Hertfordshire Pathfinder

Helen StylePathfinder Programme Director helen.style@hertscc.gov.ukEmily.whittenham@hertscc.gov.ukwww.hertsdirect/pathfinder.org

£11m Saved

Procurement/

£3.8m efficiencies

Annual target

0.5% £4m

CECG Review of the Bid/message

to staff

£84m Gross Rev on running

support services

Priorities moving forward

ePathfinder

Support Services

•Watford and Three Rivers Pilot OBCs all 11•Legal Virtual•Audit Virtual •Procurement Hub •HR Alliance •HR Payroll lead commissioner •Finance •Revs and Bens lead commissioner •NNDR Hub •ICT •Asset Mgt. intervention vehicle.

HLG Appx 1 Snap shot - 11 Hertfordshire councils together we have…saved £11m and counting

Customer Access Community & Engagement

•Single place survey •Engage Toolkit •50 Plus projects•Community Agents Scheme •House visits multi- agency checklist •Community Information Pilot•Improving customers access to two tier services.

Children’s and Adult Care Services

(LAA2 flag)

•Shared DYTPs team with districts•Vulnerable families: community impact - innovative projects •Youth Portal for teens •One stop shop for child care e-recruitment, first of its kind in the country •Community meals together.

Waste Management

•Major partnership across 11councils, OBC for joint disposal recently agreed OBC PFI Credits Defra •Discussions on merging waste collection SW and others•Ongoing outcomes in excess of LAA targets for recycling etc. “Waste Aware”

Economic Development/Sustainability

•Recession response projects St Albans/Stevenage and others.•Restructure eco devpt. joint team •Joint eco. assessment•Shared services •Shared intelligence and forecasting/ observatory sites.

Safer/CleanerGreener/Planning

•Climate Change partnership emerging •Regulatory services partnerships across the Region •Joint energy assessments all 11 •Planning shared posts•Shared intelligence and forward planning.

Communicating

•Half-time Stock take Event Sept 09 •Awareness workshops - council specific and theme based •Review of professional groups •Monthly reporting CEs and Leaders •Other stakeholders Police and others•Engaging 100s officers/external.

www.hertsdirect.gov.uk I helen.style@hertscc.gov.uk I emily.whittenham@hertscc.gov.uk I Design : North Hertfordshire District Council - Document Centre

Legal

Revs and Bens/NNDRExpert Hubs

ProcurementAudit

HR General/Alliance?

HR Payroll/

Commissioner

Finance

One:One

ICT

follows

Existing HR model in Herts

East Herts

North Herts

Broxbourne

Stevenage

Watford

Hertsmere

St. Albans

Dacorum

Three Rivers

Welwyn & Hatfield

Herts County.

Numerous HR/payroll arrangements, partnerships, joint working & contracts with 3 rd parties. Duplication of effort. Inconsistent quality and costs for HR services and processes. H&S and EO

sometimes also included in HR - no single HR definition.

Appendix 3

New model for HR – key roles

HR/Payroll & related Transactions

Operational HR

Strategic

HR/OD

Strategic & high

end operational HR

• Strategic people management

• Organisational Development, inc. transformation

• Change agent

• Employee advocate

• Top team development

• High volume activities

• Streamline processes

• Efficiencies

• Reduce costs

• Easy access for mgrs & employees

• Centres of expertise

• Employment policies

• Contract management (client /commissioner)

• Matrix project working

• More complex advice (level 2)

• Implementation

• Project resource

Sh

ared

ser

vice

s

Ret

ain

ed in

-ho

use

•One model for 11 Councils

•Tried & tested elsewhere

•‘Pick & mix’ to some extent

• Critical mass of Districts

• Phased implementation

• Shared community of practice with enhanced career and personal development for HR practitioners

•Partnership approach – sharing expertise, experience and learning across the HR community in Herts

Pick &

mix

Appendix 1

Customer access model for HR

Branded HR contact Service, ‘e.g. ASK HR’

Self-service via:• self-service technology• single HR portal• intranet

Assisted service via:• Shared services • Single telephone number or one for each council• Unique council ‘scripting’• Call centre technology

External portal (s)• Recruitment

Access for, e.g.:• Payroll queries• Employment queries• Contracts of employment• Contracts variations• Starters/leavers• Level 1 advice• Recruitment admin• Learning & Dev. admin• Personal files• Pensions• Agency staff

Centralised Expert HR services/ centres of expertiseExternal Providers

• Employee relations• Management Information• Business Projects• Employment policies• Pay & reward • Case mgt & case advice• Learning & Dev delivery• Safe Staffing• Performance mgmt• Benefits• Shared contracts e.g. EAP• Best in breed contracts

• Level 2 advice• Referral from assisted service

• Occupational health• Health & Safety• Equality & Diversity

Strategic HR/OD(Council retained)

• Business Partner for each Council• Shared HR Business Partner? • Head of Service level• Close working with top team• HR/OD strategy• Culture/Change agent• Commissions from shared services• Client function for shared services• Retains budget & accountability• Strategic industrial relations• Member development• Top team & Talent Development• Top team recruitment • Commissions Mgt Info • Diversity lead (employment)• Business & solution focused to support Council priorities• Management development• Leadership development• Workforce development• Pay & reward• Supporting good council performance • Workforce planning

Technology enabled – single platform for payroll, HR and contact to reduce costs with feeds to each council, e.g. general ledger

Expected Outcomes (to test via Business case)

• Increased HR capacity• Increased resilience• Enhanced career development for HR people • Increased flexibility• Process efficiencies• Consistent quality• Benchmarking• Minimum cashable savings• Modern HR • Extended access to HR• Better metrics• Sharing expertise• Sharing experience, learning• HR community of practice• Contracting efficiencies

Cultural shifts

• Role clarity for line mgrs• Role clarity for HR• Standardised T&Cs, • Policies etc

Contracts/SLAs with third party supplier(s)) to clarify roles and required delivery (quality, outcomes, speed and cost)

Shared servicesPick & mix, shared

services and/or retained or provided by one council for all

All Herts. Councils

Line managers & Employees

Retained by each Council

Appendix 2

No wrong door in Hertfordshire

RIEP Support

Police/Health/

Borders

CECG/HLG

Stock take

Town and Parishes

Pan Public Sector

Thank you and let’s discuss

Helen.style@hertscc.gov.ukEmily.whittenham@hertscc.gov.ukwww.hertsdirect/pathfinder.org