global offer & our practices

Need to optimize human capital?Looking for solutions to increase profitability?

Ready to stand out from the competition?

THINK DRAKKAR!

improving the performance oforganizations and people

Drakkar has turneditself into a unique

centre for innovation and living laboratory

>

Drakkar specializes in strategic consulting and operations management for

the optimization of human capital. Drakkar, a Canadian-based company

active internationally, has been in operation for close to 20 years.

Mission: To make a positive contribution to organizational performance and peopledevelopment through strong leadership.

Drakkar intervenes in a variety of ways, depending on the needs: Outsourcing, up to and including operational management Strategic counselling Specialized consulting and recruiting services

Drakkar is active in many practices, namely:> Outsourcing and Operational Management> Organizational Development> Customer Experience> Absenteeism and Occupational Health and Safety> Compensation> Executive and Professional Search> Recruitment and Placement

In all circumstances, Drakkar wants to act as a partner and commit to establishingeffective, innovative and profitable solutions to complex problems related to organizationsand their labor.

Even more, Drakkar is one of the only companies to specialize in both strategic consulting andoperations management. This makes it a unique centre for innovation and a living laboratory,allowing its professionals to operate within a concrete setting with real-life situations, providingthem with a better understanding of the dynamics between an organization and its labourforce. This is what makes Drakkar’s solutions so effective and so relevant to customer needs.

www.drakkar.ca

QUÉBEC

ONTARIO

Whether for outsourcing, operational management, strategic

counselling or specialized consulting and recruiting services,

Drakkar can build the program you need.

Drakkar can also help you get the most out of

subsidies and programs.

>

1-800-667-1988

1-877-372-5527

01-2010

Outsourcing andOperational Management

Today more than ever, businesses have to deal with a constantly changing environment. To stay in the race and retain their competitive advantage, they have to try new approaches and keep reinventing how they do business.

OUTSOURCING IS ONE OF THE MOST POPULAR

STRATEGIES OF SUCCESSFUL COMPANIES.

> ARE YOU LOOKING FOR A WAY TO TRANSFORM

PART OF YOUR FIXED COSTS INTO VARIABLE

COSTS TO INCREASE YOUR FLEXIBILITY AND

ABILITY TO ADAPT?

> ARE YOU LOOKING FOR HELP FOR EXTENSIVE

EXPERTISE THAT CANNOT BE PROVIDED

INTERNALLY? We can’t be champions at everything,

so it’s best to pick our battles!

> DO YOU NEED TO APPLY ORIGINAL SOLUTIONS

TO ORGANIZATIONAL AND WORKING CLIMATE

PROBLEMS?

Try a new approach and reinvent how your company is

organized. Concentrate on your core mission and entrust

peripheral activities to a reliable partner.

Outsourcing can be a winning strategy for your business,

particularly if you choose Drakkar as a partner.

outsourcingA WINNING STRATEGY

Optimizing human capital

01-2

010

For renewedcompetitiveadvantage

>

© Drakkar Ressources Humaines

Drakkar: A Trusted Partner

Whether for total or partial outsourcing of a department or

activity, or for complete operational management, Drakkar’s

track record speaks for itself. It manages a team of over 1200

employees and professionals dedicated to outsourcing projects

in many business sectors across the country.

Drakkar is one of the only companies to have invested in

both strategic consulting and operational management to

optimize human capital. This makes it a unique partner, able

to expose its managers and professionals to concrete

situations and transpose the best solutions to client

environments.

Drakkar has also developed a unique method of interacting

with its partner clients. This is reflected in an exclusive

protocol modeled on optimized procedures and processes

adapted and integrated to the partner client’s culture.

Let Drakkar help you create your capacity balance sheet

and propose highly flexible solutions. It’s your assurance of

renewed competitive advantage.

LEADERIN OUTSOURCINGAND OPERATIONAL MANAGEMENT

Québec

Ontariowww.drakkar.ca

1-800-667-1988

1-877-372-5527

Drakkar can also help you get the most out of subsidies and programs.



