hertfordshire care services directory 2012/13

Hertfordshire Care Services Directory 2012/13

The comprehensive guide to choosing and paying for care

• Home support • Care homes • Specialist care • Useful contacts

St Albans Watermill Bridge

In partnership with

In a serene and peaceful location set in the midst of trees and yet within minutes of thecentre of Hitchin is this superlative hideaway. Whether your needs are for long term, respite,convalescent or palliative care we have staff trained in the provision of optimal assistance inall these areas. We have an experienced team of care staff who can assist those with arange of physical and sensory issues, as well as a specialised Dementia facility.

What do we have to offer you?• An artistically designed, spacious home with vast amounts of sunlight• Luxury rooms with sumptuously equipped en-suites• Beautiful vistas of the Hertfordshire countryside from your window• A bistro in which to entertain• Sensory rooms to give you pleasure• Exceptional gardens, grazing horses and an abundance of wildlife• Hairdressing salon• Exercise rooms• Doctors surgery• Library• Plus, an activity programme to tempt us all

You are invited to come and see for yourself what Foxholes has to offer. Comeand discover a haven that you will be happy to call home.

Seeking a new home?Come and join us for a tour of Foxholes.

Please call or e-mail us for more details or to set up an appointment

(01462) [email protected] Road, Hitchin, Hertfordshire SG5 2EN

A Centre of Care & Excellence

Discover a haven that you will be happy to call home

Seeking a new home?In a serene and peaceful location set in the midst of trees and yet within minutes of the centre of Hitchin is this superlative hideaway. Whether your needs are for long term, respite, convalescent or palliative care we have staff trained in the provision of optimal assistance in all these areas. We have an experienced team of care staff who can assist those with a range of physical and sensory issues, as well as a specialised dementia facility. We have plenty to offer including:

An artistically designed, spacious home with vast amounts of sunlightLuxury rooms with sumptuously equipped en-suitesBeautiful vistas of the Hertfordshire countryside from your windowRestaurant with an outside dining experience serving an a la carte menuA ‘Sow, grow & eat’ experience with our very own vegetable gardenAn on-site shop selling everything from stamps to clothingSensory rooms to amplify your sensesExceptional gardens, grazing horses and an abundance of wildlifeA hairdressing salon and nail bar for therapyExercise roomsDedicated GP consulting room, working in partnership with local GPsA LibraryInternal CCTV for comfort and protectionPlus, an activity programme to tempt us all

••••••••••• •••

For more details or to set up an appointment please contact us on 01462 410 767 or email [email protected] can also visit us atwww.foxholescarehome.com.

Pirton Road, Hitchin, Hertfordshire SG5 2EN

“Working with extreme passion

to give the best care we

can!”

3V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Areas covered by this Directory 4

Information, advice and support services 4–6

HertsHelp 5 Services developed in partnership with the voluntary sector 6

Helping you to stay independent 6–7

Hertfordshire Enablement 6Equipment 6Community alarms and telecare 7Day care services 7

Personalisation 8

Personal budgets 8Direct payments 8Individual Service Funds (ISFs) 8

What care services are available? 9–19

Coming out of hospital 9Care in your own home 11Home care agency checklist 11Home care providers 12Support for carers 18Continuing care 19

Housing with care 19–20

Flexicare housing in Hertfordshire (extra care) 19Sheltered (or retirement) housing 20

Care homes and specialist services 20–23

Types of care home 20Care homes checklist 21Specialist care services 22Residential dementia care checklist 23

Paying for residential care 24–26

Self-funding advice 24What will you have to pay for your care? 25Care fees in Hertfordshire 25Third party payments 26

Essential Information 26–28

Inspection and registration of care services 26Report abuse of a vulnerable adult 27Compliments, comments and complaints 27How solicitors can help 28Mental capacity 28

Useful contacts 29

Local useful contacts 29National useful contacts 30Out-of-county care 30Independent advice line 31Hertfordshire Care Providers Association (HCPA) 31

Care provider listings 32–49

Care home and care homes with nursing listings are divided into the regions shown below and on the map on page 4.

n Broxbourne 32n Dacorum 33n East Hertfordshire 34n Welwyn Hatfield 36n Hertsmere 38n North Hertfordshire 40n St Albans 43n Stevenage 45n Three Rivers 46n Watford 48

Index 50–54

Contents

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

This Directory is about care homes and home care services. If you need help with translation into other languages including British Sign Language, or you need this information in large print, Braille or on audio

tape, please contact the Hertfordshire County Council customer service centre (contact details on page 29). Hertfordshire County Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised within it. All the listings in this publication are supplied by the Care Quality Commission and neither Hertfordshire County Council nor Care Choices can be held responsible for any errors or omissions.

4

Sub heading

Areas covered by this Directory

Information, advice and support services

n Broxbourne 32n Dacorum 33n East Hertfordshire 34n Welwyn Hatfield 36n Hertsmere 38

Home care listings begin on page 12.

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

This Directory is divided into the geographical areas indicated on this map.

Care homes/care homes with nursing listings start on:

St Albans Cathedral

n North Hertfordshire 40n St Albans 42n Stevenage 45n Three Rivers 46n Watford 48

Most of us would like to live independently in our own homes for as long as we can. There are many different services to help you do this. They are provided by a range of organisations, including district councils, voluntary groups, private care agencies, the NHS and Hertfordshire County Council.

With so many care services to choose from, it can be difficult sometimes to decide which is the most appropriate for you. We hope this Directory is just one of a number of tools to help you decide what is best for you.

Bramfield

5

Need information, advice or support? Give HertsHelp a call today.

Since its launch last year, HertsHelp has helped thousands of people across Hertfordshire.

One of the first of its kind in the country, HertsHelp is a free and confidential information service offering help to all ages. It provides a single route into the wide range of expertise, support and resources offered by a network of organisations across the county.

The experienced HertsHelp advisers can put people in touch with the right organisation to help them quickly and easily, possibly saving lots of time and energy that might otherwise be spent on a long and unnecessary search. So, whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you.

Here are just some of the issues that people have asked HertsHelp about:• how to get support if you are looking after someone• how to get help to stay independent• how to have a healthy lifestyle and stay physically fit• where to find emotional support and someone to

talk to• how to get advice about money matters or benefits• where to find out about groups and activities to

join in your area• how to get help to feel safe at home• where to get support and information about

children’s issues• what to do if you need help to explain a problem

or have your say

HertsHelp helps people find answers to these and many other questions.

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

HertsHelp

A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances.

Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support.

The client was advised: • how to apply for direct payments and get

support from Health and Community Services• about the support Carers in Hertfordshire could

offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers

• of local voluntary services, that could provide support around the home and with befriending schemes

• that an advocacy service was available to provide support with communicating with services

In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

So if you need information to help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community, and you don’t know who to ask – HertsHelp can help.

Or if you are having problems with hospital treatment, housing, or a relative’s care home, HertsHelp can provide you with useful support and advice.

How to get in touch:Call: 0300 123 4044 (local call rate)Email: [email protected] Minicom: 0300 456 2364 Text: hertshelp to 81025 Skype: Skype – HertsHelp

HertsHelp is run by POhWER, a Hertfordshire-based national charity, and is supported by Hertfordshire

County Council and NHS Hertfordshire. HertsHelp is open Monday to Friday 9am to 5pm

and until 7pm on Thursdays. For more information, visit: www.hertsdirect.org/hertshelp.

Whatever the question or problem, there is just one phone number to ring – 0300 123 4044 – and the experienced advisers at the other end can provide information in a wide range of formats and refer callers to the relevant experts in the HertsHelp network of organisations.

Give HertsHelp a call today.

6

Hertfordshire Enablement

Helping you to stay independent


Equipment

Services developed in partnership with the voluntary sector

Health and Community Services works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions.

Examples include:

• day services, lunch clubs and social groups

Run in partnership with Goldsborough Homecare, Hertfordshire Enablement service aims to deliver benefits to older people with physical and/or mental health problems by helping people to live as independently as possible, preferably in their own home. This could be achieved through home care, home adaptations, Telecare or with information and advice about the range of support services available. Enablement beds in community settings will be provided for anyone who might not be able to manage living at home.

Anyone who has been referred to adult social care services for ongoing support – for example from a hospital or a specialist mental health team, or through the council’s customer service centre – and who meets Health and Community Services’

eligibility criteria will go through enablement unless they are de-selected by the council. This will only be the case if it is believed that the person will not benefit from the service. It is expected that 80 per cent of new referrals will go through the service.

Within 24 hours of being referred, Health and Community Services aim to have a package in place for people which will help them stay independent by learning and/or re-learning the skills required for daily living.

The service is free at the point of delivery for up to six weeks, after which time it is expected that many people will have reduced or no care needs in the future.

For further information, visit www.hertsdirect.org and type ‘enablement’ into the search box.

There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. These simple items are often referred to as ‘Simple Aids for Daily Living’. If you would like more information please contact Health and Community Services or HertsHelp or go to www.hertsdirect.org.

Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering or run a hire or loan scheme.

HAD has a permanent display of specialist equipment where you can try different pieces of equipment and it also runs a wheelchair accessible transport service. HAD is located at the Terry Stevens Centre which is open to the public Monday – Friday 9am – 4pm and from 10am – 2pm on Saturdays. For more information please contact the manager on 01707 384260 or email [email protected].

Hertfordshire Action on DisabilityWoodside Centre, The CommonsWelwyn Garden City AL7 4DDTel: 01707 384260 Web: www.hadnet.org.ukEmail: [email protected]

• befriending, visiting and telephone contact services

• support schemes to help people being discharged from hospital

• support for carers

• respite care

• advocacy and information, and advice

• handyperson schemes.


Alphamarque Shop 1, Highfield Park, 63 Russet Drive St Albans AL4 0AZ Tel: 01727 837836Email: [email protected]: www.alphamarque.com. Open: Mon–Fri 10am–8pm, Sat 10am–6pm, Sun 11am–5pm

Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7YJ Tel: 01442 270202Email: [email protected]: www.automobilityconcepts.netOpen: Mon–Fri 9am–5.30pm

Better Mobility 48 Lower Kings Road, Berkhamsted HP4 2AA Tel: 01442 768797 Email: [email protected]: www.bettermobility.co.uk. Open: Mon–Wed 9am–5pm, Thur & Fri 9am–4pm, Sat 9am–3pm

Better Mobility 12 Henry Wells Square, Grove Hill Hemel Hempstead HP2 6BJ Tel: 01442 768797Email: [email protected]: www.bettermobility.co.ukOpen: Mon–Fri 9am–5pm, Sat 9am–1pm

Cane and Able Healthcare Hitchin Ltd 28 Bancroft, Hitchin SG5 1LA Tel: 01462 454521Email: [email protected]: www.caneandable.co.ukOpen: Mon–Fri 9am–5pm, Sat 9am–1pm

Carvercare & Mobility 2g The Gallery, The Luton Arndale Centre Luton LU1 2TW Tel: 01582 487878Email: [email protected]: www.carvercare.co.uk. Open: Mon–Fri 9.30am–5.15pm, Sat 10am–2pm

Hertfordshire Action on Disability Woodside Centre, The Commons Welwyn Garden City AL7 4DD Tel: 01707 324581 Email: [email protected]: www.hadnet.org.ukOpen: Mon–Fri 9am–4pm, Sat 10am–2pm

1st Call Mobility 12–18 Little Walk, Harlow, Essex CM20 1HY Tel: 01279 425648Email: [email protected]: www.1stcallmobility.co.ukOpen: Mon–Sat 8.30am–5pm

Mobility Concepts 172 The High Street, Watford WD17 2EG Tel: 01923 804142Email: [email protected]: www.automobilityconcepts.netOpen: Mon–Fri 9am–5.30pm

Oaks Cross Pharmacy 118 Oaks Cross, Broadwater, Stevenage SG2 8LU Tel: 01438 314747Email: [email protected]: Mon–Fri 9am–6pm

Local suppliers

Community alarms and telecare

If you are worried about getting help after falling, you may want to get a community alarm installed.

The alarm can be worn on your wrist or as a pendant. Just pressing a button will alert staff at a response centre who can contact your family or a friend or call an ambulance. Some services can even send someone out to help you. Contact your local district or borough council to discuss community alarms in your area.

Telecare is a range of automatic sensors which

can be provided to people who require more than a pendant alarm. These sensors raise an alert at the response centre without the person needing to push their pendant button. The range of sensors include fall detectors, smoke alarms, flood detectors, bed sensors which can report if someone has got out of bed in the night and not returned. If you feel that you would benefit from telecare, please contact Health and Community Services for more information.

Day care services

These offer the chance to meet other people outside your home, share activities and have a meal. It is possible to have help getting to and from the day care centre. You can only attend some of the day centres

if you have been assessed by Health and Community Services as needing the service and meet eligibility criteria. There are other opportunities such as luncheon clubs and community cafes that are open to all.

8 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Day care services continued

The range of support includes:• looking after very frail or mentally infirm older people• providing social activities and companionship for

older people• helping people with physical disabilities to regain

their skills and manage daily living• helping people with learning disabilities to

develop their abilities• helping people with mental health problems to

regain their confidence and manage everyday life• providing day-time care for very frail and severely

disabled people so that their main carers can take a break.

Day care services target those in greatest need and also provide support to carers.

If you are eligible, you may be able to have a direct payment to arrange your own services (please see below for further information about direct payments).

Personalisation ‘Personalisation’ is a term used to describe the ability to tailor a range of support services to meet an individual’s specific care needs and it is at the heart of the Government’s drive to transform social care.

Personalisation means that every person who receives support, whether from statutory services or funded by themselves, will be empowered to shape

A central part of the personalisation agenda, personal budgets are an amount of money councils can allocate to help people who due to disability, frailty or vulnerability, get the support they want.

An ISF is used when someone’s personal budget (or a proportion of that budget) is lodged with a chosen

You must be assessed by Adult Social Care to see if you eligible for services (or direct payments to buy them). If you are, you may be able to receive a direct payment to organise your own care. A direct payment could cover all or part of your care needs. A direct payment is money from a council’s social services department to cover a specific assessed need.

A direct payment must cover a specific assessed need and can be used, for example, for:• employing a personal assistant to help with care needs • employing a home care worker • employing a live-in care-worker • short stays in a care home for no more than 4 weeks • day care

their own lives and the services they receive in all care settings, including their own homes.

Independent living is one of the goals of personalisation. It does not mean living on your own or doing things alone, but rather it means having choice and control over the assistance and/or equipment needed to go about your daily life.

Councils will be working in a different way, in order to give people who use services more choice and control over how money they are entitled to is spent.

provider on their behalf. The individual remains in ultimate control of how their money is spent.

• equipment to meet your care needs that would be provided by the council

• or other services or items that would meet your assessed need.

Direct payments are intended to support adults in independent living, so you cannot use them to pay for permanent accommodation in a care home or care home with nursing.

If you are applying for services for the first time, your social worker should discuss the direct payments option with you when they assess your care needs.

Direct payments are paid straight into your bank, building society, Post Office or National Savings account.

Personal budgets

Direct payments

Individual Service Funds (ISFs)


Coming out of hospital

What care services are available?

If you have been referred to adult social care services by the hospital, and you meet Health and Community Services’ eligibility criteria, you will go through Health and Community Services’ enablement service. This aims to deliver benefits to older people with physical and/or mental health problems by helping people to live as independently as possible, preferably in their own home. For more information on the Hertfordshire Enablement service please see page 6.

