get the most out of ibm connections with xcc – web content & custom apps extension (session...

IT Managers

SI-1544Get the most out of IBM Connections with XCC – Web Content & Custom Apps Extension

Arey Zargham & John Merlino, Tufts Health PlanFelix Binsack, TIMETOACT GROUPT. Scott Rogers, IBM Enterprise Social SolutionsJuan Esteban Jaramillo, CIO, Grupo Familia S.A.

22

I. Arey Zargham & John Merlino, Tufts Health PlanCase Study – How XCC compliments IBM Connections @ Tufts Health Plan

II. Felix Binsack, TIMETOACT GROUPIntranet ChallengesGet the most out of IBM Connections with XCC Intranet & Extranet Showcase Demo

III. T. Scott Rogers, IBM Enterprise Social SolutionsIBM Collaboration Services for XCC

IV. Juan Esteban Jaramillo, CIO, Grupo Familia S.A.IBM Connections Cloud and XCC

Agenda

2

3

Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager XCC [email protected]

SI-1544Get the most out of IBM Connections with XCC – Web Content & Custom Apps Extension

4

Introduction InternalCommunication & Collaboration

5

Intranet Challenges & Pitfalls

14

Get the Most out of IBM Connections

34

Case Study – Tufts Health Plan Intranet

42

24 Ways to Enhance IBM Connections with XCC

Integrate Communications

70

Engage Employees

83

Integrate Applications

90

Simplify IT

100

Summary Value Proposition

106

Customer Statements

109

IBM Software Services

115

Case Study – Familia Group

117

Getting Started

120

Sample Layouts

127

Technical Information

133

About TIMETOACT

145

Agenda

5

Internal Communications and Collaboration

Introduction

66

Hundreds of Projects working with Internal Communications and Marketing DepartmentsEnhancing Internal Communications with Collaboration and Custom Applications

We Have Lots of Intra- & Extranet Experience

6

77

They “own” the Intranet for the last 15 years

Have lots of valuable content

Content must be approved

Content is of high quality & reliability

Bring lots of potential to an integrated Intranet

Can benefit hugely from collaboration

We have worked with Internal Communications…

7

88

We have worked with Knowledge Managers

Work on multiple projects

Have and utilize large networks

Develop ideas and exchange opinions

Share public if they can

Work out loud

Embrace Enterprise Collaboration

8

9

Intranet Expectations differ…

„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“

„I do not care about the constant self praise. I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“

Internal Communications

KnowledgeWorker

10

Pretty and colorful

Functionaland

integrated

Internal Communications Enterprise Collaboration

11

Comms Pro Community Manager

12

Internal Communications Knowledge WorkersTop-Down Communication Peer-To-Peer Collaboration

Stagnating Rapidly GrowingTop Down / 1:n Communication Bottom Up / n:n Communication

Approved Content / Binding Directives Unofficial Content Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions

Important Information stays on Top Popular Information stays on TopDedicated Authors with Intense Training User Generated Content (without Training)

Pixel Perfect Layout Form Follows FunctionSet as default Homepage by Policy Set as default Homepage by Employee

"Management’s Intranet” ”Employee’s Intranet”

The Antipodes of any Intranet!

EnterpriseSocial Software

Web Content

Mgn.

13

Enterprise Social Software

Internal Communi-

cations

A Company’s Intranet is Like a Brain – Integration Matters

14

Challenges& Pitfalls

Common and Typical Intranet

15

Using an Internet CMS for the Intranet


1616


Web Content Management Systems are made for the Internet. That’s where the money is. Typical focus:

Pixel Perfect Layout, Asset Management, Approval Workflows…Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)

These features are mostly irrelevant in the Intranet and just increase cost and complexity.

16

The Sad Story of the IntranetA modern tragedy experienced by companies around the world

1717


Web Content Management Systems are too complicated for occasional users from LOB

Poor LOB AdoptionOutdated Content

Web CMS market size for Intranet shrinks, grows rapidly for the Internet. In 3-5 Web CMS Intranet will be a separate market or vanish.

17

The Sad Story of the IntranetA modern tragedy experienced by companies around the world

18

Focus on Communication


1919

Inefficient collaboration with mail and file servers All knowledge locked up in mail- and file-serversNo expert identificationNo employee participationNo informal learningNot appealing to young employees accustomed to social media

Focus on Communication

Internal Communi-

cations

19

20

Focus on Collaboration


2121

Difficult to communicate the organization’s priorities, strategy, values.Difficulty to distinguish opinions and ideas from binding / formal information and directives.Difficulty to identify important information.No structure, everything sorted by last update / popularity.


Peer-To-Peer Collaboration

21

2222

Knowledge Workers are only a small minority in most companiesIntroverted People are not comfortable exposing themselves Without a broad lobby Social Intranet projects are often delayedSocial Intranet can not be sustained by Knowledge Workers alone


22

23

Side-By-Side Communication

and Collaboration


24

How should managers communicate, as themselves (“Mike the Manager”) or through Internal Communications

(“the Manager Mike”)?Where should employees look for content? On the Web CMS based Intranet or in IBM Connections?

