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Honeywell Confidential – Do not forward or distribute

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LifeStream™ Manager Advanced Training

Compatible with LifeStream Version 4.12

CP358.01


LifeStream Manager Advanced Training

•Knowledge of key LifeStream Manager capabilities to enhance your telemonitor program and manage telemonitored patients more effectively.

Goal

•Provide a tutorial of advanced-level features available within the LifeStream application.

•Recommend key actions and steps to enhance and sustain the telemonitoring program.

•Understand the fundamentals of using LifeStream as a patient management application.

Objectives

Module Length: Approximately 60 minutes

Best Practice: Access to the LifeStream Manager application is recommended if completing

training as a self-study, or in conjunction with Honeywell Clinical Consultant training.

Pre-requisite: Designed for users with 6 weeks or more data in their LifeStream application

Evaluation: LifeStream Application Competency – C3002.03

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LifeStream Manager Functionality• Assigning User Security Roles, Sites and Categories• LifeStream View• Manual Entry Monitors• Configurations: Creating Customized Care PlansKey Performance Indicators and MetricsMeasuring Key Performance Indicators: Standard Reports• Overview• Basics/Sharing• EssentialsMeasuring Key Performance Indicators: LifeStream Analytics• Overview• ApplicationTelehealth Program Resources• Clinical Consulting Services• Additional Resources

Training Agenda

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At the completion of this training module, you will have the tools you need to:

Understand LifeStream’s Advanced-Level Features.

Provide a secure and targeted user experience focused on specialization.

Enrich the patient experience to meet unique demands with automation and scheduling.

Develop and set manageable Key Performance Indicators.

Utilize the data you have to measure program effectiveness,

using built-in reports and optional advanced analytical functions.

Plan and create customized care plans.

Create a telehealth delivery model that will enhance the

way patient care is delivered.

Enable clinicians to effectively manage multiple patient

populations.

Applications For Your Telehealth Program

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LifeStream Management Functionality


Adding Users Select Users from the navigation menu of LifeStream. This window provides the user details, including their security role, list of authorized sites/categories and the default site assigned to the user upon login.

All changes made to a user’s access levels will take effect the next time the user logs in.

View the LifeStream User Management How-To Video:http://youtu.be/BxesdiP0QsA

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http://youtu.be/BxesdiP0QsA


Security Roles & Users Authorized users must be entered into LifeStream from the Users menu under the Organization category on the left of your screen.

Each user must have an individual username/password.

Passwords are 6-16 characters. The strong passwords feature enables longer passwords.

Administrative Tasks:• Establish LifeStream User Roles• Make sure users are made aware

of and follow all privacy guidelines.• Each user has varying access levels.

Add users by selecting the “New” icon.

Complete the following

fields to enter a new User

Tip: Make sure to select the save icon when you are finished entering user data:

Adding a user resource:LifeStream Administrative Workflows

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https://www.honeywelllifecare.com/customer-service/lifestream-manuals/


The Users WindowTo view the names of those who will use LifeStream in some capacity to administer the telemonitoring program, select Users from the navigation menu. A window similar to the following appears. The Sites/Categories button enables you to select the default site or other authorized sites to include.

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Security Roles/Users Assign individual users a role that is matched to LifeStream responsibilities.

There are 6 levels of security access, each related to the amount of read/write access needed.

Tasks are designated as follows:R - Read Only: The person assigned to that particular role is authorized only to read information contained in a designated section.R/W – Read & Write: The user has permission to both read and write in the designated sections.

LifeStream Roles by Read/Write (R/W) or

Read Only (R) permission.

For the complete Role and Report Access/Restrictions Tables, see the:LifeStream Administrative Workflows Manual

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Security Roles/Users: Privacy When you use Honeywell monitors and LifeStream, it is critical that eachorganization/healthcare provider implementing and utilizing these tools is responsible for every patient’s privacy.

Each role within LifeStream is available with two security options – one with the Report Export/Email disabled and another with Report Export/Email enabled.

This security option restricts or allows users to export/email patient information as a response to patient information to comply with HIPAA.

Global Security for export/emailing features must be toggled from the System Configuration menu before security roles are assigned.

