REACHING THE HEARTS OF HEREFORDSHIRERachel JonesMari Davis

Herefordshire

What politicians said

This is the most valuable thing I have been involved with since I became a councillor. The

community has taken the lead in talking

about the things that matter to them.

A new way of thinking about how

we provide services.

Raised our profile in our wards. People

have seen us make things happen.

What the communities said

You seem to think the more you

communicate the happier we are. We

don’t see any actions. Be honest and tell us if it cant

be done.

We found shared solutions which

ultimately means we will take shared responsibility.

The Council really listened and we had a dialogue.

What public service managers said

I welcomed being in a position where the Council wasn’t in control and we had to go with the

flow

As officers this is all about listening and hearing in a

different way. I now have a very strong sense of

“why we are here” and “what we are

here to do”

THEORY INTO PRACTICE

HISTORY BELONGING

PLACE FAIR EXCHANGE