Side-By-Side Communication and Collaboration

Might Cause Schizophrenia

2525

Content FragmentationSome managers choose to communicate as themselves using the collaboration platform (“Mike the Manager”)Some managers choose to communicate thru internal communications using the Web CMS (”The Manager Mike”)


Attention FragmentationSome users refrain from the internal communications / web CMS based Intranet (“I do not need propaganda”)Some users refrain from the collaborative platform (“If it is important it will be published by Internal Communications”)

25

2626

User ChallengesEmployees have to search the Web CMS based Intranet and the Collaborative / Enterprise Social Software platform Employees need to distinguish between

Official / Unofficial ContentContent from Business Unit run by “Mike the Manager” and Content from Business Unit run by “The Manager Mike”


Content Overlap, Redundancy and Inconsistency

Ideas are developed in collaborative platform, need to be republished on communication platformSome content is inevitably going to be stored in different versions in both platforms

26

2727

Government ChallengesInternal Communications defines “their” Web CMS based as the mandatory default homepageContent Policy: All binding and relevant content from ESS in Web CMS


27

28

With more than one platform there CAN NOT be a Single Point of Truth


SPOTSingle Point of Truth

29

Enhancing Communication

with Collaboration


3030

For enhanced Web CMS: Insufficient capabilities

Activity Stream / Social capabilities / Enterprise collaboration missing.

For integrated platforms: Inconsistent UI

Users must leave communication homepage for collaboration.Content fragmentation, overlap, redundancy and inconsistency, governance problems.

Enhancing Communication with Collaboration

Insufficient collaborationCollaboration integrated into communication will never reach critical mass to become self sustaining.Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.

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Intranet Strategies

We Evaluated

32

IntegrateCommunication

into Collaboration

Enhance Communication

with Collaboration


Share

Focus on Internal Communications

Know

We Evaluated Intranet Strategies

Side-By-Side Communication

and Collaboration

Share

Know

3333

No content overlap, redundancy, inconsistency Social software is more popular with employeesUser generated content grows much faster then centrally managed content

Integrate Communication into Collaboration


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Get The Most out of

IBM Connections

We Have a Mission

35

How ?

Get The Most Out of IBM Connections

36

Know Share Do

Custom Applications

ApplicationIntegration

Social Collaboration

Enterprise Social Network


Web Content Management

Integrated Intranet / Digital Workplace

Information Technology

37

I. Integrate Communications II. Engage EmployeesIII. Integrate ApplicationsIV. Simplify IT


38

24 Ways to Enhance IBM Connections

with XCC – Web Content& Custom Apps Extension

Absolutely Not Over Promising, See Our

39


Employee Magazine

TopManagers

Chairman’sOffice


Engage Employees

BusinessUnits

Branding& Design

Personalization& Targeting

Employee Relations

Single Point of Truth


Usage &Adoption

Community Managers

New UserOnboarding

CurateContent

Enhance Collaboration

ApplicationIntegration

Customers & Partners

Forms, Lists and Workflows

ToolsMenu

CustomApps

Integrate Applications

IT ManagersIntranet as a Service

Anonymous Users

Mobile Users

CFOs

Simplify IT

40


I. Integrate Communications1. Internal Communications2. Engage Employees3. Branding & Design4. Business Unit Communication5. Management Communication6. Chairmen’s Office Communication7. Employee Magazine8. Employee Relations9. Personalization & Targeting10. Create a Single Point of Truth

II. Enhance Collaboration11. Usage & Adoption12. Curate Content13. Community Managers

14. Onboarding WizardIII. Integrate Applications

15. Custom Applications16. Build Custom Widgets17. Tools Menu18. Forms, Lists and Workflows19. Extranet for Customers & Partners

IV. Simplify IT20. Mobile Device Users21. Anonymous Users22. Intranet as a Service23. Reduce Complexity and Costs24. Accelerate Development

& Deployment

41

Social Intranet Show Case

SI-1544 - Get the most out of IBM Connections with XCC – Web Content & Custom Apps ExtensionArey Zargham/John Merlino

Introduction

Arey Zargham/John Merlino, Senior Technical LeadsTufts Health Plan

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• Grass roots effort• Early success• Good selling points• News is spreading• Some setbacks• Familiar ways

IBM Connections, XCC and Tufts Health Plan

• Shifting gears• Customizations• XCC• Adoption going back up• Personalization• Getting the most out of IBM Connections

IBM Connections, XCC and Tufts Health Plan

• Build a culture of sharing and collaboration• Be informed of news & events• Work Efficiently• Network with others• Voice your opinions• Access curated content

Tufts Health Plan Intranet Page

Simple steps to create a page using XCC

• Department leads share vision and set direction Increase productivity Access to latest content Relevant information displayed on one page to different audience

• Move conversations out of email into team communities

Aggregated Content – my Department page

• Use of Wikis to share best practices• Capture undocumented knowledge

Comments / Forums

• Central location to store guidelines and regulations

Support Community

• Promote self-support communities• Reference materials tips and tricks, how to's, sample code,

etc.• Define expectations based on personalized rules and

guidelines

Successful Onboarding Initiative

Thank you

70


Use Cases 1 - 10

Internal Communications can usea special community to create andmanage heir content and publish it on XCC based Intranet home and landing pages. XCC pages can be set up and customized easily, using a set of grid templates and choosing from almost 60 widgets.

