Proactive, connected SupportMy NotificationsSocial Media

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My Notifications: Get Started

• Use it: IBM My Notifications allows you to set up subscriptions to receive important support information via email or RSS

• Find it: www.ibm.com/support – Subscribe to support notifications link under Tools and resources

• Key features:

Staying current with the products you work with is as easy as signing up for My Notifications

You set the frequency and information you want to receive and never worry about missing information about a fix or new release again

IBM My Notifications allows you to set up subscriptions to receive important support information via email or RSS

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My Notifications: First Steps

• For each subscription, you decide how many, or how few document types you prefer to include.

• You might choose only critical information if you are a regular visitor to the IBM Support Portal.

• Remember that from the All product support content link in the new IBM Support Portal, you are able to browse all published content. The document type filter on the left will help you decide which document types you wish to subscribe to.

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IBM Support Portal

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My Notifications: Setting preferences

• Set your preferences for delivery method, format and schedule

• You can optionally create folders to label or group subscriptions

• You might set up a separate subscription for Flashes set to daily

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My Notifications: APARs

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• Whenever you find a published APAR related to the issue you are researching, you can use the in-document subscription box to opt to be notified of a change in status

• The Subscribe button will take you to My Notifications to set up your subscription

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MyNotifications: Sample email

Please note that My Notifications is currently undergoing a redesign.

The redesign is scheduled for launch in November 2014.

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• Use it: Use social media to stay informed about important news, tips and information and to contact Support

• Find it: In the next few slides the various social media outlets by brand will be highlighted.

• Key features:

Keep informed about important developments in Support

Interact with Support over your preferred social media channels

Help others in online communities

Social Media: Get started

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Social Media: Business Analytics

Business Analytics Supportlink Blog @basupp on Twitter IBM Cognos on Facebook SPPS Software on Facebook Smarter Support on tumblr Smarter Support on Twitter

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Social Media: Enterprise Content Management

IBM ECM Support Blog @ibmecmsupport on Twitter Smarter Support on tumblr Smarter Support on Twitter

#smartersupportbitly.com/smartersupportSocial Media: Information Management

Thoughts from Information Management Support Blog

Twitter IBM_IM_Support DB2_Support IBMPDASupport IBMSmarterSupp

Facebook IBM Information Management Support DB2 Support LUW PureData for Analytics Support Information Server Support

Forums IM developerWorks forums dWAnswers

Tumblr: Smarter Support

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