Intermediate care – both residential and community-based – aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people will not have to move into

residential care (at least in the short term) or stay longer than desirable in hospital.

When it is provided through a residential service it includes care staff, occupational therapy and physiotherapy, additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence so that they can move back into their own home, feeling confident in their ability to manage for themselves with any necessary additional support.

Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks. Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support. Contact details are on page 29.

Saga Homecare Provides

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If a little extra assistance is needed

around the home, Saga can help make

life easier by providing dedicated support.

Our range of services includes:

n Day-to-day help with household

tasks and personal caren Round the clock live-in care n Respite care for carersn Temporary support and care

before or after hospital treatment.

For more information, please call

stating reference SHA001. Lines open 8.30am-5.00pm weekdays and 9am-1pm Saturday.

saga.co.uk/home-care

NOW AVAILABLE across Hertfordshire

Did you know Saga provides home care?

0800 068 8535

NSL-IL0101v4-SagaAdvert-133x190_RightCareIndex copy.indd 1 17/09/2012 10:46

Caring for Adults and Children of All Ages Across Hertfordshire

• All Personal Care, Domestic Chores and Support Services• Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

Specialist Areas Include:

• Physical Disabilities• Dementia Care

• Degenerative Conditions • Neurological Conditions

• End Of Life Care • Learning Disability Support

Contact Us For a No-Obligation Assessment

0333 700 80 [email protected] • www.carebyus.com

Care Quality Commission and Hertfordshire County Council AccreditedMembers of the United Kingdom Home Care Association

We Care for Adults and Children

in Hertfordshire Of All Ages.

Home Care for You. Home Care For You

All Personal Care, Domestic Chores and Support Services, Visits From ¼ Hour up to 24 Hour Live-In Care, Fully flexible, tailored care packages to suit your individual needs.

Specialist areas include: Physical Disabilities, Dementia Care, Degenerative Conditions, Neurological Disorders, End of Life Care, Learning Disability Support.

Care Quality Commission and Herts County Council accredited. Members of the United Kingdom Home Care Association.

Contact us for a Free Assessment on 0333 700 80 80 (24 Hours) [email protected] www.carebyus.com

Home Care & Support for you


Home care agency checklist

Care in your own home

Home care can be arranged following an assessment by Health and Community Services to help with personal care, such as bathing, dressing and some domestic tasks. This can also be specialised, for example home care aimed at people with dementia.

All home care providers must be registered with the Care Quality Commission (CQC) who inspect agencies against the regulations and essential standards of quality and safety. The CQC regulates and inspects all care homes in the UK. Up to date information about approved home care providers is available on www.herstdirect.org.

You may wish to arrange your own care at home. Ask your care manager about the possibility of receiving a direct payment (see page 8). You will still need to have an assessment of your needs, but then you can decide whether you would prefer to arrange the services yourself.

Home adaptations and improvements may be needed to make life easier. This may include simple adjustments or more major changes, such as installing a hoist over the bath, or making a home suitable for wheelchair access. The council may support you to make these changes if you need the adaptation to maintain independence. For major adaptations you will need an assessment by a Health and Community Services occupational therapist.

It is possible for a choice of meals to be delivered to your home if you are having difficulty in cooking for yourself. Special diets and diets based on your culture can be catered for. Frozen meals can be provided, so that you can defrost, heat and eat when you wish. This is also known as ‘meals on wheels’. Contact Health and Community Services or your district or borough council for more information.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged by Health and Community Services, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services.

People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

Agencies

What experience does the agency have in your particular field of need? Can they supply references for you to check?

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How long has the agency been operating? How many carers would the agency assign to

care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

How can you contact the agency in an emergency or outside office hours?

How hard or easy would it be to make a complaint and how are things then put right?

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers

You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying

If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

© 2012 Care Choices Ltd

Advice for older people

12 Helping you to Choose and Pay for Care • 0800 38 92 077

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

See page 32 for enlarged key to client groups Advertisers are highlighted

ABBey CAre SolUtionS ltdWaltham Abbey EN9 1XE Tel: 01992 713011 Advert page 13 OP D PD SI ABBotS CAre limited St Albans AL1 5FL Tel: 01923 671171 OP D PD LDA SIAC HomeCAreWelwyn Garden City AL7 2HE Tel: 01707 696474 OP D LDAAinSwortH CAre Kings Langley WD4 8AB Tel: 01923 269877 OP D PD LDA MH SI YA ADAll engAge limited CHeqUerS HoUSe Old Hatfield AL9 5AT Tel: 01707 265419 OP D PD SIArCHerS CoUrt Hitchin SG5 1HB Tel: 01462 423852 OP D PD LDA MH SIBlUeBird CAre (CHiltern & dACorUm) Hemel Hempstead HP3 9XY Tel: 01442 933499 OP D PDBlUeBird CAre (StevenAge) Letchworth Garden City SG6 2HB Tel: 01462 676555 OP D PD SI YABlUeBird CAre (St AlBAnS & HertSmere) St Albans AL2 3UG Tel: 01727 261000 OP D LDA YABlUeBird CAre (wAtford & tHree riverS) Rickmansworth WD3 1EQ Tel: 01923 775300 OP D PDBroAd oAk mAnor (dom CAre) Hertford SG14 2JA Tel: 01992 551900 OPBUSHey HoUSe (BeAUmont dCA) Bushey WD23 1QN Tel: 0208 421 8844 OPCAmpHill St AlBAnS St Albans AL1 4AR Tel: 01727 811228 OP LDA MHCAre By US limited Bishops Stortford CM23 3DH Advert page 10Tel: 0333 700 80 80 OP D PD LDA MH SI YA AD

CAre By US ltd – nortH london & weSt HertS Borehamwood WD6 1SD Tel: 0208 099 8276 OP D PD LDA MH SI YA ADCAre fUlly limited Stevenage SG1 3HR Tel: 01438 814045 OP D PD LDA MH SI YA AD

CAremArk (Hemel HempSteAd) Hemel Hempstead HP1 1DS Tel: 01442 234780 OPCAremArk (welwyn And HAtfield) Welwyn Garden City AL7 1HL Advert page 13Tel: 01707 274244 OP D PD LDA MH SI YA ADCAring HAndS StevenAge ltd Stevenage SG1 3DW Tel: 01438 722663 OP D PD LDA MH SI YA ADCHerry tree HoUSing ASSoCiAtion (offiCe) Shenley WD7 9DS Tel: 01923 850580 LDA YACHorleywood BeAUmont (dCA) Chorleywood WD3 5BY Tel: 01923 285111 OPCity CAre welwyn Welwyn Garden City AL7 3LH Tel: 01707 890426 OP D PD MH YACommUnity SUpport ServiCe (dom CAre) Rickmansworth WD3 1AN Tel: 01923 713620 LDACroSSroAdS CAre HertfordSHire nortH Hitchin SG4 0TW Tel: 01462 455578 OP D PD LDA MH SI YA ADCUffley CAre At Home ServiCe Cuffley EN6 4EY Tel: 01707 876197 OP D PD LDA SI YAdelrow CommUnity Watford WD25 8DJ Tel: 01923 856006 OP LDA MHenA/eliSA groUp ltd Welwyn Garden City AL8 7SR Tel: 0800 433 4413 OP D PD LDA MH SI YAenArA CommUnity CAre Berkhamsted HP4 1AA Tel: 01442 870071 OP D PD LDA MH SI YAfAmilieS togetHer Hertford SG13 7AP Tel: 01992 500888 YAgemini nUrSing AgenCy (dom CAre) Old Hatfield AL9 5HZ Tel: 01707 267115 OP D PD LDA MH SI YA ADgmk CAre limited Potters Bar EN6 5BS Tel: 01707 827949 OP D PD MH ADgomBArdS Welwyn AL6 9EL Tel: 01483 712892 PD LDA

Home care providers

V i s i t www . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 13

Caremark (Welwyn & Hatfield) is dedicated to delivering HighStandard, Reliable Home Care to vulnerable people who want toremain living in their own homes independently.

• We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home.

• We encourage the independence of our clients, and respecttheir dignity, confidentiality and freedom of choice at all times.

• We offer you highly competitive, fair and affordable rates.

The Mark of Excellent Care

Looking for High Standard Home Care?

For more information visit: www.caremark-welwyn.com

T: 01707 274 244E: [email protected]

Out & About is a support service providing outreach to adults with learning difficulties, older people, and people with mental health difficulties. In most cases we provide 1:1 support to each service user to enjoy and participate in their community and have access to various activities including support with shopping, as an alternative to a daycentre, support to find and access voluntary work, social activities, travel training, support to maintain social connections by visiting friends and family, swimming and various sporting activities.

For more information or to book a Service Provision Planning meeting call: 01442 531171/531172 email: [email protected]: www.outandaboutservices.com

Providing quality Care in your own

home...

Tel: 01442 213289 E-mail: [email protected] Web: www.hertshomecare.co.uk

Herts Homecare adopts a ‘person-centred’ philosophy on care that places our customers needs and wishes first. We encourage our customers to live their lives independently with dignity and respect whilst respecting their privacy and freedom of choice at all times.

We not only support older people but also people with:

• Autism and Asperger’s Syndrome• Mental health problems• Learning difficulties• Physical difficulties

Our services include:

Personal care, domestic support, respite care, practical support, personal fitness, nutritional support, companionship,one-to-one community support.

We cover Hemel Hempstead, Watford, St Albans, Berkhamsted, Harpenden & surrounding areas

Abbey Care Solutions is a Domiciliary (Homecare) agency. We provide care and support for individuals in their own home; we offer a wide range of

support services maintaining dignity and independence.

• Personal Care (bathing, dressing, toileting) • House work • Food preparation and assistance with feeding • Shopping• Assistance with medication • Laundry • Sitting services

Care and Domestic help in your own home with Highly Trained and Experienced Staff

Areas we cover: Waltham Abbey • Nazeing • Broxbourne • Epping • Theydon Bois • Cheshunt • Loughton • Chigwell • Buckhurst Hill • Goffs Oak • Cuffley • Chingford

01992 713 011www.abbeycaresolutions.com

42 Howard Business Park, Howard Close, Waltham Abbey, Essex EN9 1XE

The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.info



Service User Bands



Home care providers continued

green oAk Living SoLUtionS St Albans AL2 1JG Tel: 07780 221550 LDAgreenwood Lodge St Albans AL2 3HN Tel: 01727 872181 LDA YAHALeS groUp Ltd Stevenage SG1 3AU Tel: 01438 765715 OP D PD LDA MH YAHAnd in HAndS Stevenage SG1 6GY Tel: 0845 275 8000 LDA YAHArpenden menCAp domiCiLiAry ServiCe Harpenden AL5 2EN Tel: 01582 460055 LDA YAHeLperS HomeCAre Limited Baldock SG7 6AZ Tel: 01462 896853 OP D PD LDA MH SI ADHeLping HAndS wAtford Limited Watford WD5 0DY Tel: 01923 461869 OP D PD SI YAHertfordSHire CroSSroAdS – SoUtH Borehamwood WD6 5WH Tel: 0208 905 1158 OP D PD LDA MH SI YA ADHertfordSHire domiCiLiAry CAre (menCAp) Hemel Hempstead HP3 8QA Tel: 01442 265133 LDAHertfordSHire domiCiLiAry CAre AgenCy Hatfield AL10 9AB Tel: 01707 284223 PD LDA MH SI YAHertfordSHire domiCiLiAry CAre ServiCeS Hatfield AL10 9BY Tel: 01707 258735 OP PD LDA MHHertfordSHire enABLement (eASt) Stevenage SG1 2FQ Tel: 01438 845333 OP D PD LDA MH SI YA ADHertfordSHire enABLement (weSt) Hemel Hempstead HP3 9BF Tel: 01438 845333 OP D LDA MH SI YA ADHertfordSHire SUpported Living ServiCeS Watford WD25 7GP Tel: 01923 662411 LDAHertS HomeCAre Hemel Hempstead HP3 9HS Advert page 13Tel: 01442 213289 OP D PD LDA MH SI YA

HigHtown HoUSe Hemel Hempstead HP2 4XH Tel: 01442 292300 LDAHiLton CommUnity ServiCeS LimitedCheshunt EN8 8JJ Tel: 01992 638361 LDA

Home CAre preferred Limited Shenley WD7 9AD Tel: 07796 176334 OP D PD SIHome inSteAd Senior CAre (CentrAL HemeL HempSteAd & CHiLternS) Hemel Hempstead HP3 9RJ Advert page 17Tel: 01442 233599 OP D PD LDA MH SI YAHome inSteAd Senior CAre (St ALBAnS) St Albans AL4 9DD Advert page 17Tel: 01727 895941 OP D PD LDA MH SIHome inSteAd Senior CAre (wAtford) Watford WD18 8PH Advert page 17Tel: 01923 250513 OP D LDA YAHome inSteAd Senior CAre (weLwyn gArden City) Advert page 17Welwyn Garden City AL7 2AA Tel: 01707 240650 OP PD LDA MH SIJUBiLee dCA Welwyn Garden City AL7 1AD Tel: 01707 376460 PD LDA YALeASe of Life Home CAre Welwyn Garden City AL7 4NW Advert page 15Tel: 01707 871503 OP D PD SILife opportUnitieS trUSt (HempSteAd HoUSe) Kings Langley WD4 8BJ Advert page 15Tel: 01923 299770 OP D PD LDA MH SI YA

London CAre proJeCt, tHeWatford WD25 8ES LDA YALook AHeAd domiCiLiAry CAre (HertfordSHire) Stevenage SG2 9XL Tel: 01438 740096 PD LDA SI YAmdm CAre Limited Watford WD19 4PF Tel: 01923 800220 OP D PDmeArS CAre – CHeSHUnt Cheshunt EN8 0DW Tel: 01993 632300 OP D PD LDA MH SI YA ADmeArS CAre – weLwyn gArden City Welwyn Garden City AL7 3UQ Tel: 01707 294700 OP D PD LDA MH SI YA AD

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 15

We can help you build your care package.Promoting independence and creating opportunities.

Prime Time Care Services provide person centred care and support to people in their own homes.

Our aim is to help you live as independently as possible within your own home, we do this by providing a service

that can make a positive difference to your life.For more information please call us now.

T : 0 1 9 2 3 8 0 1 8 1 8 M : 0 7 9 7 7 2 8 7 5 5 5

E: [email protected]: www.primetime.co.uk/socialcare

Prime Time Care ServicesA Specialist Care Provider

Options Health Care ServicesDomiciliary & Nursing Agency

We are people who

careAddress: Suite 2D, Second floor

Southgate House, St George’s way, Stevenage,

Hertfordshire, SG1 1HGTel: 01438 368505 / 01438 367944 Mob: 07852 497266

Web: www.optionshealthcareservice.co.ukEmail: [email protected]

Worrying about who will provide your care?

We are guaranteed to provide 100% satisfaction and peace of mind combined with passionate care.

Our first hour of care is entirely free

“I am passionate about making a difference to people’s lives. I firmly believe home is where the heart is and strongly believe in keeping families together. For the last ten years I have worked hard to achieve this and with the support and dedication from my team Lease of Life Home Care brings relief, calm and trust to all the service users that we work with”

Sarah, Lease of Life Home Care

CARE AT HOME

Whatever Level of Care in Your Home Is Required From Pop in Visits to 24 Hour Care We Will Adapt to Any Situation Your Care Package Requires.