Internal Communications can set up and maintain a navigation between the XCC pages, providing employees with an intuitive user experience for surfing the organization.

Design a Personalized Intranet, Create and Publish Content


1

With XCC, Internal Communications can turn the typical one way communication into a real dialog with the employees. Here are some examples:

Enable employees to like and comment on all available information.Bring specific forum discussions and / or ideas to the employees’ attention with prominently placed widgets on the Intranet homepage.

Listen to and Respond to Employees

EngageEmployees

2

Observe and analyze the employee base sentiment through comments and questionnaires.Engage employees with a picture competition, for example ask employees to upload their pictures with the new company logo and let all employees vote on the best pictures.

With XCC Communication and Collaboration are either on the same page or available with just one click.

Listen to and Respond to Employees

EngageEmployees

2 See video: http://youtu.be/Fg-eh1zHg6Q

http://youtu.be/Fg-eh1zHg6Q



XCC is built with the latest Internet technology such as Bootstrap, Fontawesome, IndexDB, JQueryUI and RequireJS.

With standard CSS knowledge it is possible to adopt the design of the XCC pages to match corporate identity and design guidelines.

Business divisions can have their individual CI.

Branding, Corporate Identity & User Interface

Branding&

Design

3 See presentation: http://slideshare.net/timetoact/xcc-layoutoptions

http://slideshare.net/timetoact/xcc-layoutoptions






XCC makes it much easier for divisions, branches, departments and locations to create and maintain their own landing page on the Intranet than any traditional Web Content Management System.

Almost all Web Content Management Systems are built and optimized for the Internet and are far too complicated for occasional Intranet users. IBM Connections is much simpler to use. Any employee can create a blog post or edit a wiki page without any special training.

Create and Maintain Landing Pages

Business UnitCommunication

4

Intranet Homepage(personalized

& targeted)SU1

BU1 BU2

SU2

SU1 SU 2 SU 3 SU 4

BU1 BU 2 BU 3 BU 4

Portal or Web CMS

basedIntranet

Homepage

With traditional web CMS, Internal Communications is mostly unable to effectively delegate the maintenance of the long tail of the departmental web pages.

With XCC on the other hand, Internal Communications are able to set up a departmental page, include it in a divisional or in the global navigation and assign maintenance very effectively to managers or assistants of that respective business unit.

Create and Maintain Landing Pages

Business UnitCommunication

4

With XCC, top managers have a choice: Either they allow Internal Communications to rephrase and publish content on their behalf or they create and publish content directly and just ask Internal Communication to direct attention to their post with a prominent placing on the Intranet home page.

This way, top managers can engage in a more personal way with the employees and still get the attention they deserve.

Communicate Authentically and Effective

Management Communication

5

With XCC, it is easy to set up a special page allowing a company’s chairman to interact with the employee base:

Introduce the chairman with his bio and an interview. Publish the chairman’s latest ideas, priorities and thoughts prominently. Allow employees to discuss issues, provide ideas and have the chairman’s office help the chairman with the workload.

Engage with Employee Base

Chairman‘sOffice

6

With XCC, Internal Communications can create an online representation of a printed employee magazine – either as the printed magazine appearing periodically or in continued delivery form.

The online representation of course adds value to the printed magazine, as it provides a feedback channel for employees.

Online Edition of a Print Magazine

EmployeeMagazine

7

With XCC, Employee Relations managers are able to document and maintain guidelines and rules and make them easily accessible to employees as part of the Intranet.

Guidelines specific to a business unit or location can be published on the respective landing page only. Via the employees’ comments the guidelines and rules can be constantly improved and honed.

Document Guidelines and Rules

EmployeeRelations

8

XCC admins are able to target users with content specific to their interests, according to their inherited LDAP attributes like

Business Unit, Country, Location or Management Level

Users can personalize their experience by setting their individual preferences. Personalization and Targeting both work on an XCC page and on a widget level.

Personalization & Targeting

Personalization& Targeting

9 See presentation: http://slideshare.net/timetoact/xcc-personalization

http://slideshare.net/timetoact/xcc-personalization






Using separate platforms for Internal Communications and Collaboration confronts authors and users with difficult choices:

Where are they supposed to publish and where should they search for content? Some managers will choose to communicate through the Web CMS based Intranet website, while others will choose to communicate through the collaboration platform.

Content overlap, redundancy, inconsistency and governance problems are the inevitable consequence of multiple platforms on the Intranet.

With more than one platform, it is practically impossible to create a Single Point of Truth.

Information Architecture

Create a SinglePoint of Truth

10


Enhance Collaboration

Use Cases 11 - 14

XCC provides many ways to consume, contribute to and maintain the Intranet. The structure is most important for new employees, occasional users and silver surfers.

