If Rube Goldberg Ran IT

Rube Goldberg (1883 – 1970)Cartoonist, sculptor, and author

Rube Goldberg was famous for his cartoons depicting complex machines that perform simple tasks in convoluted ways.

IT seems to have a similar talent …

… for making simple tasks complicated.

Let’s have some serious fun!

Here’s what might happen if Rube Goldberg ran IT

Simple Task #1: Resetting a password

Seriously: Automate those everyday requests

Even today, IT departments are handling routine, everyday requests manually.

It’s boring, it’s error-prone, and it’s a waste of your valuable resources.

Worst of all, it takes away your bandwidth to focus on new and

innovative growth initiatives.

Simple Task #2:

Ordering a laptop

Seriously: Automating multi-step workflows improves

throughput and accountability

In a manual system, requests get lost and approvals sit on hold.

Automation can ensure a consistent process. Requests don’t get lost.

SLAs keep things on-time. Staff get reminded of pending tasks. Users get

feedback on the status of their requests.

Simple Task #3: Provisioning a cloud environment

Seriously: Set up self-service portals, and tie back-end

systems together

Why do users need to wait around for IT? Let them do it themselves!

Create a single place for all requests.

Leverage a simple request and approval process.

Remove redundant entry. Why make IT staff manually

move information from one system into another?

Simple Task #4: Using a mobile phone to enter a service

request

Seriously: Deliver a positive user experience across all

platforms

Users want anytime, anywhere access to the services and applications they need to do their job.

They don’t have the time or patience for outdated systems and

inefficient processes. And neither do you.

Simple Task #5: Speeding up IT

Seriously: Business is running faster than ever, and so

should IT

The role of IT has changed – from IT-centric to customer-centric. IT needs to keep pace with the business to remain relevant. No coding. Easy to use and understand without extensive training. Cloud-based for fast and easy deployment, easy upgrade.

Simplify your service management.

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• Easy to implement. Easy to maintain. Easy to use.

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