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Slide 2 IBM Corporation LING Zong, Ph. D. IBM Software Group San Jose, California, U.S.A. Working @ IBM Slide 3 2 Routine Work (Engineering and Services): 1.(60%) Research and Development On Data (Cloud) Storage Management Software 2.(25%) Critical Customer Service For Special Weapon Attack Team (SWAT) 3.(10%) Global Training and Academic Lecture As a Technical Evangelist and University Ambassador 4.(5%) Technical Consultation To Venture Capital Investment in the Silicon Valley About Speaker http://software.nju.edu.cn/lingzong LING Zong ( ), Ph. D. Senior Engineer / Scientist IBM Almaden Research Center / Software Group San Jose, California, U.S.A. Slide 4 Working @ IBM 3 What is IBM? An innovator? A sales force? A collection of vertically integrated multibillion-dollar global businesses? A global brand? A blue-chip stock? A turnaround story? A really big company? All of the above? Slide 5 Working @ IBM 4 IBM Mission We strive to lead in the invention, development and manufacture of the industrys most advanced information technologies. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. Slide 6 Working @ IBM 5 Topics IBM Corporation IBMers IBM Culture Slide 7 Working @ IBM 6 Your products? Your services? Your financial strengths? Your customer base? Your supply chain? Your management systems? Your business model? Your history? Your brand? Your expertise? Whatever it is that makes you unique infuse it with the new enablers of innovation, and you can earn higher profits, penetrate new markets, drive productivity in a word, differentiate yourself from the competition. What makes you special? Focus on Enterprises that Value Integration & Innovation Pre 19001900s1910s1920s1930s1940s1950s1960s1970s1980s1990s2000s IBMs Legacy through the years Slide 8 Working @ IBM 7 A Global Company Corporate headquarters: Armonk, NY Serving customers in 160 countries worldwide Nearly 60 percent of revenue generated outside the United States Slide 9 Working @ IBM 8 IBM History Incorporated in 1911 as the Computing-Tabulating- Recording Company (C-T-R) In 1924, C-T-R became International Business Machines Corporation 1910s-60s: From punch-card tabulating machines to room-sized calculators to mainframe computing systems for large enterprises Changed the nature of accounting, calculation, and basic back- office business processes Slide 10 Working @ IBM 9 IBM History 1970s-80s IBM product line broadens from mainframes to minicomputers and personal computers Applications move beyond back-office enterprise to departmental operations and personal productivity 1990s With the Internet and open standards, the network computing model is embraced and advanced Coined e-business to describe how network computing can transform core business functions and transactions Slide 11 Working @ IBM 10 World Leading Company Best Company for Working Mothers Best in Class No.1 Company for Developing Leaders First in Organizational Training Best Employer Award BEST COMPANIES TO WORK FOR * SINGAPORE 2003 No.1 Among 100 Best Corporate Citizens One of 10 Best Employers in Asia Uchinaga-san Named the Worlds most powerful woman in business by Fortune IBM China named Most Admired Company in China Slide 12 Working @ IBM 11 World Leading Innovations Slide 13 Working @ IBM 12 Serving Worlds Leading Clients Slide 14 Working @ IBM 13 5 Nobel Laureates 8 National Medals of Technology 5 National Medals of Science 6 Turing Awards 21 in National Academy of Sciences 59 in National Academy of Engineering Over 300 Professional Society Fellows 10 in National Inventors Hall of Fame Integer Programming World Leading Talents Slide 15 Working @ IBM 14 Leading the New Computing Model 19501965 1980 1995 2010 PC Slide 16 Working @ IBM 15 IBM Business Operations Services Financing Hardware Software Technology Research Percent of IBMs Total Revenue in 2012 Source: 2012 IBM Annual Report Slide 17 Working @ IBM 16 Services Financing Hardware Software Technology Research IBM Business Operations Worlds largest business and technology services provider $18 billion in revenue More than 200,000 employees Helps customers: Capitalize on IT to improve business performance Manage IT operations and resources Principal lines of business: Business Consulting Services Integrated Technology Services Strategic Outsourcing Services Learning Services Slide 18 Working @ IBM 17 Services Financing Hardware Software Technology Research Worlds leading provider of financing and asset management services to companies selling or acquiring IT $2.5 billion in assets Operations in more than 40 countries Offers flexible leasing and financing solutions to customers and business partners Customer Financing Total Solution Financing Commercial Financing Global Asset Recovery Services IBM