Job Title: ICT Technician (Servers) – 2 posts

Job Type: 37 hours per week –Flexi time scheme

Location: Northallerton, North Yorkshire

Salary: Starting salary £25,951.00, rising to £27,668.00 per annum

We have an exciting opportunity for two suitably qualified IT Technicians to join the Service’s IT team to effectively and efficiently support, administer and contribute to the digital modernisation of the ICT infrastructure.

Our ICT team is key in the design, development, delivery and maintenance of the Service’s ICT infrastructure, in an ever increasing agile approach. Ensuring a customer focused, feature rich, system design and secure environment are at the forefront of everything we do. We are now seeking to appoint two innovative and proactive ICT Technicians, who will be fundamental team members, primarily responsible for the efficient operation, maintenance and development of the Service’s servers, clients, peripherals and applications.

The main elements of the role are; to provide support for all ICT users by ensuring the hardware, software, and interfaces within the Service work effectively; the provision of advice and guidance to key stakeholders, involvement in the digital modernisation and change management programmes and projects and ensuring the controls and safeguards are suitable and applied, to ensure the confidentiality, integrity and availability of the Service’s ICT infrastructure.

The successful candidate must demonstrate experience and knowledge in the following areas;

Provision of support, face to face and via telephone, in an ITIL based environment; Configuration and supporting modern SaaS, PaaS, IaaS and on-premises

architectures in a hybrid model; Installation, configuration and troubleshooting Microsoft server platforms and

applications; Support Management of Active Directory Services, DHCP, GPOs, permissions

management and other ICT identity and account management tools; Configuration and management of enterprise class data centre management

solutions; Working with enterprise technologies, such as blade servers, virtualisation and

networked storage in a converged infrastructure; Support of modern client workstations, both desk and mobile environments, together

with network printers and other peripheral devices. The flexibility to adapt to changing user needs and technologies in a dynamic

environment

Together with strong communication and interpersonal skills, you will have the ability to contribute and work as part of a busy and flexible team. A current UK full driving licence is also a role essential. There is currently no requirement to participate in the Service’s IT call-out scheme, however this position may change in accordance with business needs.

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You will be working in a fast-moving, dynamic but rewarding environment where delivery and results really matter. But more than that, your skills, knowledge and experience will be making a real difference helping to safeguard the wider community of North Yorkshire.

The successful candidates will be required to undertake a security and vetting clearance due to the location of the role.

The post is conditioned to the Scheme of Conditions of Service for NJC Local Government Services (Green Book). Benefits include flexitime scheme, 24 days’ annual leave (29 days after 5 years’ continuous service), Local Government Pension Scheme and optional additional benefits from Everybody Benefits Scheme including Child Care Vouchers and Cycle to work.

Applicants must complete the supporting statement with a covering CV, which will be the first stage of the recruitment process.

To apply please complete the supporting statement and enclose a current copy of your CV and submit by noon on Friday 23rd November 2018 via email to CAO.HR@northyorksfire.gov.uk quoting ICT Technician (Servers) in the subject heading.

North Yorkshire Fire & Rescue Service is an equal opportunities employer. We are committed to the principles of fairness and equality and welcome applications from all members of the community.

North Yorkshire Fire & Rescue Service Governance Transfer

On 15th November 2018, the governance of North Yorkshire Fire & Rescue Service will transfer from the current Fire Authority to the Police, Fire and Crime Commissioner (PFCC). Prospective candidates should be aware that this post may be subject to a review following the transfer of governance, which is expected to be completed no later than 1st April 2019.  North Yorkshire Fire & Rescue Service will also be re-locating to a shared Police and Fire Headquarters, Alverton Court, Northallerton in 2020 (date TBC)

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JOB APPLICATION FORMConfidential

North Yorkshire Fire and Rescue Service will use the information you provide to process your application and to produce anonymised monitoring statistics.

Before you apply, you can find out how we will use your information. For more information about how we use your information, see our recruitment privacy notice.

Please complete all requested information on the application form. The equality monitoring form will be detached from the application form and will be used to help us make sure that our recruitment process is as inclusive as possible and will assist with our commitment to diversity.

Advertising

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Personal Details

Mr. Mrs. Miss. Ms. Other (Tick as appropriate)

Surname: …… ………………………………………………………………………………………..

First name(s): … ……………………………………………………………………………………..

Address: ….

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…………………………………………………………………………………………………..Postcode: … ……………………

Contact telephone numbers:

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Email: … …………………………………………………………………………….Correspondence regarding the progress of your application will be sent by email (e.g. invite to the next stage of the recruitment process). Please confirm your preferred email address to be used for this purpose. If you prefer a different method for receiving correspondence, please contact the Recruitment team on 01609 780150.