SERVICES PROVIDED:

• All Personal Care• Breakfast, Lunch, Dinner Tea Prepared and Served• Catheters, Pads, Convenes Laundry and Bed Changing• Medication Administration• Prescription Pick ups• General Tidying Up• Shopping

Please Contact Us:01707 871 503 07940 462 604

[email protected]

Lease Of Life Home Care

Life Opportunities Trust (LOT) is a registered charity, established in 1989 and registered with the Care Quality Commission. We have been providing high quality care and support services in Hertfordshire and London to people with disabilities for over 21 years.

Home Care ServiceOur Home Care Service supports individuals in their own homes, helping them to maintain or regain their independence.

Our aim is to enable our clients to remain in their own home or simply to just be there during a period when they require support.

What we offerWe provide effective care packages to meet a broad range of users’ needs including:

• Elderly• Physical disabilities• Learning disabilities • Short and long term illness• Return home from hospital

Our services include• Personal care & domestic support• Cooking, laundry, shopping• Conversation and companionship• High-dependency support• Return home from hospital service• Support with interests and hobbies • Support with household budgeting• Health monitoring

Benefits of choosing LOT• Dedicated, reliable, caring, fully

trained staff• Continuity of service; we can ensure

that you are provided with only one or two carers under most circumstances

• 24 hours on-call service and a dedicated manager who will coordinate your care and will listen and act on any of your concerns

• A high quality service

For further information contact us on tel: 01923 299770 or visit www.lifeopportunitiestrust.co.uk

Life Opportunities TrustOutreach Community & Home Care Services

medow CAre ServiCeS Limited Hatfield AL10 0RS Tel: 01707 271512 OP D PD MH SImUrdoCk CAre ServiCeS Tring HP23 5ED Tel: 01442 824137 OP D PD LDA MH SI YA AD

nAtionAL AUtiStiC SoCiety – CommUnity ServiCeSHemel Hempstead HP3 0DF Tel: 01442 247046 LDAnovUS CAre Watford WD18 8PH Tel: 01923 252401 OP D PD SI


Service User Bands


See page 32 for enlarged key to client groups



Service User Bands



Scott HoUSeHertford SG13 8WA Tel: 01992 550427 PD LDA YA

SociAl cAre conSortiUm Bishops Stortford CM23 4JF Tel: 0208 221 4511 OP D PD LDA YA

SoUtHern FAmily cAre Ware SG12 8HG Tel: 01920 871414 OP D LDA MH SI YA AD

Spring HoUSe Hatfield AL10 9JP Tel: 01707 257733 LDA

St elizABetH’S DomiciliAry cAre Agency Much Hadham SG10 6EW Tel: 01279 844422 LDA

SUrecAre (St AlBAnS & tHe DAcorUm) St Albans AL2 1JG Tel: 01727 828203 OP D PD LDA MH YA

timBerleA (Dom cAre) Watford WD19 6HW Tel: 0208 421 5395 OP PD LDA MH YA

UK internAtionAl nUrSing Agency ltD Dom cAreRadlett WD7 8JX Tel: 01923 855856 OP D PD LDA MH SI

VKl trAnSport SerViceS ltD Borehamwood WD6 1EB Tel: 0208 381 6254 OP D PD LDA MH SI YA AD

WAlSingHAm, 1–2 ASHley cloSe Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YA

WilnASH cAre ltD Potters Bar EN6 5BL Tel: 01707 830037 OP D PD MH SI

WooDlAnD HoUSe St Albans AL4 9LQ Tel: 01727 850600 OP D PD LDA MH SI YA

Wrixon cAre SerViceS ltD Broxbourne EN10 7PY Tel: 01992 442244 YA

yoUr liFe (roySton) Royston SG8 5FF Tel: 01823 448150 OP PD SI


oASiS loDge DomiciliAry cAre SerViceS Potters Bar EN6 3HE Tel: 01707 659809 LDA YAomer cAre ltD Hitchin SG4 8XG Tel: 01438 820999 OP D PD LDAoptionS HeAltH cAre SerViceS limiteD Stevenage SG1 1HG Advert page 15Tel: 01438 368505 OP D PD LDA MH SI YA ADoUt AnD ABoUt Hemel Hempstead HP2 4TF Advert page 13Tel: 01442 531171/2 OP D PD LDA MH SI YA pArtnerS in SUpport ltD Stevenage SG1 2AD Tel: 01438 746243 LDAplAn cAreWelwyn Garden City AL7 2BH Tel: 01707 396605 OP D PD LDA MH SI YA ADportFolio HomecAre Ware SG12 9PY Tel: 01920 444040 OP D PD LDA SI MH ADprime time recrUitment ltD Watford WD17 2DN Advert page 15Tel: 01923 801818 OP D PD LDA MH SI YA ADproFeSSionAl nUrSing SerViceS ltD Bishops Stortford CM23 2LD Tel: 01279 507077 OP D PD LDA SI YAr4r Home cAre SerViceS ltD Watford WD18 7FR Tel: 01923 239400 OP D PD LDA MH SI YA rApHAelS Home cAre limiteD St Albans AL1 4AP Tel: 01727 568756 OP SAgA HomecAre Hatfield AL10 8HU Advert page 9Tel: 0800 068 8535 OP D PD LDA MH SI YASAgA HomecAre Hitchin SG5 1HX Advert page 9Tel: 0800 068 8535 OP D PD LDA MH SISAgecAre limiteD Welwyn Garden City AL7 1JG Tel: 01707 332337 OP D PD LDA MH SI YA ADSAgecAre nUrSing AgencyWelwyn Garden City AL7 1JG Tel: 01707 332337 OP D PD YA

Home.There’s no place like it.

www.homeinstead.co.uk

Specialists in providingolder people with non-medical

care in their own homes.

• Companionship

• Light housekeeping

• Local transportation and errands

• Meal preparation

• Respite Support

• Convalescence support

• Shopping

• Personal care

• Specialist dementia and Alzheimer’s care

and much more...

Services include:

Home Instead in (YOUR OFFICE) is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes.

UKHCAUNITED KINGDOMHOME CARE ASSOCIATION

We are so grateful to Home Instead for responding so quickly and for giving our 94 year old mother gentle and sympathetic care when it was so desperately needed

Hemel & Chilterns: 01442 233599 St. Albans: 01727 895941

Watford: 01923 250513

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes.

Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs.

For us, nothing is more important than providing a convenient and reliable care solution that works for everyone in your family.

From just a couple of hours a day, to full time care, our service is available 24 hours a day, seven days a week.

Bishops Stortford & Hertford: 01279 721443Hemel Hempstead & Chilterns: 01442 233599Luton & Central Bedfordshire: 01582 742275St. Albans, Harpenden & Radlett: 01727 895941Welwyn & Hatfield: 01707 240650Watford: 01923 250513


Support for carers

If you are a carer or are being cared for by another person, and are eligible, Health and Community Services may be able to help you to have a short break. This could mean someone coming in to your home to take over the support of the person you care for in the home for a limited period, or a short stay being organised in a care home.

If you are a family carer, looking after your spouse, partner, parent, friend or relative, you may be entitled to assistance from social services. Ask Health and Community Services for a Carer’s Assessment and, depending on the type and level of support you give to the person you are caring for, their needs as an individual and your needs; you may get extra support.

As part of your Carer’s Assessment we will give you an emergency card with a unique number so if you physically can’t tell us or anyone else what needs to happen, or are too distressed to remember, we can still find all the details you have given us previously.

Hopefully having this card will give you peace of mind. That emergency may never happen, but if it does we can get hold of the people you want to help you, when you really need them.

Moving and handling the person you are caring for may be physically difficult for you; it should be done correctly to prevent injury to either yourself or the person you are caring for. Carers in Hertfordshire offer back awareness training for carers. Health and Community Services has produced a back awareness DVD aimed at carers. To order your free copy please call 01438 844111.

Carers in HertfordshireCarers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. They give support and information to unpaid family and friends who look after someone. They provide the space for you to discuss practical and emotional concerns around caring and opportunities to share experiences with others.

Carers in HertfordshireTel: 01992 586969Fax: 01992 586959Web: www.carersinherts.org.uk

Crossroads CareCrossroads aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for.

Crossroads Care Hertfordshire North Tel: 01462 455578 (8am – 5pm) Fax: 01462 452714Crossroads Care Hertfordshire South Tel: 0208 213 3190 (9.30am – 5.30pm)

‘Book Your Own Breaks’ Launched in 2010, ‘Book Your Own Breaks’ is an online booking service for carers developed by social enterprise, ‘Slivers of Time’. It is a flexible and stress-free way to book a break from your caring responsibilities. Using the web and a mobile phone, you can arrange care cover without having to handle money or deal with paperwork.

The service can be accessed by people who purchase care privately as well as those who receive support from the local authority. To start you must login using a username and password you can easily create online. You then choose a time you want to book a care worker. The system shows a list of care workers in your area who are available at that time.

You can also click on each care worker’s profile and read about them. You then request the one you have chosen. The system automatically sends a text to the care worker who will confirm the booking by text.

‘Book Your Own Breaks’To find out more Web: www.bookyourownbreaks.com Email: [email protected] Tel: 01462 455 578 or 0208 238 7798.

‘Breakaway for Carers’This is a free service which enables people who look after a dependent adult to have a break by arranging for a volunteer to take over for a few hours.

‘Breakaway for Carers’ volunteers provide companionship for older or disabled people while you go shopping, enjoy time with friends or family or have a couple of hours to yourself. They are fully trained and vetted by Health and Community Services and have experience of looking after older


Support for carers continued

Continuing care

or disabled people or people who are confused or have dementia.

Volunteers do not undertake personal care, although they will escort people to and from the toilet. They are not able to do any lifting or housework, but will make snacks and drinks.

‘Breakaway for Carers’ Web: www.hertsdirect.org/carers to find out more about becoming a volunteer and to download an application pack or register.

This is the name given to the care needed by an adult who requires continuing help to manage their daily life because of illness, disability or an accident.

Continuing NHS healthcare is provided if you have extensive healthcare needs. This is free of charge.

A National Framework has been drawn up by the government that sets out the level of need that decides if someone is eligible for Continuing NHS healthcare.

You can ask for an assessment by health and social care professionals if you think you may be eligible for either continuing NHS healthcare or continuing NHS health and social care. They will visit to discuss with you how your needs might be best met.

Your support will be reviewed after three months and then once a year, but if your needs change, your care and/or funding arrangements will change to meet them.

Flexicare housing in Hertfordshire (extra care)

Housing with care

Flexicare housing is Hertfordshire’s version of extra care, schemes where people rent their own flat, but have access to care and support as and when they need it over 24 hours a day.

Because it meets a wide range of needs, Flexicare is a positive choice for people with a range of needs, from those starting to need a little help with physical or memory problems, to those who are seeking an alternative to residential care.

Tenants are assessed by Hertfordshire County Council for their ability to contribute to costs, so these are in line with cost for home care, and for those with higher needs they are considerably less than residential care.

Because care is available 24 hours a day flexicare can relieve a lot of stress for family carers and tenants - even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs.

A flat or bungalow in a flexicare housing scheme

will have up to two bedrooms and many are spacious enough for wheelchair users. There are also communal facilities and social activities.

Flexicare housing may suit you if you:• are finding it hard to cope in your existing

accommodation;• are already receiving home care services;• have unpredictable care needs; or• have few care needs now but want to prepare for

the future.

For further details about flexicare housingWeb: www.hertsdirect.org Call Health and Community Services on: 0300 123 4042.


Sheltered (or retirement) housing

Types of care home

Flexicare housing schemes in Hertfordshire:Broxbourne• Emmanuel Lodge, College Road, Cheshunt• Wormley Court, Macers Lane, Broxbourne

Dacorum• Evelyn Sharp House, Field Rd, Hemel Hempstead

East Herts• Bircherley Court, Railway St, Hertford• Calton Court, Windsor Drive, Hertford • Parkside, Vicerons Place, Bishops Stortford

Hertsmere• Fountain Court, Brook Road, Borehamwood• Collins Court & Storey Court, Meadow Way, Bushey

North Herts• Andersons House, Florence Street, Hitchin• Robert Humbert House, Rushby Mead, Letchworth

• Temple Court, Woodland Way, Baldock• Mary Barfield (dementia specialist),

Rochester Way, Royston• Peter Sell House, Desborough Road, Hitchin• Tabor Court, Beech Hill, Letchworth

Stevenage• Silkin Court, Campkin Mead, Stevenage

Watford• Rutland Lodge, Nascott Road, Watford• Dale Court, High Road, Leavesden• Lincoln Court, Haines Way, Leavesden

Welwyn Hatfield• Chilton Green, Panshanger, Welwyn Garden City• Swan Field Court (dementia specialist),

School Lane, Welwyn• Woodside House, Bridge Road, Welwyn Garden City

This housing is designed to provide independence within a secure and friendly environment. The scheme manager is a source of support and flats are designed to meet the needs of older people. Several housing associations manage schemes in the county.

In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built

especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. After your needs have been assessed, you will still be able to receive care in the home if required. Contact your local district or borough council for further information.

Care homes and specialist services All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC which reports on its findings. When selecting a care home or home care agency it is essential to discuss the type of care they provide and whether they can meet

the specific care needs of the individual. The CQC website is a valuable source when choosing a care organisation and will list past inspection reports (visit www.cqc.org.uk).

Further information about the CQC can be found on page 26.

There are two types of care home:

Care homes offering personal care onlySubject to a needs assessment and meeting eligibility criteria, a care home offering only personal care may be the best option if your needs cannot be met in the

community. Personal care includes bathing, feeding, dressing and help with moving and must be paid for if your capital/savings exceed £23,250.

Care homes with nursingIf you think you require nursing care you will need a


Care homes checklist

First impressions• Are staff warm, friendly, polite, clean and respectful?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Accomodation• Are bedrooms single or shared? Is there a choice?• Can you decorate and arrange your own room?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Can you control the heating in your room?• Can you lock your room or is there a secure place

for valuables?• Is there a separate dining room? Bar?• Are there both adapted showers and baths?• Does the home have the right adaptations and

equipment to meet your needs?• Are all areas safe and accessible, for example for

wheelchair users?• Is there adequate provision for sight or hearing

difficulties?• Are the grounds or gardens attractive and quiet?

Life within the home• Are there any rules and restrictions, for example

going out or returning?• Can you choose when to get up and retire

every day?• Are residents involved in decisions on life in the

home?• Can you make and take phone calls in privacy

and comfort?• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?• What arrangements are there for religious

observance? For example are places of worship nearby or is there a prayer room?

• Can you handle your own money?• Does a hairdresser or chiropodist visit?• Does the home provide its own transport?• Do staff have appropriate language skills/

knowledge?• Are the staff formally trained?• Is there an adequate number of staff on duty

day and night?• Are visitors welcome at all times?

Can they stay overnight?• May your visitors join you at meals?• How much choice do you get about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs

including any cultural or religious needs?• Can you have snacks or drinks any time?

In your room?• Can you continue to pursue your hobbies?• What activities and entertainment are organised?• Are outings and holidays arranged? At what cost?

Fees and contract terms• How much are the fees?

Do they cover all services available?• Under what circumstances will the fees alter?• Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as for complaints, clearly

explained?

