Optimizing IT &

Service Management

Premier IBM Partner

US Canada EMEA

“Optimize IT Delivery. Accelerate Innovation”

Developers

IT Operations

Lines of Business

CxO

Fuel innovation with great

applications/services.

Proactively manage

consumer satisfaction.

Deliver new applications faster,

with more confidence.

Continuously update to delight.

Lower IT delivery costs.

Support new business

opportunities.

Provide infrastructure and support for these business

applications, on-time and at low cost.

SocialMobile

Embedded Intelligence

Cloud

Big Data

Alfred the IT Operations Manager

Consumer expectations are driving

disruption

© gen-E 2015

Automation

Service Desk |

Process | Workload

What processes can I

automate to speed service

delivery while minimizing

resource costs ?

Operations

How can I support

dynamic business needs

efficiently, while

minimizing risk?

Applications &

Infrastructure

Performance

How can I delight my users

with reliable, performing

and fresh applications?

Analytics

I’m collecting an incredible amount of data.

Can I turn this data into actionable insight to

streamline my processes and become more agile?

IT & Network Ops Seek Opportunities to Lower

Costs and Accelerate Innovation

© gen-E 2015

On Premise Cloud

Hybrid

Applications | Systems | Middleware | Wireless | Network | Buildings | Security | Storage | Assets

AnalyticsProactive outage avoidance and faster problem resolution

Operations

Provide end-to-end insight for smarter business

decisions

Performance Applications | Infrastructure

Ensure right availability of your critical business

solutionsMore agility, with lower

cost and risk

AutomationService Desk |

Process | Workload

Stakeholder

Dashboards• IT Operations• Development

• Line of Business

Endpoint

Management

Key Adjacencies

Storage

Management

• Increase delivery velocity and quality of new business services

• Resolve problems faster for increased quality of service and reduced costs

• Predict & prevent issues before they impact end users

• Drive efficiencies in business processes and asset utilization

gen-E Leverages IBM Systems Middleware to

Optimize IT and Service Management

© gen-E 2015

Improve Agility and Maximize Efficiency

75% saving on cost of

ownership and reduced

risk

60% faster in creation

of custom high impact

dashboards

Operations

• Predict & prevent issues before

they impact end users

• Identify, isolate and resolve

problems faster

• Identify opportunities to

streamline operations and

reduce costs

Up to 30% Reduction in

overall event load and

10% faster mean-time-to-

repair

10% reduction in number

of events presented to

operators

Up to 75% saving on time

spent performing

historical event analysis

© gen-E 2015

Application &

Infrastructure

Performance

• Increase velocity of service

delivery

• Ensure availability and

performance of mission critical

applications

• Protect and grow revenue and

reputation, retain and grow

customer base

• See bottlenecks in mission

critical applications – no more

blind spots!

98% improvement in

service level agreements

Reduced their TCO by $6M

over 3 years, and reduced

their time to market

Reduce their operations

staff by 50% over the next

1 to 2 years, while

improving MTTR

60 – 90 % improvement in

the availability of critical

applications

Number of outages

reduced by 30-40%

Reduce the length of any

outage by 50% or more

Increase Delivery Velocity and Quality of New

Business Services

© gen-E 2015

Automation

• Simplify business processes

• Improved business service

availability

• Self service access for all

users

• Accelerate new service delivery

• Maximize asset efficiency

Reduce IT change related

outages by 70%

Improve first call

resolution rate by 25%

40% improvement in

mean-time-to-resolution

rates

80% reduction in client

ticket volumes

Reduce execution time of

IT and business tasks by

30%

35% savings in operation

costs and improved staff

productivity to support

additional workloads

Speed cloud service

deployment by 50%

Reduce system recovery

times by 75%

Deploying customer

environments 90% faster

Unified Asset and Work Management, IT

Process Automation

© gen-E 2015

$600,000 estimated

savings from analytics-

enabled outage

avoidance*

Diagnosed problems

60% faster to quickly

resolve application and

infrastructure issues

10 major predictive

incident alerts issued

in advance of customer

detection*

Analytics

• Increase application availability

by avoiding outages and

reducing service degradations

• Improve understanding of what

is happening by detecting

deviations from normal and

expected behavior

• Reduce time required to

perform root cause analysis

• Lower Operating Expenses –

No dependency on human

expertise to create/manage

thresholds, service models,

scripts or rules

Detect 100% of the major

incidents that occurred,

including silent failures

Helped eliminate manual

thresholds, which will

result in a saving of

$300K annually

*during 4-week trial at an internet bank

Proactive Outage Avoidance and Faster

Problem Resolution

© gen-E 2015

Infrastructure

& Support Systems

Back Office

Applications

Operations

Management

Infrastructure

Performance

Management

Application

Performance

Management

Help Desk

Workload AutomationSystem Automation Cloud Management

Front tier business

applications for web, mobile and social

End Point

Management

Monitor for

great user experience

Automate to

lower costs and drive innovation

Optimized highly

available infrastructure

Find End User

Experience problems

Manage problems

centrally

Find Infrastructure

problems

Automate workload

execution

Deploy applications

fast, integrate them

with management tools

Manage escalations

Automate

software rollout

gen-E Helps Put it All Together

Leverage Analytics throughout to drive efficiency

© gen-E 2015

For companies with complex networks, gen-E delivers optimal

network service assurance, consistent service delivery and

OSS efficiency so that clients can scale their infrastructure

without scaling their headcount.

gen-E utilizes industry standards and best practices from over

150 implementations of event and network management

systems.

Global Company, established in 1999 [privately held]

Headquartered in Southern California

30+ Blue Chip Customers

Who is gen-E?

© gen-E 2015

Healthchecks & OSS Assessments

• Technical review of tool configuration

• Technical layer mapped to business strategy

• Strategic Partner

Reference Architectures

• Blueprints of existing configuration and future state

Professional Services

• Finds and repairs inefficiencies in Network

Operations

Managed Service

• Support

• Premier Support

gen-E Value

© gen-E 2015

• Largest Number of AAA Tivoli Deployment Accreditations Worldwide

Awards

• Finalist for ISM Summit Cup and Integrated Service Management Excellence

Award

• gen-E Named in OSS/BSS Rat Pack, Stratecast's 10 To Watch in 2011

• IBM Beacon Award Winner, Best Industry Solution Telecommunications.

• Frost & Sullivan Global IT Service and Solution Management Customer Value

Enhancement of the Year Award

• TM Forum Finalist for Solution Excellence

• IBM Business Partner Innovation Award Finalist

• IBM Service Management Award Winner

• CRN Fast 100 Growth

Why Trust gen-E?

© gen-E 2015

The most demanding infrastructures rely ongen-E for Optimizing IT & Service Management

© gen-E 2015

Thank you for taking the time to learn more about

gen-E, our team, and solutions.

Questions?To learn more about how gen-E can help you

transform your business, please contact us at

info@gen-e.com. For more information about gen-E,

visit www.gen-e.com.