RETAIL MANAGEMENT SOFTWAREJanuary 2018

Powered by Methodology

CONTENTS46

Introduction

Defining Retail Management Software

The Quadrant

Retail Management FrontRunners Index

Runners Up

Methodology Basics

3239

87

FRONTRUNNERS9 Shopify

10 STORIS

11 Mi9 Retail Suite

12 Cin7

13 LightspeedRetail

14 Vend

15 Retail Pro

16 Square for Retail

17 ReveliPadPOS

18 Erply

19 iVendRetail

20 AIMsi

21 RetailEdge

22 MicrosoftDynamics365forRetail

23 Kounta

24 StratusRetail

25 SpringboardRetail

26 ShopKeep

27 RICS Software

28 EposNow

29 LivePOS

30 LoyversePOS

31 RQRetailManagement

4J A N U A R Y 2 0 1 8

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Retail

Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Retail Management Software FrontRunners graphic, the Capability axis starts at 3.60 and ends at 4.00, while the Value axis starts at 3.70 and ends at 4.60.

To be considered for the Retail Management Software FrontRunners quadrant, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.7 and a minimum value user rating score of 3.7. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5J A N U A R Y 2 0 1 8

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6J A N U A R Y 2 0 1 8

RetailManagementsoftwarehelps retailers ring up customers, update inventory levels,

present basic reports and keep track of customers. Software Advice’s FrontRunners quadrant is focused on the North American Retail Management market. We identify this set of core capabilities for the Retail Management category: pointofsaleand inventorymanagement, as well as at least one of the following: accountingmanagement,customermanagement and/or reporting/analytics. In addition, we identify several related features that retailers purchasing Retail Management software may also need or wish to consider: warehouse management, merchandise planning, e-commerce, commission management, customer account profiles, discount management, gift card management, invoice processing, layaway management, loyalty program support, ordering automation, pricing management, returns management, sales tracking and employee management (e.g., shift scheduling, payroll management, time in/out management).

DEFINING RETAIL MANAGEMENT SOFTWARE

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THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

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RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 STORIS

