how to effectively communicate occupational health & safety tools
TRANSCRIPT
How to Effectively Communicate Occupational Health & Safety Tools
January 30, 2013
Presented by: Kathleen Collins, Health & Safety Manager
Drake International
For audio, it is recommended you dial inA copy of the slides + recording will be available post webinar
AUDIO: 1-877-668-4493Access Code: 661 365 226
Event Password: 1234WebEx Support: 1-866-863-3910
Health & Safety Management System-Communication Tools
Overview Legislation & System Application
Organization & Communication
Communication Tools
Risk Management & Evaluation
Conflict Dispute & Resolution
Overview Legislation & System Application
Internal Responsibility System
Employer
SupervisorWorker
System Management Application
System
• Policies, Procedures, Standards, Programs, Best Practices
• Roles & Responsibilities
• Application
• Training & Education
• Evaluation
Organization & Communication
Organization
• Goal & Objectives
• Structure
• Roles & Responsibility
• Accountability
• Measurement
• Sustainability Threshold
Organization & Communication
Communication
Listening vs. Hearing
• Listening is to make an effort to hear something.
• Hearing is a sense by which sound is perceived.
Lost in translation
Organization & Communication
Business Communication
• Organization will flourish
• All objectives achieved
• People can easily convey messaging
Organization & Communication
Effective Communication
• Serves a purpose
• Purpose has plan & design
• Generates & maintains a desired effect
Communication Tools
• Processing
• Listening
• Observing
• Speaking
• Questioning
• Analyzing
• Gestures
• Evaluating
• Enabling Collaboration & Cooperation
Individuals will have strengths and weaknesses
Measuring Interpersonal Skills:
Communication Tools: Barriers
Physical Barriers
• Nature of the environment
• Staff located in multiple sites
• Outdated Equipment
• Failure to Introduce new Technology
• Staffing Shortage
• Distractions: lighting, noise, and temperature
Communication Tools: Barriers
System Barriers
• Structure in place
• Information Systems - Operations Systems
• Roles & Responsibilities
• Outdated
Communication Tools: Barriers
Attitudinal Barriers
• Poor Management
• Lack Consultation w/ Employees
• Delaying or Refusing to Communicate
• Personal Attitudes
• Lack Motivation
• Distraction at work
• Not enough training
Communication Tools: Barriers
Ambiguity of Words/Phrases
• Words sounding the same having different meaning
• Words conveying a different meaning all together
• Acronyms
Communication Tools: Barriers
Individual Linguistic Ability
• Use of Jargon
• Difficult
• Inappropriate Words
Communication Tools: Barriers
Psychosocial Barriers
• Health
• Mental Health
• Limitations
Communication Tools: Barriers
Presentation of Information
• Consideration for the Audience
• Environment
• Unclear Vocabulary
Communication Tools
Related Occupational Health & Safety Management System
• Structure
• Goals & Objectives
• Roles & Responsibility
• Employee Involvement
Communication Tools
Related Health & Safety Management System
• Standards, Policies, Procedures, Programs, and Forms
• Education & Training
• Measurement & Evaluation
Communication Tools
Hazard
Standard
Procedure
Training
Document /Form
Corrective Action
CommunicateChange
Measure & Evaluate
Risk Management & Evaluation
Understanding the Consequences of Communication
• Understand Communication Barriers
• Losing sight of goals & objectives
• Cost of Poor Communication
• Underperformance
• Disengaged workforce
Risk Management & Evaluation
Evaluation Communication Standards and components in your workplace
• Awareness of areas of loss
• Collectively working on Solutions to Eliminate Risk
• Manage Change
• Engaged Workforce
Conflict Resolution
• Establish Method
• Active Communication
• Presenting Motives or Ideologies
• Engaging Negotiation
• Mediation Methods
• Diplomacy
• Creative Peace-building
Questions
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Q & Awith Kathleen Collins,Drake International
Communicating OH&S Tools Effectively
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Free Offer
• We’re offering a free 30-minute Health & Safety Consultation that can include:
Reviewing communication issues related to H&S
Workplace party communication barriers
Additional hazards plaguing your workplace
Contact Kathleen to take advantage of this exclusive [email protected]
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Upcoming Seminar
• February 21st, 2013 – 8:00am to 10:30am
• 320 Bay Street, Suite 1700, Toronto, ON
• Kathleen Collins, Health & Safety Manager, Drake International
• Matthew Vella, LL.B., LL.M., Principal / Lawyer, Vella Legal Professional Corporation
Thank You for Attending For questions, please contact Kathleen Collins
416.216.1088
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