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Eligibility to work

The law prevents illegal working as set out in sections 15 to 25 of the Immigration, Asylum and Nationality Act 2006. Under the Act, the Service has a duty to prevent illegal working by carrying out document checks to confirm if a person has a right to work in the UK. The Service could be liable for fines of up to £20,000 or face other legal action for negligently employing an illegal worker.

Are you eligible to work in the UK? Yes No

Relationship to a member or employee

If you have any personal relationship to any employee of North Yorkshire Fire & Rescue Service or a member of the Fire Authority, please give their name and relationship.

Employee/Member Name: … …………………………………………………

Relationship: ……………………………………………………………………

Declaration of Offences You are required to declare any convictions for offences that are not spent under the Rehabilitation of Offenders Act 1974. Include offences dealt with by a court of law, HM Services disciplinary procedures and any driving offences.

Are you currently subject to any criminal conviction, which is not yet spent under the Rehabilitation of Offenders Act 1974? Yes No

If you answered yes above, please fill in the details below

Offence:Date of Conviction:Judgement and sentenceGive details of any charges pending

Under the Rehabilitation of Offenders Act 1974 you are obliged to declare any unspent convictions or criminal proceedings pending as these may bar you from working as a Firefighter. This will be checked before an offer of employment is made. Following submission of this application form, should you subsequently receive a conviction, this must be declared at the earliest opportunity.

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Medical Information

If you require any specific adjustments, please tick this box so that we can contact you to make sure we make the appropriate arrangements for you during the selection process. All Fire and Rescue Authorities are required to assess each applicant on an individual basis with regard to their suitability to perform the role of a Firefighter, in accordance with the Equality Act 2010. This means that North Yorkshire Fire and Rescue Service will consider what reasonable adjustments could be made to enable you to proceed with your application providing any such adjustments do not contravene Health and Safety legislation. Health & Safety legislation places the obligation on Fire and Rescue Authorities to ensure that individuals are safe at work for their own protection and that of others. (In the context of the Fire and Rescue Service "others" includes colleagues and members of the public). Applicants will be required to provide/obtain any evidence necessary to enable the Service to make informed decisions as to what reasonable adjustments could be made.

REFERENCES:

In order to confirm your appointment with North Yorkshire Fire & Rescue Service, we will seek to undertake references that are satisfactory to the service. Referees will only be contacted if you are successful with your application. Please provide two references – one of the references must be your current FRS Line Manager.

Do you give permission for the referees to be contacted prior to an offer of employment?

Yes No

NAME: NAME:

ADDRESS: ADDRESS:

JOB TITLE: JOB TITLE:

TELEPHONE NO:EMAIL:

TELEPHONE NO:EMAIL:

DATES YOU WERE EMPLOYED DATES YOU WERE EMPLOYED

Notice Period in current role

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Employment History

From To Post Held Reason for leaving

Education and Professional Qualification

Date Details

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SUPPORTING STATEMENTYou are required to provide answers to the questions below using situational examples.

Situation: What were the circumstances?Task: What had to be done to resolve the situation?Action: What did you do in order to affect a resolution?Result: What was the outcome?

Please provide a word count at the end of each section. Please note that you must not exceed 2000 words for your supporting statement. It is your choice how you divide these 2000 words between the questions.

Q1: Please provide example(s) of on-premises server hardware and / or software that you have implemented. Include all vendor details, features configured, lifecycle stages you were involved in (i.e. initial specification to go-live) and if you completed this / these tasks solo or as part of a team.

Word Count:

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Q2: Please provide example(s) of how you have implemented and / or supported a cloud based ICT infrastructure. Include any tools used and the product(s) involved.

Word Count:

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Q3: Please provide example(s) of your working experience with Active Directory Services.

Word Count:

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Q4: Describe a time when you have had to communicate with a range of different people to achieve a particular goal. Outline the task, the people you dealt with, what forms of communication were used and the outcome.

Word Count:

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Q5: Please provide additional evidence to demonstrate how you meet the Role Essential Requirements and Role Desirable Requirements within the Role Profile.

Please do not copy and paste from your CV

Word Count:

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Do you hold a valid full current driving licence? YES / NO

Additional Pension InformationIt has been agreed that North Yorkshire Fire & Rescue Service will apply abatement to any role to which a retiree from the Firefighters’ Pensions Scheme is appointed following widening of the discretions available to Fire and Rescue Authorities.

Abatement is the process of reducing or stopping a member’s pension if a member retires and then returns to work in the public sector. Government policy is that pension payments should be abated where a member is reemployed in the public sector and receives a pension and salary which exceeds their earnings before retirement.

Anyone in the Local Government Pension Scheme is subject to the rules on abatement if they are re-employed and in receipt of a pension.

