Hotel Introduction

A hotel is an establishment that provides paid lodging on a short term basis

Provides basic accommodation, in times past, consisting only of a room with a bed, cupboard, a small table and a wash stand

Largely been replaced by rooms with modern facilities including en-suite bathrooms and air conditioning or climate controls

WHAT IS A HOTEL?

BASED ON LOCATION

FACILITIES OFFERED

BASED ON PROPERTY

LENGTH OF GUEST STAY

TYPE OF CLIENTELE

PRICING PLANS

BASIS OF OWNERSHIP

Hotel Classification

Based on Location

City Center: Generally located in the heart of city within a short business center,

shopping arcade. their location Rate are normally high due to their location advantages. The occupancy is high Example: Shangri-La Jakarta, Ritz Carlton Jakarta

Motels: They are located primarily on highways, the provide lodging travelers and

also provide ample parking space, length of stay usually overnight

Suburban Hotel: The generally have high traffic on weekend, it is ideal for budget hotel. Hotel rates are moderately low

Flotel/ Floatel/ Floating Hotel: As the name implies these hotels are established on luxury liner or ship. It is located on river, sea or big lake. It has long stay

Rotel: Hotel facilities available on wheels such as a train, caravan. They are normally used by small group or travelers Example: Palace on wheels

Airport Hotel: These hotels are set up near by the airport, the have transit guest who stay

over between flight

Resort Hotel: They are also termed as health resort or beach hill resort and so depending on

position and location. A resort is a place used for relaxation or recreation, attracting visitors for

vacations and /or tourism

Flotel

Rotel

Resort Hotel

Based on Property

Small size hotel: Hotel with 100 rooms or less

Medium size Hotel: Hotel with 100 – 300 rooms

Large size hotel: Hotel with 300 rooms or more

Mega size hotel: Hotel with 1000 room or more

Pricing Plans

European Plan: Hotel with Room charges only

American Plan:Hotel with Room + All meal

Continental Plan: Hotel with Room + Continental Breakfast

Bed and Breakfast: Hotel with Room + English Breakfast

Based of Ownership

Independently owned and operated

Independently owned but leased to an operator

Owned by single entity or group that ahs hired a hotel

management company to operate the property

Owned and operated by a chain

Owned by an independent investor or group and operated by a

chain

Owned by an individual group and operated as a franchise of a

chain

Transient hotels Residential or semi – residential properties Time share properties

Length of Guest Stay

Business hotel Group hotel Family hotel Convention hotel Youth hostels Casino hotel

Types of Clientele

Star rating Deluxe hotels Sports hostels Budget hotels Bed & breakfast

Facilities Offered

ONE STAR RATING Usually denotes independent and name brand hotel chains with a

reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently

located to moderately priced attractions. The facilities typically include telephones and TV′s in the

bedroom. Some hotels offer limited restaurant service; however, room

service and bellhop service is usually not provided

STAR RATING

TWO STAR RATING Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and usually has a more

personal atmosphere. It′s usually located near affordable attractions, major

intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within

walking distance to some good low-priced dining. Public access, past certain hours, may be restricted

THREE STAR RATING

Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies.

Bellhop service is usually not available. They are often located near major expressways or business areas,

convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer

service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools

are often provided

FOUR STAR RATING

Mostly large, formal hotels with smart reception areas, front desk service and bellhop service.

The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished.

Restaurant dining is usually available and may include more than one choice.

Some properties will offer continental breakfast and/or happy hour delicacies.

Room service is usually available during most hours. Valet parking and/or garage service is also usually available.

Concierge services, fitness centers and one or more pools are often provided.

FOUR STAR RATING

FIVE STAR RATING

These are hotels that offer only the highest level of accommodations and services.

The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small

independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting.

The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown.

The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens.

FIVE STAR RATING

Hotel Organization Chart

An hotel can provide good service, when its all departments work together in an efficient and effective way, by showing good team work, coordination and communication.

The most important function of a hotel is to provide food and shelter to prospective guest. To provide food & shelter, there are number of departments or areas required, who must all function together round-the-clock 24/7 .

DEPARTMENTAL CLASSIFICATION

These departments are broadly categorized into two groups:

OPERATIONAL DEPARTMENT (Core Department)

Front office (revenue center) Food & Beverage service (revenue center) House keeping (cost center) Food production (kitchen) (cost center)

ADMINISTRATIVE DEPARTMENTS (Support Department)

Maintenance department Account department Human resource department Electronic data processing department Communication department Security department Purchase department Stores Sales & marketing department