The threshold to contribution with liking and commenting is very low. Liking, comments and content creation all appear in the activity stream and thus secure a high awareness.

The content creation and maintenance is much easier than with traditional Web Content Management Systems. Delegation to line of business is very effective.

When each business unit has one person in charge of maintaining its landing page as part of the Intranet, then each business unit automatically has one IBM Connections power user.

Increase Intranet Usage & Adoption

Usage &Adoption

11

With XCC Intranet usage typically increases by 100 percent and more.

Increase Intranet Usage & Adoption

Usage &Adoption

11Consumer Contributor Moderator Internal

CommunicationsKnowledge

Worker

Not only can Internal Communications create and publish content with XCC (as with any other Web Content Management System), they can also curate content.

In other words: Internal Communications can select an employee's blog post and publish it prominently on the Intranet home page or on the landing page of a business unit or location, and thus recognize and reward the employee’s contribution.

Curate Content

Curate Content

12 See video: http://youtu.be/RbqZ6Ukq93c

http://youtu.be/RbqZ6Ukq93c



XCC enables community managers to easily create, customize and maintain landing pages for their community.

They can choose a predefined layout from a variety of templates and arrange the most important content according to their preferences. They can also include content from sub communities or other relevant communities at will.

Design and Maintain Community Landing Pages

CommunityManagers

13

Files and links in widgets can be individually selected and sorted. Introductory information and important posts can be published in a fixed position.

Introduce the community team by their role, using the People Selector widget. Display all events from the main and the sub communities with the Event Calendar widget. Interactive elements help driving user engagement. Community landing pages can either stick to the community navigation or cover the whole width and replace the original community navigation.

Design and Maintain Community Landing Pages

CommunityManagers

13 See video: http://youtu.be/fPksMAuJ2SE

http://youtu.be/fPksMAuJ2SE



XCC makes it easy to create an onboarding wizard that acquaints new IBM Connections users with a step by step guided tour.

Let the employees know why the company invests in a Social Intranet, what is in it for them and how they can use it. The acceptance of the Intranet guidelines and the enrollment progress can be documented.

Onboard New Employees with a Wizard

New UserOnboarding

14 See video: http://youtu.be/Kc7qqVzQG9U

http://youtu.be/Kc7qqVzQG9U



IntegrateApplications

Use Cases 15 - 19

XCC provides the iFrame, the HTML and the Clipping widget.

The iFrame widget supports either retrieval through the user or through the server. The HTML widget has an integrated CSS, HTML, JSON and JavaScript editor, which supports direct code editing without copying the code to and from an external application.

The HTML widget is able to post and process REST calls from other applications and display the results in a custom format. Via the integrated JavaScript Event Handler Framework, widgets can communicate with each other (e.g. a CRM widget “talking” to a ERP widget).

Integrate Legacy Apps

CustomApplications

15

The Clipping widget supports users without developer skills in integrating parts of other websites into their own XCC page. The Clipping widget can either use crop marks or CSS marks to select relevant content.

Integrate Legacy Apps

CustomApplications

15 See video: http://youtu.be/GMvT-fUBg1g

http://youtu.be/GMvT-fUBg1g



Application Developers are able to create their custom widgets and make it very easy for their authors to integrate content or functionalities from other applications.

We have plans to build widgets that allow selection and display content from any Notes database. Application developers can share and exchange their custom widgets with other customers.

Custom Widgets with XCC API

BuildCustomWidgets

16 See presentation: http://slideshare.net/timetoact/xcc-api

http://slideshare.net/timetoact/xcc-api






Keep most frequented and relevant tools readily available in a fly-out page throughout XCC and IBM Connections. The fly-out page can contain any widget.

Examples are:

people searchemergency helptime tracking applicationweather forecastcompany stockLinksIntranet preferences

Tools Menu Always Available

Tools Menu

17

Forms Experience Builder (FEB) Widgets

Forms, Lists& Workflows

18

The IBM Forms Experience Builder (FEB) enables line of business users to create web forms applications for stand-alone use or for customer and employee websites. Non-technical users are able to create sophisticated web applications complete with forms, database, reports, security, notifications and more.

FEB is a rapid application development platform and as such an browser based alternative to Domino applications.

TIMETOACT develops two a FEB widgets as an extension to XCC that allow embedding FEB Forms and display and edit FEB Data.

See FEB video: https://youtu.be/9TbqkRROars

https://youtu.be/9TbqkRROars





18

FEB – Form WidgetEmbed FEB Forms

Select Form (from all Forms the user has access to)Select HeightSelect Privacy

Anonymous (e.g for Complaints / Whistleblower Forms)Authenticated (will pass users profile data to forms)

View & Use FormsView & Submit FormView Resultpage ("Thank You"Page, Forms Responses, New Form)



18

FEB Data WidgetSelect Layout (Grid, List, Table)Map Data Fields to Layout FieldsDefine Actions (Create, Edit, Delete)Format Layout and Fields with Custom CSS



18

The capability to edit & delete data records with the FEB Data Widget is a real breakthrough that allows a complete new set of applications. IBM Connections with XCC and FEB make a beautifully integrated Digital Workplace.