Business Operations Slide 19 Working @ IBM 18 Services Financing Hardware Software Technology Research IBM Business Operations Servers #1 server vendor in the world Offers the broadest range of servers in the industry Intel-processor-based servers UNIX systems Integrated application servers Mainframes Blade servers Strong supporter of open standards More than 6300 customers running Linux Slide 20 Working @ IBM 19 Most comprehensive range of storage offerings Disk, Tape, Middleware, Database, ISV applications, Services and Financing #1 in worldwide disk storage systems factory revenue Largest disk revenue growth #1 in UNIX external disk growth Largest SAN revenue growth Creating foundation for new autonomic storage model Storage tank, Virtualization, Policy-based management tools #1 Storage Services provider in the industry Services Financing Hardware Software Technology Research IBM Business Operations Enterprise Storage Slide 21 Working @ IBM 20 Personal Computing ThinkPad notebook PCs, desktop PCs, ThinkVantage Technologies, ThinkPad notebook PCs, desktop PCs, displays, accessories, and service offerings Printing Systems Printers, print management software, consulting, systems integration, supplies, service and support Retail Store Solutions Point-of-sale systems, kiosks and peripheral devices IBM Business Operations Personal Systems Services Financing Hardware Software Technology Research Slide 22 Working @ IBM 21 Develops, markets and supports a diverse set of software Provides foundation for the worlds critical business applications Worlds second largest software provider $22 billion in revenue More than 60,000 employees Largest supplier of Internet infrastructure software middleware Systems integration and transaction processing Data management Collaboration and dynamic workplaces Systems management and security IBM Business Operations Services Financing Hardware Software Technology Research Slide 23 Working @ IBM 22 IBM Business Operations Services Financing Hardware Software Technology Research IBM Software Family Slide 24 Working @ IBM 23 Develops, manufactures, sells, and provides services for leading chip technologies Incorporated into: IBM products OEM customers products Focuses on technologies for the pervasive, network infrastructure and enterprise computing spaces Leading producer of custom-designed chips (ASICs) Key technology supplier to customers like Cisco, Qualcomm, Sony and Nintendo IBM Business Operations Services Financing Hardware Software Technology Research Slide 25 Working @ IBM 24 IBM Business Operations Worlds largest IT research organization More than 3,000 scientists and engineers 8 research laboratories and 24 development laboratories worldwide Produces more breakthroughs than any other company Received a record 6,809 U.S. patents in 2013 The 21st consecutive year leading all companies in U.S. patents Work ranges from physics to cognitive science to leading-edge application research Services Financing Hardware Software Technology Research Slide 26 Working @ IBM 25 IBM Business Operations Services Financing Hardware Software Technology Research Deep Blue, Blue Gene, Watson SCM based Software Architecture Next Generation Database Systems Cloud Computing Nanotechnology Service Science Business Intelligence New Energy.... Slide 27 Working @ IBM 26 IBM Business Operations Services Financing Hardware Software Technology Research The project was awarded the National Medal of Technology and Innovation by US President Obama on September 18, 2009. Blue Gene Slide 28 Working @ IBM 27 IBM Business Operations Services Financing Hardware Software Technology Research Watson is an artificial intelligence program developed by IBM designed to answer questions posed in natural language. Named after IBM's founder, Thomas J. Watson, Watson is being developed as part of the DeepQA research project.DeepQA The program runs on POWER7 processor-based systems. A Computer Called Watson Slide 29 Working @ IBM 28 Services Science Classic Engineering Innovation of Services ScienceEvolution of Food Chain Herbivores Carnivores Natural Food Chain Pyramid Business Value/Profit Chain Slide 30 Working @ IBM 29 Topics IBM Corporation IBMers IBM Culture Slide 31 Working @ IBM 30 IBM has reinvented itself many times. But through it all, its DNA, its soul remained intact. Thats because of something that was part of this company since its inception. IBMs most important innovation wasnt a technology or management system. Its revolutionary idea was to define and run a company by a set of strongly held beliefs beliefs that would transcend economic cycles, geopolitical shifts, and generations of products, technologies, employees and leaders. IBMs most important innovation was the IBMer Slide 32 Working @ IBM 31 IBM believes that "NONE of us is as