Drakkar can build the program you need.>

improving the performanceof organizations and people

Organizational andOperational Development

Companies must continuously optimize their organizational and operational performance.

The key to success is an effective workforce, as such;

companies require the best labour development,

mobilization and loyalty-building strategies in place. This

investment in human capital is the most effective way to

stand out from the competition.

We can help you> take action for fast results

> make organizational and

operational changes proactively

> take on the competition and

rapid changes in your market

> increase your productivity

and reduce your operating costs

A Customized Support Process

Drakkar’s approach is based on support. Our consultants work first

and foremost with your strategic plan and a range of assessment

tools. They:

> evaluate the organization of work and human capital

> study the company’s structure and departments

> assess business processes

> survey the organizational climate, etc.

This gives them the information they need to diagnose a situation

and identify needs.


Drakkar can

implement a

productive and

flexible structure

that adapts

to change.

01-2

010


For optimal organizational

and operationaldevelopment

improving the performanceof organizations and people>

Québec


© Drakkar Human Resources

Based on their observations and any noted discrepancies, our

consultants can then guide you in identifying targets and activities to

optimize the performance of your organization and employees, in line

with your strategy, whether in times of growth or decline.

Here are some of our solutions:

> succession planning

> flexible organizational and operational plans

> change management

> identifying and developing HR management tools

> implementing measurement, control and evaluation systems

> skill development plans that include training and coaching

> integration and orientation plans

> leadership development plans

Drakkar has a solid track record in solutions for medium-sized

and large companies. It offers consulting and strategic guidance,

acting as the extension of a company’s Human Resources

department for particular projects.

For smaller companies, Drakkar can provide consulting, strategic

guidance, as well as complete management of the customer’s

Human Resources department through outsourcing. This is an

appealing concept for companies that want the advantages of a

completely flexible solution and a service offer that meets their

needs.

Drakkar is also the ideal partner for start-ups and companies that

are going through mergers and acquisitions. It is uniquely

positioned to both develop and execute an organizational plan.




1-800-667-1988

1-877-372-5527

Customer Experience

A stimulating purchasing environment is a simple, effectiveway to make an impact on your sales and earnings.

Decisions to buy are largely emotional, so companies have to generate

positive emotions when its representatives and customers interact.

An exciting work environment makes employees spontaneously embrace

customer experience.

Stand Out From the Competition

Customer service isn’t what it used to be, and customers are increasingly

disillusioned. However, they are pleasantly surprised when they receive

service that stands out from the competition, even just a little. Customer

experience is therefore the new strategic imperative when it comes to

customer service.

Drakkar has long realized the importance of customer experience and

has invested in acquiring the talent and skills required to create a specialized

customer experience practice.

The Principle of Win/Win: An Investment That Pays Off

Drakkar’s customer experience program can

change employee attitudes dramatically.

When employees are empowered and better

trained they show more interest, motivation

and commitment.

To achieve this level of empowerment, we first help companies identify

the emotion that they want customers to experience. We then help set

service quality objectives, which are achieved using a variety of tools:

> service standards

> winning behavior and codes of conduct

> training and coaching

> continuous improvement

> method of follow-up

> management tools (implementation and follow-up)

> customer satisfaction measurement plans (measuring the impacton loyalty building and on conversion rates)

> recognition plans

Equipped with these tools, the company begins a positive cycle.


Customer experience:

a new strategic

imperative for

customer service.

01-2

010


For customer experience that pays

>


Drakkar’s Customer Experience Program creates this positive cycle:

> motivated, more effective employees

> stronger brand

> loyal customers

> increased sales and profitability

Once Drakkar gets involved, employees become the drivers of success

for companies. It’s what we call the “WOW factor”.

Develop the WOW factor for customers by creating an

exciting workplace!

Plus, if solutions need to be validated using cross-disciplinary skills

(compensation, organizational development, occupational health and

safety, etc.), our consultants can draw on the expertise of their special-

ist colleagues.