When considering potential care homes, consider the following questions:


Types of care home continued

visit to be assessed. The visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution, you will be given information to help find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly. However, personal

care is chargeable. You can contact the Nurse Care Management Teams for your area at your local Primary Care Trust (PCT).

You may be eligible for continuing healthcare funding if you have extensive and ongoing nursing needs. Your assessor will discuss this with you.

See pages 24 and 25 for more information on paying for your care.


Specialist care services

To find out how we can support your autistic clients please contact us on 01707 646 646 www.brookdalecare.co.uk

Secure Hospital Residential Supported

LivingIndependent Living

Successful transitions to supported and independent livingWe have a proven track record of clients making successful transitions through our care pathway

Brookdale Care has developed a reputation for achieving positive results for clients with Autism, Learning Difficulties and mental health needs.Staff are specially trained to work with clients who were previously vulnerable in the community, experiencing high levels of anxiety or exhibiting challenging needs, we have seen:

• Confirmationofdiagnosis,needs,abilitiesandrisks• Improvedunderstandingofselfandconditionresultinginareductionofanxieties

and challenging behaviour• Positiveengagementwiththerapeuticintervention• Developmentofindependentlivingandsocialcommunicationskills• Improvedselfconfidenceandfeelingsofselfworth.

Enablingtheclienttostepdowntolesssecureaccommodation.

7200 Brookdale Ad 180x130.indd 1 21/09/2012 15:34

Support and care services for people with special needs offer a range of options aimed at maintaining their independence by living in their own homes and communities.

Learning disabilityIf you are considering moving out of your family home, there are a number of options that could be explored considering the support you need. You may want to have your own flat with support. There is also the option of supported living, where you can either live alone or share a property with other people with support provided for all. Support can include learning independent living skills like cooking, cleaning and money management as well as help with health needs. Any of these options can often give you greater independence and choice. There are other alternatives too such as Adult Placement or Shared Ownership schemes that could be considered. You can learn more about these through Health and Community Services.

An important change affecting people with learning disabilities is the introduction of personal budgets (explained on page 8), putting people at the centre of how they choose and pay for their support.

This may be in their own flat or house, a supported living scheme or, if needed, a care home with or without nursing that specialises in this type of care.

Support for people with learning disabilities often needs to be specialist e.g. for people with autism, challenging behaviour or dementia. A good service will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Care managers, social workers and community nurses from Health and Community Services, who specialise in learning disability, will be able to give you information to enable you to make the right choices.

Physical disabilityFollowing an assessment of your needs, you may be eligible for help from Health and Community Services, including a personal budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you.

Day support services are available to assist and support people to take part in activities, meet with others and regain their confidence. Day services range from sheltered work to leisure activities, as well as individual provision.


Residential dementia care checklist

Specialist care services continued

A short break away from home can provide a welcome change for yourself and anyone caring for you. The respite care might also be provided in your own home (through a ‘live-in’ carer).

The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not-for-profit sectors as well as by Health and Community Services. Help at home with personal care is available during the day and night, 7 days a week. There are also private agencies offering help at home with personal care and housework. See page 9 for more information.

DementiaAs it can be best for the person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. Health and Community Services can provide access to: home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day care centres and respite care.

These services can be provided directly by registered providers to those who do not require financial help from Health and Community Services, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service.

If you are considering a specialist care home, remember it should be able to maintain and improve your quality of life. Depending on the degree of the dementia, you should be able to live in a care home that offers quality personal care and person-centred care. It’s important to consider homes that provide nursing care in case your condition deteriorates and you require a higher level of care. Many care homes offer specialist units with experienced nursing staff and facilities adapted to the needs of residents with dementia.

People with dementia can benefit from a range of group or individual therapies involving social interaction and mental stimulation, including reminiscence. Activity co-ordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the behaviour of the person with dementia can also be beneficial and trained staff can offer this service within many care establishments.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 21.

Residents The best indication of a good home is that the residents appear happy and responsive. Are there rummage boxes around the home to

stimulate residents?

AccessIf the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different

parts of the home such as dining room and bathroom.

The home’s policy about locking external doors.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their

own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed. Are reminiscence activities available? Are residents able to compile memory boxes? Do staff compile life story books including

photographs and mementoes?

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. Do they have any training and experience in

dementia care? Will the person with dementia have a member

of staff particularly responsible for their care? Is there a member of staff you can talk to about

your own worries about the person with dementia?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have a knowledge of

dementia and can they deal with difficulties that may arise in an understanding way?

Is there a full assessment at home before a resident is admitted?



Self-funding advice

Paying for residential care

If you have more than £23,250 in capital or savings you will have to pay for any care services you require, although if you need care in your own home or are considering moving into a care home, you still qualify for a Social Care Assessment by Health and Community Services. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below £23,250 as a result of paying for care, Health and Community Services may then help you with the cost.

If you are moving into a care home, you may be entitled to some of the following financial assistance and support:

Twelve-week property disregard This applies if:• your former home is included in your financial

assessment• your other capital is less than £23,250, and • your income is not enough to meet your care

home fees.

Health and Community Services will help with the cost during the first twelve weeks of permanent care in a home, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

Deferred payment agreements After the twelve-week property disregard period, Health and Community Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay.

It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £51.85 a week if you need care by day or night, and at the higher rate of £77.45 a week if you need care during

the day and night. Everyone who needs care can, and should, claim Attendance Allowance.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested. This is paid directly to the home. What if you run out of money?If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Health and Community Services well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they will contribute towards your care.

If the home you have chosen charges more than Health and Community Services will pay, you must find someone to pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. Alternatively, you may have to find a cheaper home.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

25

What is ‘capital’?The value of your home is included in the assessment of your capital unless one of the following still lives there:• Your partner (that is, your husband, wife or civil

partner, or someone you live with as if they were your husband, wife or civil partner) or

• A relative who is over 60 or disabled or• A child under 16 who you, or a former partner,

are responsible for.

No...Your local authority will contribute financially towards your care costs after they have carried out an assessment of your care needs.

How much?You will need to ask Health and Community Services for a Social Care Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Health and Community Services will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay.

Your choice of care home will be limited to those that accept your local authority’s funding level. If you want to choose a more expensive home you would have to arrange for a third party – such as a family member or charity – to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250.

Yes...Ask Health and Community Services for an assessment. Any care homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than £23,250, your local authority can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

Whatever your circumstances:

Remember:• It is just your own financial circumstances that are

assessed, not your partner’s• Your assessment will be made up of two elements,

a care needs assessment and a financial one• A care home with nursing will generally be more

expensive than a care home providing personal care only.

Consider claiming:• Income Support or Employment and Support

Allowance (ESA) if under women’s pension age• Pension Credit if over women’s pension age.

Definitely claim:• Attendance Allowance, worth £51.85 a week.


What will you have to pay for your care?

Care fees in Hertfordshire

Do you have more than £23,250 in capital and savings?

Some of the figures mentioned here may change over the life of this Directory.

If you, or someone you know would like information about paying for residential and nursing home care arranged by Hertfordshire Health and Community Services just visit our website at www.hertsdirect.org or call the customer service centre. You can find the county council’s Money Advice Unit factsheet on paying for care at: www.hertsdirect.org/benefits.

PLEASE CONTACT 0300 123 4041/2 FOR INFORMATION ON HERTFORDSHIRE COUNTY COUNCIL’S CONTRIBUTION TO CARE FEES.

Calls to all of our numbers starting 0300 will be charged at no more than the national rate for 01 or 02 numbers and will count towards inclusive minutes in a mobile phone contract.

Tel: 0300 123 4041 Textphone for deaf and hard of hearing people only.

The lines are open from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays. A team of advisers are able to answer most enquiries, if not you will be put in touch with staff in your local office.


Third party payments

Essential informationInspection and registration of care services

If the care home you eventually choose costs more than the rate Health and Community Services will contribute, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’.

Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an

agreement formalising the arrangement.It is important that whoever agrees to do this for

you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from Health and Community Services immediately.

As the financing of care is a complex area, you are advised to contact Health and Community Services for specific advice and individual guidance and/or to seek your own independent financial advice.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Since October 2010, all care providers are now registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

CQC holds and publishes up to date information about the compliance of adult social care providers with essential standards of safety and quality.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and

safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk.

The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: [email protected].

The Care Quality Commission Citygate, Gallowgate ,Newcastle upon Tyne NE1 4PA

When considering care services, it’s always a good idea to check a service’s inspection report and its star rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk.


Report abuse or neglect of a vulnerable adult

A vulnerable adult is any person aged 18 years or over • who is or may be in need of community services

because of mental or other illness, disability or age, and;

• who is, or may be, unable to take care of themselves against significant harm or serious exploitation.

Abuse and neglect is a violation of an individual’s human and civil rights and may consist of a single act or repeated actions. It may be physical, sexual, financial, psychological or institutional, or may relate to neglect or discrimination.

If you have concerns that a vulnerable adult is being abused or neglected• Call Health and Community Services (including

out of hours): 0300 123 4042 • If there is a danger to life, a risk of injury or a

crime is taking place, call the Police by dialing 999 • If the vulnerable adult is living in a registered care

home or receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161.

• You can also share your concerns with a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse who will be able to offer advice and support.

For more information on safeguarding vulnerable adults please visit our web pages www.hertsdirect.org.

Compliments, comments and complaints

All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Providers are required under the National Minimum Standards to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 26 for contact details.

If Hertfordshire County Council has arranged your care, you can make a comment about the service you have received, or a complaint, or pay a compliment to Health and Community Services.

All views are welcome – both positive and negative. Health and Community Services keeps a record of the improvements needed and monitors its progress in achieving these improvements.

You can also tell Health and Community Services what you think at any time by leaving your comments online at www.hertsdirect.org/hcs or write to:

Health and Community Services Complaints Team CHO118, Room 164, County Hall, Pegs Lane, Hertford, Hertfordshire SG13 8DF


Mental capacity

How solicitors can help

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/ or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of

managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

People’s capacity to make decisions for themselves is sometimes impaired by illness, accident or age related memory loss. The Mental Capacity Act 2005 allows people to prepare for such a time. It also lays out the way capacity should be assessed and how decisions should be made in the best interests of people who are unable to make their own decisions.

The Act says that a person lacks capacity if, at the time a decision needs to be made, he or she is unable to make the decision because of an impairment of, or a disturbance in the functioning

of, the mind or brain. This could be people with dementia, learning disabilities, mental health problems, stroke or head injuries.

The Act also gives people with capacity the opportunity to prepare for a time when they may lack capacity to make their own decisions. In addition, it makes provision for people to make an Advanced Decision to Refuse Treatment.

More information about the Mental Capacity Act 2005 and how to plan for the future can be found on the NHS Choices website www.nhs.uk and type ‘mental capacity act’ into the search box.


Local useful contacts

Useful contacts

Age UK Dacorum Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: informationofficer/[email protected] Website: www.ac-communities.org.uk/dacorum/

Age UK Hertfordshire Age UK Hertfordshire works with and for older people in the county of Hertfordshire. 4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1TS Tel: 01707 323272 Info Line 0845 601 3446 (local call rate) Web: www.acherts.org.uk

Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers. Bishop’s Stortford – Tel: 01279 508448Dacorum – Tel: 01442 260088North Herts and Stevenage Branch – Tel: 01462 433999 St Albans – Tel: 01727 812035Watford and District – Tel: 01923 251175Welwyn and Hatfield – Tel: 01707 265326

Carers in Hertfordshire Providing quality services to all carers in Hertfordshire. Web: www.carersinherts.org.uk

Dacorum, St Albans, Harpenden, Watford and Three Rivers – Carers in Hertfordshire 22a High Street, Hemel Hempstead HP1 3AE Tel: 01442 253344 [email protected]

Hertsmere, Royston, Buntingford, Bishops Stortford and South East Herts The Red House, 119 Fore Street, Hertford, Hertfordshire SG14 1AX Tel: 01992 586969

North Herts, Stevenage, Welwyn and Hatfield Suite 5, 30 Bancroft, Hitchin SG5 1LA Tel: 01462 456660

Hertfordshire Action on Disability Helping disabled people in Hertfordshire. Tel: 01707 324581 www.hadnet.org.uk

Hertfordshire County Council County Hall Pegs Lane Hertford SG13 8DQ Tel: 0300 123 4042

Calls to all of our numbers starting 0300 will be charged at no more than the national rate for 01 or 02 numbers and will count towards inclusive minutes in a mobile phone contract.

Tel: 0300 123 4041 (textphone for deaf and hard of hearing people only) Email: [email protected] Web: www.hertsdirect.org

Hertfordshire Generic Advocacy Services North TeamCarol Warren House 551 Lonsdale Road Stevenage SG1 5DZ Tel: 01438 740162 www.pohwer.net

Hertfordshire Generic Advocacy Services South TeamHertlands House Primett Road Stevenage SG1 3EE Tel: 01438 846010

POhWERAn independent advocacy agency. Web: www.pohwer.net

NHS Hertfordshire NHS Hertfordshire is the name for Hertfordshire Primary Care Trust (PCT). It is the local NHS and responsible for arranging healthcare for everyone who lives in Hertfordshire. Tel: 01707 390855 Web: www.hertfordshire.nhs.uk


Out-of-county care

National useful contacts

Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Web: www.elderabuse.org.uk

Age UK (the new, combined, Age Concern and Help the Aged) National helpline: 0800 169 6565 Web: www.ageuk.org.uk

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 Web: www.aco.uk.net

British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 01562 723 010 Web: www.bild.org.uk

Carers UK The voice of carers. Tel: 020 7490 8818 Web: www.carersuk.org

Counsel and Care Advice and help for older people. Tel: 0845 300 7585 Web: www.counselandcare.org.uk

Elderly Accomodation Counsel Help older people make informed choices about meeting their housing and care needs. Free advice line: 0800 377 7070 Web: www.housingcare.org

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Care Advice Line: 0800 389 2077Finance Advice Line: 0800 310 2011Web: www.firststopadvice.org.uk

Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 020 7730 8263 Web: www.fote.org.uk

IndependentAge Pledges to tackle social isolation by getting older people online and supporting them in their homes. Tel: 020 7605 4200 Web: www.independentage.org.uk

National Association for Providers of Activities for Older People (NAPA)Promotes the importance of activities for older persons. Tel: 020 7078 9375 Web: www.napa-activities.co.uk

Pension Service, The Provides information about pensions and other pensioner benefits. Benefit enquiry line: 0800 88 22 00 Web: www.dwp.gov.uk

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Web: www.rnha.co.uk

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 020 7359 8136 Web: www.relres.org

United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Helpline: 020 8288 5291 Web: www.ukhca.co.uk

Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is being arranged by your local authority, they will still be responsible for your care fees, even if you choose a care home

in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in


Out-of-county care continued

Hertfordshire Care Providers Association (HCPA)

Independent advice line

Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire.

We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people.

With the right training, staff can offer person-centred activities that are stimulating and fun. We are proud of our activities project funded by Hertfordshire County Council which aims to put a fully trained activities organiser in every care home in the county.

Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives.

HCPA has excellent partnership links to the local authority, NHS and representatives of the Hertfordshire Care Providers Association attend regular strategic and liaison meetings with Health and Community Services, to discuss and review

contracts, procedures and other issues, as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future.

We set up a memorandum of understanding with the local authority over four years ago and our relationship has gone from strength to strength enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues.