strong as ALL of us." Slide 33 Working @ IBM 32 IBM is a Global Company Grounded in Shared Values None of us is as strong as all of us EMEA Arabic Czech Danish Dutch / Flemish French German Hebrew Ibo Italian Norwegian Polish Russian Swedish Zulu AP Chinese Filipino Hindi Indonesian Japanese Korean Malay Vietnam Thai AMERICAS Cherokee English French Portuguese Spanish Slide 34 Working @ IBM 33 Embrace challenge Partner for clients success Collaborate globally Act with a systemic perspective Build mutual trust Influence through expertise Continuously transform Communicate for impact Help IBMers succeed IBM Competencies Slide 35 Working @ IBM 34 IBMs employees represent a talented and diverse workforce. Achieving the full potential of this diversity is a business priority that is fundamental to our competitive success. Business activities such as hiring, training, compensation, promotions, transfers, terminations, and IBM-sponsored social and recreational activities are conducted without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or status as a special disabled veteran or other veteran covered by the Vietnam Era Veterans Readjustment Act of 1974, as amended. Effective management of our workforce diversity policy is an important strategic objective. Every IBM manager is expected to abide by this policy and uphold the companys commitment to workforce diversity. S. J. Palmisano Chairman and Chief Executive Officer U.S. Policy Statement on Diversity Our Commitment to Diversity (Excerpt) Slide 36 Working @ IBM 35 IBM Workforce Diversity THE MARKETPLACE EQUAL OPPORTUNITY AFFIRMATIVE ACTION WORK/LIFE IBM VALUES THE WORKPLACE CULTURAL AWARENESS Slide 37 Working @ IBM 36 Dedication to every clients success Innovation that matters for our company and for the world Trust and personal responsibility in all relationships Our Values IBMers Value Slide 38 Working @ IBM 37 Long-term IBMer Acquired Newly hired Returning IBMer The values connected with a broad range of IBMers. Slide 39 Working @ IBM 38 Asia Pacific Europe, Middle East, Africa Americas Corporate headquarters Our Colleagues More than 440,000 IBMers contributing to the success of IBM Slide 40 Working @ IBM 39 Our Colleagues IBMs talented people 5 IBM Nobel Laureates Number one in patent generation for 21 consecutive years (6,809 patents awarded to IBM in 2013) Exceeded the combined totals of Amazon, Google, EMC, HP, Intel, Oracle/SUN and Symantec. Slide 41 Working @ IBM 40 History of inclusion Hired women before women were given a right to vote Hired first person with disability Recruited first professional women Appointed first female vice president Hired first black salesman Introduced first written Equal Opportunity policy Helped to create Hispanic Leadership Fund Added sexual orientation to nondiscrimination policy Implemented domestic partner benefits 1899 1914 1935-1953 1972-1996 2001- present Extended IBMs Global Work/Life Fund into 2005 Added "sexual orientation, gender identity or expressions, to global equal opportunity letter Spearheaded People with Disabilities marketing initiative on accessibility Our Colleagues Slide 42 Working @ IBM 41 Organizations Communities Teams You Technology New employees BusinessIndustries Disciplines Issues Software Group Sales and Distribution IBM Global Services Our Colleagues Connecting through communities and collaboration Slide 43 Working @ IBM 42 Consultant IT Architect Project Management Technical Services Logistics Procurement Fulfillment Solutions Sales Contracts & Negotiations Business Development Sales Operations Communications Finance Administration Human Resources Legal Market Intelligence Distribution Channels Integrated Marketing Comms Marketing Operations Technician Engineer Production Engineer Technician Software Engineer Operations IT & Services R &D Sales Manufacturing Supply Chain Marketing Areas of expertise Job roles Wider exposure is beneficial for both IBM & IBMers 2-2-3 Principle If you have worked at current position for at least 2 years, and your performance is consecutive above average for 2 years, you only 3 months lead time before moving to the next job role Slide 44 Working @ IBM 43 Service Education is Interdisciplinary Need more T-shaped people both deep and broad Business and Management Science and Engineering Economics and Social Sciences Math and Operations Research Computer Science & Info. Systems Industrial and Systems Engineering Business Anthropology Organizational Change & Learning Slide 45 Working @ IBM 44 Educating Service Engineers Depth vs breadth - The T Model Middle services manager - more breadth than technical depth Deep technical knowledge (typical CSC graduate) Good technical knowledge some breadth Top services executive Slide 46 Working @ IBM 45 Dual Career Choice Set your goals Manage your