Start your own positive cycle!

Join the many companies who have already benefited from Drakkar’s

expertise by putting in place a Customer Experience Program.





Québec


1-800-667-1988

1-877-372-5527

Occupational Health and Safety

Companies that want to be effective in health and safety face a number of challenges: they need to prevent accidents in the workplace, keep employees on the job, reduce absenteeismresulting from accidents and ensure maximum productivity.

The results of effective or poor occupational health and safety

management can be extremely positive or disastrous.

Drakkar has been in the health and safety consulting business for

almost 20 years and is one of the only occupational health and

safety consulting firms that is also a major employer. It has over

1000 employees under federal and multi-provincial jurisdiction.

As a result, Drakkar has made

its company a living laboratory,

giving its customers and partners

the benefit of proven, targeted

solutions that have already

delivered results.

Proven Solutions

Occupational Health and Safety Diagnosis

Drakkar can analyze the financial, administrative and operational aspects

of your company’s occupational health and safety.

Financial Management

As a contributor to the occupational health and safety plan, you have to

be sure that you pay your fair share, but no more.

As a specialist, Drakkar can help you better manage the rate principles

and put in place control and follow-up measures that are to your financial

advantage. Optimizing human capital

Keep employees

on the job, reduce

absenteeism resulting

from accidents and

ensure maximum

productivity.

01-2

010


For proactive management of

absenteeism

>


Management of Workplace Accident Files

Better control of files helps reduce absenteeism. The result is a minimum loss in productivity and reduced costs. It’s a fair return onyour investment.

Drakkar can get involved in a number of ways (analyzing accidents,implementing management and control tools, offering medical expertise,addressing appeals, conciliations, organizing return and reintegration tothe workplace, etc.).

Drakkar has also developed a range of training and coaching servicesthat can be integrated to certain mandates or chosen à la carte.

Prevention Management

Prevention targets the cause of workplace accidents. Management toolsand performance indicators assist in decision making. The objective ofprevention is to control or eliminate deviations and disruptions at workby creating a very safe work environment, which reduces the frequencyand seriousness of accidents, limits your financial contribution and creates a measurable gain in productivity.

Drakkar can help you build a prevention program and stimulate yourcompany’s health and safety committee.

Prevention Mutual

This program allows employers with operations in Quebec to form prevention mutuals to obtain more competitive personalized rates from the Commission de la santé et de la sécurité au travail, for savings of up to 50% on annual contributions, year after year.

Drakkar invites you to join one of these prevention mutuals and enjoyall their advantages. Drakkar’s expertise in managing different sites and different types of industries is your guarantee of success.





Québec


1-800-667-1988

1-877-372-5527

Compensation

A winning company’s guarantee of success is its ability to attract and retain competent staff. One of the key elements is a compensation program that ties into its financial objectives.

The objective of this integration is to maximize the financial

investment in compensation for human capital based on the

company’s financial and organizational objectives.

Drakkar has been active in compensation consulting for almost

20 years. We can help you integrate your compensation program

more effectively to your corporate objectives and make the best

choices among the components of your program to optimize

employee commitment, mobilization and retention.

Proven Solutions

Compensation Survey and Analysis

Obtain market information confidentially and discuss overall

compensation positioning strategies.

Implement and Maintain Pay Equity

Compare compensation for female jobs with male jobs and adjust

compensation based on the program’s conclusions, in compliance

with pay equity legislation.

Salary Structure

Organize positions into a hierarchy based on job classes and

salary ranges, taking into account the company’s ability to pay,

the principles of good compensation management and the

conclusions of the pay equity program, if applicable.

Bonus Plan

Reward individual performance based on the financial results of

the company, the business unit or the group. Optimizing human capital

01-2

010


Made-to-measurecompensation

>


Commission Plan

Implement individual performance plans or make them more dynamic, taking into account the contribution of other employees and based on the company’s ability to pay.

Performance Management Program

Measure and recognize employee contributions using a structuredapproach that reflects the company’s values and way of doing business.

