ihg news for travel agents
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IHG Impressions Newsletter Fall EditionTRANSCRIPT
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in this issueIHG® Volunteer Day p 1
Enhanced Training & Agent Discounts p 1
Groups & Meetings: p 2
Crowne Plaza Orlando Downtown
J.D. Power Awards p 2
IHG In the News p 2
Hotel Spotlights: p 3
InterContinental Cleveland
Crowne Plaza Ventura Beach
Hotel Indigo Boston Newton-Riverside
Holiday Inn Express Dublin
Destination Connection: p 4
Holiday Inn Resort Lake Buena Vista
Renovation Corner: p 4
Crowne Plaza Resort Suffern NY
IHG Travel Agency Team p 4
IHGAgent.com p 5
IHG Brand Information p 6
did you know?Hotels Anywhere is the only
hotel rewards redemption
option that gives members
the freedom of choice to
redeem points virtually
anywhere in the world –
even at non-IHG hotels!
IHG News for Travel Agents
Give Kids The World Village is a 70-acre, nonprofit “storybook” resort, located near Central Florida’s most beloved attractions, where children with life-threatening illnesses and their families are treated to weeklong, cost-free fantasy vacations.
IHG Volunteer Day
IHG hosted its annual Travel Agency Symposium
last quarter in Orlando, Florida, for a large group
of agency management representatives. The
meeting was designed to support our efforts to
provide Great Hotels Guests Love™ by improving
communications, collaboration and sharing of best
practices with our travel agency partners.
During our time together, the IHG team had the
opportunity to Show We Care by volunteering
at Give Kids The World Village in Kissimmee,
Florida, a 70-acre resort specially designed for
children with life-threatening illnesses and their
families. We helped improve the grounds by
painting, planting grass seed and performing
other maintenance jobs to help ensure a warm,
welcoming and stress-free environment for
these families.
We have exciting news to share about the
IHG Travel Agent Portal ihgagent.com. The
ihgagent.com/university learning program
has been revised to allow for a speedier, enhanced
brand training experience. IHG offers an
extensive Travel Agent discount rate program
offering a minimum of 35% off the best flex rates
up to 60% in some destinations. Make sure to
check out the “Travel Agent Promotions” page on
the portal for a complete list of agent promotions.
Enhanced Training & Agent Discounts
Crowne Plaza Orlando Downtown304 W. Colonial Dr. • Orlando, FL 32801(407) 843-8700 • cporlandodowntown.com
Hotel Indigo combines the individuality of a boutique hotel with the consistency and reliability of a branded
hotel. We go out of our way to make our neighborhoods easy to discover and appreciate.
That’s why we appeal to the well-traveled, upscale guest with an eye for design and an appreciation for art who is
looking for something different. www.hotelindigo.com
IHG in the News
Groups & MeetingsThe Crowne Plaza Orlando Downtown
offers 208 well-appointed guest rooms and
exceptional meeting, event and conference
venues in the heart of Downtown Orlando. Just
minutes up I-4 from Disney, our full-service
vibrant hotel features more than 8,000 square
feet of flexible meeting space with an array
of services that add style and sophistication to
your corporate and social functions. Our “green”
urban chic hotel is a short stroll from impressive
entertainment venues and minutes from the ocean
and famous Orlando attractions. We guarantee
efficient, friendly service and most importantly, a
great night’s sleep.
NewHotelOPEnInGs
Two IHG brands earned top rankings in
the J.D.Power and Associates 2011 North
America Hotel Guest Satisfaction Index Study.
Hotel Indigo was ranked “Highest in Guest
Satisfaction Among Upscale Hotel Chains,”
and Holiday Inn was ranked “Highest in Guest
Satisfaction Among Mid-scale Full Service
Hotel Chains.”
To earn the top satisfaction ranking, Holiday Inn
and Hotel Indigo outperformed all other hotel chains
in their respective categories, scoring highest in
overall guest satisfaction as determined by seven
key measures: reservation; check-in/check-out;
guest room; food and beverage; hotel services; hotel
facilities; and costs and fees. The 2011 North America
Hotel Guest Satisfaction Index Study is based on
responses gathered between June 2010 and May
2011 from more than 61,300 guests from the United
States and Canada who stayed in a hotel between
May 2010 and May 2011.
