GSA Center for New Media and Citizen Engagement

GSA Center for New Media and Citizen Engagement

• Three missions:

• Make it easier for government to engage with citizens

• Make it easier and desirable for citizens to engage with government

• Get it done efficiently and effectively

• Government-wide center of excellence for new media, citizen engagement, and “gov 2.0”

• Our customers are primarily other agencies

Office of Citizen Services 2010

AA and DAADave McClureMartha Dorris

Global GovInnovation Network

Chief of StaffEarl Warrington

Citizen Facing Agency Facing

Technology Support TeamJohn Murphy

Darlene Meskell

Center for Customer Service

Excellence

Sheila Campbell

FCIC

Theresa Nasif

Citizen Services

Performance Dashboard

Citizen Notifications and Alerts

Center for New Media/Citizen Engagement

Bev GodwinGwynne Kostin

Cloud Computing

PMO

Katie Lewin

FedBookTom

Freebairn

Federal Center for New Media and Citizen Engagement

• The Center makes it easy for the government and the public to constructively engage with each other online to meet 21st century citizen expectations for participation, collaboration and service.

• The Center is an accelerator and incubator for governmentwide solutions of new media and citizen engagement technologies, practices, and policies.

Center for New Media and

Citizen Engagement

New Media Technology Innovations

•Enhance governmentwide capacity for citizen engagement and new media•Scan environment for citizen engagement solutions based on user needs, preferences and trends

• Ideation and dialog tools• Innovation challenges and prizes

•Evaluate tools•Identify barriers and find solutions to policy challenges•Recommend tools and approaches to implementation (build, buy, create BPAs)•Replicate promising efforts from federal, state, local governments & private sector•Build prototypes based on user-center design•Implement new initiatives •Build government wide capacities•Provide feedback to private sector entities on government requirements

New Media/Citizen EngagementServices & Delivery

•Evangelize open government engagement principles•Run and consult on citizen dialogs, innovations challenges, and new media•Model behavior in GSA•Implement repeatable services, tools, and processes across agencies•Manage purchase agreements•Conduct user testing of products/services•Gather and report customer feedback to assess user satisfaction with tools/services•Develop case studies•Consult with and support agencies•Convene and participate in communities of practice•Get the message out on citizen engagements

Acquisition SupportSecurity/Privacy Support

Infrastructure/Tech SupportMetrics & Consumer Pulse

Capacity Building

OMBOSTP

WH New MediaAgencies

We Enable and Support Others’ Innovations

33 Terms of Service on Apps.gov165 Signed, 651 Uses

Additional Government-Compliant Citizen Engagement Tools

Innovation Challenges & Prizes