Employee Benefit Program

Optimize new or existing programs to meet the organization’s expectations for employee satisfaction and cost controls.

Drakkar can deliver its services as part of a targeted intervention in consulting or as part of a strategic support mandate. It can also deliver them to companies grouped into a community of practice. This grouping allows companies to transfer and share expertise and experience, while keeping professional fees and the cost of intervention to a minimum.





Québec


1-800-667-1988

1-877-372-5527

Executive and

Professional Search

Because of the critical role that executives and professionals play in a company’s success, their selection can have major consequences. A mistake can be costly from every point of view.

In a world of specialization and competition, it isn’t always easy to

find the executive or the professional with the experience, knowledge

and skills you need, whose values fit in with your corporate culture.

Good candidates are rare, and you have to know where to find them.

Executive and professional

search requires high-calibre

expertise. This is why Drakkar

assigns this task to expert

consultants, your partners,

who can find the executives

you need for the long-term

success of your company.

No matter what your sector

or the area of employment,

our consultants deliver a

direct search service, using

a strong international network

of partners and candidates.

Drakkar offers you a structured approach that starts with an

understanding of your needs and strategic orientations, and

continues with a search for the best fit between candidates’ skills

and the positions to fill.

Plus, if solutions need to be validated using cross-disciplinary skills

(compensation, organizational development, etc.), our consultants

can draw on the expertise of their specialist colleagues.


Executive and

professional search

requires high-calibre

expertise… At Drakkar

this task is assigned

to expert consultants,

your partners.

01-2

010


For superior skills

>


We offer a variety of executive and professional search servicessuited to your situation. They come in different forms:

Exclusive MandateThis is a proven, turnkey selection process, in which we handle

every aspect of the mandate :

> determining the job description and type of candidate sought

> developing recruiting strategies

> direct, systematic searches

> interviewing and selecting qualified candidates

> presenting the candidates and personalized reports

> psychometric assessments (suited to your needs)

> reference and job history checks

> assistance in hiring

Interim MandateThis uses the same process as an exclusive mandate,

but is geared toward temporary or part-time positions:

> special projects

> peak periods

> periods of economic or sector instability

> need for flexibility

Assistance and Consulting MandateWith this sort of mandate, you choose the services you need à la carte:

> advice on your hiring process

> recruiting board members

> search for qualified consultants for a project

> writing job descriptions

> direct, systematic search and candidate contact

> assisting with interviews (at a customer’s or Drakkar’s location)

> developing interview questionnaires

> selection interviews with comments

> psychometric assessments (suited to your needs)





Québec


1-800-667-1988

1-877-372-5527

Recruitment and

Placement

For your business to win the race, you need to attract and retain the best resources, whether for temporary or permanentpositions, mass campaigns or seasonal production cycles.

The recruiting and placement process is often complex,

but when solutions are supported by a fast diagnosis that

pinpoints the reasons for the recruiting need, they are better

suited, more relevant, wider in scope and, of course, more

economical.

Drakkar can put in place a recruiting strategy that matches

your needs while you concentrate on running your business.

Let us find the best candidates for you.

Reputed Specialists

Our consultants have become

experts in their field. They

were all chosen and trained to

make connections with strategy.

Each of them is also a specialist

able to provide an expertise in

niches and specialized sectors.

Plus, if solutions need to be validated using cross-

disciplinary skills (compensation, organizational

development, occupational health and safety, etc.), our

consultants can draw on the expertise of their specialist

colleagues. And Drakkar’s extensive experience in

outsourcing has given them first-hand experience in

a large number of concrete situations.


Drakkar offers

a recruiting

strategy that

matches your

needs.

01-2

010


For superiorcandidates

>


With Drakkar’s consultants, you have ongoing

access to a large network of contacts who can deliver

timely, made-to-measure solutions and qualified

candidates in all fields, even in case of an emergency.

Our solutions are unique. In fact, we have developed

and integrated a complete suite of skill evaluation,

referencing and psychometric assessment tools to

our recruitment and placement processes.

