guide to keeping your agency in business when disaster strikes

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ARE YOU PREPARED FOR THE WORST? T H E C L O U D K E E P S Y O U R A G E N C Y I N B U S I N E S S W H E N D I S A S T E R S T R I K E S

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Page 1: Guide to Keeping Your Agency in Business When Disaster Strikes

ARE YOUPREPARED FOR THE WORST?

THE CLOUD KEEPS YOUR AGENCY IN BUSINESS WHEN D

ISASTE

R S

TR

IKE

S

Page 2: Guide to Keeping Your Agency in Business When Disaster Strikes

DISASTERS OCCUR EVERY DAY, EVERYWHERE IN THE WORLD CYBER ATTACKS, THEFT AND DAMAGING WEATHER HAPPEN WITHOUT WARNING.

Consider this:> Hurricane Sandy created

business losses estimated at $8.3 billion1

> U.S. Cyber Command says 6 million2

cyber probes/ attacks occur each day

Page 3: Guide to Keeping Your Agency in Business When Disaster Strikes

CAN YOUR BUSINESS WITHSTAND A CATASTROPHE? DOWNTIME CAN BE DETRIMENTAL TO ANY BUSINESS:

> Small businesses can lose $3,0003

a day, and larger companies up

to $10,0004 daily

> 60% of U.S. small businesses don’thave a formal emergency response plan5

> 75% fail within three years if they don’thave a business continuity plan6

Page 4: Guide to Keeping Your Agency in Business When Disaster Strikes

KEEP YOUR BUSINESS RUNNING DURING A DISASTER THE “ALWAYS-ON” NATURE OF CLOUD TECHNOLOGY ENABLES YOU TO:

> Provide customer service during any disaster

> Prevent downtime that leads to lost revenue

> Recover faster

Page 5: Guide to Keeping Your Agency in Business When Disaster Strikes

WHY IS CLOUD TECHNOLOGY IMPERATIVE FOR YOUR BUSINESS?DISASTERS ARE UNPREDICTABLE, BUT YOU CAN PREPARE. MORE IMPORTANTLY, YOU CAN BE THERE FOR YOUR CUSTOMERS WHEN THEY NEED YOU THE MOST.

“ OUR JOB AS AGENTS is to protect the assets of our customers.”

JOHN ROE CEO, CITY UNDERWRITING AGENCY

Page 6: Guide to Keeping Your Agency in Business When Disaster Strikes

YOU ONLY NEED AN INTERNET CONNECTION TO KEEP YOUR BUSINESS RUNNINGCLOUD TECHNOLOGY PROVIDES ACCESS TO INFORMATION USING INTERNET-ENABLED DEVICES.

> Employees can retrieve data and return customer calls, emails and social media posts

> Customer portals provide 24/7 access to policy and claims information

“ WE CAN ACCESS OUR SYSTEM from anywhere with an Internet connection, using any mobile device.”

DEB SCHILZ

MANAGER, PRAIRIE STATES INSURANCE

Page 7: Guide to Keeping Your Agency in Business When Disaster Strikes

OUTAGES HAPPEN, BUT NOT IN THE CLOUDREDUCE LOSS AND MITIGATE RISK ASSOCIATED WITH POTENTIALLY CRIPPLING SITUATIONS.

Leverage cloud technology to provide continuous service to your customers with anytime access to your data.

“ WE LOST POWER DURING HURRICANE SANDY for four days. With Applied CSR24, we were able to reach every single client on the same day.”

DEBORAH CLANCY

SYSTEMS ADMINISTRATOR, CITY UNDERWRITING AGENCY

Page 8: Guide to Keeping Your Agency in Business When Disaster Strikes

PROACTIVELY COMMUNICATE WITH YOUR CUSTOMERS WHEN THEY NEED YOU THE MOST: BEFORE, DURING AND AFTER A DISASTER.

“ APPLIED EPICONLINE ALLOWS US TO HAVE ACCESS to our customer base from anywhere, providing our clients with immediate service.”

ED HIGGINS

PRESIDENT, THOUSAND ISLAND AGENCY

COMMUNICATION IS CRITICAL DURING A DISASTER

Page 9: Guide to Keeping Your Agency in Business When Disaster Strikes

CLOUD TECHNOLOGY ALLOWS YOU TO:

> Protect your business and maintain revenue

> Continue to service customers with claims processing

“ IF WE WERE STILL IN A LAN ENVIRONMENT, the hardware required onsite would have been damaged. Recreating our IT from scratch? I have no idea how long it would take to get up and running.”

GILLIAN VAN KEMPEN MANAGING DIRECTOR AND EVP, BEST BUY INSURANCE

WATCH THE BEST BUY INSURANCE SUCCESS STORY >

STAY OPERATIONAL WHEN DISASTER OCCURS

Page 10: Guide to Keeping Your Agency in Business When Disaster Strikes

SAFEGUARD YOUR ASSETS AND OPERATIONS AGAINST ANY THREAT.

> Protect your data and your bottom line

> Mitigate risk to your core business operations

“ I DON’T HAVE THAT WORRY ANYMORE that my people won’t be able to work. I know that the data is accessible, and it’s safe.”

MAURA MCMAHON PRIMUS CFO, MCMAHON AGENCY

CLOUD TECHNOLOGY PROTECTS YOUR AGENCY

WATCH THE MCMAHON AGENCY SUCCESS STORY >

Page 11: Guide to Keeping Your Agency in Business When Disaster Strikes

5 WAYS YOUR COMPANY CAN BENEFIT FROM CLOUD TECHNOLOGY:

> Constantly communicate with customers and staff

> Remain operational during a crisis

> Leverage advanced security against cyber and natural threats

> Increase productivity by streamlining operations

> Access account information online, 24/7

BEST PRACTICE: LEVERAGE THE CLOUD

Page 12: Guide to Keeping Your Agency in Business When Disaster Strikes

PLANNING FOR THE WORST CAN BE THE BEST THING FOR YOUR BUSINESS.

5 key steps for business continuity:

> Make a plan

> Consider mobility

> Assemble resources

> Pack essentials

> Leverage the cloud

VIEW DIASTER RECOVERY CHECKLIST >

PREPARE YOUR AGENCY FOR THE UNEXPECTED

Page 13: Guide to Keeping Your Agency in Business When Disaster Strikes

1 Economic Impact of Hurricane Sandy. US Department of Commerce. 2013. 2 DOD Needs Industry’s Help to Catch Cyber Attacks, Commander Says. US Department of Defense. 2012.3 David Mielach. Natural Disasters Wreak Havoc on Small Businesses. Business News Daily. 2013.4 Kevin Casey. 57% Of SMBs Have No Disaster Recovery Plan. InformationWeek. 2011.5 The State of Global Disaster Recovery Preparedness. The Disaster Recovery Preparedness Council. 2014.6 Small Business Continuity Planning.