getting a “bigger bang for buck” from your change programmes

© Changefirst Limited, all rights reserved

David Miller

Getting a “bigger bang for buck” from your change programmes

Chairman and Founder

© Changefirst Limited, all rights reserved 2012 changefirst.com 2

We help with project and programme teams

Enable organisations to implement

projects effectively

OCM methodology called People

Centred Implementation (PCI®)

Trained over 12,000 people in over 35

countries around the world

Dedicated training delivery partners in

Melbourne and Sao Paulo

Over 5,000 change leaders receive our

newsletter and our LinkedIn group has

over 1800 members


Change is what happens when there is a mismatch between expectations and reality


This can make change difficult for people


Usually leads to a significant loss of value from change projects

Value Gap

Installation

Time

Bu

sin

ess

Cas

e

Implementation

How the value gap isclosed

engaging people

building skills

shifting behaviour

Helping people to

adapt


OCM is….

Structured approach to

transitioning individuals, teams,

and organisations from a current

state to a desired future state.

Organisational processes aimed

at helping employees to accept

and embrace changes in their

current business environment.


The challenge is to sustain commitmentOur data tells us this is not always easy…

0

10

20

30

40

50

60

70

% R

esp

on

den

ts

Accepting the changebut not engaged

Still resistingthe change

Committed to the new way of working

How people behaved after implementation

This data is taken from Initiative Legacy Assessment database. It is cumulative data collected since 2005 from change managers who attended accreditation workshops. It is a composite of nearly 2,500 participants from over 50 companies. They come from over 30 countries.


You need a pragmatic process to close the value gapPCI® (People-Centred Implementation)


Six Critical Success Factors Re-cap

CSF End-Goal

Shared Change PurposePeople are dissatisfied with the current state and buy-in to the vision

Effective Change Leadership

Executive sponsors are ensuring the change is implemented

Powerful Engagement Processes

Processes are being used to ensure people are engaged

Committed Local Sponsors

Managers are willing and able to help users to adapt

Strong Personal Connection

Users are committed and new behaviours are being used

Sustained Personal Performance

User resistance to change is being managed


PCI can be integrated into project planning

Main PCI

CSF

Shared Change

Purpose

Effective Change

Leadership

Powerful Engagement

Processes

Local Success Factors

Project

Stages>

Starting Up Initiating Planning Delivering and

Controlling

Key tasks> Identify lessons

from change legacy

Build case for

change

Analyse impact of

change

Build

communication for

case for change

Build Change Network

Map

Identify stakeholder

issues

Identify tasks to build

change leadership

Assess change

readiness

Build engagement

plans including

communications,

involvement, rewards

and learning

Build plan to prepare

local sponsors and

agents

Tailor change plan to

local needs

Identify skills and

materials

requirements

Plans> Kick-off plan Change leadership plan Engagement plan Local change

deployment plan

Examples

of tools>

Initial Change

Description

Initiative Legacy

Assessment

Change Network

Mapping

Sponsor Assessment

Change Readiness

Assessment

Change Readiness

Assessment

Resistance Reasons

Assessment


These are the key challenges that change agents face

Changefirst: Role of the change agent research, 2011


Lastly, DIY is the most successful approach

Source: 2009 Change in a Downturn Survey by Changefirst

Which change resources were the most effective?


Key points……

Major change happens when people engage with it

The challenge for Change Leaders is to implement rather than just

install change

PCI integrated with Project Management can close the value gap

For ever £1 invested in OCM you can get ROI of £6.50


Thank you.

Any Questions?


You can find out more…


How change management improves your project management - white paper

Available in the knowledge centre on our website at changefirst.com/resource-papers


Discussion on Changefirst LinkedIn group

…join over 1,800 of your peers already networking via the Changefirst LinkedIn group


Successful Change by David Miller

Successful Change explores the people aspects of change and how you can engage people to help deliver successful change in your organisation.

It is now available from Amazon in paperback and ebook formats and other retailers.

You can find a free chapter download on our website at:

changefirst.com/free-chapter-download


Or contact us T: +44 (0) 1444 450 777

E: [email protected]

getting a “bigger bang for buck” from your change programmes

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