career Build your expertise Degree of B usiness S cope and R esponsibility Managerial / Executive Your Career Growth Technical / Professional Take the right path to success ! Slide 47 Working @ IBM 46 Foundational Competencies Leadership Competencies Career Sales / Technical Competencies Our Careers IBM is focusing on People Development What it means to be a leader What it means to be an expert What is means to be an IBMer Slide 48 Working @ IBM 47 Our Careers Connections coach Your IBM a learning program for new employees Classroom instruction e-learning and collaborative touch points during new IBMers first year New hire network New hire website Connecting new talent Slide 49 Working @ IBM 48 Establish annual work objectives Participate in learning activities Assess skills & competencies / Update development plan Performance evaluation EMPLOYEE DEVELOPMENT Checkpoint / Feedback Compensation & future opportunities Our Careers Managing performance @ IBM Slide 50 Working @ IBM 49 Stock price News based on your w3 profile Top Stories Employee directory Essential Links IBMs On Demand Workplace Our Work Tools Home, Work, & Career and Life tabs Personalized learning portlet Slide 51 Working @ IBM 50 Colleague contacts Instant discussions, Instant Information Knowledge cafe Instant messaging, e-meetings, and team rooms Our Work Tools Slide 52 Working @ IBM 51 e-mail Work folders Contact info Calendar Lotus e-mail / calendar Our Work Tools Slide 53 Working @ IBM 52 Competitive, performance-based pay How IBM does it -Business results drive pay investment -Pay ranges based on extensive market research -Managers evaluate employee performance and contributions to IBMs success each year Employee opportunity -Targeted investments in pay competitiveness -Annual top contributor rewards for highest performers -Sales and services incentive plans reward those who deliver best results -Growth Driven Profit-sharing program returns a portion of revenue and profit growth to employees Our Rewards Slide 54 Working @ IBM 53 Through benefits, IBM provides financial support for many of lifes most important obligations and key life events In the U.S. Health benefit options to meet individual or family needs Wellness programs to stay healthy and productive 15 vacation days per year with 0-9 years of service; 20 days per year with 10 or more years of service* Flexible work environments, schedules to help balance work and family Critical family care services Community programs Educational opportunities, including scholarships for children Discounts on products, services and entertainment Our Benefits *Note: Those hired or rehired prior to Jan. 1, 2004 earn 25 days maximum per year after 20+ years of IBM service Slide 55 Working @ IBM 54 Topics IBM Corporation IBMers IBM Culture Slide 56 Working @ IBM 55 What is Culture? Culture is the complex pattern of ideas, emotions and observable behaviors that tend to be expected, reinforced and rewarded by and within a particular group. Dimensions of Culture Environment Time Action Communication Space Power Individualism Competitiveness Thinking Structure Slide 57 Working @ IBM 56 Not All Cultural Difference are Observable Observable: As complex as the nature of culture is, it is essential for all IBMers to develop cross-cultural competence. Identity Motivation Sphere of Influence Etc. Less Obvious: Dress Communication Customs & Rituals Food & Drink Etc. Slide 58 Working @ IBM 57 Why is Cultural Awareness Important for IBM? Cultural Awareness: Enhances collaboration and innovation Enables client success Fosters strong, trusting relationships Slide 59 Working @ IBM 58 Building Cross-Cultural Competence Slide 60 Working @ IBM 59 Harassment Awareness Financial Integrity FCPA and Anti-Bribery Privacy Use of Third Party Intellectual Property and Confidential Information Business Conduct Guidelines -- The Code at Work Commitment to integrity Guidelines for behavior Applies to everyone Slide 61 Working @ IBM 60 Every employee should help maintain a positive work environment. Harassment Awareness Slide 62 Working @ IBM 61 Company records must accurately and completely reflect financial information. Financial Integrity Slide 63 Working @ IBM 62 The Foreign Corrupt Practice Act (FCPA), a U.S. law that applies to IBM IBM policy and the laws of many countries prohibit bribery FCPA and Anti-Bribery Slide 64 Working @ IBM 63 You must protect the personal information of our clients, Business Partners, and others. Privacy Slide 65 Working @ IBM 64 Just as IBM values and protects its own confidential information, we respect the confidential information and intellectual property of other companies. Use of Third Party Intellectual Property and Confidential Information Slide 66 Working @ IBM 65 Our Culture How IBMers work globally: non-traditional