Create a Branded and Simplified Experience

Extranet forCustomers& Partners

19

With XCC, it is possible to create and customize a landing page for external users. The landing page could provide introductory information and reduce or limit complexity to the required functionality.

Of course, the resulting Extranet can be branded in the corporate design.

Create and maintain content once, use it in the Intranet and Extranet.

Simplify IT

Use Cases 20 - 24

The entire Intranet is accessible with the IBM Connections Android and iOS apps.

XCC uses the latest Bootstrap templates and is responsive too.

No project required.

Participate on the Intranet from Mobile Devices

MobileUsers

20 See video: youtu.be/jv4CrO4DQHE

Provide a read only access to selected Intranet content, of course with your company’s distinctive corporate design.

Anonymous access is restrictedto reading only (no comments, no likes etc.)to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access” to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.

And the website is fully responsive too.

Information Access

AnonymousUsers

21

XCC is available for both IBM Connections on premises and as a service for IBM Connections Cloud.

On premises or cloud: initial setup can be achieved in less than an hour.

On-Premises and Cloud

Intranet as a Service

22 See presentation: slideshare.net/timetoact/xcc-cloud

Eliminate Web CMS costs for

SelectionPurchaseImplementationIntegrationTrainingRunning

another platform besides IBM Connections.

Reduce Costs

ChiefFinancialOfficers

23

XCC dramatically reduces Intranet complexity, as it eliminates the need for an extra Web Content Management or Application Integration platform and meets all requirements for platform integration.

User interface integrationActivity stream integration@Mention Integrationfull text search integrationsingle sign on and much more

are given, no projects required.

Update Intranet layout, templates and landing pages in a test bed without having to set up a separate test environment.

Reduce Complexity – Accelerate Development & Deployment

IT Managers

24

106

Summary


107

All Employees Benefit From Use Cases of IBM Connections and XCC

Knowledge Worker

Senior Manager

InternalCommuni-

cations

Community & Department

Manager

Common Staff & Traditional

Manager

Blue Collar Worker

Customers & Partners

Benefits from increased adoption and collaboration. Use Intranet Mobile Experience. Get attention thru curation.

Get attention, ccommunicate directly with high authenticity.

Increase awareness for internal communications. Effectively delegate content creation and maintenance to LOB. Curate Content from LOB. Listen to and engage employees.

Easily maintain landing pages for business, service units and communities.

Benefit from integrated Intranet with collaboration, content and integrated apps.

Retrieve Intranet content without authentication.

Easy interface for applications, content and collaboration.

108

XCC is an extension for IBM Connections On-Premises and Cloud. XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities. XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.With XCC it is easy to find use cases for all employees, not just for knowledge workers.XCC brings structure to IBM Connections.With one employee in each department maintaining the departments landing page with XCC companies have one IBM Connections power user and promoter in each department.XCC dramatically increases IBM Connections utilization and ROI.

Summary

109

CustomerStatements


110

IT Managers

What our Customers Say:

„XCC brings internal communication to a whole new level. It helps increase users‘ awareness about company life and improves the onboarding process for our new employees.“

Marcin Kasa, Axxiome Group

„In an off-time minute (during a break) I installed XCC in our Acceptation Environment. Everything went smooth, no problems during the installation…“

R. Angioni, Saxion, University of Applied Sciences, Netherlands

„We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees.“

Mandfred Meindl, Manager Intranet & Online Marketing, VAUDE Sport GmbH

& Co. KG

111

IT Managers


„With IBM Connections and XCC we can create a more agile Intranet.“

Arey Zargham & John Merlino, Tufts Health Plan

„XCC revolutionizes our Intranet entirely! Now, relevant content can be populated completely intuititve within seconds and is globally accessible. It is a real innovation.“

Eva Martinez, Lapp Holding AG

„This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication content into their social business platform.IBM and TIMETOACT together, a partnership to accelerate social business.“

Jason Roy Gary, CTO, IBM Social

Software Foundation

„Information and collaboration platforms are perfectly integrated into a user-friendly and powerful Intranet.“

Retail Customer, Germany

112

IT Managers


„After only 90 minutes training even our IT laymen were able to create great landing pages for their departments. That‘s absolutely incredible!“

Alexander Ramseger, Berge & Meer Touristik GmbH

„XCC has transformed IBM Connections into a complete Intranet environment. With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an Intranet.“

Sander Zwart, ilionx

„In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business. The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management.“

Jürgen Fischer, Pilz GmbH & Co. KG

113

IT Managers


„With XCC the launch of IBM Connections was much more effective. XCC has increased acceptance of our Intranet and is an indispensable tool for us.“

Carolin Strunk & Stefan Schindlbeck, Ostdeutscher Sparkassenverband

„XCC is a congenial extension of IBM Connections, which increases user acceptance substantially.“

Wolfgang Ponesch, Raiffeisenbank Bregenz

„Employees do not have to go anywhere else. Everything is in one place.“

US Government Customer

„XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required.”Santiago Suarez Mesa,GRUPO FAMILIA