For more information, see the:LifeStream Administrative Workflows Manual

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Sites/Categories Sites and Categories organize and control access to patient data

Sites: Territory, Region, Program TypeCategories: Care Provider, Insurer, Diagnosis, Medication

To assign, select from the list of available Sites/Categories to assign access.

To add a site, for example, from the menu bar select the Add Site button:

Type in the name of the new site or category you wish to add and select OK.

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Assigning Users Sites/Categories Administrative Considerations:

• What client data does a user need access to view and assess? • Who responds to the data?

• Does a user need access to all sites or is it appropriate to only allow access to a limited number of Sites or Categories?

Consider the Clinician Read Only Security RoleIs there a clinical resource outside of your organization who may benefit from access to telehealth data?

There is an option to grant Clinician Read Only access and assign a relevant Category to access client data.

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Example:A CHF clinic or hospital group would benefit from having access to a group of clients.

• User Security Role: Clinician Read Only

• Assigned Sites/Categories: Glenn Adams (Care Provider Category) and Heart Failure (Diagnosis Category)

• To provide unlimited read-only access of patient data to others outside your organization, ask your Honeywell territory manager about LifeStream View

Assigning Users Sites/Categories

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LifeStream ViewSecure, Remote Access to Patient Health InformationEfficient and portable remote data access, increased communication with care providers and families with easy user management through a browser-based interface.

LifeStream View allows continuous read-only access to patient data and reports, for a clear picture of your patients’ health status at a glance.

LifeStream View enables physicians and clinicians to make the most informed decisions around the clock, no matter where they are. Give patients and families the freedom to access trends and data anytime.

Learn More: https://www.honeywelllifecare.com/lifestream-products/lifestream-view/

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https://www.honeywelllifecare.com/lifestream-products/lifestream-view/


Manual Entry Monitor


A Manual or ‘virtual’ Monitor, allows you to enter patient data and track biometrics without assigning a physical monitoring unit.

The client is assigned a Manual Entry Monitor from the Equipment List and values are clinician entered and tracked in Current Status/Tabular Trends.

Manual Entry Monitors

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Patient engagement can be effective clinically and economically. It may also improve patient experience and satisfaction.

Why? • A progression from monitoring to self monitoring • To assess health behaviors prior to discharge• To assist in chronic disease management Benefits: • A low cost option for tracking and trending a larger client population • Measurement of client teaching and learned behaviors • Provide an opportunity for client education

*Manual entry monitor functionality is a paid feature of LifeStream. Contact your Territory Manager to inquire about pricing.

Manual Entry Monitors

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Creating Customized Care Plans


LifeStream offers the user the two options when creating a questions dataset:

• Weekly (Sunday through Saturday)• Multiple Blocks (up to 12 weeks)

Scheduling & Creating Customized Care Plans

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The Weekly Scheduling option will allow the user to create a Preset Configuration with a consistent schedule of questions from Sunday though Saturday.

Usage:• Little or no variance in the assessment questions required• Clients with cognitive or language barriers

Weekly Scheduling

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The selection of the Multiple Blocks option will allow the user to create a Preset Configuration with 1-12 weeks of varying Questions.

Usage:• Clients with complex assessment needs• To provide a comprehensive clinical assessment over a period of time • As an adjunct to telephone assessments

Multiple Block Schedule

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Select System Configuration from the left-side menu and select the Other tab in the new screen:

Enabling Multi-Block Scheduling

Select Multiple-Block Schedules enabled for Questions and click on the Edit icon on the menu bar. A dialog box similar to the following appears:

Click the Value box and select Yes then save your changes.

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Key Performance Indicators (KPI)


How do you measure success?

What are your Key Performance Indicators?

How do your stakeholders measure your performance?

Goals and KPI Creation

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Key Performance Indicators (KPI)

– Efforts should produce results and a return on investment

– Data-based questions uncover valuable insights

– Intelligent/actionable data improves outcomes

Actionable data/intelligence

– Establish baseline measurements

– Ensure sample size: Is data sample reflective of your entire market?

– Ensure validity of data source: Documentation practices, etc.

