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HOTEL MANAGEMENT SOFTWAREJune 2017

CONTENTS46

Introduction

Defining Hotel Management Software

The Quadrant

Hotel Management FrontRunners Index

Runners Up

Methodology Basics

8

3437

7

FRONTRUNNERS9 Clock PMS

10 roomMaster

11 WebRezPro PMS

12 Resnexus

13 Hotello

14 RDPWin

15 innRoad

16 HotelogixSoftwareSuite

17 ASI Frontdesk

18 Elina

19 GracesoftEasyInnKeeping

20 CiiRUS

21 InngeniusPMS

22 RMSHospitalityCloud

23 Little Hotelier

24 FrontdeskAnywhere

25 eZee Frontdesk

26 eZee Absolute

27 GuestPoint

28 Base7booking

29 RoomKeyPMS

30 OpenHotelPMS

31 mycloudPMS

32 Xotelia

33 Smart Hotel

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INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Hotel

Management market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Hotel Management FrontRunners graphic, the Capability axis starts at 2.80 and ends at 4.50, while the Value axis starts at 2.70 and ends at 4.50.

To be considered for the Hotel Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.1 and a minimum value user rating score of 2.6. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

http://www.softwareadvice.com/hotel-management/#top-products

http://www.softwareadvice.com/hotel-management/#top-products

I N T R O D U C T I O N

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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.

» UpperLeft=Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.

» LowerLeft=Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

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Hotel Management software helps organizations perform daily duties, such as

manage reservations, check in guests and clean rooms, as well as enhance the guest experience by using customer relationship management (CRM) functionality.

Software Advice’s FrontRunners quadrant is focused on the North American Hotel Management software market. We identify this set of core capabilities for the Hotel Management software category: reservation management, frontoffice and housekeepingmanagement, as well as at least one of the following: pointofsale and/or maintenancemanagement.

In addition, we identify several related features that organizations purchasing Hotel Management software may also need or wish to consider: online booking engine, central reservations, CRM, revenue management, channel management, catering, employee management, guest experience management and marketing management.

DEFINING HOTEL MANAGEMENT SOFTWARE

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THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

roomMaster

WebRezPro

ASI Frontdesk

RDPWin

Gracesoft EasyInnKeeping

Hotelogix

innRoad

Resnexus

CiiRUS

eZee FrontdeskeZee Absolute

Hotello

Frontdesk Anywhere

GuestPoint

Clock PMS

Inngenius

ElinaLittle Hotelier

RMSHospitality Cloud

XoteliaBase7Booking

mycloud PMS

Smart Hotel

RoomKeyPMS

OpenHotel

All products that qualify as FrontRunners are top performing

products in their market.

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HOTEL MANAGEMENT FRONTRUNNERS INDEX

