HCL INDIA and THE GICBusiness Value

Innovation

Delivery Excellence

WWW.hcltech.com

The Global In-house Center (GIC)/GIC model has been gaining significant traction in recent years. Formerly called “GIC centers”, these centers were traditionally viewed as cost centers for parent organizations. However, with the upsurge in global sourcing, GICs today are changing the game by going beyond their delivery mandates. They are now proving to be centers of excellence, profit centers, program management offices and hubs for innovations.

WHAT LIES AHEAD FOR THE GIC

* Value creation for the parent entities (operational to strategic, more accountability, independent decision making and managing vendor relationships)

* Setting up of multi-function centers in India and acting as power centers for global MNCs

* Center of Excellence—India is now home to more than 100+ COEs within GICs

* Eco-system connect—GIC’s exploring various channels to partner with start-ups as well as Indian IT majors

* Transformation into a global sourcing hub for the organization’s entire IT and business process needs

* Emergence as the hub for digital and futuristic products for the global corporates

* Focus on business value and innovation to be supported by high quality talent, technology and leadership

* Evolution from being enablers of business to strategic business partners

HCL & THE GIC MARKET

At HCL, we understand that a GIC is the bedrock of the parent’s foundation. HCL has been involved in the GIC business for a while, across industry verticals. Committed to cementing existing engagements and building new relationships, the company set up a dedicated GICs Unit in 2014. Since then, it has seen the emergence of regional outfits on the Sales and Delivery front in the India Geo.

GLOBAL IN-HOUSE CENTERS (GICS): THE HOTBED OF INNOVATION HCL Service Offerings:

HCL Sourcing Models:

HCL ENGAGEMENT MODELS

With HCL, customers can choose from an array of engagement models, which can be tailor-made to suit their unique business requirements. The transformation to different models can be achieved over a period of time, based on the maturity of the engagement. The tentative timelines required to achieve each model state is indicative and can vary based on case.

Technology Landscape Supported:

Business-aligned Sourcing model SOT (Skill On Tap) for accelerated hiring

• Rich experience in working with GICs across industry verticals, engagement and pricing models

• Skills on Tap (SOT)

- Dedicated team of 50+ individuals manage the SOT hiring process

- Shorter supply chain mechanism

- Operating in 60 of HCL’s top 100 accounts

• Dedicated deployment team for demand/supply mapping

• Dedicated bench created for GICs for rapid deployment

• Expertise to take end-to-end ownership for “staff augmentation” i.e. – Hire to Deploy cycle

• Team mix of technology, sales and resourcing SMEs

• Dedicated delivery and account managers for better demand fulfillment

• Dedicated customer relationship management teams

Co-Managed IT framework providing guaranteed cost reduction of up to 30%

ASSeT™ framework to ensure seamless transition

THE HCL DIFFERENCE

WHY HCL?

OUR VALUE PROPOSITIONDelivering Success beyond Value

For years now, HCL has been leveraging the GIC model to accelerate business benefits for large MNCs across industries. Currently, HCL works with the top 100 GICs and deploys over 500+ resources across Staff Augmentation and Managed Services projects pan India.

RELATIONSHIP THAT UNLOCKS BUSINESS VALUE

What you can expect from HCL

With HCL, you can be sure that we have been there and done that. We have enabled several successes for our customers through services ranging from IT to Engineering to Telecom to Back Office Support to Share Services Centers.

Here’s what makes it possible for us to drive tangible business value and benefits for our customers:

• Relationship- driven engagement—Long term loyalty leading to strategic partnership

• Minimized investment in terms of hiring, internal training and skill development

• Business-aligned IT workforce and cultural fit

• Higher quality at a reduced rate card

• Faster time to market—Short ramp-up and ramp-down times providing agility and flexibility

• Effective management of dynamic hiring volume changes

• Global best practices of delivery capabilities

• Comprehensive talent management framework spanning learning, workforce performance and compensation

• Transparency while HCL takes complete ownership—Starting from successful hiring of the desired skill set, managing the entire resource pool, training the resources, taking care of the attrition and ensuring project deliverables abiding by the SLA

• Scalable model ensuring demand as per requirement on as-and-when project availability basis

• Knowledge retention due to optimal resource utilization and creation of an effective talent pool

• Skilled workforce through cross-skilling across support, development teams and development of multi-skilled resources

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