– New processes/workflows can immediately be put into action

Data Analysis

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• Patient Management:

– Management and triage of patient health data

– Care management and the coordination of care

– Clinical interventions

• Clinical Efficiency

– Allocation of clinical resources to meet the needs of the patient

– Clinical documentation practices which outline a consistent plan of care

– Utilization of best practice product and process tools

– Predetermined product capabilities and best practice supported workflow

• Program Effectiveness

– Alignment of resources/roles/responsibilities to support processes and procedures

– KPI met or exceeded

– Expand to new markets and create new partnerships

Measure Results Against KPI Goals

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Benchmark against the following criteria:

Readmission rate: How often are our patients re-admitted to the hospital and were any of the incidents preventable?

Quality of care and stakeholder satisfaction: Are our clients and stakeholders satisfied with the care?

Operational and clinical efficiencies: Are we able to care for more patients and reach them more often with telehealth?

Measuring a Successful Telehealth Program

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Key Performance Indicators: Standard Reports


LifeStream Reports/Standard Reports

An effective way to measure success, is to align the program goals with defined metrics and review the elements of the analysis on daily, weekly, quarterly and yearly intervals. The following are essential reports to help measure success:

For more standard report walkthroughs see the:Standard Reports Training Presentation

Patient Reports

• Patient List• Patient

Activity• Patient

Response to Vitals

Site Reports

• Patient Compliance

• Multi-Response to Vitals

• Patient Messages

Organizational Reports

• Clinician Activity

• Outcomes Questionnaire

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https://www.honeywelllifecare.com/lifestream-services/clinical-support/


Standard Reports – BasicsStandard reports are categorized by these three titles in the menu bar, based upon their purpose and functionality:

In the report toolbar always select report options (indicated by the arrow) for additional report functions.

Underlined columns may be sorted by clicking on the column header (below)

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Standard Reports - Sharing Reports

Standard reports may be shared in many ways with just a few simple clicks.

Click to printvia the regular print settings window.

Instant one-click printing will print the report displayed on the user’s screen.

Click to fax a report.

Save a report in a variety of file formats, (shown on the right). If exporting as a graphic document, you will have the ability to choose a graphic file format and the desired picture resolution.

You may also send a report via email, directly from LifeStream. You may choose a variety of export options (seen below).

You will also be able to choose where to save the document.

This menu bar is displayed above any report.

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On the most basic level, you may choose to use the patient menu to run your own report. In the example below the user included Custom Fields using the Column Chooser, in addition to other data fields. To create a report from Patient List, select Print Preview (indicated by the arrow below).

Patient List Report Through the Patient Menu

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Key Performance Indicators: LifeStream Analytics


A powerful and highly flexible tool designed to: • Provide a limitless way to explore LifeStream data

and create customized queries and reports.• Query based on any user-defined parameters and

time intervals.• Provide a simple, easy to use interface with a 3-

step workflow. • Drive productivity & analyze metrics by running

saved custom reports whenever they are needed in your organization.

• Save customized queries as “favorites” and run clinician-prepared and tested “published queries.”

• Export of reports in familiar file formats

* Analytics is a paid feature of LifeStream. Contact your Territory Manager to inquire about pricing.

LifeStream Analytics

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Telehealth Program Resources


Clinical Consulting Services Clinical Consultants are a trusted professional resource for implementing a successful telehealth program. Consultants will help:

Plan, deploy and optimize your telehealth program.

Drive best practices and ensure long-term program sustainability.

Create a comprehensive assessment of your program.

Provide recommendations to maximize your success.

Develop Key Performance Indicators to measure achievement toward realistic goals.

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Additional LifeStream Training Modules

• Basics WebinarJune 17

Check your email for the latest invite or click here to register.

http://resources.hommed.com/LifeStreamWebinarRegistration.html

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Additional Educational Resources• Access manuals, help documentation and confirm your LifeStream version via the Help Menu

Or from the web:Training videos, presentations and other Clinical Support materials at: http://www.honeywelllifecare.com/lifestream-services/clinical-support/

Access the LifeStream User Manual, including Administrative and Clinical workflows:https://www.honeywelllifecare.com/customer-service/lifestream-manuals/

Contact your Honeywell Life Care Solutions team:• Regional Territory Manager• Clinical Consultant• Customer Service: 888-353-5404

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http://www.honeywelllifecare.com/lifestream-services/clinical-support/


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