel. : (0291) 443737/47Fax. : (0291) 442848KUPANGJl. Palapa No. 07, Kupang, NTTTel. : (0380) 827333Fax. : (0380) 834123LAMPUNGGraha Gading Jl. Dr. Susilo No. 21 ATeluk Betung, Bandar LampungTel. : (0721) 260264 / 242737Fax. : (0721) 262846MAKASSARJl. Slamet Riyadi No. 6Tel. : (0411) 3654747 / 322804 Fax. : (0411) 315719MALANGHotel Kartika GrahaJl. Jaksa Agung Soeprapto No. 17, MalangTel. : (0341) 369494 / 351177Fax. : (0341) 369656MANADOJl. Sam Ratulangi No. 212, ManadoTel. : (0431) 877737 / 47 / 57Fax. : (0431) 877777MATARAMJl. Majapahit No. 1, MataramTel. : (0370) 649100 / 9999Fax. : (0370) 637951MEDANInna Dharma Deli HotelJl. Balai Kota No. 2Tel. : (061) 4516400Fax. : (061) 4537844 MEDANCambridge City Square, Lantai DasarJl. S. Parman No 217, Medan Tel. : (061) 4529045Fax. : (061) 4529055\

PALANGKARAYA Palangkaraya Mall Jl. Tjilik Riwut Km. 1, PalangkarayaTel. : (0536) 3241349 / 50Fax. : (0536) 3241348 PADANGJl. Jendral Sudirman No. 2, PadangTel. : (0751) 30737 Ext. 11 / 13Fax. : (0751) 30174PALEMBANGJl. Kapt. A. Rivai No. 35, PalembangTel. : (0711) 315333 Fax. : (0711) 310842 / 352224PALUJl. Moh. Hatta No. 6Tel. : (0451) 428135PANGKAL PINANGEL JOHN Plaza Lt. DasarJl. Soekarno Hatta 208, BangkaTel. : (0717) 438737 / 4509 / 1084Fax. : (0717) 437264PEKALONGANSri Ratu Mega Centre, 1st Floor Jl. Urip Sumoharjo No. 20Tel. : (0285) 420777Fax. : (0285) 436737PEKANBARUJl. Jend. Sudirman No. 343Tel. : (0761) 29115 / 116Fax. : (0761) 45062PONTIANAKJl. Rahadi Usman No. 8A,Pontianak 78111Tel. : (0561) 741441 / 734986Fax. : (0561) 749895SAMARINDAKomplek Mall Lembuswana Blok L-10Jl. S. Parman, Samarinda - KaltimTel. : (0541) 747200Fax. : (0541) 747500SEMARANGHotel Horison, Lt. 8Jl. KH. Ahmad Dahlan No. 2, SemarangTel. : (024) 8454737 / 8417215 /

8417220Fax. : (024) 8449331SERANGLe Dian HotelJl. Jendral Sudirman No. 88Tel. : (0254) 210777Fax. : (0254) 210778SOLOHotel Riyadi PalaceJl. Brigjen Slamet Riyadi 335, Solo 57142Tel. : (0271) 737500 / 7650473Fax. : (0271) 731807SURABAYAJl. Tunjungan No. 29Tel. : (031) 5345886Fax. : (031) 5340460SURABAYAGraha Bumi Modern Lantai 1Jl. Basuki Rahmat No. 106 - 128, SurabayaTel. : (031) 5468505 / 5344999Fax. : (031) 5321525SURABAYACity of Tomorrow GE 3Jl. Achmad Yani 288, Bundaran WaruTel. : (031) 58251400Fax. : (031) 58251414

TERNATEBela International Hotel Lt. 3Jl. Raya Jati No. 500Tel. : (0921) 3128030Fax. : (0921) 3128616TIMIKAJl. Budi Utomo No. 8 A, TimikaTel. : (0901) 324100Fax. : (0901) 324090YOGYAKARTAHotel INNA GarudaJl. Malioboro No. 60, YogyakartaTel. : (0274) 558470Fax. : (0274) 558489

SALES OFFICESINTERNASIONAL

AMSTERDAMSchiphol Boulevard 1771118 BG Schiphol Airport, NetherlandTel. : (31-20) 550 2600Fax. : (31-20) 550 2666BANGKOK1168/77 Lumpini Tower 27th Floor Rama IV Rd, Thungmahamek, Sathorn,Bangkok 10120Tel. : (66-2) 2856470Fax. : (66-2) 2856474BEIJINGRM 1902 19th Floor, Kuntai International Mansion Y/12, Chaowai Avenue Chaoyang District, Beijing 100020, ChinaTel. : (86-10) 58797699Fax. : (86-10) 58790784DAMMAMKing Abdul Aziz Road, 19th Cross Street, Al Khobar, Saudi ArabiaTel. : (96-63) 8644527/ 5638 / 8847Fax. : (96-63) 8645710DARWIN9-11 Cavenagh StreetDarwin, NT 0800, AustraliaTel. : 1 300 365 330Fax. : (61-8) 8981-5408DUBAISharaf Travel Near Burjuman Centre, Khalid bin Waleed Street, United Arab EmiratesTel. : 1 300 365 330Fax. : (61-8) 8981 5408GHUANGZHOURm 1101-1102Asia International Hotel, No. 326 Section 1, Huanshi East RoadGuangzhou 510060, ChinaTel. : (86-20) 61206777 / 6555Fax. : (86-20) 61206222 / 6333HONGKONGUnit 01, 10th Floor, 68 Yee Wo St, Causeway Bay, HongkongTel. : (8-5-2) 28400000Fax : (85-2) 2845 5021JEDDAHAl Nakheel Center Madinah Road (Near NCB Bank), Saudi ArabiaTel. : (96-62) 6656875Fax. : (96-62) 843382