Please tick confirm if you are in receipt of a pension from the following pension schemes: Firefighters’ Pension Scheme New Firefighters’ Pension Scheme Local Government Pension Scheme

Data Protection Statement

At the beginning of the application form you were prompted to read the Recruitment Privacy Notice. In summary, the answers and information you provide on the application form will enable us to understand and assess your skills and experience to progress your application to the next stage of the selection process. In addition to the information you supply us on this form we shall also collect, hold and appraise information on individual candidate’s performance at each stage of the recruitment process, including information we gain from your selected referees. This is for the sole purpose of conducting the selection and recruitment process to assess whether you meet the role criteria to be offered a job. This includes the processing of special category data for the purposes of monitoring the Service’s commitment to the promotion of equality of opportunity as well as meeting health and safety and employment law obligations. Should you be unsuccessful this information will be kept for no longer than 12 months from notification of the outcome. If you are successful this information will be kept for the duration of your employment, on your personal record file (PRF) and for a period of time, according to the retention schedule. We promise to treat your personal data with care and adopt organisational and technical measures to ensure that access will be restricted solely to those in the organisation with a need to see it for the purpose of the selection process and where applicable employment purposes, in accordance with the data protection provisions. You also have the right to request sight of the information that we are holding on you at any time, including additional rights. For more information on how the Service manages your personal data during the recruitment process view the Recruitment Privacy Notice. For information about Data Protection please email: CAO.ServiceInformation@northyorksfire.gov.uk.

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Data Protection Declaration

I confirm that I have read and understood the Recruitment Privacy Notice and Data Protection Statement

Signed: …………………………………………. Date: ……………………..

Application Declaration

I confirm that to the best of my knowledge the information I have provided on the application form is true, accurate and correct.

Signed: …………………………….……………. Date: …………………….

Completed and signed applications should be sent to:

NORTH YORKSHIRE FIRE AND RESCUE SERVICECENTRAL ADMINISTRATION OFFICE (HR TEAM)THURSTON ROADNORTHALLERTONNORTH YORKSHIREDL6 2ND

Closing Date: Friday 23rd November 2018 - Noon

Completed and signed application can also be sent by email to: CAO.HR@northyorksfire.gov.uk with the subject heading ICT Technician (Servers)

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NORTH YORKSHIRE FIRE AND RESCUE SERVICERole Profile

Role Title ICT Technician (Servers) Reporting To Head of ITSSWorkplace Service Headquarters Responsible ForRole/Grade Grade 8Name F/S Number

Overall Purpose Of Role To effectively and efficiently support, maintain, administer and upgrade the Authority’s ICT infrastructure

Role map - National Occupation Standards for IT practitioners Level 3 NOS Develop personal and organisational effectiveness AA

Health & safety in ITC and contact Centre BB

Technical advice and guidance TT

Technical Fault Diagnosis UU

Technical fault remedy selection VV

Working with ICT hardware and equipment YY

System Operation SS

Software installation and upgrade QQ

System management RR

Carry out technical support activities WW

Testing ICT Systems NN

Security of ICT systems EE

Remote support for products and services

Primary Functions: To provide IT support for all IT hardware, software, users and interfaces within the Service;

To assist with the IT Service Desk function and provide first and second line infrastructure and end

user support;

To monitor and pro-actively maintain the Service’s systems;

To support the planning, procurement, management and implementation of new or replacement IT

infrastructure programmes and systems, in line with fault tolerant, performance and secured

designs and requirements;

To provide advice and guidance to the Head of ITSS and other stakeholders on recommended

developments, in line with technological advances and Service development needs;

To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;

To help ensure the standardisation of hardware and software throughout the Authority, in line with

policies and procedures;

To maintain IT standard operating procedures (SOPs) in line with legislation and internal

regulations;

To maintain the integrity of the Authority’s ICT infrastructure and ensure a secure and virus-free

service;

To help ensure software licences are available for each supported device and the Authority’s

infrastructure is free from unauthorised software, in line with FAST regulations and the Authority’s

Policies and SOPs;

To provide technical contribution to specifications produced by other departments, functions and

sections;

To co-ordinate workloads with other IT disciplines within the IT section;

To undertake development training, either on or off site, as required;

To undertake all other required functions, appropriate to the role and grade

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Secondary Functions: Produce and maintain project plans for system deployments, provide evaluation data and project

status reports to inform project managers / sponsors of progress;

To co-ordinate and manage small IT based projects

Carry out pro-active problem management in line with ITIL best practices

Membership of the Out of Hours IT support arrangements

To act as mentor to junior support staff, work experience, temp staff and graduates

Development Plan Module

To be agreed upon appointment

Selection Criteria

Expertise in Role Required (Skills)