We also act as a hub for funding in the county which enables us to ensure that there is a fully trained workforce offering the best of care with the most up-to-date practices, and celebrate excellence in care by hosting the annual Hertfordshire Care Awards.

We are happy to engage with any new care provider or member of the public and will be delighted to offer you support.

We look forward to hearing from you on 01707 536020 or on [email protected].

HCPA Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

This Directory’s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding.

One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

your chosen region. You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice. Details of organisations that can offer advice are listed on page 29.

If you are looking for care in Essex or Cambridgeshire, Care Directories for both counties are available from the publishers Care Choices. Please call 01223 207770 to request copies or view them online at: www.carechoices.co.uk.

in partnership with


32 Helping you to Choose and Pay for care • 0800 38 92 077

Service User Bands


See above for enlarged key to client groups Advertisers are highlighted

Brent CottAge Admirals Walk Hoddesdon EN11 8AB Tel: 01992 467450 LDACromwell AvenUe, 9 Cheshunt EN7 5DJ Tel: 01992 622032 LDA

FoUrFieldS Rosedale Way Flamstead End Cheshunt EN7 6HR Tel: 01992 624343 Advert page 39 OP D PD

grAnge CAre ServiCeS limited 27 Flamstead End Road Cheshunt EN8 0JA Tel: 01992 638591 LDA YAHASlewood AvenUe, 1 Hoddesdon EN11 8HT Tel: 01992 479171 PD LDAHollieS, tHe 11 St Catherine’s Road Broxbourne EN10 7LG Tel: 01992 445044 OP D

lAmmASmeAd 61 Lammasmead Wormley Broxbourne EN10 6PF Tel: 01992 421020 LDAnewgrAnge reSidentiAl CAre Home Cadmore Lane Cheshunt EN8 9JX Tel: 01992 642449 OP Dold grAnge College Road Cheshunt EN8 9LT Tel: 01992 633694 LDA YAroSevAle, 15 Hoddesdon EN11 8NR Tel: 01992 443189 OP D PD LDA SISt CAtHArine’S CAre Home 24 St Catharine’s Road Broxbourne EN10 7LE Tel: 01992 462224 OP DweStmeAde 69 Westmeade Close Cheshunt EN7 6JR Tel: 01992 629963 LDA

Broxbourne care homes

Broxbourne care home with nursing

KingFiSHer nUrSing Home Emmanuel Lodge College Road Cheshunt EN8 9NQ Tel: 01992 627939 OP PD

Care provider listings

OP Older people (65+)

D Dementia

PD Physical disability

LDA Learning disability, autism

MH Mental health

SI Sensory impairment

YA Younger adults

AD People who misuse alcohol and drugs

Service User BandsThe Care Quality Commission (CQC) is the independent regulator of health and social care in England. Following an inspection, each care provider is given a report on how it meets essential standards of quality and safety. Reports can be viewed on the website: cqc.org.uk

CQC use the following categories to describe what service user bands care providers can cater for:


Service User Bands



• Attractive and spacious • Single en-suite bedrooms •• Home cooked, balanced menu • Programme of activities for residents •

• Visiting entertainers • A high standard of care at a reasonable cost •

OAK CARE LTD

Oak Tree Manor2 Chene Drive, Off Waverley Road,

St Albans, Herts AL3 5QPTelephone: 01727 832393

Cherry Tree Manor8 Great Road, Hemel Hempstead,

Herts HP2 5LBTelephone: 01442 217621

Email: [email protected] Web: www.oakcareltd.co.uk

Friars ead Friars Mead provides residential care of the highest

standard, providing personal care to 26 elderly residents. We also offer weekly doctor visits, a

hairdresser and regular visits from the optician, chiropodist & dentist

For further information or to arrange a visit:

Abbeyfield Hertfordshire Residential Care SocietyFriars Mead, Rockcliffe Avenue,

Kings Langley, WD4 8DR Tel: 01923 270304

Email: [email protected]: www.friarsmead.com

Registered Charity No.22428R

dacorum care homes

AdeyField roAd, 39 Hemel Hempstead HP2 5DP Tel: 01442 251840 OP PD LDA YAASHley CloSe, 1–2 Bennetts End Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA YAASHlynS CAre Home Chesham Road Berkhamsted HP4 2ST Tel: 01442 870565 OP D PDCHerry tree mAnor 8 Great Road Adeyfield Hemel Hempstead HP2 5LB Tel: 01442 217621 Advert above OP D PDdUnSlAnd HoUSe 5 Shrublands Road Berkhamsted HP4 3HY Tel: 01442 866703 Advert above OPFollyBridge HoUSe Bulbourne Road Tring HP23 5QG Tel: 01442 828285 LDA YAFriArS meAd Rockliffe Avenue Kings Langley WD4 8DR Tel: 01923 270304 Advert above OP

green lAne, 17 Leverstock Green Hemel Hempstead HP2 4SA Tel: 01442 230384 LDA YAHigHview lodge Advert outside back coverCherry Orchard Gadebridge Hemel Hempstead HP1 3SD Tel: 01442 239733 OP D PD SIJASmine HoUSe 41 Hillfield Road Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YAlime tree mAnor reSidentiAl Home 171 Adeyfield Road Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

lodge CAre Home, tHe 5 Broad Street Hemel Hempstead HP2 5BW Tel: 01442 244722 OP DmoUntBAtten lodge Old Crabtree Lane Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 39 OP D PD

nASCent HoUSe London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366 AD

5 Shrublands Road Berkhamsted

Hertfordshire HP4 3HYTelephone: 01442 866703

Fax: 01442 862559 Email: [email protected]

www.dunslandhouse.co.uk

Dunsland House is a large Victorian familyhouse now modified to suit the current needs of a modern Care Home.

It is situated centrally and within walking distance of the historic town of Berkhamsted.

The accommodation consists of spacious roomsparticularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

DUNSLAND HOUSESmall and friendly home Looking

for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077




Service User Bands



dacorum care homes continued

QUeenSwAy HoUSe Jupiter Drive Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 41 OP DQUinCe HoUSe 77 Adeyfield Road Hemel Hempstead HP2 5DZ Tel: 01442 248316 LDA YAroBin Hood HoUSe Nettleden Road Little Gaddesden HP4 1PL Tel: 01442 842759 OP DroSe, tHe 192 Fletcher Way Hemel Hempstead HP2 5SA Tel: 07983 329447 LDASt Agnell’S HoUSe Cupid Green Lane Hemel Hempstead HP2 7HH Tel: 01442 215805 PD LDA

St JoSepH’S CAre Home Aylesbury Road Tring HP23 4DH Tel: 01442 823159 OP DSyBden Pipers Hill Great Gaddesden HP1 3BY Tel: 01442 269986 LDA YAtewin roAd, 1 Leverstock Green Hemel Hempstead HP2 4NU Tel: 01442 214796 PD LDAweStBrooK HoUSe Cupid Green Lane Hemel Hempstead HP2 7GH Tel: 01442 264965 LDA

dacorum care homes with nursing

AlexAndrA CAre Home 46 Alexandra Road Hemel Hempstead HP2 5BP Tel: 01442 246775 Advert inside back cover OP D YAKilFillAn HoUSe nUrSing Home Graemesdyke Road Berkhamsted HP4 3LZ Tel: 01442 877115 OP PDSt pAUl’S CAre Centre Long Mimms Hemel Hempstead HP2 5XW Tel: 01442 229170 OP D PD

east Hertfordshire care homes

AmBleSide Wengeo Lane Ware SG12 0EQ Tel: 01920 460415 OP PD LDA YA

Apton roAd, 34 Bishops Stortford CM23 2SN Tel: 01279 755656 LDAASHwood Advert outside back coverNew Road Ware SG12 7BY Tel: 01920 468966 OP D PD SIBeAne river view 1 Beane View Port Vale Hertford SG14 3UD Tel: 01992 503619 Advert page 39 OP D PD

Belmont view Hailey Lane Hailey Hertford SG13 7PB Tel: 01992 450304 Advert page 39 OP D PD LDACHUrCH roAd, 7 Bengeo Hertford SG14 3DP Tel: 01992 501266 LDAelmHUrStWindhill Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 39 OP D LDAHigHField CAre Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert inside back cover OP

Berkhamsted Castle Ruins


Service User Bands



Hillview CAre Home 17 Collett Road Ware SG12 7LY Tel: 01920 469428 OPiSABel CoUrt 1–6 Isabel Court Walton Road Hoddesdon EN11 0LQ Tel: 01992 468652 LDAliBUry HAll Great Munden Ware SG11 1JD Tel: 01920 438722 OP LDA MH ADpopiS gArdenS, 1 & 2 King George Road Ware SG12 7DU Tel: 01920 485030 OP PD LDA MH

SoUtH roAd, 38 Bishops Stortford CM23 3JJ Tel: 01279 461131 LDAvAle HoUSe StABiliSAtion ServiCeS 43 Cowbridge Hertford SG14 1PN Tel: 01992 553173 ADwAre roAd, 49 Hertford SG13 7ED Tel: 01992 501288 LDAwillowtHorpe CAre Home High Street Stanstead Abbotts SG12 8AS Tel: 01920 871811 OP D

east Hertfordshire care homes continued

east Hertfordshire care homes with nursing

ASHview nUrSing Home Ware Road Widford Nr Ware SG12 8RQ Tel: 01279 842458 OP PDBroAd oAK mAnor nUrSing Home Broad Oak End Bramfield Road Hertford SG14 2JA Tel: 01992 551900 OPConewood mAnor nUrSing Home 60 Dunmow Road Bishops Stortford CM23 5HL Tel: 01279 657933 OP DgArdenS neUrologiCAl Centre High Wych Road Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YAHigHField CAre Home 34–36 Hoe Lane Ware SG12 9NZ Tel: 01920 467508 Advert inside back cover OP

JACoB’S neUrologiCAl Centre High Wych Road High Wych Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YAnigHtingAle nUrSing Home 85 New Road Ware SG12 7BY Tel: 01920 463123 OPpremier CoUrt reSidentiAl & nUrSing Home Thorley Lane East Thorley Bishops Stortford CM23 4BH Tel: 01279 758585 OP D MHSt elizABetH’S CAre Home witH nUrSing Perry Green Much Hadham SG10 6EW Tel: 01279 843451 Advert above LDAweStgAte HoUSe CAre Centre Tower Road Ware SG12 7LP Tel: 01920 426100 OP D PD

adult careElizabeth’s

st

Tel: 01279 843451E: [email protected]

www.stelizabeths.org.uk

Caring for people with epilepsy, autism and other complex needs since 1903.

Set in safe and spacious grounds, St. Elizabeth’s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer:• Robust person-centred planning • Intensive health, nursing and therapy support• Full and varied day care programmes both on and off site comprising of over 30 activities• Four innovative Social Enterprises, providing vocational experience in horticulture, art

and ceramics, making and selling jewellery, and producing our own apple juice.

St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

ST. ELIZABETH’S C A R E H O M E W I T H N U R S I N G



welwyn Hatfield care homes

Service User Bands



KingSley CoUrt77 The Causeway Potters Bar EN6 5HL Tel: 01707 662299 LDAmAyFAir lodge The Walk Potters Bar EN6 1QN Tel: 01707 871800 Advert page 39 OP D PDmeAdowS SHort BreAK Centre, tHe 19–21 Grove Meadow Welwyn Garden City AL7 2BE Tel: 01707 373759 PD LDA YAminimS, tHe 12 & 31 The Minims Wellfield Road Hatfield AL10 0AW Tel: 01707 257098 OP PD LDAoAK CottAge 4 Wilkins Green Lane Hatfield AL10 9RT Tel: 01707 269594 Advert page 37 OP DoASiS lodge reSidentiAl CAre Home 13 Dugdale Hill Lane Potters Bar EN6 2DP Tel: 07946 253241 LDA YASewellS, 6A Welwyn Garden City AL8 7AQ Tel: 01707 321344 OP D PD LDASHerwood CoUrt The Common Hatfield AL10 0NX Tel: 01707 262405 LDASt Andrew’S CAre Home Great North Road Welwyn Garden City AL8 7SR Tel: 01707 324208 OP DSt AUdrey’S Church Street Old Hatfield AL9 5AR Tel: 01707 272264 OP PD SISt miCHAel’S HoUSe Holwell Road Welwyn Garden City AL7 3SF Tel: 01707 320273 PD LDASt peter’S Home 13 Louvain Way Watford WD25 7EH Tel: 01923 673305 LDA MHStAnBoroUgH lodge Great North Road Welwyn Garden City AL8 7TD Tel: 01707 275917 OPtHree oAKS CAre Home limited 14 Gwynfa Close Welwyn AL6 0PR Tel: 01438 712939 PD LDAwillowS, tHe 197 Darkes Lane Potters Bar EN6 1AA Tel: 01707 595205 OP

ACACiA mewS St Albans Road East Hatfield AL10 0FJ Tel: 01707 278160 Advert page 37 OP D PDBloSSom HoUSe 134 Auckland Road Potters Bar EN6 3HE Tel: 01707 659809 LDABroAdview 8 Great North Road Welwyn AL6 0PL Tel: 01438 712572 PD LDACloCK tower mewS The Causeway Morven Park Potters Bar EN6 5HA Tel: 01707 662253 PD LDAdUgdAle HoUSe 1 Santers Lane Potters Bar EN6 2BZ Tel: 01707 642541 LDAelizABetH HoUSe reSidentiAl CAre Home Elizabeth Close Moors Walk Welwyn Garden City AL7 2JB Tel: 01707 338821 OP DgomBArdS 6 London Road Welwyn AL6 9EL Tel: 01438 712892 PD LDAgreenACreSWellfield Close Hatfield AL10 0BU Tel: 01707 280500 Advert page 39 OP D PDHeAtH lodge Danesbury Park Road Welwyn AL6 9SN Tel: 01438 716180 Advert page 41 OP DHomeSide 6 Great North Road Welwyn AL6 0PL Tel: 01438 716442 LDA

HoniSterEllenbrook Lane Hatfield AL10 9RW Tel: 01707 274918 OP DHyde vAlley HoUSe Hyde Valley Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 39 OP D PDJUBilee HoUSe CAre trUSt (JonQUil CloSe) 29 Jonquil Close Welwyn Garden City AL7 3HX Tel: 01707 391113 PD LDA YAJUBilee HoUSe CAre trUSt (linColn CloSe) 20/21/22 Lincoln Close Welwyn Garden City AL7 2NN Tel: 01707 376460 LDA YA


Service User Bands



AUtUmn vAle CAre Centre Danesbury Park Road Welwyn AL6 9SN Tel: 01438 714491 Advert page 41 OP DHAtField nUrSing Home Tamblin Way Hatfield AL10 9EZ Tel: 01707 255270 OP D PD MH SI

Howe dell mAnor Old Rectory Lane Hatfield AL10 8AE Tel: 01707 263903 MHSt CHriStopHer’S nUrSing Home Drakes Way Hatfield AL10 8XY Tel: 01707 274435 OP D PD

welwyn Hatfield care homes with nursing

Manager Anna Marah | www.acaciamewscarehome.co.uk | email: [email protected]

Acacia Mews Care Home, on St Albans Road East, opened early 2012. The home has been developed by Avery Healthcare and brings to Hatfield elder care provision from a national company with an award winning reputation.

With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acacia Mews offers: • Generously proportioned bedrooms with en-suite walk-in showers, toilet & flat screen TV • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services

including a daily programme of therapeutic activities • Hair salon • Enclosed garden with raised beds.

