icon uk 2013 - social intranet for small businesses
DESCRIPTION
Session at ICON UK 2013 in Brighton - There is no excuse of being social. Even a very small company benefits from a social intranet built on IBM Connections. In this session we cover why and how we implemented Connections in our company and how important sharing and leading through social is. Learn from real live use cases how to collaborate openly, easily and efficiently.TRANSCRIPT
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UKLUG 2012 – Cardiff, Wales
Social Intranet for Small Businesses Sandra Bühler, Klaus Bild
September 2012
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UKLUG 2012 – Cardiff, Wales
About us…
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UKLUG 2012 – Cardiff, Wales
Agenda
• Why (Objectives) • How (Use cases) • What (Our environment) • Conclusions
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UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises? Sure, the official success-stories of implementations of IBM Connections are all about large multinational companies, globally dispersed and acting
worldwide, but…
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UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises? And we?
How could IBM Connections help us, as a very small and locally acting
company?
Pfäffikon SZ
Zürich
Widnau
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UKLUG 2012 – Cardiff, Wales
Why did we implement a Social Intranet?
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UKLUG 2012 – Cardiff, Wales
Our Objectives of Implementing Social SW
• Improving internal communication • Simplification of cooperation • Improving know-how transfer • Protecting and sharing know-how
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
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UKLUG 2012 – Cardiff, Wales
How was the communication before TOP
DOWN BOTTOM
UP
1:1
Verbally
Fragmented
AMONG PEERS
Project BU
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (Top Down)
Organizational communities (CEO, HR, Sales…)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
Employee handbook
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (Bottom Up)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication (among peers)
Forum, Status updates (Socializing), @Mentions (Sharing)
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UKLUG 2012 – Cardiff, Wales
Improving internal communication
Marketing Media Gallery (working across business units)
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (Processes)
Activities – processes, installation checklists, events
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (Transparency)
Wikis – Gathering information
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UKLUG 2012 – Cardiff, Wales
Simplification of cooperation (or how to cut short discussions)
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer (How to’s)
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UKLUG 2012 – Cardiff, Wales
Improving know-how transfer (Backoffice / OP)
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
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UKLUG 2012 – Cardiff, Wales
Preserve and share know-how
Communities – knowledge containers
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UKLUG 2012 – Cardiff, Wales
Implementation of our Social Intranet – Our approach
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UKLUG 2012 – Cardiff, Wales
• Establishing of know-how communities (we are techies)
• Appointing community-leaders who are responsible for the content
• HR- and Management communities are established
***********************************************************************************
• Introduction and training of all employees
• Official means of communication are the community blogs of the management and the HR (it is the duty of the employee to follow and to be informed)
• Convince the employees -> using positive examples of the benefit when using the social intranet (not only passively, but also actively)
• Management and community owners have to be role models
***********************************************************************************
• Attitude of sharing and playing an active part in the social intranet is the norm and counts as a professional qualification
Pilot phase (2010)
Productive since January 2011
Future?
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UKLUG 2012 – Cardiff, Wales
Our environment - Setup Started with V2.5
V3.0
V3.0.1
V4 (&Cognos)
V4.5 (&CCM)
INTERNET DMZ INTRANET
iOS/Android/BB
HTTPS 443
Connections Server
DB2/HTTP Server
Cognos Server
Edge Reverse Proxy
Notes/Connectors/Browser
LDAP Server
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Notes Client • Standard Plugin (Activities, Files, Status Updates, Search) deployed with IBM TEM
• Still no Embedded Experience Integration -> if you are using a reverse proxy and you have EE working you should come and talk to me!
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Sametime • Integration into Connections WebUI through Sametime Proxy
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Domino Mail • Integration into Connections WebUI through Connections Mails
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UKLUG 2012 – Cardiff, Wales
Our environment - Integration
Windows Connector • Standard Plugin (MS Explorer, MS Office) deployed with IBM TEM
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UKLUG 2012 – Cardiff, Wales
Our environment - Customizations
• Look and feel
• Added a Belsoft Menu
• Profiles
-> Google Map, Click2Call
• Richtext Editor
-> (Adding Plugins)
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UKLUG 2012 – Cardiff, Wales
Our environment – Future Plans
• Embedded Experience inside Notes Client
• Gamification (i.e. through Kudos Badges)
• Adding Notes Views (i.e. through Generic NSF View Widget)
• Activity Stream Injections (custom App)
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie Number of unique authenticated visitors
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie Number of visits
Average 1500 visits per month
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
110 new activities
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
237 blog entries
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UKLUG 2012 – Cardiff, Wales
Numbers don’t lie
133 new wiki pages
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UKLUG 2012 – Cardiff, Wales
Conclusion
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UKLUG 2012 – Cardiff, Wales
Conclusion of a new employee
«… I never thought that you could shorten the period of vocational adjustment just in having in place something like know-how communities and you can access the know-how of your peers at your finger tips.»
«… when I look up some technical information internally first, I can be sure, that the relevance is much higher and I trust the source.»
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UKLUG 2012 – Cardiff, Wales
Conclusion of the management after more than two years Our Objectives of Implementing Social Software were all achieved Improving internal communication Simplification of cooperation Improving know-how transfer Protecting and sharing know-how
Some challenges remain Critical mass (10% rule doesn’t work) File Explorer in mind (where exactly is…) Finding time to contribute during busy days Change Management (organisational)
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UKLUG 2012 – Cardiff, Wales
My personal conclusion
«Our social intranet is a success story … but language skills and communication skills are more important than ever.»
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UKLUG 2012 – Cardiff, Wales
Questions?
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UKLUG 2012 – Cardiff, Wales
Contact us belsoft.ch
youtube.com/belsoftag
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linkedin.com/in/kbild
twitter.com/sandrach
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