DCCCD eConnect How To

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I Forgot My Password

If you forgot your password use these steps:

Online Reset

1. Go to the 'Forgot/Reset My Password' screen and follow the directions.

2. Your eConnect password will temporarily be reset to your birth date in MMDDYY format.

3. For security reasons, please login to eConnect immediately and change your temporary password to a password of your choosing.

Enter your Last Name

Enter your birth date in MMDDYY format. For example, May 22, 1982 is 052282.

Enter the e-mail address the HR office has on file in your employee record. This will not work with a different e-mail address.

Enter either your Social Security Number with no dashes or your employee ID, then press Submit

DCCCD eConnect How To

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Results If you get the following screen, your password has been reset to your birthdate in the MMDDYY format. Be sure to log in within two days or your password will be changed to a random one.

Possible Error Messages • Information not matching: Your Last Name, Birth Date, and

E-mail Address must match how it appears in your employee record. If receive this error message, please try again OR contact the HR office at your preferred location.

• If you still need help refer to our FAQ: Get Answers

Manual Reset If you are unable to reset your password online, please follow one of the procedures below for requesting a manual reset. For security reasons, both your eConnect Password and Challenge Question will be reset. If you have a district-assigned GroupWise e-mail account:

• Send an e-mail from your GroupWise e-mail account to: REGISTRY ADDITIONS requesting a reset of your eConnect password. Please provide:

o Name o Student/Employee ID# o Date of Birth o Type: EMPLOYEE or FACULTY (very important)

(Note: For security reasons, requests will only be accepted if sent from your own district-assigned GroupWise e-mail account.)

• Upon receipt of the information, please allow one business day for processing your request.

• Once your request has been processed, you will be required to setup your account before you log in.

• If you have a valid e-mail address, you will receive an e-mail confirmation when your account has been setup

DCCCD eConnect How To

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If you do NOT have a district assigned GroupWise e-mail account:

• Contact your division secretary or your campus evening administration.

• You will need to provide them with your name, your Employee (i.e., Colleague) ID or Social Security Number, and the course(s) you are currently teaching or most recently taught.

• Upon receipt of the information, please allow one business day for processing your request.

• Once your request has been processed, you will be required to setup your account before you log in.

• If you have a valid e-mail address, you will receive an e-mail confirmation when your account has been setup

If you have any additional questions, please contact your division office.

Security Tip: Never send confidential/sensitive information such as Social Security Number (SSN) or credit card/bank account information via e-mail, even as an attachment. These methods of communication can be intercepted and are not considered secure. .