11 Mi9 Retail Suite

12 Cin7

13 LightspeedRetail

14 Vend

15 Retail Pro

16 Square for Retail

17 ReveliPadPOS

18 Erply

19 iVendRetail

20 AIMsi

21 RetailEdge

22 MicrosoftDynamics365forRetail

23 Kounta

24 StratusRetail

25 SpringboardRetail

26 ShopKeep

27 RICS Software

28 EposNow

29 LivePOS

30 LoyversePOS

31 RQRetailManagement

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT: LEADERS

4.22 4.59

4.29 4.31

3.70 4.87

2.40 5.00

5.00 5.00

4.60 4.20

5.00 5.00

5.00

4.20

4.20

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT: LEADERS

4.25 4.36

4.58 4.55

4.45 4.17

4.40 4.60

4.50 2.70

3.38 3.70

4.60 4.70

3.80

3.30

1.80

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDMI9 RETAIL SUITE

QUADRANT PLACEMENT: MASTERS

3.82 4.43

4.61 4.79

2.25 4.07

3.50 4.00

1.00 2.70

3.83 4.70

4.00 4.50

4.40

3.80

3.10

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT: PACESETTERS

4.18 4.02

4.26 4.26

4.05 3.78

3.50 4.20

4.60 4.90

4.18 1.00

4.20 4.20

3.60

4.70

4.20

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT: MASTERS

3.92 4.21

3.83 3.75

3.85 4.67

2.80 4.90

4.90 5.00

4.18 3.60

4.90 4.80

4.60

3.10

4.10

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT: MASTERS

3.85 4.26

4.18 4.28

3.05 4.23

1.50 4.20

4.60 4.10

4.00 4.90

4.20 4.00

4.20

4.20

3.40

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT: MASTERS

3.74 4.35

4.07 4.11

2.60 4.58

1.50 5.00

3.70 3.70

4.23 3.80

5.00 5.00

4.20

2.70

5.00

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDSQUARE FOR RETAIL

QUADRANT PLACEMENT: MASTERS

3.80 4.22

4.05 4.21

2.60 4.23

2.80 4.70

2.40 1.80

4.48 5.00

4.70 4.60

4.90

4.60

3.70

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT: PACESETTERS

3.98 4.00

3.72 3.70

4.15 4.30

4.00 4.60

4.30 4.60

4.35 2.80

4.60 4.60

4.60

4.40

3.80

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDERPLY

QUADRANT PLACEMENT: PACESETTERS

4.06 3.91

4.55 4.60

4.05 3.22

4.40 4.30

3.70 1.10

3.08 1.00

4.30 4.30

3.30

2.80

1.90

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDIVEND RETAIL

QUADRANT PLACEMENT: PACESETTERS

4.05 3.86

4.69 4.50

3.40 3.22

4.40 3.80

2.40 1.10

3.43 2.80

3.80 3.90

3.90

3.40

2.60

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT: CONTENDERS

3.89 4.01

3.91 3.86

4.50 4.17

4.80 4.50

4.20 4.40

3.25 2.80

4.50 4.40

2.80

3.30

2.40

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDRETAILEDGE

QUADRANT PLACEMENT: MASTERS

3.66 4.24

4.63 4.77

2.75 3.72

2.40 3.40

3.10 4.00

2.63 4.30

3.40 3.60

2.10

1.00

4.00

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARD

MICROSOFT DYNAMICS 365 FOR RETAIL

QUADRANT PLACEMENT: PACESETTERS

4.06 3.83

3.77 3.82

4.90 3.83

4.80 3.60

5.00 4.20

3.78 5.00

3.60 3.30

5.00

5.00

1.50

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDKOUNTA

QUADRANT PLACEMENT: PACESETTERS

4.01 3.81

4.25 4.35

3.60 3.27

2.80 3.70

4.40 3.80

3.93 1.00

3.70 3.70

3.30

4.00

4.70

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSTRATUS RETAIL

QUADRANT PLACEMENT: CONTENDERS

3.72 4.09

4.33 4.26

2.15 3.92

2.40 4.80

1.90 3.10

4.08 1.00

4.80 4.90

4.10

2.80

4.60

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT: PACESETTERS

4.06 3.75

4.58 4.52

3.20 2.98

4.00 3.30

2.40 3.70

3.88 1.00

3.30 3.30

2.90

4.80

4.50

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT: CONTENDERS

3.70 4.10

4.03 4.09

3.25 4.12

2.80 4.40

3.70 4.70

3.50 2.80

4.40 4.20

4.20

3.40

2.00

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT: CONTENDERS

3.61 4.13

4.32 4.37

2.95 3.88

3.50 4.10

2.40 2.30

2.85 4.60

4.10 4.10

3.20

3.10

1.00

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT: CONTENDERS

3.79 3.90

4.36 4.41

3.05 3.38

1.30 2.90

4.80 4.50

3.40 3.60

2.90 3.20

4.00

4.60

2.10

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDLIVEPOS

QUADRANT PLACEMENT: CONTENDERS

3.82 3.77

4.67 4.52

2.95 3.02

2.80 2.80

3.10 2.30

2.98 4.60

2.80 2.80

3.50

3.80

1.80

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDLOYVERSE POS

QUADRANT PLACEMENT: CONTENDERS

3.70 3.85

4.75 4.84

2.30 2.87

1.50 2.90

3.10 4.60

3.00 1.00

2.90 2.90

2.70

4.80

1.60

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J A N U A R Y 2 0 1 8

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT: CONTENDERS

3.68 3.85

4.26 4.29

2.70 3.42

3.50 3.60

1.90 3.50

3.50 2.80

3.60 3.50

4.50

3.70

2.20

32J A N U A R Y 2 0 1 8

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

12Return

2TouchPOS

360Pet

A&B POS

Acclivity Checkout

AccuPOS

ACE Retail

AcmePointofSale

ACR Point-of-Sale

ActionCard

Acumen

AdaPosmore+

AestheticsProOnline

Agiliron

AGKSoft

Aloha POS

AmberPOS

AmburPOS

ApregoFoodServiceTouch Screen POS

Aptos

Aralco

ARMS USA

artcloud

ArtisanPOS

ASC(ApplicationsSystemsCorporation)

Authorize.Net

Banq POS

barnetPOS

BarTab

Bemacash

Bepoz

BevoPOSbyBenseron

Bigcommerce

BindoPOS

BiTDealershipSoftware

33J A N U A R Y 2 0 1 8

RUNNERS UP

Biyo

Blue Sky POS

Booker

Box

Boxy POS

Brandleap

Bravo POS

Breadcrumb

BRIDGEStoreLocator

BrigadePOS

Brightpearl

Brink POS

BusinessPlusAccounting Hotel

C-Store Office

CAKE Point of Sale

CandelaRMS

CAP POS

CashRegister

CashRegisterExpress

CashFootprintPoint-of-Sale

CashierLive

CellSell

CellSmartPOS

ChainDrive

ChainReaction

ChannelAdvisor

ChannelGrabber

Channergy

CheckPOSPerformance

CirQ

CleanCloud

Cleanwash

cloudseeder

Clover

COMCASH ERP

CompeteraPricingPlatform

ComputerSoftwareSolutions

Comtrex

ConsignCloud

CONTROLPOS

CORESenseConnect

Countr

CrunchTimeBackOffice

CrystalPointPOS

CybexPOS

Cyclo

Denali

Desk.com

DZHub

Easify

EasyPOS

eBizCharge

34J A N U A R Y 2 0 1 8

RUNNERS UP

eCABS

EDGEbyAbbott

eHopper POS

emFace

EmperiumEPoS

ePaisa

Epicuri

EvosusSoftware

Expirio

ezPower POS

EZRentOut

Fieldmagic

FishbowlEnterprise

flexTRAX POS

FoodZaps

Form.com(Suite)