Shaping the future of care homes...

Acacia Mews Residential & Dementia Care Home | Hatfield

For further details or to arrange a visit please call today 01707 278160

oak cottageResidential Care Home

u www.oakcottagecare.co.uk u [email protected] u

Oak Cottage is situated in a very pleasant part of Hertfordshire and stands in its own delightful and extensive gardens. We are registered as Accommodations for People Requiring Personal Care and have 21 lovely decorated rooms, some of which are en-suite. We have fully trained staff who provide 24hr Care.

u 4 Wilkins Green Lane, Hatfield AL10 9RT u 01707 269594 u

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077




Service User Bands



Hertsmere care homes

HeAtH HoUSe Elstree Road Bushey Heath WD2 1GH Tel: 0208 901 0900 Advert page 39 OP D PDHoUndSwood HoUSe CAre Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert inside back cover OP D PDlittledene HoUSe 54 Bushey Grove Road Bushey WD23 2JJ Tel: 01923 245864 OP DmAnor roAd, 30 Potters Bar EN6 1DG Tel: 01707 663908 LDAmeAd, tHe Castleford Close Alerton Road Borehamwood WD6 4AL Tel: 0208 953 8573 Advert page 39 OP D PDmorven HoUSe The Causeway Morven Park Potters Bar EN6 5HA Tel: 01707 662755 LDASHenleyBUry HoUSe ltd Black Lion Hill Radlett WD7 9DE Tel: 01923 859238 OPSUnriSe Senior living elStree limitedEdgewarebury Lane Elstree WD6 3RG Tel: 0208 236 0100 OP DtHeoBAld HoUSe 75 Theobald Street Borehamwood WD6 4SL Tel: 0208 953 1798 OPvillA SCAlABrini Green Street Shenley WD7 9BB Tel: 0208 207 5713 OP D MHwilton lodge reSidentiAl Home 73–77 London Road Shenley Radlett WD7 9BW Tel: 01923 858272 OP D PD

ABBey lodge 3 Finch Lane Bushey Heath WD23 3AH Tel: 0208 421 8174 LDA MHAldenHAm roAd, 122 Watford WD23 2ET Tel: 01923 237770 PD LDA YABAKer Street, 86 Potters Bar EN6 2EP Tel: 01707 642542 OP PD LDA YABUSHey HAll roAd, 29 Bushey WD23 2EE Tel: 01923 630385 LDABUSHey HAll roAd, 31 Bushey WD23 2EE Tel: 01923 219280 LDACeliA JoHnSon CoUrt Gregson Close Borehamwood WD6 5RG Tel: 0208 207 3700 OPForeSt CAre villAge elStree And BoreHAmwood 10–20 Cardinal Avenue Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YAFUrzeHill roAd, 9 Borehamwood WD6 2DG Tel: 0208 953 8401 LDAgAnwiCK HoUSe Waggon Road Barnet EN4 0PH Tel: 0208 447 1155 LDA MHgreenHill CAre Home Waggon Road Barnet EN4 0PH Tel: 0208 449 8849 OP D PD LDAgrove HoUSe & grove lodge 13 & 14 Norton Close Borehamwood WD6 5DW Tel: 0208 953 6443 LDA

BUSHey HoUSe BeAUmont 57/59 High Street Bushey WD23 1QN Tel: 0203 394 0989 Advert page 47 OP PD YACooperSCroFt reSidentiAl Home Coopers Lane Road Potters Bar EN6 4AE Tel: 01707 644179 OP D

elStree lAwnS SpeCiAliSt nUrSing Home Barnet Lane Elstree WD6 3RD Tel: 0208 207 3255 DForeSt CAre villAge elStree And BoreHAmwood10–20 Cardinal Avenue Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA

Hertsmere care homes with nursing

For information on any of our homes or our care services: www.quantumcare.co.uk

Accredited Providers of

Specialist Dementia Care

01707 393293 [email protected]

We have specialist care homes all over Hertfordshire:

Our aim is to ensure that people living withdementia have the freedom to be who theywant to be. As an established, professional,not-for-profit organisation, we are able tooffer friendly and well-trained staff in modern,homely environments that ensure our residentsenjoy the care they deserve.

Accredited by the County Council, wework in collaboration with the HertfordshirePartnership NHS Foundation Trust to providethe security, stimulation and human warmththat makes a difference to people withdementia and their families.

Abbots LangleyMargaret House

BaldockProvidence Court

Bishop'sStortfordElmhurst

BorehamwoodThe Mead

BuntingfordNevetts

Bushey HeathHeath House

CheshuntFourfields

HarlowTye Green Lodge

HarpendenWillow Court

HatfieldGreenacres

HemelHempsteadMountbattenLodge

HertfordBeane River View

HitchinMinsden

HoddesdonBelmont View

LetchworthGarden CityFreeman House

OxheyThe FairwayPinewood Lodge

Potters BarMayfair Lodge

RickmansworthMeresworth

RoystonRichard CoxHouse

StevenageJubilee Court

St AlbansFosse HouseVesta Lodge

WatfordCourtland Lodge

WelwynGarden CityHyde ValleyHouse

????_Age_Matters_Ad_(Dementia)_A4_AW:182X275_CCG_AD 21/5/12 14:51 Page 1



Service User Bands



north Hertfordshire care homes

ASHwood plACe Sunnyside Close Hitchin SG4 9JG Tel: 01462 435135 PD LDABriCKFieldS CottAge Hare Street Road Buntingford SG9 0AB Tel: 01763 289230 LDA YABUrleigH HoUSe 41 Letchworth Road Baldock SG7 6AA Tel: 01462 893216 Advert page 42 OP D PDelmSide Elmside Walk Hitchin SG5 1HB Tel: 01462 451737 OP DFoxHoleS nUrSing Home Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PDFreemAn HoUSe Radburn Way Letchworth SG6 2LH Tel: 01462 488000 Advert page 39 OP D PDgoSmore nUrSing & CAre Centre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert inside back cover OP D PDgUySField reSidentiAl Home Willian Road Willian Letchworth SG6 2AB Tel: 01462 684441 Advert page 41 OP DHAlCyon dAyS The Old Rectory Church Lane Graveley Nr Stevenage SG4 7LU Tel: 01438 315588 Advert page 41 OP DHArdy drive, 23 Royston SG8 5LZ Tel: 01763 243684 LDA

HigHBUry riSe 6 Highbury Road Hitchin SG4 9RW Tel: 01462 437495 OP DmArgAret HoUSe (BArley) Church End Barley Nr Royston SG8 8JS Tel: 01763 848272 OPmillCroFt Royston Road Barkway Royston SG8 8BU Tel: 01763 848306 OP PD LDA YAminSdenWratten Road West Hitchin SG5 2AU Tel: 01462 450703 Advert page 39 OP D PDnevettS Bowling Green Lane Buntingford SG9 9DF Tel: 01763 271737 Advert page 39 OP D PDoSBoUrne CoUrt CAre Home Park Drive Baldock SG7 6EN Advert inside back coverTel: 01462 896966 OP D PD LDA

providenCe CoUrt Providence Way Baldock SG7 6TT Tel: 01462 490870 Advert page 39 OP D PDriCHArd Cox HoUSe Dog Kennel Lane Royston SG8 7AB Tel: 01763 249111 Advert page 39 OP D PDSloe Hill reSidentiAl CAre Home Mill Lane St Ippollitts Nr Hitchin SG4 7NN Tel: 01462 459978 OP D PDStAmFord AvenUe, 28 28 Stamford Avenue Royston SG8 7DD Tel: 01763 236167 LDA MH YA

Hertsmere care homes with nursing continued

Hill HoUSe CAre Centre Elstree Hill South Elstree WD6 3DE Tel: 0208 236 0036 OP D PDHoUndSwood HoUSe CAre Home Harper Lane Radlett WD7 7HU Tel: 01923 856819 Advert inside back cover OP D PDKeStrel grove nUrSing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329 OP D

new CoUrt plACe 99 Whitehouse Avenue Borehamwood WD6 1HB Tel: 0208 238 6990 PD LDA YAwilton HoUSe reSidentiAl And nUrSing Home 73–77 London Road Shenley Radlett WD7 9BW Tel: 01923 858272 OP D PD


AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Freephone 0808 166 1319 www.caringhomes.org

GUYSFIELD Nr Letchworth, Hertfordshire SG6 2ABLocated in the beautiful conservation village of Willian, just a mile to the south of Letchworth Garden City, Guysfield provides residential care for up to 50 elderly people.Originally a substantial country house built in 1884, Guysfield has been sensitively converted and extended to provide the very highest standard of residential and dementia care.

Features:

• Elegant Victorian building • Landscaped gardens and grounds • Excellent reputation for care • Friendly dedicated staff team• Hospitality Assured accreditation • Dedicated activities coordinator

Gold care homes“We Care for your Care”

Gold Care Homes has an established reputation of delivering high quality care in an environment which provides comfort, safety and a wide range of facilities to the residents.

The group has 23 homes currently running all over England, 5 of which are situated in Hertfordshire and are compliant with all Care Quality Commission’s outcomes.

Tel: 01895 257010

• Well furnished homes with equipment to care for the specific needs of residents

• Person-centred care • Dedicated Dementia unit

• Fully trained and qualified staff who offer 24-hour care & support

• High standards of decor in bedrooms and lounges

• Most rooms equipped with en suite facilities

• Residents encouraged to bring their own personal belongings

• Special activity programmes • Trips via private mini-buses • Clubs & 1 to 1s

• Well-balanced & wholesome meals cooked to resident’s preferences

using seasonal ingredients.

Head Office: Gidar House, 13 The Crossway, Uxbridge, Middlesex, UB10 0JH

Heath Lodge Care Home, WelwynResidential: 01438 716180

Autumn Vale Care Centre, WelwynNursing, Residential & Enablement: 01438 714491

www.goldcarehomes.com

Martins House, StevenageResidential: 01438 351056

Queensway House, Hemel Hempstead Residential: 01442 266088

Halcyon Days Care Home, Graveley Residential: 01438 315588



Service User Bands



North Hertfordshire care homes with nursing

BeNSlow NUrSiNg Home Benslow Rise Hitchin SG4 9QY Tel: 01462 459773 OP DFoxHoleS NUrSiNg Home Pirton Road Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PDgoSmore NUrSiNg & CAre CeNtre Hitchin Road Gosmore SG4 7QH Tel: 01462 454925 Advert inside back cover OP D PDlAveNder FieldS, 1 Lucas Lane Hitchin SG5 2JB Tel: 01462 454508 PD YAmoNreAd lodge London Road Woolmer Green Knebworth SG3 6HG Tel: 01438 817466 OPoSBoUrNe CoUrt CAre Home Park Drive Baldock SG7 6EN Advert inside back coverTel: 01462 896966 OP D PD LDA

St CAtHeriNe’S NUrSiNg Home Spring Road Letchworth Garden City SG6 3PR Tel: 01462 678888 OP D PD

St george’S NUrSiNg Home42 Kneesworth Street Royston SG8 5AQ Tel: 01763 242243 Advert below OP PD

StAgeNHoe PArk Sue Ryder Care Centre St Pauls Walden Hitchin SG4 8BY Tel: 01438 871215 OP D LDA SI YA

SymoNdS HoUSe 2 Lavender Fields Lucas Lane Hitchin SG5 2JB Tel: 01462 452460 PD YA

tremBAtHSTalbot Way Letchworth SG6 1UA Tel: 01462 481694 OP D

wHite HoUSe NUrSiNg Home, tHe Gillison Close Letchworth Garden City SG6 1QL Tel: 01462 485852 OP D PD

wymoNdley NUrSiNg ANd reSideNtiAl CAre Home Stevenage Road Little Wymondley Hitchin SG4 7HT Tel: 01438 312434 OP D PD

Leading the way

St George’s Nursing Home42 Kneesworth Street • Royston,

Hertfordshire • SG8 5AQTel: 01763 242243

Email: [email protected] • Web: www.stgeorgescare.com

Burleigh House

41 Letchworth Rd,Baldock, Herts, SG7 6AATel: 01462 893216 Email:[email protected]

• Award winning care home dedicated inmeeting the needs of every individual

• Hertfordshire County Council Accrediteddementia care home

• Specialist Montessori based therapies for dementia and residential

• All single rooms, the majority with full en-suite facilities

• Landscaped gardens• Comprehensive daily activities schedule

‘Care Business of the Year 2011/12’- Hertfordshire Care Providers

Association (HCPA)

Residential Care Home

North Hertfordshire care homes continued

wAlSwortH roAd, 17 Hitchin SG4 9SP Tel: 01462 420019 LDA YAweStBoUrNe CAre Home 9 Bedford Road Hitchin SG5 2TP Tel: 01462 459954 OP

wiNdmill lodge 2 Windmill Hill London Road Buntingford SG9 9JP Tel: 01763 273935 OP LDA YAwymoNdley NUrSiNg ANd reSideNtiAl CAre Home Stevenage Road Little Wymondley Hitchin SG4 7HT Tel: 01438 312434 OP D PD


Registered Charity No. 211934

Tel: 01727 863327Email: [email protected]

Website: www.abbeyfieldstalbans.co.uk

Grace Muriel House, Tavistock Avenue,St. Albans, Herts AL1 2NW

Grace Muriel House provides residential care to the highest standard by fully trained caring staff;

providing person centred care for 37 older people.

Please call for further information or to arrange an appointment to visit.

149 London Road, St Albans, Hertfordshire, AL1 1TA Web:www.caremore.org.ukTel: 01727 852107 or 01727 858200 Email: [email protected]

Established in 1983, we provide residential care for both male and female elderly residents. We are a shortdistance from the City Centre and walking distance tolocal amenities such as local shops. The layout of thehouse is homely, spacious and free flowing, allowingresidents easy access to all the communal areas. Our aimis to provide accommodation and care with proper regardfor the dignity and self respect of Residents.

Service User Bands



St Albans care homes

BeAU SeJoUr reSidentiAl CAre Home ltd 12–14 Castle Road St Albans AL1 5DL Tel: 01727 859948 LDA YABirCHwood BUngAlow Off How Wood Park Street St Albans AL2 2QZ Tel: 01727 874776 OP LDA YABowmAn’S lodge46 Coombes Road London Colney St Albans AL2 1ND Tel: 01727 823273 LDABrooKdene HoUSe 1 Watling Street Radlett WD7 7NG Tel: 01923 857460 OP MHCAddington HAll reSidentiAl Home Luton Road Markyate AL3 8QB Tel: 01582 840336 OP DCHiSwell reSidentiAl Home 193 Watford Road Chiswell Green St Albans AL2 3HH Tel: 01727 856153 OP MHClAre lodge CAre Home 8 Battlefield Road St Albans AL1 4DD Tel: 01727 864379 OP D

Colney lodge ltd 323 High Street London Colney AL2 1ED Tel: 01727 825396 MHFoSSe HoUSe Ermine Close St Albans AL3 4LA Tel: 01727 819700 Advert page 39 OP D PDgrACe mUriel HoUSe Tavistock Avenue St Albans AL1 2NW Tel: 01727 863327 Advert above OPgreenwood lodge 11 Barry Close Chiswell Green St Albans AL2 3HN Tel: 01727 872181 LDA YAHArpenden BetHeSdA Home 201 Luton Road Harpenden AL5 3DD Tel: 01582 761359 OPHigH oAKS, 1 St Albans AL3 6DJ Tel: 01727 844523 PD LDA YAHixBerry lAne, 3 St Albans AL4 0TZ Tel: 01727 753142 LDA

Searching for care online?If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website

which lets you search for the care you want in your local area.

