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How to Solve Problems Faster with Live Video Support

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What is Live Video Support and Engagement?

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Visual Support

+Mobile

The Evolution of Remote Support

LogMeIn Rescue

Tech Console

Rescue

Physical Things

Smartphones & Tablets

Computers & Laptops

Remote Control, Diagnostics & Chat

Connect, Configure & Fix

Support Technical and Non-Technical Issues

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Value of Live Video Interaction

New Process Amplify Processes

Eliminate Processes

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46% of issues are solved on first contact when using video

support

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Zero MotorcyclesWho is Zero Motorcycles?

• Origin/LocationEstablished in 2006.Headquartered in Scotts Valley

• Size~135 employees, across both US and EU

• Activity Design, develop, assemble, market and sell high performance electric motorcycles

• ReachSell to retail and fleet consumers through a network of motorcycle dealers, primarily in NA and EU

• Supply ChainZero has a global supply chain. Final assembly of all battery packs and motorcycles takes place in California.

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How is Zero Using Live Video Interaction?

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How has Zero Made the Most of Interactive Video Support?

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Key Takeaways

A Picture is Worth a Thousand Words

Live Interactive Video Can Improve Existing Processes

Requires Training Across Stakeholders

New Behaviors Need to Be Reinforced

Easy to Get Started and New Use Cases Will Emerge

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