15 years after the advent of unified communications, 40% of all respondents still can’t click to add someone to a call.The majority of collaboration on successful teams is spontaneous. So, it’s easy to see why ease of connecting correlates with team success.

56%31% Cloud FileStorage

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See ConferenceAttendees 81%26%

86%36% Add Screen-shareto Call

61%22% Add Video to Call

36%11% Tell Me When

50%11% One-Number Service

86%47% EnterpriseIM

56%22% InternalChat/Social

53%19% MobileUC

67%19% Add Someoneto Conference

Call

83%35% See Colleagues’availability

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A survey, conducted in March & April 2014, was designed to gain an understanding of which communication & collaboration tools team members have and use; and to understand if there is a correlation between team success and technology use.

There is.

The most successful teams have & use key communication & collaboration capabilities two to four times more than those who say their teams enjoy marginal or no success.

Screen sharing, or web collaboration is used by two-thirds of all our respondents.

With such high availability, the gap in use by more and less successful teams is telling. 19% of those on less successful teams have it, but don’t use it; 42% simply don’t have it.

In one of our first team surveys, 75% said it’s easier to collaborate when they can see each other.

While the ability to click to add video to a call is fairly common among successful teams, 36% of all respondents don’t have this capability, and 21% have it but don’t use it.

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The ability to see if colleagues are available for a call, IM or email is key to finding someone to help or be your sounding board on the fly – just as you would in the office.

Though “presence” was one of the first big features of unified comms, it’s limited use is surprising – and apparently vital to team success.

When you’re not in the office, it’s hard to just ‘catch’ someone when they’re available for a quick live conversation.

Applications that allow you to see a colleague’s availability and request a notice when they are available for a call keep people connected – especially around sensitive topics.

Being accessible when you’re outside the office is key to staying connected.

One Number Service means you publish just one number, then tell an application which phone to ring when someone calls that number. It provides control, while helping you stay engaged.

The ability to send an Instant Message to a colleague is a big part of being available to a team. IM’s can break thru a meeting schedule for quick approvals or direction.

No wonder it’s the most used tool for all respondents – though a hefty 47% of those on struggling teams don’t have or use it.

The ability to chat openly, informally and asynchronously is more than a trend driven by Millennials.

It’s critical to engaging people with ideas, sustaining organizational learning when we’re not all in the office, and feeling like we’re part of something bigger than ourselves.

The ability to park a document in the cloud for access by colleagues and partners is an increasingly important factor in collaboration.

More of our responders were likely to use a solution not sanctioned by IT (Box, Dropbox) for this function than any other.

Overall, just one-third (34%) of our responders have the same access to these collaboration functions from company-approved mobile devices as they do in the office.

Those who have it, are far more likely to rate their teams as very successful.

Is it easier to be candid if you can see who else is on the call?

Our last survey showed that speaking your mind on virtual calls correlates with team success. Perhaps the much stronger use of tools that show who else is on the call aids candor.

Less Successful Teams More Successful Teams