FreestyleSolutions

Future POS

Gatemaster

GenesisAdvantage

GiftLogic

GoAntiquing! POS

GoFrugal Retail POS Software

GOIS Pro

GoldTechRetailManager

GoSpotCheck

Gotmerchant.com

Groovv POS

Gusto(byDovetail)

HarbortouchPOS

HDPOSsmart

HeartlandeCommerce

HighLine Software

Hike POS

HubworksSuite

iConnect POS

ImSTOCK

iNCompetitor

IncoPOS

InfoGenesisPOS

InfoRETAIL

InsightSalonSoftware

IntelligentPharmacySoftware

InterAcct

InTouchPOS

IntuitQuickBooksEnterprise

InzantSales

iZettle

Jazva

Jolt

JustBilling

KENMerchant

35J A N U A R Y 2 0 1 8

RUNNERS UP

KeystrokePOS

KORONA.pos

Lavu POS

LeadCommerce

LibertySoftware

LiquorPOS

LogicTools

MaitreDPOS

Marketman

MerchantAccountSolutions

MerchantPlay

MicroRegister

MicroBizCloud

MicrosoftDynamics365

MicrosoftDynamicsGP

Milano Retail

MINDBODY

MobileSOP

mPowerBeverage

MultiFlex RMS

MultiFlexRMS

MyAxisPoint

MyTime

NCRCounterpoint

NCRSilver

Neto

NetSuite

NEXTARPOS

NovaPOS

Novoapp

ODEISRetailer

OdooPointofSale

One Stop POS

OneStep-JV

OpenbravoCommerceCloud

OpenEdge

OpenTable

OracleHospitalityPOS

OracleRetailXstorePoint-of-Service

Orderhive

OrderhivePlus

Ordyx

OwnGroupInstore

PaidYET

PaladinPOS

PawnMaster

PayGo

PayPal

PaySimple

PBS Manufacturing

PeachWorks

PhorestSalonSoftware

PHP Point Of Sale

36J A N U A R Y 2 0 1 8

RUNNERS UP

PixelPoint POS

POMePOS

PomodoTech

POSEasy

POSMaid

POSNation

POSExpress

POSIM EVO

POSitive for Retail

POSitouch

Poster

Practi EPOS

PremierWireless

Primaseller

Prisync

ProphetLine POS

Provaya Checkout Professional

PulseCommerce

Quetzal POS

QuickbooksPOS

QuidPOSSmartVendor

Rain POS

RanceLabFusionERP

RapidBevPOS

RapidGunStore

Raptool Retail

RBControlSystems

ReadySTORE

RealtimePOS

RegisterbyAvidRetail

Rental Software byRentitBiz

RepairDesk

RepairShopr

ReServe Interactive

RestaurantPOSSoftware

RETAIL

RetailAnswerPOSLite

Retail Anywhere

RetailERP(RAMPS)

RetailExecutionPlatform

RETAILProfessional

Retail STAR

RetailbeanLite

retailcloud

RetailGraph

RetailOps

RetailPoint

Rezku POS

RicochetConsignmentSoftware

RockSolidMAX

ROSS - Retail Operating Software Suite

37J A N U A R Y 2 0 1 8

RUNNERS UP

RosySalonandSpa

RunitRealTimeCloudPOS

S2KEnterprise

Sage InfoPOS

SagePaymentSolutions

SalesVu

SalonandSpaUltimate

SalonTarget

SanaCommerce

SAP Anywhere

SAPBusinessOne

Sapaad

SaralPOS

SASSCORestaurantPOS

Scorebuddy

Scoria Retail Suite

Sellbrite

Sellsy

ServiceMAX1

Shopdesk

Shopxie PoS

SilverWare POS

SimpleConsign

SimpleOrder

SimpliField

SiteLinkWebEdition

SkyWire POS

Smartwerks

SnappiiMobileApps

SoftTouch POS

SoloSeries

SplitAbility

SpotSync Checkout

Spruce

Square Point of Sale

SquareRegister

Squirrel POS

StoreHub

StoreLIVE!

Storemapper

Storepoint Store Locator

Storezigo POS

Striven POS

SUPERPOS

SupportSync

Swim

SyncMax

SynergySuite

talech

TeamworkRetail

TheAssistantManager(TAM)

Thr!ve POS

Tick-It! Trak Pro

38J A N U A R Y 2 0 1 8

RUNNERS UP

TigerPOS

TimeForgeHR

ToastPOS

TouchBistro

TradeGecko

TradeMetersPoS

TylerNet

uAccept

UAS

uniCenta oPOS

UNIONPOS

uTouchPOS

Vagaro

Veeqo

Vendio

VersAccounts

Versum

Vin eRetail

vinSUITE

VisitBasis

VisualRetailPlus

VivonetCloudPOS

webCRM

When I Work

WindwardSystemFive

Winpharm

WirelessStandardPOS

Worldpay

WylieSystemsPointofSale

XERA POS

Yourcegid

Zentail

ZingCheckout

Zoey

39J A N U A R Y 2 0 1 8

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

40J A N U A R Y 2 0 1 8

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

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