Start your search today: www.carechoices.co.uk



Service User Bands



St Albans care homes continued

Holly HoUSe reSidentiAl CAre Home 38 Barnet Road London Colney St Albans AL2 1BG Tel: 01727 825559 MHHolly lodge 12 Clarence Road Harpenden AL5 4AJ Tel: 01582 712640 OPJAne CAmpBell HoUSe Waverley Road St Albans AL3 5ST Tel: 01727 858130 OP D PDlemSFord roAd, 66 & 66A St Albans AL1 3PT Tel: 01727 850436 PD LDAleylAnd HoUSe 22 Leyland Avenue St Albans AL1 2BE Tel: 01727 763707 MHlyndon HoUSe 2 High Street Sandridge St Albans AL4 9DH Tel: 01727 851050 OP DmArylAnd CAre Home 29 Townsend Drive St Albans AL3 5RF Tel: 01727 853601 OP D PD SImeAdow ACreS 7 Crabtree Lane Harpenden AL5 5TA Tel: 01582 768098 PD LDAmileHoUSe lAne, 25 St Albans AL1 1TF Tel: 01727 835413 LDA YAniCHolAS HoUSe Cairns Close St Albans AL4 0EY Tel: 01727 839909 LDAoAK tree mAnor 1–2 Chene Drive Waverley Road St Albans AL3 5QP Tel: 01727 832393 Advert page 33 OP D PDpAlm lodge 59 Kings Road London Colney AL2 1ES Tel: 01727 825820 MH YA ADredClyFFe21 Salisbury Avenue Harpenden AL5 2QF Tel: 01582 620000 OP PD LDA SI YAridgmont roAd, 8 8 Ridgmont Road St Albans AL1 3AF Tel: 01727 811159 LDAroSeBery HoUSe 1 Rosebery Avenue Harpenden AL5 2QT Tel: 01582 715600 OP

St ClAire’S 38–40 Church Crescent St Albans AL3 5JE Tel: 01727 762386 MHSt mAttHew’S CAre Home Chequers Lane Redbourne AL3 7QG Tel: 01582 792042 OP DStAirwAyS 19 Douglas Road Harpenden AL5 2EN Tel: 01582 460055 PD LDA YA

StAtion roAd, 1 Wheathampstead AL4 8BU Tel: 01582 833957 LDAStrAtHmore lodge 2 Hall Place Gardens St Albans AL1 3SP Tel: 01727 856864 OP PDStUArt HoUSe 149 London Road St Albans AL1 1TA Tel: 01727 852107 Advert page 43 OPtArA’S retreAt CAre Home High Street Sandridge St Albans AL4 9DQ Tel: 01727 850527 OP DtAviStoCK AvenUe, 5 St Albans AL1 2NQ Tel: 01727 843545 LDAtAviStoCK AvenUe, 12 St Albans AL1 2NH Tel: 01727 850215 LDAUpper lAttimore roAd, 2 Kyros House St Albans AL1 3TU Tel: 01727 858783 OP LDA YAveStA lodge Watling View St Albans AL1 2PB Tel: 01727 799600 Advert page 39 OP D PDvilloSA i 390 Hatfield Road St Albans AL4 0DU Tel: 01727 860805 LDA

villoSA ii 40 Tippendell Lane Chiswell Green St Albans AL2 3HL Tel: 01727 874169 LDAwillow CoUrt Aldwickbury Crescent Harpenden AL5 5SD Tel: 01582 466244 Advert page 39 OP D PDwoodSide reSidentiAl Home 10 Leyland Avenue St Albans AL1 2BE Tel: 01727 869406 MH


Service User Bands



St Albans care homes with nursing

Field HoUSe nUrSing Home 8 Townsend Road Harpenden AL5 4BQ Tel: 01582 765966 OPtenterden HoUSe nUrSing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 679989 OP PDverUlAm HoUSe nUrSing Home Verulam Road St Albans AL3 4DH Tel: 01727 853991 OP

ABBey lodge CAre Home 53–55 Harvey Road London Colney AL2 1NA Tel: 01727 825899 MHAllington CoUrt nUrSing Home Lye Lane Bricket Wood St Albans AL2 3TN Tel: 01923 894542 DCroSBy CloSe, 1 & 2 Off Hill End Lane St Albans AL4 0AT Tel: 01727 833142 LDA

Stevenage care homes

SCArBoroUgH HoUSe 395 Scarborough Avenue Stevenage SG1 2QA Tel: 01438 361196 LDAwindSor HoUSe 8 Windsor Close Stevenage SG2 8UD Tel: 01438 813915 MHwinnett CottAge 111 Hertford Road Stevenage SG2 8SH Tel: 01438 813915 MHwiSden CoUrt Advert outside back coverWisden Road Stevenage SG1 5JD Tel: 01438 354933 OP D PD SI

Bide-A-wHile 14 Brick Kiln Road Stevenage SG1 2NH Tel: 01438 220500 OP DBUlwer lytton HoUSe Lytton Fields Knebworth SG3 6DW Tel: 01438 818000 OP D PD LDAFelloweS wAy, 49 Stevenage SG2 8BS Tel: 01438 726886 LDA YAHitCHin roAd, 9 Stevenage SG1 3BJ Tel: 01923 299770 OP D PD LDAJenny CHApmAn HoUSe 167 Shephall View Stevenage SG1 1RR Tel: 01438 749013 PD LDA SIJUBilee CoUrt Hayward Close Lonsdale Road Stevenage SG1 5BS Tel: 01438 730000 Advert page 39 OP D PD LDAmArtinS HoUSe Jessop Road Stevenage SG1 5LL Tel: 01438 351056 Advert page 41 OP D

newHAven Drakes Drive Stevenage SG2 0EY Tel: 01438 354811 OP D PD

mAnor view 45 Manor View Stevenage SG2 8PF Tel: 01438 311615 LDApinelodge CAre Home Graveley Road Stevenage SG1 4YS Tel: 01438 721417 OP

roeBUCK nUrSing Home London Road Stevenage SG2 8DS Tel: 01438 740234 OP DwoodlAndS view reSidentiAl And nUrSing Home Magpie Crescent Stevenage SG2 9RZ Tel: 01438 740230 OP D PD

Stevenage care homes with nursing

St Albans Cathedral



Service User Bands



three rivers care homes

BeACon wAy, 3 Rickmansworth WD3 7PQ Tel: 01923 896579 OP PD LDA YABerrywood 130 Berry Lane Rickmansworth WD3 4BT Tel: 01923 770132 LDACHUrCH lAne, 30 & 32 Mill End Rickmansworth WD3 8HD Tel: 01923 774082 OP PD LDA SI YACroxley HoUSe Croxley Green Rickmansworth WD3 3JB Tel: 01923 775134 OP D PDFAirwAy, tHe Green Lane Highlands Oxhey WD19 4LX Tel: 01923 221345 Advert page 39 OP D PD

FirS & Hewlitt Woodside Road Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDAHigH Street, 196 Rickmansworth WD3 1BD Tel: 01923 774869 LDA YA

mereSwortH Dell Wood Field Way Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 39 OP D PDpinewood lodge Oxhey Drive Watford WD19 7HR Tel: 0208 421 7900 Advert page 39 OP D PDpoCKlington HoUSe Eastbury Avenue Northwood HA6 3LN Tel: 01923 824585 OP SISeymoUr HoUSe 13–17 Rectory Road Rickmansworth WD3 1FH Tel: 01923 778788 OP DSUnriSe operAtionS CHorleywood limited High View Chorleywood Rickmansworth WD3 5TQ Tel: 01923 287750 OP DtHorpedAle Station Approach Homefield Road Chorleywood WD3 5QJ Tel: 01923 284648 LDAweSterley CAre Home Chorleywood Close Rickmansworth WD3 4EG Tel: 01923 775789 OP D

three rivers care homes with nursing

river CoUrt reSidentiAl And nUrSing Home Explorer Drive Watford WD18 6TQ Tel: 01923 800178 OP D

BUrFord HoUSe nUrSing Home Rickmansworth Road Chorleywood WD3 5SQ Tel: 01923 282818 OP PDCHAlFont CoUrt Uxbridge Road Rickmansworth WD3 7AR Tel: 01923 772378 Advert page 47 OP D PD LDA MH

CHorleywood BeAUmont Rickmansworth Road Chorleywood WD3 5BY Tel: 01923 700785 Advert page 47 OP D PD YA

dApplemere nUrSing Home Shepherd’s Lane Chorleywood WD3 5HA Tel: 01923 282119 OP D PD MH SIerSKine HAll CAre Centre Watford Road Northwood HA6 3PA Tel: 01923 842702 OPnortHwood nUrSing Home 24 Eastbury Avenue Northwood HA6 3LN Tel: 01923 820671 OP PD MH YA

St Andrew’s Church, Little Berkhamsted

Looking for care or support?

This Directory’s free advice line provides an INDEPENDENT advice and information

service encompassing care, accommodation, funding and rights. A personalised report

can be generated for customers providing details of all care homes or housing with

care schemes that meet their criteria with supplementary information about choosing

and funding care.

One call to the freephone number 0800 38 92 077 will enable the service to

build a profile of exactly what type of care you’re looking for, while taking

into account your personal needs and interests.

Call 0800 38 92 077 Advice for older people


Quality care for your loved one makes all the differenceIf you are currently searching for a care home offering the highest standards of nursing and residential care as well as specialist care for people with dementia, come and visit Chalfont Court and see how we can make a difference.

So drop in to any of our homes for a cup of tea and chat and discover howCare UK can help you find the best care for your loved one.

Our homes specialise in quality, personalised care and aim to ensure every resident experiences:

• A rich and fulfilling life• Comfort and reassurance• Respect and dignity

www.careuk.comCare UK has nursing and residential homes throughout the UK. For more information visit:

Visit us or call:Chalfont Court Uxbridge RoadRickmansworthWD3 7AR

01923 772378www.careuk.com/chalfont-court

From the moment my mother and I first visited her Barchester carehome, we knew we had found somewhere pretty special. Elegantsurroundings, delicious food and beautiful gardens were made evenmore appealing by the presence of like-minded residents with whomshe can socialise and enjoy activities. For my part, knowing thatshe’s safe in the care of such a dedicated and compassionate teamgives me great peace of mind. And for that I’m extremely grateful.

Choosing the right care home for Mum was made easier.

Why not call us or drop in for a chat over a cup of tea?www.barchester.com

YEARS

1992 2012

• Nursing Care

• Residential Care

• Dementia Care

• Respite Care

• Day Care

Bushey House Beaumont | Tel: 0203 394 0989Bushey, Hertfordshire, WD23 1QN

Chorleywood Beaumont | Tel: 01923 700 785Chorleywood, Hertfordshire, WD3 5BY

T hank you, Barchester!



Service User Bands



HillSide reSt Home 39–43 Kingsfield Road Oxhey Watford WD19 4TQ Tel: 01923 236618 Advert page 49 OPKeStrel grove nUrSing Home Hive Road Bushey Heath Bushey WD23 1JQ Tel: 0208 950 4329 OP DmAnor lodge, tHe 27–29 Alexandra Road Watford WD17 4QX Tel: 01923 221451 OP DmArgAret HoUSe (ABBotS lAngley) Parsonage Close Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 39 OP D PD

mildred AvenUe, 136 Watford WD18 7DX Tel: 01923 249048 LDAmoniCA CloSe 8/9 Watford WD24 4GZ Tel: 01923 250561 LDA YAmontroSe CAre Home 95 Langley Road Watford WD17 4PE Tel: 01923 804337 OP DorCHArd view reSidentiAl Home 776 St Albans Road Watford WD25 9FH Tel: 01923 673806 LDA MH YApArK lodge reSidentiAl Home 4 Park Avenue Watford Herts WD18 7HP Tel: 01923 353350 OP MHpArKview 113–115 Sussex Road Watford WD24 5HR Tel: 01923 230586 LDA YAprimroSe lodge 29–33 Essex Road Watford WD17 4EL Tel: 01923 444435 OPprinCe miCHAel oF Kent CoUrt Stratford Road Watford WD17 4DH Tel: 01923 234780 OP DroSSlyn CoUrt 6–8 Rosslyn Road Watford WD18 0JY Tel: 01923 244130 OPSHepHerd’S lodge 66 Sheepcot Lane Watford WD25 0DG Tel: 01923 354105 OP LDA MHSilver SpringS 12 Rosslyn Road Watford WD18 0JY Tel: 01923 227852 PD LDA SI YA

AUBUrn mere Woodlands Oxhey Lane Watford WD19 5RE Tel: 01923 247310 OP DAvenUe, 44 tHe Watford WD17 4NS Tel: 01923 226946 LDABel–Air reSidentiAl Home 78 Bushey Hall Road Bushey Watford WD23 2EQ Tel: 01923 332547 LDA MHBelleroSe 14/16 Westland Road Watford WD17 1QS Tel: 01923 466630 MH YABellevUe 78 Bushey Hall Road Bushey Watford WD23 2EQ Tel: 01923 490570 LDA MHCASSioBUry CoUrt reSidentiAl CAre Cassiobury Court Richmond Drive Watford WD17 3BH Tel: 0844 800 5099 LDA MH YACHASe CAre Centre, tHe 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307 OP D PD YACHeSHire drive, 53–55 Leavesden Watford WD25 7GP Tel: 01923 682671 LDACoUrtlAnd lodge Courtlands Close Watford WD24 5GW Tel: 01923 681231 Advert page 39 OP D PDeAStBUry roAd, 51 Oxhey Watford WD19 4JN Tel: 01923 331070 LDAFAirHAven 17–19 Park Avenue Watford WD18 7HR Tel: 01923 220811 OPgreenBAnKS Advert outside back coverGreenbanks Road Watford WD17 4JR Tel: 01923 255160 OP D PD SIgreenHill lodge CAre Home 22–24 Alexandra Road Watford WD17 4QY Tel: 01923 241957 MHHAgden lAne 336–338 Hagden Lane Watford WD18 7SH Tel: 01923 213015 LDA MH YAHillSide82 Pinner Road Oxhey WD19 4EH Tel: 01923 245466 LDA

watford care homes


Service User Bands



watford care homes with nursing

Arden HoUSe nUrSing Home 31 Upper Highway Hunton Bridge Kings Langley WD4 8PP Tel: 01923 262157 OPBirCHville CoUrt CAre Home Heathbourne Road Bushey Heath WD23 1PB Tel: 0208 421 9110 OPBrUnSwiCK CoUrt CAre Centre 62 Stratford Road Watford WD17 4JB Tel: 01923 218333 OP D

CHASe CAre Centre, tHe 4 Printers Avenue Watford WD18 7QR Tel: 01923 232307 OP D PD YAlAnCASter CoUrt 108 High Road Leavesden Green Watford WD25 7AJ Tel: 01923 689348 Advert outside back cover OP D SIlAngley view reSidentiAl Home 60 Langley Road Watford WD17 4PN Tel: 01923 251089 OP PD LDA MH YApArK view reSidentiAl Home 118 Gammons Lane Watford WD24 5HY Tel: 01923 219167 OP LDA MH YA

watford care homes continued

St AntHony’S 3 Mildred Avenue Watford WD18 7DY Tel: 01923 226174 OPStAnley roAd, 5 Watford WD17 2QU Tel: 01923 241465 LDAtAnnerS Stewart Close Abbots Langley WD5 0NU Tel: 01923 681154 OP D PD LDA

tAnnerS wood CloSe, 5 & 5A Tanners Wood Lane Abbots Langley WD5 0HR Tel: 01923 270270 LDAwiSteriA lodge 24 Brookdene Avenue Oxhey Hall Watford WD19 4LF Tel: 01923 350553 LDA YAyorK HoUSe (yorK wAy) 180–182 York Way Watford WD25 9RX Tel: 01923 676611 MH

HillsideRest Home for the Elderly

Hillside is a charming residential home situated in a quiet residentialarea close to Oxhey village. Hillside was a large family home which

has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.”

