generations in the workforcev5.pptx
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Generations in the Workplace
State Personnel Department
Agenda
Objectives Your Generation Veterans Baby Boomers Generation X Generation Y Exercise: Generations BINGO! the Generation Gap Video: Generations Next Discussion/Overview Feedback & Evaluations
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Learner Objectives Identify the four Generations in
the Workplace.
Discuss generational differences in the workplace.
Review techniques in intergenerational communication.
Discuss skills for managing diverse working styles across Generations.
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Defining your Generation
What is the most significant historical event of your life time?
Which leader or famous person defines your generation? 4
Veterans 1922-1945
Events & Experiences
Great Depression
New Deal
World War II
Korean War5
Veterans 1922-1945
Values & Traitshard work
dedication & sacrifice
honor
discipline
conformity
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Veterans 1922-1945 Communication Tips
use inclusive language (ex: we, us)
focus on words vs.body language
ideal method is face to face or written communication
use formal language
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Veterans 1922-1945
Receiving Feedback no news is good news
Messages that Motivate ‘your experience is respected'
Corporate Tenure
Veterans want to know that their years of service have
been appreciated
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Baby Boomers 1946-1964
Events & Experiences
Civil Rights
The Cold War
The Space Race
assassinations of JFK & MLK
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Baby Boomers 1946-1964
Values & Traitsoptimism
team orientationinvolvement
personal gratificationpersonal growth
career driven
challenge & choice10
Baby Boomers 1946-1964
Communication Tipsutilize body language to communicatespeak in an open, direct style
answer questions thoroughly
expect to be pressed for detailsavoid controlling or manipulative language
present the options; show flexibility
use face to face communicationOr electronic methods
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Baby Boomers 1946-1964
69% of Baby Boomers anticipate to work through their golden years.
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Baby Boomers 1946-1964
Receiving Feedback
feedback annuallylots of documentation
Messages that Motivate
‘you are valued. you are needed'
Corporate Tenure
wants to be rewarded for longevity & big on equity
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Generation X 1965-1980
Events & Experiences
Challenger disaster
Operation Desert Storm
energy crisis
.com boom
Y2K
President Clinton
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Generation X 1965-1980
Values & Traitsdiversity
pragmatism
techno literacy
fun & informal
self-reliance
fiercely independent
multi-task masters
work/life balance15
Generation X 1965-1980 Communication Tipslearn their language &
speak ituse e-mail as primary
method of communicatingtalk in short sound bytes
present the facts, use straight talk
ask them for their feedback
share information immediately & oftenfocus on an informal communication style
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Receiving Feedback
sorry to interrupt, but how am I doing?
Messages that Motivate
‘do it your way forget the rules’
Corporate Tenure
rewards for longevity don't work; corporate hoppers
Generation X 1965-1980
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Generation Y 1981 - 2000
Events & Experiences
school shootings
Oklahoma City bombing
the birth of the Internet
fall of the Berlin wall
technology = necessity
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Generation Y 1981 - 2000
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Generation Y 1981 - 2000
Values & Traits
realism
feel civic duty
confident
achievement oriented
extreme fun
respect for diversity
communal 20
Generation Y 1981 - 2000
Communication Tipsuse language to paint the 'picture'
action verbs to challenge themavoid talking 'down to'
show respect to be respecteduse e-mail & voicemail as primary
methodsconstantly seek their feedback
use humorencourage them to explore new
options in problem solving
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Generation Y 1981 - 2000
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Generation Y 1981 - 2000
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Generation Y 1981 - 2000
Receiving Feedback feedback-on-demand
Messages that Motivate
‘you are working with other bright, creative people'
Corporate Tenure
very loyal towards peoplelittle importance on longevity
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Generations BINGO!
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The Generations Gap
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The Generations Gap
Veterans & Baby Boomers have a tendency not to question or challenge authority.
Generation X & Generation Y have been taught to speak up.
Generation X & Y’s love for electronic communication leaves active listening skills lacking.
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The Generations Gap
Generation Y seen as ‘Trophy Kids’ wanting too many rewards & instant gratification
Generation X & Y’s casual dress may be mistaken for unprofessional or sloppy
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Video: Generation Next
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The Workforce by age range
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Where did the talent go? 78 million Boomers are
nearing retirement.
Generation X is only 48 million people in the workforce.
Generation Y must fill the gap.
Can we train Generation Y before all the Baby Boomers retire?
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Generation Y Strengths collective action optimism tenacity heroic spirit multitasking capabilities technological savvy
Generation Y’s Challenges need for supervision &
structure inexperience, particularly
with handling difficult people issues
weak on situational ethics
When you pick up one end of the stick…
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The Y Challenge Successfully transfer
knowledge & Institutional wisdom.
Create incentives to keep Generation Y turnover minimal
Treat Generation Y with respect & feedback
Appreciate technology innovations Y will bring. 33
What will the future hold?
Effectively managing 4 Generations in the workplace requires effective communication & appreciation of generational differences.
Baby Boomers & Generation X must train & develop Generation Y to cover the future ‘gap’ in labor.
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Questions?
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Further Reading…
Generations: The History of America's Future, 1584 to 2069By William Strauss, Neil HoweContributor Neil HoweEdition: reprint, illustratedPublished by HarperCollins, 1991ISBN 0688119123, 9780688119126
The Trophy Kids Grow Up: How the Millennial Generation Is Shaking Up the WorkplaceBy Ron AlsopPublished by John Wiley & Sons, Incorporated, 2008ISBN 0470229543, 9780470229545272 pages
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Evaluation of Training
Generations in the Workplace
Facilitated by John F. Schaefer Indiana State Personnel Department Training Division
[email protected] (317) 233-4722
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