114

IT Managers


„We have never been able to evaluate any product as fast as XCC.“

Georg Probst, Lantal Textiles AG

„There is a huge gap from the traditional Intranet to a modern social Intranet. XCC is the bridge between them: It makes the shift more comfortable for the employees.“

Sven Bradtke & Henning Müller, Sparkasse Rostock

XCC customer case studies:http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers

Do you want to know more? Most of our customers are willing to talk to potential customers. Just ask us and we set you up for private conversation.

http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers

http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers

T. Scott RogersConsultantIBM Enterprise Social SolutionsLittleton, MA, USAPhone: [email protected]

IBM Enterprise Social Solutions

mailto:[email protected]

Implementation IBM will install TIMETOACT XCC into your environment and validate the basic functionality

Information Architecture Workshop IBM will guide you through a workshop to review the XCC capabilities, align them to your communications needs, and build the plan for your pages and content

ConfigurationIBM will configure the elements identified in the workshop and validate the XCC capabilities with your staff

Knowledge Transfer SessionIBM will conduct a final workshop to review the configuration, define your steps, and close out the project

Duration = 1 week

IBM Collaboration Services for TIMETOACT

117

Juan Esteban JaramilloGerente Tecnologia de Informacion (CIO)Grupo Familia S.A.

2.300 users in South AmericaXCC running in Private CloudUI CustomizationPersonalizationCustom Widget with Video IntegrationProject Launch to Intranet Launch in less then 4 Weeks

Case Study – Winning with Connections Cloud and XCC

“XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required” Santiago Suarez Mesa - Grupo Familia

119

Integration of Communication and Collaboration was reason to choose IBM Connections Cloud & XCC Grupo Familia created the custom Layout without help from TIMETOACT

Grupo Familia Intranet based on IBM Connections Cloud & XCC

120

Get Started with XCC

Appendix

121

1. Download XCChttps://greenhouse.lotus.com/communities/community/XCC

2. Install XCC Less then 60 minutes

3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users. XCC can therefore be installed, tested and customized in the production environment without any interference with users.

Create and customize your first XCC pages Customize Layout Make XCC visible to all users, add new home button to CNX, set XCC as CNX homepage

Get Started – XCC for IBM Connections On-Prem

https://greenhouse.lotus.com/communities/community/XCC

122

Intranet as a

Service

XCC is now available as a true Multi Tenant SaaS Offering.

Easy setup with a guided Self ServiceAvailable on a per user / per month basisSingle Sign On with IBM Connections CloudExtends IBM Connections Cloud to a complete and deeply integrated Intranet XCC Cloud is hosted on IBM Bluemix US and UK

Get Started – XCC Cloud for IBM Connections Cloud

123

XCC Partners

124

Demo

ShowcaseTechnical

ImplementationBudgetIntranet

Performance Intranet

StrategicSocial Intranet

1 Day 1 Day 4-6 Days 8-12 Days > 15 Days

UI Customization, Demo Content ✔

XCC Installation ✔ ✔ ✔ ✔

Webmaster Enablement ✔ ✔ ✔ ✔

Design Concept, UI Customization ✔ ✔ ✔

Information Architecture Consulting ✔ ✔

Internal Communications& LOB Coaching

✔ ✔

Governance, Guidelines, Templates ✔

Profile Customization & Personalization ✔

Multisite Concept Implementation ✔

Legacy App Integration ✔

Content Migration ✔

TIMETOACT Professional Services for XCC

125

TIMETOACT Social Intranet Roadmap

Enablement & Training

Internal Marketing

LOB Apps & Use Cases

Custom Apps Development

Conception & UX Design

Requirement Analysis

IBM Connections Implementation

Prototyping& Validation

3rd Party Apps

Governance & Guidelines

5 6 7

Kickoff & Strategy

1 4

IBM Connections Platform Family

2 3 8

IBM CNX & XCC Customization

Updates & Support

Managed Services

Bus

ines

sTe

chni

cal

126

Felix Binsack XCC Product Idea & Sponsor+49 221 [email protected]

Babett Schäfer Consultant+ 49 221 [email protected]

Philipp van den Boom XCC Inside Sales+ 49 221 [email protected]

Call or Mail us for Questions!

Otto [email protected]

Jan Hendrik [email protected]

Support [email protected]+ 49 221 97343-53

127

Sample Layouts

Appendix

128128

Colorful layoutCreative elements

Layout Sample with Individual Widget Style

128

129129

Large Pictures with white text in an dark textbox

Layout Sample Large Visuals

129

130130

Left hand navigation Large background imageSlightly transparent widgets

Layout Sample with Background Image

130

131131

Single new entry in IBM Connections main navigationPersonalized & targeted landing page as top entryLinks to all relevant landing pages, maintained with IBM Connections / XCC

XCC based Landing PagesIBM Communities with XCC customized home page IBM Communities without customizationAny URL

Layout Sample “Mega Drop Down”

131

132132

“News of the Day” next to the activity stream

Layout Sample with enhanced Activity Stream

132

133

Technical Information

Appendix

134134

Application On-Premises Architecture

Connections ServicesBlogs

Comunities

Files

Wikis

Profiles

Bookmarks

Activities

Forums

Search

Activity Stream

Boards

...