Large Garden & Conservatory • Lift • Relaxed atmosphereThe proprietor is a fully qualified nurse with

many years of nursing experience

39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQTel: 01923 236618 Fax: 01923 233852

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077


St Albans Watermill Bridge

50

Index Advertisers are in bold


AAbbey Care Solutions 13

Abbey Lodge 38

Abbey Lodge Care Home 45

Abbeyfield 33, 43

Abbots Care Limited 12

AC Homecare 12

Acacia Mews 36

Adeyfield Road, 39 33

AginCare 13

Ainsworth Care 12

Aldenham Road, 122 38

Alexandra Care Home 34

All Engage Limited Chequers House 12

Allington Court Nursing Home 45

Ambleside 34

Apton Road, 34 34

Archers Court 12

Arden House Nursing Home 49

Ashley Close, 1–2 33

Ashlyns Care Home 33

Ashview Nursing Home 35

Ashwood 34

Ashwood Place 40

Auburn Mere 48

Aureus Care 13

Autumn Vale Care Centre 37

Avenue, 44 The 48

Avery Health Care 37

BBaker Street, 86 38

Barchester 47

Beacon Way, 3 46

Beane River View 34

Beau Sejour Residential Care Home Ltd 43

Bel–Air Residential Home 48

Bellerose 48

Bellevue 48

Belmont View 34

Benslow Nursing Home 42

Berrywood 46

Bide-A-While 45

Birchville Court Care Home 49

Birchwood Bungalow 43

Blossom House 36

Bluebird Care (Chiltern & Dacorum) 12

Bluebird Care (Stevenage) 12

Bluebird Care (St Albans and Hertsmere) 12

Bluebird Care (Watford & Three Rivers) 12

Bowman’s Lodge 43

Brent Cottage 32

Brickfields Cottage 40

Broad Oak Manor (Dom Care) 12

Broad Oak Manor Nursing Home 35

Broadview 36

Brookdale Care 22

Brookdene House 43

Brunswick Court Care Centre 49

Bulwer Lytton House 45

Burford House Nursing Home 46

Burleigh House 40

Bushey Hall Road, 29 38

Bushey Hall Road, 31 38

Bushey House (Beaumont DCA) 12

Bushey House Beaumont 38

CCaddington Hall

Residential Home 43

Camphill St Albans 12

Care By Us Limited 12

Care By Us Ltd – North London & West Herts 12

Care Choices 33, 37, 43, 47, 49

Care Fully Limited 12

Care UK 47

Caremark (Hemel Hempstead) 12

Caremark (Welwyn and Hatfield) 12

Caring Hands Stevenage Ltd 12

Caring Homes 41

Cassiobury Court Residential Care 48

Celia Johnson Court 38

Chalfont Court 46

Chase Care Centre, The 48, 49

Cherry Tree Housing Association (Office) 12

Cherry Tree Manor 33

Cheshire Drive, 53–55 48

Chorleywood Beaumont 46

Chorleywood Beaumont (DCA) 12

Chiswell Residential Home 43

Church Lane, 30 & 32 46

Church Road, 7 34

City Care Welwyn 12

Clare Lodge Care Home 43

Clock Tower Mews 36

Colney Lodge Ltd 43

Community Support Service (Dom Care) 12

51

Advertisers are in bold

Conewood Manor Nursing Home 35

Cooperscroft Residential Home 38

Courtland Lodge 48

Cromwell Avenue, 9 32

Crosby Close, 1 & 2 45

Crossroads Care Hertfordshire North 12

Croxley House 46

Cuffley Care at Home Service 12

DDapplemere Nursing Home 46

Delrow Community 12

Dugdale House 36

Dunsland House 33

EEastbury Road, 51 48

Elizabeth House Residential Care Home 36

Elmhurst 34

Elmside 40

Elstree Lawns Specialist Nursing Home 38

ENA/Elisa Group Ltd 12

Enara Community Care 12

Erskine Hall Care Centre 46

FFairhaven 48

Fairway, The 46

Families Together 12

Fellowes Way, 49 45

Field House Nursing Home 45

Firs & Hewlitt 46

Follybridge House 33

Forest Care Village Elstree and Borehamwood 38

Fosse House 43

Four Seasons Health Care Inside back cover

Fourfields 32

Foxholes Nursing Home 40, 42

Freeman House 40

Friars Mead 33

Furzehill Road, 9 38

GGanwick House 38

Gardens Neurological Centre 35

Gemini Nursing Agency (Dom Care) 12

GMK Care Limited 12

Gold Care Homes 41

Gombards 12, 36

Gosmore Nursing & Care Centre 40, 42

Grace Muriel House 43

Grange Care Services Limited 32

Green Lane, 17 33

Green Oak Living Solutions 14

Greenacres 36

Greenbanks 48

Greenhill Care Home 38

Greenhill Lodge Care Home 48

Greenwood Lodge 14, 43

Grove House & Grove Lodge 38

Guysfield Residential Home 40

HHagden Lane 48

Halcyon Days 40

Hales Group Ltd 14

Hand in Hands 14

Hardy Drive, 23 40

Harpenden Bethesda Home 43

Harpenden Mencap Domiciliary Service 14

Haslewood Avenue, 1 32

Hatfield Nursing Home 37

Heath House 38

Heath Lodge 36

Helpers Homecare Limited 14

Helping Hands Watford Limited 14

Hertfordshire Crossroads – South 14

Hertfordshire Domiciliary Care (Mencap) 14

Hertfordshire Domiciliary Care Agency 14

Hertfordshire Domiciliary Care Services 14

Hertfordshire Enablement (East) 14

Hertfordshire Enablement (West) 14

Hertfordshire Supported Living Services 14

Herts Homecare 14

High Oaks, 1 43

High Street, 196 46

Highbury Rise 40

Highfield Care Home 34, 35

Hightown House 14

Highview Lodge 33

Hill House Care Centre 40

Hillside 48

Hillside Rest Home 48

Hillview Care Home 35


Index continued


52

Hilton Community Services Limited 14

Hitchin Road, 9 45

Hixberry Lane, 3 43

Hollies, The 32

Holly House Residential Care Home 44

Holly Lodge 44

Home Care Preferred Limited 14

Home Instead Senior Care (Central Hemel Hempstead & Chilterns) 14

Home Instead Senior Care (St Albans) 14

Home Instead Senior Care (Watford) 14

Home Instead Senior Care (Welwyn Garden City) 14

Homeside 36

Honister 36

Houndswood House Care Home 38, 40

Howe Dell Manor 37

Hyde Valley House 36

IIsabel Court 35

JJacob’s Neurological Centre 35

Jane Campbell House 44

Jasmine House 33

Jenny Chapman House 45

Jubilee Court 45

Jubilee DCA 14

Jubilee House Care Trust (Jonquil Close) 36

Jubilee House Care Trust (Lincoln Close) 36

KKestrel Grove Nursing Home 40, 48

Kilfillan House Nursing Home 34

Kingfisher Nursing Home 32

Kingsley Court 36

LLammasmead 32

Lancaster Court 49

Langley View Residential Home 49

Lavender Fields, 1 42

Lease of Life Home Care 14

Lemsford Road, 66 & 66a 44

Leyland House 44

Libury Hall 35

Life Opportunities Trust (Hempstead House) 14

Lime Tree Manor Residential Home 33

Littledene House 38

Lodge Care Home, The 33

London Care Project, The 14

Look Ahead Domiciliary Care (Hertfordshire) 14

Lyndon House 44

MManor Lodge, The 48

Manor Road, 30 38

Manor View 45

Margaret House (Abbots Langley) 48

Margaret House (Barley) 40

Martins House 45

Maryland Care Home 44

Mayfair Lodge 36

MDM Care Limited 14

Mead, The 38

Meadow Acres 44

Meadows Short Break Centre, The 36

Mears Care – Cheshunt 14

Mears Care – Welwyn Garden City 14

Medow Care Services Limited 15

Meresworth 46

Mildred Avenue, 136 48

Milehouse Lane, 25 44

Millcroft 40

Minims, The 36

Minsden 40

Monica Close 8/9 48

Monread Lodge 42

Montrose Care Home 48

Morven House 38

Mountbatten Lodge 33

Murdock Care Services 15

NNascent House 33

National Autistic Society – Community Services 15

Nevetts 40

New Court Place 40

Newgrange Residential Care Home 32

Newhaven 45

Nicholas House 44

Nightingale Nursing Home 35

Northwood Nursing Home 46

Advertisers are in boldIndex continued

53

Advertisers are in bold


Novus Care 15

OOak Care Ltd 33

Oak Tree Manor 44

Oak Cottage 36

Oasis Lodge Domiciliary Care Services 16

Oasis Lodge Residential Care Home 36

Old Grange 32

Omer Care Ltd 16

Options Health Care Services Limited 16

Orchard View Residential Home 48

Osbourne Court Care Home 40, 42

Out and About 16

PPalm Lodge 44

Park Lodge Residential Home 48

Park View Residential Home 49

Parkview 48

Partners in Support Ltd 16

Pine Lodge Care Home 45

Pinewood Lodge 46

Plan Care 16

Pocklington House 46

Popis Gardens, 1 & 2 35

Portfolio Homecare 16

Premier Court Residential & Nursing Home 35

Prime Time Recruitment Ltd 16

Primrose Lodge 48

Prince Michael of Kent Court 48

Professional Nursing Services Ltd 16

Providence Court 40

QQuantum Care 39

Queensway House 34

Quince House 34

RR4R Home Care Services Ltd 16

Raphaels Home Care Limited 16

Redclyffe 44

Richard Cox House 40

Ridgmont Road, 8 44

River Court Residential and Nursing Home 46

Robin Hood House 34

Roebuck Nursing Home 45

Rose, The 34

Rosebery House 44

Rosevale, 15 32

Rosslyn Court 48

Runwood Homes Ltd Outside back cover

SSaga Homecare (Hatfield) 16

Saga Homecare (Hitchin) 16

Sagecare Limited 16

Sagecare Nursing Agency 16

Scarborough House 45

Scott House 16

Sewells, 6a 36

Seymour House 46

Shenleybury House Ltd 38

Shepherd’s Lodge 48

Sherwood Court 36

Silver Springs 48

Sloe Hill Residential Care Home 40

Social Care Consortium 16

South Road, 38 35

Southern Family Care 16

Spring House 16

St Agnell’s House 34

St Andrew’s Care Home 36

St Anthony’s 49

St Audrey’s 36

St Catharine’s Care Home 32

St Catherine’s Nursing Home 42

St Christopher’s Nursing Home 37

St Claire’s 44

St Elizabeth’s Domiciliary Care Agency 16

St Elizabeth’s Care Home with Nursing 35

St George’s Nursing Home 42

St Joseph’s Care Home 34

St Matthew’s Care Home 44

St Michael’s House 36

St Paul’s Care Centre 34

St Peter’s Home 36

Stagenhoe Park 42

Stairways 44

Stamford Avenue, 28 40

Stanborough Lodge 36

Stanley Road, 5 49

Station Road, 1 44

Strathmore Lodge 44

Stuart House 44

Sunrise Operations Chorleywood Limited 46

Sunrise Senior Living Elstree Limited 38

Index continued


Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-24-9 Printed in England. Ref. No: 4001/Hertfordshire18/1112. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Hertfordshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson.Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Upper Lattimore Road, 2 44

VVale House Stabilisation Services 35

Verulam House Nursing Home 45

Vesta Lodge 44

Villa Scalabrini 38

Villosa I 44

Villosa II 44

VKL Transport Services Ltd 16

WWalsingham, 1–2 Ashley Close 16

Walsworth Road, 17 42

Ware Road, 49 35

Westbourne Care Home 42

Westbrook House 34

Westerley Care Home 46

Westgate House Care Centre 35

Westmeade 32

White House Nursing Home, The 42

Willow Court 44

Surecare (St Albans & The Dacorum) 16

Sybden 34

Symonds House 42

TTanners 49

Tanners Wood Close, 5 & 5a 49

Tara’s Retreat Care Home 44

Tavistock Avenue, 5 44

Tavistock Avenue, 12 44

Tenterden House Nursing Home 45

Tewin Road, 1 34

Theobald House 38

Thorpedale 46

Three Oaks Care Home Limited 36

Timberlea (Dom Care) 16

Trembaths 42

UUK International Nursing Agency

Ltd Dom Care 16

Willows, The 36

Willowthorpe Care Home 35

Wilnash Care Ltd 16

Wilton House Residential and Nursing Home 40

Wilton Lodge Residential Home 38

Windmill Lodge 42

Windsor House 45

Winnett Cottage 45

Wisden Court 45

Wisteria Lodge 49

Woodland House 16

Woodlands View Residential and Nursing Home 45

Woodside Residential Home 44

Wrixon Care Services Ltd 16

Wymondley Nursing and Residential Care Home 42

YYork House (York Way) 49

Your Life (Royston) 16

Advertisers are in boldIndex continued

Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users.

To contact one of our homes directly or for further information please visit www.fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers

ALEXANDRA (HEMEL HEMPSTEAD) CARE HOME46 Alexandra Road, Hemel Hempstead, Hertfordshire HP2 5BP Tel: 01442 246775 E-mail: [email protected]

GOSMORE CARE HOMEHitchin Road, Gosmore, Nr Hitchin, Hertfordshire SG4 7QH Tel: 01462 454925 E-mail: [email protected]

HIGHFIELD CARE HOME34-36 Hoe Lane, Ware, Hertfordshire SG12 9NZ Tel: 01920 467508 E-mail: [email protected]

HOUNDSWOOD HOUSE CARE HOMEHarper Lane, Radlett, Hertfordshire WD7 7HU Tel: 01923 856819 E-mail: [email protected]

OSBOURNE COURT CARE HOMEPark Drive, Baldock, Hertfordshire SG7 6EN Tel: 01462 896966 E-mail: [email protected]

runwood advert marise Herts

21 September 2011 13:26:24

Our passion is for innovative, high quality care with well-motivated staff teams responsive to the needs of older people. Preserving dignity is at the heart of everything we do.

Our Ethos is that Care Homes are for living in and can be a ‘hive of activity’ or a ‘sea of tranquillity’ depending on the needs of those in our care.

We provide residential care for those who need that extra support each day and we offer

specialist care for those living with dementia throughout our LIFE programme (Living in Full Engagement). It is a philosophy

with an innovative, creative and positive approach.

We have homes across Hertfordshire in Hemel Hempstead, Stevenage, Watford and Ware.

If you would like to know more please contact us on the number below or visit our website for further details.

0800 412 5660

www.runwoodhomes.co.uk

hertfordshire care services directory 2012/13

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