getting results without authority - how employees influence change and create power
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TRANSCRIPT
October 17–19, 2013
GETTING RESULTS WITHOUT AUTHORITY
The Power of Influence
Speaker Bio
• Native of Northern California• Identical Twin; Middle of 6 Siblings• First Generation Graduate• Second Career Landing• People Subject Matter Expert• Director, Walmart Leverage
People Group
The Power of Influence
The ability to develop and persuasively communicate logical, convincing justifications, including lessons learned, that ensure commitment and support for one’s perspectives and initiatives
Balancing Competence & Warmth
Balancing Competence & Warmth
Strength First
Undermines leadershipEncourages outward compliance
Warmth First
Significantly contributes to how others evaluate usJudged before competence
Combined
Best Practice evidences personal warmth first followed by competence
Source: Connect Then Lead; Cuddy, Amy J.C., Kohut, Matthew and Neffinger, John. Harvard Business Review, July/August 2013.
Developing and Increasing Trust
Prelude IQ/EQ
Softskill muscle development
Solicit feedback on the How
Regular self-perception check-ups
Connect
Our Brand gets there before we do
Sponsorship is key
The company we keep reflects our image to the world
Character
Greater good
Listen well
Authentic
Warm
Faithful
The need to belong is universal
Vertical & Horizontal
Personhood first
Horizontal Capability Model
Influence
Reward & Recognize
Goal Alignment
Process Improvement
Accountability
Trust
Relationships & Partnerships
Horizontal Capability
the ability to effectively work cross functionally
to optimize the productivity loop and drive growth, leverage, and returns.
Guiding Principle: Balance Vertical & Horizontal
New leadership capabilities will result from combining vertical strengths with effective horizontal behaviors.
Vertical Vertical Vertical
Example:
Execution & Results
Example:
Operational Excellence
Example:
Customer Focused
Example:
Conflict Resolution
Example:Influence &
Communication
Example:
Collaboration
Horizontal
Horizontal
Horizontal
• Leaders are skilled at working horizontally• Leaders flex influence and communication skills vs.
command and control• Leaders don’t neglect the vertical• Leaders are effective listeners• Leaders bring your strategic authentic self • Leaders pursue excellence; set the bar• Leaders never win alone
What Does Leadership Success Look Like?
Discussion Questions
• Why do we so often underestimate the need for Influence skill building?
• Do females have a tendency to be more critical of other female colleagues?
• What best practices can you share with the group?
Make a Lasting Impression
1. Start with warmth
2. Clearly articulate who you are; but also demonstrate you listen well
3. Clearly articulate how you add total company value
4. Recognize intelligence is just the price of admission; and execution is just table stakes
5. Be easy to help; embrace feedback
6. Be the change you want to see