XCCPages

Personalization

File Upload

Layout

Grids

Access Rights

Widgets

XCC4Comm

Anonymous

Localization

Flyout

Mobile

Clie

ntJ2

EE C

onta

iner

Stor

age

CNXDB

XCCDB

REST

API

Browser

134

135135

XCC Cloud for IBM Connections Cloud Application Architecture

Connections ServicesBlogs

Comunities

Files

Wikis

Profiles

Bookmarks

Activities

Forums

Search

Activity Stream

Boards

...

XCCCloud

Personalization

File Upload

Layout

Grids

Access Rights

Widgets

Mobile

Localization

Clie

ntIB

M C

loud

XCCDB

REST

API

J2EE

Con

tain

er

IBM

SBT

Stor

age

Stor

age

CNXDB

Browser

135

136

Our Development Landscape

IBM Connections: 4.5


Local Clone of Repository


Eclipse IDE

JazzSCM

Jazz CI Server

IBM Bluemix

Maven (incl. Grunt)

Manage

Test

Pull

Checkout

Commit

Push

Clone

Fetch

Build and TestManage HostsDevelop

137

Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.

Using IBM Connections and XCC as corporate Intranet

XCC Personalized

Corporate Intranet

HomepageSU1

BU1 BU2

SU2

138

Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal XCC is used for landing pages for Business Units, Service Units or IBM Connections CommunitiesLanding pages are available thru conventional Intranet and IBM Connections top navigation

Integrating XCC with a Conventional Intranet

Portal or Web CMS

basedIntranet

Homepage

SU1 SU 2 SU 3 SU 4

BU1 BU 2 BU 3 BU 4

139

Frank AdamsI am… (passive personalization, targetingprofile attribute inherited from LDAP)

• German Employee• Business Unit 1• Location A

I prefer… (active personalization, profile attribute set by personal preferences)

• Subject ABC• Subject GHJ

My Connections…

• My Communities• My Files

Personalization & Targeting

Navigation (German)

Links (personalized & aggregated)

Business Unit 1 News

Location A News

My Files

My Events (personalized, aggregated)

Static Content(e.g. Hotline)

Clipping Widget (e.g. Stock Quote)

Corporate Top News (in German)(personalized, aggregated)

My Special Interest

Subject ABC

Subject GHJ

My Communities

ACME Germany Homepage

140

Develop or Relaunch your Intranet without a development system

In Place Development

New Intranet Development Intranet Relaunch Development

Create XCC pages, create and assign Content, CSS and JSModify CNX Navigation to launch Intranet

Create XCC pages, create and assign Content, CSS and JSReplace current XCC landing page with new landing page

141

08.2012 Release 1.0for Connections 3.0

05.2013 Release 2.0 Beta (Limited Availability)

Connections 4.0 Activity Stream on Homepage

10.-12.2013 Release 2.0 - 2.03(General Availability)

Connections 4.0 & 4.5PersonalizationImprovements & Bug fixesPerformance IncreasesPersonalization

01.-02.2014 Release 3.0 - 3.02 Improvements & Bug fixesNew WidgetsMobileGrid Layout

03.2014 Release 4.0Extended Page Management CapabilitiesUI & Performance Improvements

04.2014 Release 4.1Atom & RSS Feed WidgetsList and Overview News WidgetsPeople Finder WidgetBreadcrumb Path & NavigationMultilingualism

08.2014 Release 5.0IBM Connections 5 SupportIdeation-Blog WidgetPicture WidgetImport and Export of XCC pageXCC uses database to store your settings

10.2014 Release 6.0Forum WidgetPeople Birthday Widget

People Selector WidgetPersonalized Home PageCustom JavaScriptPicture Slider in Embedded ExperienceItem Count Editor / Paging

12.2014 Release 7.0Suggestions WidgetProfile Completion WidgetIntranet Preferences WidgetPopular Content WidgetMany more…

03.2015 Release 8.0XCC for IBM Connections CloudXCC for CommunitiesXCC for Anonymous UsersNews AggregationSaved Search

XCC 1.0 – 8.0 Release History (2012 – 2015)

142

07.2015 Release 9.0XCC FlyOut PageXCC for IBM Connections CloudGallery WidgetCommunity Overview WidgetCustom Widget APIClient-Side-Caching

12.2015 Release 10Custom GridsAccess Restrictions for XCC PagesBusiness Cards in XCC PagesIntegrated Code Editor Clipping WidgetCommunity Description WidgetPinned Files WidgetMy Links WidgetTag Cloud WidgetIBM Connections 5.5 Compability

02.2016 Release 11 (planned)Advanced Personalization with Boolean OperatorsImprovements…

XCC 9.0 - 11. Release History (2015 – 2016)

8 – 12 Weeks Release CycleIndependent from IBM Connections Release CycleFull IBM Connections 5.5 Compability declared 4 days after Connections release – New Connections release works just fine with no Issues