Original Solutions

Is employee turnover, peak periods or seasonality

a nightmare for you? Drakkar has created an

employment stabilizer program that solves all of

these problems with employees who receive

professional development and are assigned

exclusively to a group of customers.

Drakkar is also involved in international recruiting

and can support customers recruiting candidates

from abroad.





Québec


1-800-667-1988

1-877-372-5527

À La Carte Recruiting Services

À la carte services to suit your needs.

Do you want to retain part of your staffing process internally, while outsourcing certain tasks?

Some aspects of the recruiting and staffing process are highly complex and therefore have to beentrusted to specialists. The quality of decisionsdepends on it.

Drakkar offers you a range of additional à la carteservices to deliver every component of yourstaffing process right on the mark. When itcomes to choosing candidates, you have togo that extra mile.

Our ServicesCandidate Checks :

> credit checks

> criminal record checks

> employment references

> verifications of candidates’ medical ability to do the work

> confirmation of education


01-2010


For a flexibleapproach

>


Candidate Recruiting :> confidential ad write-ups and receiving résumés> pre-selection and validation of applications> interviews with verbal comments or written report> interview assistance> human resource competency reports and psychometric

assessment> skill testing> confidential interview rooms

Customized Marketing Service :> our marketing team’s expertise is at your disposal for

developing customized recruiting campaigns.

Tests Available :> French and English (written and verbal)> typing speed> data entry> call centers> translation> computer skills (Word, Excel, PowerPoint)> accounting> memorization> logical reasoning> road tests> skills evaluations> and much more.

All of our services are offered à la carte or as part ofoutsourced services.





Québec


1-800-667-1988

1-877-372-5527

Cultural DiversityManagement

When different people have the chance to integrate and puttheir experience and skills to use, cultural diversity can become a source of wealth.

Managing cultural diversity goes beyond employment equity: it

involves encouraging and promoting diversity, not because it is

a new societal direction, but also because it delivers added

value to your company.

A Strategic Choice

Managing cultural diversity is a

business decision. It is a strategy

that can have a positive effect on

your company’s performance.

When it comes to labour, today’s

companies face new challenges,

such as labour shortage, massive retirement, a decreasing

birth rate and skill shortages. Embracing diversity can lead to

new solutions.

Taking advantage of cultural diversity involves a challenge

that is twofold:

> creating a draw for skilled candidates

> promoting integration to the workplace

The richness of cultural diversity is within reach. You just have

to reach out and grab it!Optimizing

human capital

The richness of

cultural diversity is

within reach. You

just have to reach

out and grab it!

01-2

010


For an integrated diversity

>


Cultural diversity offers many advantages:

> filling a labour shortage by drawing from a larger pool ofqualified people

> innovating through new approaches to day-to-day problems

> having resources that can help your international development

> preparing for the succession of those retiring

> increasing productivity by creating a harmonious workplace that respects differences

Drakkar is a financial partner in the World on Our Doorstep

Program. This program is an initiative of the Ministère de

l’Immigration et des Communautés culturelles du Québec (MICCQ)

and the Board of Trade of Metropolitan Montreal.

Drakkar is also a strategic partner in the diversity leaders

network, another initiative of the Ministère de l’Immigration et

des Communautés culturelles du Québec.





Québec


1-800-667-1988

1-877-372-5527

Aerospace Sector

The human side of technology.

It’s a fact. Drakkar is the leader in placing qualified

personnel in aeronautics and aerospace.

But did you know that we offer much more? Recruiting, retention,

skill development, and outsourcing… Based on our expertise, we

innovate in the aerospace sector, just like we do in many other

business areas.

The Most Effective Path inHuman ResourcesHow does Drakkar keep its promise of delivering superior competitive

advantage?

> Through its expertise in all areas of human resources

management (organizational development, health and safety

and more) and operational management in the aeronautical

and aerospace sector (process management, specialized

training, etc.).

