how mobile is your agency?

GovLoop Survey Results Report 2011

[ T y p e t h e c o m p a n y a d d r e s s ]

25%

19%

19%

19%

12%6% Researching mobility

Currently using applications

Not considering mobility at this time

Pilot testing one or more mobile applications

Implementing application

Evaluating different mobile applications and vendors

SAP Survey: How Mobile is Your Agency?

SAP recently partnered with GovLoop to investigate how mobile government currently is.

GovLoop is the largest social network for members of the government community with over 45,000 members. A

survey was distributed on GovLoop from June 16, 2011 through July 1, 2011. We wanted to share the end results

and conclusions from the survey.

1) Which emerging applications of mobile technologies do you believe will have the most positive impact on

your organization in the next year?

39 percent of respondents said that the untethered workforce will have the most positive impact on their

agency or organization. Of these respondents, less than half believe that app stores and location aware

services (GPS for example) will have a large impact.

2. Which of the following, would you say, best describes your organization?

According to survey results, agencies are involved in a wide variety of stages of mobilization. 19 percent of

respondents are currently using mobile applications, while 25 percent of respondents are currently in the

process of researching mobility. 19 percent are not considering mobility at this time.

39%

16%

14%

14%

8%7%

2%Untethered workforce

I don't know

App Stores

Mobile to machine technologies

Location aware services

Mobile money, wallets and payments

Health monitoring and sensoring

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3. What Smartphone platforms are supported within your organization? (Check all that apply)

Organizations are supporting multiple smartphone technology platforms. Results show that the Blackberry OS platform is the most popular among organizations. The Android and iPhone platforms are equally supported among respondents.

4. Please describe your organization’s smartphone policy.

The vast majority of respondents reported that their organization/agency is completely liable for their mobile

device and plan. The organization pays all costs for the device and ongoing monthly costs. Results find that

most agencies either implement reimbursement policies for their employees, or are in the process of

researching stipends that pay a portion of mobility cost.

Completely organization/agency liable (i.e. organization pays all costs for the device and ongoing monthly costs)

57%

Personally liable - Employee buys device and company only provides a fixed monthly reimbursement/stipend

13%

agency liable for upper mgmt (and possibly field investigators); completely personally liable for any other employees who want one

6%

Completely personally liable (no organizational support) 6%

I don't know 6%

Personally liable - Employee buys device and expenses device and monthly charge 6%

Researching stipends that would pay a portion of the cost. 6%

0%

10%

20%

30%

40%

50%

60%

70%

Blackberry OS

Android iPhone Windows Mobile

None Unsure

62%

43% 43%

25%

6% 6%



5. During the next 12 months, how many new mobile applications do you expect your organization to

implement?

58 percent of respondents said that their organizations are planning to implement anywhere between one and

four new mobile applications into their mobilization strategy.

6. If your organization is currently using mobile applications, please select the benefits your organization

realized. (Check all that apply)

Agencies are finding many benefits of being mobile. While 44 percent are currently not using mobile

applications, there are 37 percent of respondents found that mobility is enhancing the real time

communication with internal stakeholders and 31 percent reported that mobility has enhanced the ability to

provide services to constituents.

44%

37%

31%

19%

19%

19%12%

Currently not using mobile applications

Real Time Communication with Internal StakeholdersEnhanced Constituent Services

Budget/cost Savings

Faster Decision Making

Increased Productivity

Reduced Clerical Data Entry Cost

0%

10%

20%

30%

40%

50%

60%

1-4 0 I don't know 5-19 20+

58%

22%

11%8%

1%



7. Which areas concern you most about mobility? (Check all that apply)

Survey results have found that there are many concerns facing agencies and organizations in regard to

mobility. The majority of concerns deal with security, the time it takes to implement mobility, and privacy issues.

The cost of implementing a mobile framework as well as the cost of labor also has an effect.

8. Please select which description fits your organization best:

Respondents of this report represent a wide spectrum of organizations and agencies. Those who represent an

organization other than those listed included members of IT departments, health organizations, local

government, environmental agencies, and non-profit organizations.

0%

20%

40%

60%55%

42% 42%

31%27% 26%

22%

8% 8%1% 1% 1% 1%

21%

18%

8%7%

6%

6%

28%

Social services, public administration

General citizen services

Transportation or public transit related

Public safety

Education or student related

Tax and revenue

Other



9. The following is a list of mobility features. Which 3 will be most important to your organization in the next year?

(Select up to 3).

More than half of respondents stated that their organizations hope to reduce costs through mobility in the next

year. In addition to this, organizations wish to utilize mobility to improve communication both inside and outside

the organization itself.

10. How are mobile purchasing decisions made in your organization? (Check all that apply)

Conclusion

Having a mobility strategy is essential to an organization’s success, but organizations and agencies need to be

able to enhance their mobility without hindering their productivity and security.

It is clear that mobility has enhanced the productivity and success of government agencies. In a time of

budget cuts, organizations that choose to become more mobile are seeing positive results.

Survey Partners

GovLoop is the premier online community connecting more than 45,000 government innovators. The

community is a dedicated space for people in and around government to connect with peers, collaborate on

projects and catapult their careers.

SAP is the world’s leading provider of business software offering applications and services that enable

companies of all sizes and in more than 26 industries to become best-run businesses. SAP is a proud partner of

GovLoop.

0%

10%

20%

30%

40%

50%

Agency Level IT Department Department Manager

By Line of Business (IT,

Finance, Purchasing, etc)

I Don't Know Not Applicable

50%44%

31%

6% 6% 6%

0% 10% 20% 30% 40% 50% 60%

Reducing costs

Improving contact with constituents

Capturing and linking digital content to business processes

Improving contact within your organization

Improving flexibility/working conditions

Creating new services and business model opportunities

Improving transactional side of the business

Improving contact with suppliers

55%

45%

40%

40%

40%

21%

17%

5%

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