1. Getting a bigger bang forbuck from your changeprogrammesDavid MillerChairman and Founder Changefirst Limited, all rights reserved

2. We help with project and programme teams Enable organisations to implement projects effectively OCM methodology called People Centred Implementation (PCI) Trained over 12,000 people in over 35 countries around the world Dedicated training delivery partners in Melbourne and Sao Paulo Over 5,000 change leaders receive our newsletter and our LinkedIn group has over 1800 members Changefirst Limited, all rights reserved 2012 changefirst.com 2

3. Change is what happens when there is a mismatch between expectations and reality changefirst.com Changefirst Limited, all rights reserved 2012 3

4. This can make change difficult for people Changefirst Limited, all rights reserved 2012 changefirst.com 4

5. Usually leads to a significant loss of value fromchange projects How the value gap is closed engaging people Business Case Implementation building skills shifting behaviour Value Gap Helping people to adapt Installation Time Changefirst Limited, all rights reserved 2012 changefirst.com 5

6. OCM is. Structured approach to transitioning individuals, teams, and organisations from a current state to a desired future state. Organisational processes aimed at helping employees to accept and embrace changes in their current business environment. Changefirst Limited, all rights reserved 2012 changefirst.com 6

7. The challenge is to sustain commitment Our data tells us this is not always easy How people behaved after implementation 70 60 50 % Respondents 40 30 20 10 0 Still resisting Accepting the change Committed to the the change but not engaged new way of working This data is taken from Initiative Legacy Assessment database. It is cumulative data collected since 2005 from change managers who attended accreditation workshops. It is a composite of nearly 2,500 participants from over 50 companies. They come from over 30 countries. Changefirst Limited, all rights reserved 2012 changefirst.com 7

8. You need a pragmatic process to close the value gap PCI (People-Centred Implementation) Changefirst Limited, all rights reserved 2012 changefirst.com 8

9. Six Critical Success Factors Re-cap CSF End-Goal People are dissatisfied with the current state and Shared Change Purpose buy-in to the vision Effective Change Executive sponsors are ensuring the change is Leadership implemented Powerful Engagement Processes are being used to ensure people are Processes engaged Committed Local Managers are willing and able to help users to adapt Sponsors Strong Personal Users are committed and new behaviours are being Connection used Sustained Personal User resistance to change is being managed Performance Changefirst Limited, all rights reserved 2012 changefirst.com 9

10. PCI can be integrated into project planning Main PCI Shared Change Effective Change Powerful Engagement Local Success Factors CSF Purpose Leadership Processes Project Starting Up Initiating Planning Delivering and Stages> Controlling Key tasks> Identify lessons Build Change Network Assess change Build plan to prepare from change legacy Map readiness local sponsors and Build case for Identify stakeholder Build engagement agents change issues plans including Tailor change plan to Analyse impact of Identify tasks to build communications, local needs change change leadership involvement, rewards Identify skills and Build and learning materials communication for requirements case for change Plans> Kick-off plan Change leadership plan Engagement plan Local change deployment plan Examples Initial Change Change Network Change Readiness Change Readiness of tools> Description Mapping Assessment Assessment Initiative Legacy Sponsor Assessment Resistance Reasons Assessment Assessment Changefirst Limited, all rights reserved 2012 changefirst.com 10

11. These are the key challenges that change agents face Changefirst: Role of the change agent research, 2011 Changefirst Limited, all rights reserved 2012 changefirst.com 11

12. Lastly, DIY is the most successful approach Which change resources were the most effective? Source: 2009 Change in a Downturn Survey by Changefirst Changefirst Limited, all rights reserved 2012 changefirst.com 12

13. Key points Major change happens when people engage with it The challenge for Change Leaders is to implement rather than just install change PCI integrated with Project Management can close the value gap For ever 1 invested in OCM you can get ROI of 6.50 Changefirst Limited, all rights reserved 2012 changefirst.com 13

14. Thank you.Any Questions? Changefirst Limited, all rights reserved

15. You can find outmore Changefirst Limited, all rights reserved

16. How change management improves your project management - white paper Available in the knowledge centre on our website at changefirst.com/resource-papers Changefirst Limited, all rights reserved 2012 changefirst.com 16

17. Discussion on Changefirst LinkedIn group join over 1,800 of your peers already networking via the Changefirst LinkedIn group Changefirst Limited, all rights reserved 2012 changefirst.com 17

18. Successful Change by David Miller Successful Change explores the people aspects of change and how you can engage people to help deliver successful change in your organisation. It is now available from Amazon in paperback and ebook formats and other retailers. You can find a free chapter download on our website at: changefirst.com/free-chapter-download Changefirst Limited, all rights reserved 2012 changefirst.com 18

19. Or contact usT: +44 (0) 1444 450 777E: david.miller@changefirst.com Changefirst Limited, all rights reserved