> Because Drakkar is a major employer in its own right, with over

1000 employees, many of them in aeronautics and aerospace.

As a result, its consultants and managers are exposed to a

tangible environment, so they can make better diagnoses and

propose more relevant solutions.

Personnel Placement

Dynamic, inventive and result-driven, Drakkar offers concrete

solutions to complex labour management problems for every aspect

of human resources management. It’s well known that we recruit

assemblers, but we also offer this service for every department of your

company: logistics, accounting, administration, customer service, etc.

No matter what your human resources needs, our seasoned

recruiters can meet them. Optimizing

human capital

01-2

010


Drakkar: aerospace expertise

>


Personnel Retention and Skill Development

Do you want to increase staff retention and improve company

performance? Drakkar helps you establish solid foundations for

better organization and structure, and therefore greater

effectiveness. You will be able to retain the best employees, keep

them happy at work and improve customer satisfaction. Our

personnel retention and skill development strategies are road

tested and economical. Let our human resources management

specialists take you even further.

Outsourcing

Do you want to concentrate more on the strategic development of

your company, welcoming a partnership for the day-to-day

management of one of your operations?

Follow the example of many of our customers and outsource an

entire deliverable to our experts.

When Drakkar takes on an outsourcing mandate, it makes a formal

commitment to day-to-day responsibility for planning, organizing and

managing operations for the outsourced sector.

Avoid delays in delivery schedules resulting from a shortage in

qualified labour or organizational limitations. Take advantage of

our concept and call on our self-sufficient teams of professionals.

They will deliver expertise, versatility, flexibility and productivity.





Québec


1-800-667-1988

1-877-372-5527

Transportation Sector

It’s a fact… Drakkar is the leader in placing qualified truck drivers.

But did you know that we offer much more?

Recruiting, retention, skill development, outsourcing … based on our

expertise, we innovate in the transportation sector, just like we do in

many other areas of business.

The Most Effective Avenue in Human ResourcesHow does Drakkar keep its promise of delivering superior competitive

advantage?

> Through its expertise in all areas of human resources management

(organizational development, health and safety and more) and

operational management in the transportation sector (process

management, road safety, driver training, etc.).

> Through its structure, which combines specialized resources and

processes that can be offered to a number of customers, that

would not otherwise be available to a single company.

> Because Drakkar is a major employer in its own right, with over

1000 employees, 500 of them in transportation. As a result, its

consultants and managers are exposed to a tangible environment,

so they can make better diagnoses and propose more relevant

solutions.

Personnel Placement

Dynamic, inventive and result-driven, Drakkar offers concrete solutions

to complex labour management problems. It’s well known that we

recruit truck drivers, but we also offer this service for all the other

departments in your company: logistics, accounting, administration,

customer service, warehousing, shipping and receiving, and more.

No matter what your human resources needs, our seasoned recruiters

can meet them. Optimizing human capital

01-2

010


Drakkar: transportation

expertise

>


Personnel Retention and Skill Development

Do you want to increase staff retention and improve company

performance? Drakkar can help establish solid foundations for

better organization and structure, and therefore greater

effectiveness. You will be able to retain the best employees,

keep them fulfilled at work and improve customer satisfaction.

Our personnel retention and skill development strategies are

road tested and economical.

Let our human resources management specialists take you

even further.

Outsourcing

Do you want to concentrate more on the strategic development

of your company, welcoming a partnership for the day-to-day

management of one of your operations? Follow the example of

many of our customers and outsource an entire deliverable to

our experts. When Drakkar takes on an outsourcing mandate,

it makes a formal commitment to day-to-day responsibility for

planning, organizing and managing operations for the outsourced

sector.

Outsourced operations are ISO-certified and/or meet the highest

standards in business processes.

Don’t hesitate to entrust us with a mandate, for example, to

manage your pick-up and delivery, cross-dock or warehouse

activities. You’ll be able to focus on your other priorities, with

complete peace of mind.





Québec


1-800-667-1988

1-877-372-5527

global offer & our practices

Documents