human & ob approach

The Institute of Chartered Accountants of India

Organizational & Human Behavioural Approach


True or False

• True or False (Organizational Behaviour)

• A happy worker is a productive worker

• Organizations are more effective when they

prevent conflict among employees

• Companies are more successful when they have

strong corporate cultures


Question to ponder

• Why do some people do well in organization settings while others

have difficulty?

• Why should you care about understanding other people at

workplace?

• Is only money important for a person to achieve job satisfaction or

even work environment ?

• Are you/your subordinate ready to assume more responsibility at

work?


Organizational & Human Behaviour


“A company is one of humanity’s most amazing inventions”- Steve Jobs


Human Behavioural Approach

UnderstandSelf and appreciate

other’s behaviour

PredictSelf and

other’s behaviour

InfluenceSelf and

Other’s behaviour

Why Study Human Behaviour


Organizational Behaviour is influenced by external and internal factors of the organization


Organizational Behavior

• Organizational behavior studies the impact that individuals and groups

of individuals have on behavioral patterns in an organization.

• it tries to study the influence of various organizational structures,

hierarchy, grapevine, formal and informal patterns of controls which

impact human behavior within an organization.

• It is a large and macro field that tries to understand allied subjects like

sociology, logic, psychology, communication and how they relate to

management and behavioral patterns emerging within an organization.


How Will Understanding Human Behaviour Make a Difference?

For Managers• Knowing human behavior can help you

manage well and makes for better corporations.

• Managing people well leads to greater organizational commitment.


Bottom Line: Human Behavior Is For Everyone


Which factors affects behavior

• Socio cultural• Economic

• Legal• Political

• Organizational structures & designs• Leadership qualities & factor

• System of remuneration/perks/rewards• Training & self development

• Security & stability• Group dynamics


Motivation to change the ‘motive’ of Human Resource


Motivational Triggers

• Financial benefits• Honor & respect• Fame & recognition• Love and affection• Fear, anger or hatred• Other causes


Elements of Successful Behavior Management

Understanding organizational

behaviour

Self-insight and perception skills

Ability to analyze situations correctly

Ability to inspire, motivate and lead

Personal flexibility and adaptability

Identify the challenge: Maintain, improve or redirect existing

behaviour?

Identify causes of current behavior

Choose a solution or strategy for achieving

behavioural goals

Implement strategy, then monitor and adjust as

needed

Building Block SkillsThe Behavior Management process

The Knowledge foundation


Activity

Identifying Interpersonal Skills-Assessme


Organizational Behaviour


Direct Questions Answered by Study of OB

• What is really expected of me?

• How do I gain acceptance around here?

• How do I get ahead in this company?

• How do I get rewarded for a good job?

• What is the boss really like?

• I know the policies and procedures, but what are the real rules of the game?

• How do I fit into the total picture here?

• What does this company really do?


Defining Organizational Effectiveness as 4 Perspectives

Open systems: they have a good fit with their external environment

High-performance work practices: their internal subsystems are configured for a high-performance workplace

Organizational learning: they are learning organizations

Stakeholder: they satisfy the needs of key stakeholders

NOTE: Need to consider all four perspectives when assessing a company’s effectiveness


Types of Individual Behaviour

Organizational Citizenship

Contextual performance – cooperation and helpfulness beyond required job duties

Task Performance Goal-directed behaviours under person’s control


STRESS MANAGEMENT• Emotion or clusters of emotions leading to

stress in humans is so subtle that often it is

diagnosed quite late or when lot of damage

have taken place

• Stress is a problem which needs to be

effectively managed


Continued…

• It needs immediate action

• Management of stress is an art which very few know

how to use

• Specialists like doctors, psychiatrists, counselors,

psychic healers

• Stress management – how important for organization?


Indicators of stress• Nervousness & frustration• Fear• Anger• Physical symptoms of being ill• Dejection• Suicidal tendencies• Motives of malice• Self- destruction• Chronic ailments


Stress management


Techniques to manage stress• Listening to music• Taking long walks• Taking enough and proper sleep• Talking to close ones• Cycling or exercising • Taking vacation• Cooking or gardening• Doing unrelated work like washing, cleaning• Baby sitting• Watching comedy movies


Inter-relation amongst Human & organizational behaviour and stress management


Thank You

human & ob approach

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