9 Clock PMS

10 roomMaster

11 WebRezPro PMS

12 Resnexus

13 Hotello

14 RDPWin

15 innRoad

16 HotelogixSoftwareSuite

17 ASI Frontdesk

18 Elina

19 GracesoftEasyInnKeeping

20 CiiRUS

21 InngeniusPMS

22 RMSHospitalityCloud

23 Little Hotelier

24 FrontdeskAnywhere

25 eZee Frontdesk

26 eZee Absolute

27 GuestPoint

28 Base7booking

29 RoomKeyPMS

30 OpenHotelPMS

31 mycloudPMS

32 Xotelia

33 Smart Hotel

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDCLOCK PMS

QUADRANT PLACEMENT: LEADERS

4.39 4.10

4.80 4.68

4.45 3.52

4.90 4.70

4.00 3.50

3.50 1.20

4.70 3.50

3.10

2.30

3.90

10


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDROOMMASTER


4.13 4.35

4.19 4.28

4.90 4.42

4.90 4.90

4.90 3.40

3.25 3.30

4.90 5.00

2.90

2.50

2.70

11


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDWEBREZPRO PMS


3.99 4.22

4.42 4.55

4.30 3.88

4.00 4.50

4.60 3.90

2.80 1.20

4.50 4.60

2.20

3.10

1.40

12


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDRESNEXUS


3.84 4.26

4.65 4.68

3.20 3.83

2.20 3.90

4.20 5.00

2.88 1.20

3.90 4.50

2.50

1.00

4.10

13


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDHOTELLO

QUADRANT PLACEMENT: MASTERS

3.52 4.40

4.38 4.45

1.90 4.35

2.80 4.30

1.00 4.10

3.43 3.60

4.30 4.90

2.60

3.30

3.50

14


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDRDPWIN


4.14 3.71

4.40 4.49

4.35 2.93

4.00 3.60

4.70 1.60

3.40 1.20

3.60 3.80

3.50

3.40

3.10

15


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDINNROAD


3.59 4.16

4.17 4.08

1.90 4.23

2.80 4.10

1.00 4.80

4.13 4.00

4.10 4.20

4.60

4.20

3.60

16


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDHOTELOGIX SOFTWARE SUITE


3.47 4.17

3.99 3.99

1.60 4.35

1.60 4.20

1.60 4.70

4.33 4.80

4.20 4.10

4.90

3.60

4.60

17


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDASI FRONTDESK


3.71 3.90

4.32 4.44

2.80 3.35

2.80 4.00

2.80 1.50

3.38 4.00

4.00 3.30

3.90

2.20

3.40

18


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDELINA


3.75 3.74

4.76 4.86

3.10 2.62

4.00 2.50

2.20 2.70

2.38 3.60

2.50 2.20

2.20

1.00

3.80

19


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARD

GRACESOFT EASY INNKEEPING

QUADRANT PLACEMENT: PACESETTERS

3.96 3.50

4.40 4.36

4.10 2.63

4.00 2.50

4.20 3.20

2.93 1.20

2.50 3.20

3.40

1.00

4.80

20


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCIIRUS


3.34 4.08

4.87 4.96

1.90 3.20

2.80 2.50

1.00 2.80

1.70 4.80

2.50 3.30

1.90

1.00

1.40

21


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDINNGENIUS PMS


3.67 3.71

4.91 4.94

2.20 2.48

1.60 3.20

2.80 2.10

2.65 1.20

3.20 2.60

1.80

2.70

2.90

22


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDRMS HOSPITALITY CLOUD


3.35 3.99

3.89 3.73

1.90 4.25

2.80 4.80

1.00 2.50

3.70 4.00

4.80 4.70

4.30

3.50

2.20

23


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDLITTLE HOTELIER


3.54 3.64

3.69 3.50

2.80 3.78

4.00 3.30

1.60 3.10

3.98 5.00

3.30 4.00

5.00

5.00

2.60

24


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDFRONTDESK ANYWHERE


3.48 3.67

4.09 4.07

3.10 3.27

4.00 3.60

2.20 4.20

2.63 1.20

3.60 3.50

2.60

3.10

1.20

25


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDEZEE FRONTDESK


3.81 3.33

4.58 4.63

3.35 2.02

2.80 1.00

3.90 4.90

2.75 1.20

1.00 2.00

4.70

1.00

4.30

26


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDEZEE ABSOLUTE


3.76 3.28

4.38 4.58

3.55 1.98

2.20 1.00

4.90 4.30

2.75 1.20

1.00 2.20

4.70

1.00

4.30

27


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDGUESTPOINT

QUADRANT PLACEMENT: CONTENDERS

3.45 3.56

4.30 4.18

1.75 2.93

1.60 3.30

1.90 2.20

3.45 1.20

3.30 3.80

4.10

3.60

2.80

28


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDBASE7BOOKING


3.21 3.48

4.77 4.76

1.00 2.20

1.00 1.00

1.00 4.60

2.33 4.60

1.00 1.00

3.10

1.00

4.20

29


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDROOMKEYPMS


3.48 3.13

4.24 4.13

2.50 2.13

2.80 1.80

2.20 3.60

2.95 1.20

1.80 2.20

4.00

4.60

1.40

30


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDOPENHOTEL PMS


3.58 3.02

4.58 4.71

2.50 1.33

2.20 1.00

2.80 1.20

2.65 1.20

1.00 1.80

3.60

1.00

5.00

31


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDMYCLOUD PMS


3.40 3.02

4.39 4.37

2.80 1.67

2.80 1.80

2.80 1.60

2.03 1.20

1.80 1.80

1.30

3.60

1.40

32


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDXOTELIA


2.86 3.41

3.69 3.93

1.45 2.88

1.00 1.80

1.90 3.80

2.60 4.30

1.80 2.80

2.60

4.60

1.40

33


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDSMART HOTEL


3.50 2.74

4.01 3.75

3.70 1.73

4.00 1.80

3.40 1.20

2.28 3.60

1.80 1.00

1.30

4.60

1.40

34J U N E 2 0 1 7

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

360 HMS

AbodeBooking

AgilysysLMS

AirGMS

AlexandrosFrontOffice

Alice

ATRIO

Ayenda

BananaDesk PMS

Bellboy

BestRez

Billy

Bookalet

bookatonce

BookingFactory

Bookinglayer

Bookly

Boost-Inn

CeniumHospitalityERP

Check-InnPMS

Colibri PMS

Crono

CSSPropertyManagementSystems

Cubilis

Execu/Suite

Frontaide

FrontClerkPropertyManagement

Guest Tracker

GuestALL RSO

GuestCentrix

HappyBooking

HiparHotelManagementSoftware

Hostaway

HotelBookingSystem

35J U N E 2 0 1 7

RUNNERS UP

Hotel iDesk

Hotel PMS

Hotelline

hotelminder

HoteloPro

HotelSimply

I-ProBookingSystem

InnGrid

InnkeyPMS

InnTender

IQWARE PMS

JCL Hotel

LodgicalSolution

Lodgify

Maestro PMS

MagnaTimeshareSoftware

MagpiePropertyManagement

Managinng

ManCloud

MegaHIS

MICROS OPERA PMS

Mirage

MonkportHotelManagement

Moonicorn

MotelMate

MSI CloudPM

MyHMS

MyPMS

Nitrogen

ONETECH.PMS

OptimaPMS

OraclePropertyManagement

Ordyx

OtelMS

PANHospitalitySuite

PARCSReservationSoftware

PMS Cloud

PMS PRO

Propertyware

protelPMS

Pursuit

QiKA.R.M.S

ResortManagementSystem

ResortManager

RezEasy

Rezlynx

RezOvation Web

RezStream Cloud PMS

RezwareXP7

Roombler

RoomRaccoon

Roomsy

Seekom iBex

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SirvoyBookingSystem

Sistem Otel

Skyware

SMS|Host

totalhotel.coza

Vendor Remote

Visual Matrix PMS

Vreasy

WebPMSPro

WinHMSExpress

YnnovBooking

RUNNERS UP

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The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

http://www.softwareadvice.com/frontrunners-methodology/

M E T H O D O L O G Y B A S I C S

38J U N E 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

39J U N E 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

hotel management software - saimgs.com · 16 hotelogix software suite 17 asi frontdesk ... on the...

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