Role Essential RequirementsIT Support Skills / Experience:

A proven track record in providing support face-to-face and via telephone, in an ITIL based environment;

Demonstrable experience of configuring and supporting modern SaaS, PaaS and IaaS architectures in a hybrid

model;

Proven experience of installing, configuring and troubleshooting Microsoft server platforms and applications;

Demonstrable experience in configuring and managing an enterprise class data centre management solution;

Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;

Experience of supporting remote desktop technologies;

Support experience installing, configuring and troubleshooting of Office Suite and other Microsoft client

applications;

Demonstrable experience of supporting various server applications (Anti-Virus, Backups, Web / Mail Filtering,

etc.);

Proven experience in managing and reviewing infrastructure monitoring tools and processes;

Experience in working with enterprise class infrastructure technologies, such as SAN, NAS, Fibre, etc.

Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);

Experience supporting network printers and other peripheral devices;

Proven track record of Asset Management.

Possess the following: A working knowledge of the internals of servers, storage devices, PC’s and peripherals

Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)

An understanding of industry standard networking principles and protocols

The ability to contribute to specifications produced internally or by other departments

A current driving licence

Be able to: Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.

Comply with the Data Protection Act and ensure data security is maintained

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Role Desirable RequirementsPossess the following:

Microsoft Exchange, System Centre, SharePoint and SQL server product experience;

Microsoft Windows 7 and 10 clients and 2008 onwards server operating system experience.

Able to demonstrate: Project management in line with Prince2 methodologies

Microsoft Office suite development capability

Some knowledge of network routers and switches

Degree or equivalent technical qualification

Work Experience and personal attributes: Develop systems and software using various development tool kits, database packages and Microsoft suite e.g.,

C#, VB.Net, ASP.Net, SQL Server, Reporting Services.

Communicate effectively and promote understanding at all levels

Use initiative to solve problems

Possess planning and organisational skills

Be able to work as part of a team

Be flexible with regard to activities and hours

Participate in a rota for out of hours support

Personal Qualities And Attributes (PQA’S)TacticalPersonal Style

Understands and respects diversity and adopts a fair and ethical approach to others

Is open to change and actively seeks to support it

Maintains a confident and resilient attitude in highly challenging situations

Interpersonal Skills Works effectively with others both within the F&R service and in the community

Communicates effectively both orally and in writing

Committed and able to develop self and others

Working with Information Understands, recalls, applies and adapts relevant information in an organised, safe and systematic way

Maintains an active awareness of the environment to promote safe and effective working

Organisational Effectiveness Adopts a conscientious and proactive approach to work to achieve and maintain excellent standards

National Core Values We Value Diverse Communities We value our people We value innovation, change and learning We value our Fire and Rescue Service

Signatures

Approved by: Line Manager _______________________________ Date: ____________

Agreed by: Post holder _______________________________ Date: ____________

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Equal Opportunities Monitoring Information FormCompletion of this section of the application form is voluntary, but the information will help us to ensure equality of opportunity. This information forms no part of the recruitment process. It will be detached from your application on receipt.

North Yorkshire Fire and Rescue Service is an equal opportunities employer and is determined to ensure that:

The workforce reflects the diverse society which it serves and that the working environment is free from any form of harassment, intimidation, bullying or victimisation.

All job applicants and employees will be treated fairly and will not be discriminated against on the grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. These are ‘protected characteristics.

No job applicant or employee is disadvantaged by conditions or requirements which cannot be justified by the requirements of the job.

Are you applying for a:

Whole time Fire fighter role On Call Fire fighter role Support Staff Role Control Staff Role Other (Please state)……………………………………………………

Age 17-24 25-35 36-45 46-55 56-65 66 and over

Gender Male Female

Ethnic Origin

White British or Irish Any other white background Mixed Asian or Asian British Black or Black British Chinese Any other minority ethnic background Prefer not to specify Disability/Reasonable Adjustments

Do you have any disabilities? Yes No

This information is used only for monitoring purposes. If you believe you may be disabled and may need any reasonable adjustments to be made in the recruitment and selection process or as part of your employment, please discuss this with the recruiting manager or the Equality and Safeguarding Officer.

Sexual Orientation

Bisexual Gay / Lesbian Heterosexual

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Prefer not to say

Religious belief / Faith

Buddhist Christian Hindu Jewish Muslim Sikh None Other (please state) Prefer not to say ……………………

Declaration

You are not requested to sign this form because, once it is detached from your application, it becomes anonymised data, and will be destroyed within 6 months, however we do ask that you indicate you are aware that this form is voluntary.

I am aware that the completion of this form is voluntary and not a mandatory requirement of the application process. Please tick this box to confirm your understanding

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