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Karen Boyd,

Health Net

We make a difference,

one member at a time.

Decision Power® Health in Balance Information, resources and support for every

person, every stage of health

A guide for Health Net members

1

What Does

Health Mean?For every person, there is a different defintion. That’s why Health Net

created Decision Power®.

Decision Power® brings together under one

roof, the information, resources and personal

support that fit you, your health and your

life. Whether you’re focused on staying fit,

dealing with back pain or facing a serious

diagnosis, we’re here to help you

make informed decisions.

You can use Decision Power as

much as you like in the way that

works best for you:

• Get guidance setting

achievable health goals.

• Focus on weight loss with a

step-by-step online plan.

• Work with a Health Coach

to evaluate treatment

options.

We’ve included Decision Power with all

Health Net plans, because when it comes

to your health, there’s more than one right

answer.

Herminia Escobedo,

Health Net

We get members what

they need.

2

Staying healthy is just as important as getting well.

Making the most of your health is what

Decision Power is all about. We’re focused

on your whole health, not just one concern

or disease. So we work with you to identify

potential risks, and help prevent minor

concerns from becoming big problems. And

we’re here for you should you face serious

medical concerns.

• Wellness and prevention for healthier

living – Learn how to improve your blood

sugar levels to minimize diabetes risk, boost

your fitness level to manage blood pressure,

incorporate heart-healthy foods in your

daily diet, and more.

• Preference-sensitive conditions –

Guidance and options for conditions such

as chronic back pain, breast cancer, and

arthritis of the hip and knee where there

are multiple treatment approaches and

the right one depends on

your specific condition,

personal preferences

and values.

• Chronic conditions – Support for people

living with ongoing health challenges such

as diabetes, asthma, depression and heart

disease.

• Severe illness – The point at which a

medical condition takes center stage,

requiring in-depth support and links

to specialized services (e.g., home care,

behavioral health care, skilled nursing).

Cardiometabolic risk

We’ve all heard the news, seen the magazine covers. Americans are getting bigger, and the resulting health issues are growing. In fact, 20–25 percent of the U.S. population has cardiometabolic risk – a combination of three or more of six risk factors that predict diabetes, heart disease, colon, prostate and uterine cancers:

•Waist>40”menor>35”women

•Bloodpressure>130/85

•Fastingbloodsugar>100

•Triglycerides>150

•HDL(good)cholesterol <40menor<50women

•Smoking

If unchecked, these factors can lead to aseriousdisease.DecisionPowercanhelpyoureduceyourrisk.CallanytimetotalkwithaHealthCoachandfindoutwhatstepsyoucantaketoavoidcardiometabolic risk.

Jesus Hao,

Health Net

We keep members informed.

3

Your health. Your time. Your choice.

Whether you have a question, want help with

a specific health goal, need treatment but

want to understand all your options, or are

living with illness, you choose how and when

to use the information, resources and support

available. You can use Decision Power online or

by calling a Health Coach (1-800-893-5597,

TTY/TDD 1-800-276-3821). Try multiple

resources at once, or one at a time. 24 hours a

day, seven days a week, Decision Power is here

for you.

Log on to www.healthnet.com

Register online and take the Health Risk

Questionnaire (HRQ) – It’s your gateway

to ongoing recommendations and resources

based on your unique health profile and

goals. In just minutes, you’ll get an instant

health picture and more ways to take control

of your health.

Try a step-by-step plan that combines online

coaching and self-help tools with phone

support so it’s easier to make lasting

health changes.

• Tobacco use

• Weight management (adult and child)

• Nutrition

• Stress reduction

• High cholesterol

• High blood pressure (hypertension)

Set up a personal Health Record to track

your health progress and have a complete

medical snapshot whenever you need it. You

can set up yours to capture claims data and

the self-reported data from your HRQ. You

can also enter immunization and test records/

results. Plus, you’ll automatically receive

recommended next steps and alerts about

things to discuss with your doctor.

Find support for mental

health concerns – Tools to

assess depression, excessive

alcohol use and other emotional

health issues.

Keep track of prescriptions in

our medication center where you’ll

also find the most up-to-date information

about potentially harmful drug interactions,

prescription drugs and over-the-counter

medications and supplements.