143

1. ATOM / RSS Feed2. Clipping / HTML3. Community Overview

Widget4. Events5. Files6. Ideation Blog7. iFrame8. FlyOut Page9. Forum10. Gallery11. Important Links12. Links13. Picture Voting (CNX 4.5)14. Navigation15. News (Top News)

16. News (Single)17. News Channel18. News List19. News Overview20. News Slider21. People Birthday22. People Finder23. People Selector24. Preferences25. Profile Completion26. Profile Picture27. Profile Tagging28. Popular Content29. Saved Search30. Static Blog Content31. Static Wiki Content

32. Suggestions (People & Communities)

33. Website Navigation & Breadcrumb Path

34. 22 x IBM ConnectionsMyPage Widgets

55. IBM Connections Activity Stream & Right Column

56. Custom Widgets API

56 XCC Widgets & Page Elements

144

Coming with XCC 11: Advanced Personalization With Boolean Operators

Advanced Personalization is available for Widgets and HomepageUse Boolean operators (and, or) to define personalization. E.g.

User Mode (internal, external)Employee Status (full time, part time)Management Level (1st liner, 2nd liner etc.)CountryOffice LocationBusiness Unitetc.

Test PersonalizationCopy Personalization from widget to widget

145

About TIMETOACT GROUP

Appendix

146146

Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat

Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam

Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc

TIMETOACT Products for IBM Connections

146

http://connections-apps.com/cat

http://connections-apps.com/uam



http://connections-apps.com/xcc

http://connections-apps.com/xcc

147

Backup for individual CommunitiesCopy, move and merge Connections contentManage user profiles (internal as well as external)Configure and administrate all Connections featuresCheck for Connections system health problems

New Release, Jan. 2016Backup for individual CommunitiesCopy Communities from test to production environmentMerge multiple Communities

Manage Content and Users, Simplify Administration,Increase Usability and Productivity



148

Invite new users to your IBM Connections based Extranet and grant them access instantlyHave users register themselves and grant them access instantlyApprove internal invitations or external registrations and grant access instantly

UAM 3.0 eliminates the waiting time for Tivoli Directory Integrator / IBM Connections Profile Synchronization

Instant AccessUAM – User Access Manager for IBM ConnectionsRelease 3.1, Jan. 2016

149

TIMETOACT is a CNX Full Spectrum Provider

Implementation Rollout Adoption

ITLO

B

Deployment

Information Architecture Consulting

Web Content Management Extension (XCC)

Quick Start Kit

Help CenterTraining Coaching

CI Adoption Widget Development / Legacy Data Integration

Connections Administration Toolkit (CAT)

Consulting

Hosting

Gamification

MarketingBranding

Governance

Support

Admin TrainingsUser Access Manager (UAM)Sign In Mgn.

Asset / Best Practice ServiceProduct

Profile Extension

The ROOTS and FRUITSof a Successful Social Intranet Implementationhttp://socialintranet.de

Our Social Business Implementation Checklist

We enable the Connected Company

Intranet Portal & Digital Workplace Mail & MobileCollaboration & Social Networks

Change Management

Commerce & Marketing Digital AdvisoryFull Service E-CommerceOnline Performance

Process Integration & AutomationBusiness Process ManagementEnterprise Integration Decision Optimization

Business IntelligenceFinancial DashboardsDescriptive AnalyticsData Warehouse & Logistics

Architecture & ConsultingApplication & Mobile Development Interface Design & User ExperienceCloud Strategy & MigrationManaged Services, Support & TrainingSoftware Licensing

IT Services

Digital Transformation

Driving The Connected Enterprise – Employees, Partners and CustomersMaximizing the Return of Investments in Software Platforms

http://timetoact-group.comOver 200 Employees, Cologne, Muenster, Hamburg, Munich, Augsburg, Stuttgart, Lelystad, Vienna, Zuerich

Service

sSoftware Architecture & Consulting, Interface Design, Application Development, Integration,

Deployment, Managed Services, Support, Change Management, Training, License ManagementIBM & Open Source SaaS Vendors Microsoft

Expertise

Commerce & Marketing

Process Integration& Automation Digital Workplace, Intranet, LOB Apps, Mobile

Conversion Optimization, Web Analysis

BPM, EAI, math. Optimization,

Hybrid Cloud

Business Intelligence, ISV for IBM Connections, Mail, Portals, Social, UX,

WebCMBPM, Mail,

Migration, MobileBI, ISV for Office365

& SharePoint

Products

Commerce,Coremetrics,Pixelboxx,

Tealeaf, Xtify

BPM, BlueWorks, ILOG, WebSphere

Process Server, MQ, IIB, Sterling

Cognos BI & TM1, Connections, Chat, Docs, Domino,

Meetings, Portal, Watson, Worklight

Google Apps, Office 365,IBM Cloud

Azure, BizTalk, Excel Services,

Performance Point, SharePoint, SQL

Herausforderungen im Intranet

Thank you

Notices and DisclaimersCopyright © 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM.

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.

Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided.

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

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