How we trained our way to the world of MAUI

Kati Bates & Josh HutchisonUniversity of Iowa

Thursday, November 8, 20121:45 p.m. – 2:45 p.m.

Made

At

University of

Iowa

MAUI

Planning our Trip to MAUI

Mainframe integration and migration to MAUI

Itinerary

Campus Buy In Campus Advisory Committee

(Deans, Directors, Faculty) Campus Wide Open Houses for Academic

Users (MAUI developers , big kahunas) Student Academic Users Group (Colleges, Departments, Registrar staff…) Email, Meeting Minutes, Communication with

users

All Aboard!

Pilot Participants with Diverse Population (Undergrad/Graduate/Professional/Off Campus Programs)

Internal Focus Groups (Registrar Staff with Programmers to develop specialized screens)

System Integrations (Vendor Products: Courseleaf, U.Achieve, NOLIJ, Ad Astra, Platinum, Unitime, Synapsis)

Testing with Pilot Groups, Registrar Staff, Programmers (Screens functional and stable)

Pre-Departure Checklist

Universal Storage for Help Documents / Meeting Minutes / Historical Documentation / Rules and Crosswalks (Wiki was decided on)

Sort and Maintain the Wiki page (Who would create and update content / grant access for users)

Help Screens (Ease of use, searchable, printer friendly)

Test MAUI / JIRA (Used to find bugs, request improvements and report to developers)

On Board Assistance:Concierge Service

Advertise TrainingSession Announcements (In person & via

email)Faculty & Staff Invites

Utilize Registration & Tracking via the University of Iowa Self-Service System

Allowed for Attendance Recordsand Survey Results

Captain’s Announcement

Go Live with Individual Modules at each phase of development

Unique Training opportunities depending on your role on campus Lectures Hands On Training (Small groups / One on One) Simple Short Sessions to avoid information overload Q & A Opportunities Handouts

First Voyage

Things we planned for and things we didn’t expect to encounter Hearing Impaired (Hired a sign

language interpreter) Visually Impaired (Utilized users own

unique software) Mobility Issues (All rooms handicap

accessible)

Encounters

Setting up Access Roles (Everybody wants everything)

Change difficult for users (We’ve always done it that way!)

Negative feelings (Workload increased for some users due to decentralization)

Performance Issues (Slow page loads, Error 500s) Communication issues with Programmers

(Different wavelengths for prioritization)

Rough Seas

Time commitment to training / testing / presenting while maintaining normal workload

Office reorganization (Additional MAUI responsibilities plus staff additions)

Mandatory training required by departments led to some negative comments

Technical Failures (Last minute room changes, projector bulb burn out)

Code Rollouts during presentations

More Rough Seas

Benefits and Improvements All in one system, no need to jump

between programs More departmental ownership and

responsibility Workflow led to a more streamlined

approval process Data captured for historical records

Calm Seas & Sandy Beaches

Keep a positive attitude Sense of humor Treats / Food (Always helpful) Opportunities for departments to

train their own staff Constant and consistent updates

Fun & Games

One on one Small Groups Troubleshooting (Email / Phone) Tailor made training (Focused on

unique areas)

Ongoing

Short PowerPoint presentations on web New Hire Training program Refresher Training New Module training as developed Advanced as needed or requested

Future Trips

Q & A