Know the numbers with our handy tools:

• Health trackers (cholesterol, diet, fitness)

• Hospital comparison report

• Treatment cost estimator

Be informed – Decision Power delivers

trusted, easy to understand materials right to

your fingertips. Beyond our in-depth article

library, you’ll find:

• Streaming videos that show how others

have chosen different treatment options for

a variety of health conditions ranging from

lower back pain to breast cancer.

• Access information resources, such as

Healthwise® Knowledgebase, an online

health encyclopedia; HEAR® Audio

Library, which contains information on

355 health topics; and Health Crossroads®

Web Modules, which explain the pros and

cons of various treatments.

You can use Decision

Power online or by

calling a Health Coach

(1-800-893-5597, TTY/

TDD 1-800-276-3821).

4

With Decision Power, you get the

convenience of a single point of contact

for any and every health question, goal

or situation. The Health Coach you

talk to – a trained professional such

as a nurse, respiratory therapist or

dietitian – will present choices, explain

options and support you based on

your individual values, situations and

preferences.

One-on-one consultations and a

single point of contact: You can

talk to the same Health Coach

every time you call. During each

call, your Health Coach will make

an appointment for the next one. All our

Health Coaches have experience and know-

how to help you with your primary concern

while exploring and addressing the range of

issues that may be related to and complicated

by it.

Answers to health questions about fever,

diaper rash, cuts, bites, etc. Always call 911 or

go straight to the emergency room in a life-

threatening situation.

Techniques for talking to your doctor and

evaluating treatment options.

Pointers for setting achievable health goals

on topics such as weight management,

smoking cessation, stress reduction,

cholesterol management, blood pressure

control and more.

Guidance/support for living with

an ongoing illness such as asthma, diabetes,

heart disease and depression, among others.

Specialized support for end-stage diseases,

severe trauma – expert nurse case managers

work one-on-one with patients and families,

facilitating any and all services that may be

helpful – home care, hospice, skilled nursing,

behavioral health, and more.

Doctor-patient connection

Doctors know medicine. You know your

body. With Decision Power, it’s easy to learn

what questions to ask, how to explain your

preferences and to get the support you need

from your doctor. The more you know, the

easier it is to navigate complicated health

choices and make the ones that are right

for you.

With Decision Power,

you get the convenience

of a single point of

contact for any and

every health question,

goal or situation.

Your choice + our expertise = Health in Balance.That’s Decision Power.

1 Based on the independent 2010 Decision Power Member Satisfaction Survey, enterprise-wide average. Sample size: 800 program users, 800 non-users and 800 non-chronic inbound users, yielding 95% confidence intervals of = 5 +/- for all measures on the survey.

You have access to Decision Power through your current enrollment with any of the following Health Net companies: Health Net of Arizona, Inc.; Health Net of California, Inc.; Health Net Health Plan of Oregon, Inc.; Health Net Life Insurance Company.

Decision Power is not part of Health Net’s commercial medical benefit plans. Also, it is not affiliated with Health Net’s provider network and it may be revised or withdrawn without notice. Decision Power services, including Health Coaches, are additional resources that Health Net makes available to enrollees of the above listed Health Net companies.

6026060 CORP86790 (1/12) In Arizona, Health Net of Arizona, Inc. underwrites benefits for HMO plans, and Health Net Life Insurance Company underwrites benefits for indemnity plans and life insurance coverage. Health Net of Arizona, Inc., Health Net of California, Inc., Health Net Health Plan of Oregon, Inc. and Health Net Life Insurance Company are subsidiaries of Health Net, Inc. Health Net and Decision Power are registered service marks of Health Net, Inc. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved.

Support you can count on.

At Health Net, we’ve been helping people

get and stay healthy for over 30 years. We

know what it takes to build total health. It

takes quick access to expert answers. 24/7

confidential consultations. More choices and

flexibility.

But don’t take our word for it. Trust the

thousands of people who have used Decision

Power and recommend it to their friends.

In fact, 80% of users were satisfied with the

assistance their Health Coaches provided.1

Already a member?

YoucanstartusingDecisionPowertoday!Just log on at www.healthnet.com or call 1-800-893-5597(TTY/TDD1-800-276-3821)tospeakwithaHealthCoach.