locations IBM supports and enables employees working in a variety of locations Over 50% of IBMers regularly work away from traditional IBM offices About 12% are Work-at-Home employees About 20% are "road warriors" - Mobile workers About 6% are based entirely at client sites About 3% work in manufacturing settings Slide 67 Working @ IBM 66 Our Culture We get involved in the community On Demand Community Community service assignments Volunteer programs University programs Employee charitable campaign Slide 68 Working @ IBM 67 Our Culture The Presidents Volunteer Service Award for Community Service Slide 69 Working @ IBM 68 Awards and recognition Recognition can come in various forms. IBMers can recognize one another through a Thanks! Award or an Appreciation card. Accomplishments, ideas and achievements that have an impact on the business call for management reward, such as a "Bravo!" or "Ovation!" award. The new Innovator Award recognizes creative, novel ideas and applications that make a real difference. And a select few "game changers" are considered for a Corporate Award. Our Culture Slide 70 Working @ IBM 69 Our Culture We voice our opinions Thinkplace Global Pulse Survey Roundtables & Executive Interviews Internal Appeals Open Door Panel Review Confidentially Speaking Human Resource Partner Your manager Slide 71 Working @ IBM 70 Managing up -- Top ten reasons 10. Improve your relationship with your manager 9. We all have the responsibility to manage 8. Your manager can connect you with other groups in the organization 7. All managers need managing-up 6. Have your ideas listened to and respected 5. Gets your job done and makes your project successful 4. Your manager needs you 3. Develop yourself professionally 2. Increased job satisfaction 1. Critical to the success of IBM in an on demand world Our Culture Slide 72 Working @ IBM 71 How to contribute to your managers goals and priorities Your manager needs you in order to accomplish his/her objectives Your manager needs your support and insight to advance his/her priorities and agenda Your manager needs to be kept informed and advised of concerns you see from your perspective in the organization Our Culture Slide 73 Working @ IBM 72 Dealing with the problem manager Some Examples The no-response manager The I thought I told you that already manager The micro-manager Our Culture Talk to this manager. Tell him what you need from him/her in terms of direction, feedback and support. Be polite and focus on your needs. Ask the manager how you can help him reach his goals. Make sure you listen well and provide the assistance Seek a mentor from among other managers or more skilled peers, with the full knowledge of your current manager, to enlarge your opportunity experience If you have taken these actions, and they have not worked, go to your Human Resources staff to rehearse and gain advice Slide 74 Working @ IBM 73 Practice for Resolving Conflicts 1.make a date 2.listen to each side 3.paraphrase before responding 4.begin problem solving 5.negotiate a solution 6.write it down 7.implement the solution and follow up Slide 75 Working @ IBM 74 Action: Building professionalism Personal integrity and trust Dont set yourself up for failure Dont take things personally Dont burn your bridges; you never know where you may end up in the future Give credit, but only when it is deserved Clearly communicate why and to what extent a colleagues help is required Accept responsibility for both success and failure Our Culture Slide 76 Working @ IBM 75 IBM CareerSmart in three simple steps IBM's career development strategy enables employees to acquire, develop and apply the capabilities needed to drive business results, while providing them with the opportunity to advance and grow their careers. Slide 77 Working @ IBM 76 There is real value in developing yourself in IBM You unlock the door for individual growth and opportunity. You ensure that your skills and expertise are aligned to the IBM strategy and to market demands. You give yourself and IBM a competitive advantage. You directly impact client success, shareholder value, and community relationships. Slide 78 Working @ IBM 77 -- Sam Palmisano Chairman and Chief Executive Officer IBM Corporation Our Culture We inherited a great company from the Watsons. We were emulated and admired, and I know that IBM will once again be a great company that people want to partner with, work for and invest in. Slide 79 Working @ IBM 78 IBM Mission We strive to lead in the invention, development and manufacture of the industrys most advanced information technologies. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. Slide 80 Working @ IBM 79 This is The Corporation The IBMers The Culture Slide 81 Working @ IBM 80 zong@us.ibm.com Slide 82 Working @ IBM 81 Bye-bye !