Holiday Inn and Hotel Indigo
Featured Hotel
InterContinental® Nordelta Tigre Buenos Aires – July 2011
Crowne Plaza® Leige Belgium – June 2011 Bloomington MN – June 2011
Hotel Indigo®
Liverpool England – July 2011
Holiday Inn® Lethbridge Alberta Canada – June 2011
Holiday Inn Express®
Helena MT –June 2011 Tullahoma TN – June 2011 Corpus Christi TX – July 2011
staybridge suites® Omaha NE – June 2011
Candlewood suites® Lake Forest NC – July 2011
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Hotel Indigo received the highest numerical score among upscale hotels in the proprietary J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,313 guests measuring 11 upscale hotels and measures opinions of guests who stayed in a hotel May 2010-May 2011. Holiday Inn received the highest numerical score among mid-scale full service hotels in the proprietary J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,313 guests measuring 6 mid-scale full service hotels and measures opinions of guests who stayed in a hotel May 2010-May 2011. Proprietary study results are based on experiences and perceptions of consumers surveyed June 2010-May 2011. Your experiences may vary. Visit jdpower.com.
ORLANDO DOWNTOWN
“Highest in Guest Satisfaction Among Mid-Scale
Full Service Hotel Chains”
“Highest in Guest Satisfaction Among
Upscale Hotel Chains”
InterContinental Suites Cleveland8800 Euclid AvenueCleveland, OH 44106 (216) 707-4300intercontinental.com/cleveland
InterContinental Suites Cleveland has just completed a
multi-million dollar renovation, transforming the hotel into the
region’s first “wellness-focused” hotel – a center of calmness
and tranquility. The 162-suite
property features an expanded
fitness center, a wellness store
and C2, a Mediterranean-style
restaurant, lounge and bar that
puts the emphasis on relaxation
and rejuvenation. Travel Agent
Discount Rates are available
on ihgagent.com.
HOTEL sPOTLIGHTs
Crowne Plaza Ventura Beach450 Harbor DriveVentura Beach, CA 93001(805) 652-5108www.cpventura.com
The Crowne Plaza Ventura Beach is ideally located between
Santa Barbara and Malibu, near downtown Ventura Beach
attractions such as wine tastings, boutiques, outdoor cafes,
nightlife, Seaside Park, Fairgrounds, Promenade Boardwalk
and Ventura Pier. Ventura’s only full-service beachfront hotel
features Aqua Beachfront Bar C-Street Restaurant with
outdoor dining and fire pits. We offer 19,000 square feet of
function space with a 6,660 square-foot “Top of the Harbor”
ballroom featuring floor-to-ceiling
windows overlooking the Santa
Barbara Channel and Channel
Islands. Travel Agent Discount Rates
of 50% are available on ihgagent.com.
Holiday Inn Express Dublin5500 Tuttle Crossing BoulevardDublin, OH 43016(614) 793-5500hiexpress.com/dublinoh
Every guest, every time is the standard at the Holiday Inn
Express Dublin. Our hotel is conveniently located near major
corporations such as Cardinal Health, Ashland Inc., Nationwide
Insurance, Verizon Wireless and IBM. We are within minutes
of many restaurants, entertainment and shopping. Rated in
the top 10% in customer service with IHG, we are the perfect
choice for a great
night’s stay in Dublin.
The Travel Agent
Discount of 50% is
offered year round!
Check out our Travel Agent Discounts and relax in style!
Experience a sophisticated oasis in the Greater Boston area –
where a deep sense of renewal exists, and each stay is
unique and inspiring. Escape to relaxing, eco-friendly
accommodations that offer an inviting change of pace from
the downtown Boston scene. Here, rejuvenation is celebrated
through colorful seasonal changes,
as dazzling design shifts set the
tone inside and out. Indulge yourself
by ending your day at BOKX 109,
our award-winning restaurant and
chic nighttime hot spot.
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S U I T E S C L E V E L A N D
Hotel Indigo Boston Newton-Riverside399 Grove StreetNewton, MA 02462(617) 969-5300www.newtonindigo.com
VENTURA BEACH
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LAKE BUENA VISTA
Think of Orlando and what comes to mind? Memories
of a great family vacation … or a perfect honeymoon
… maybe a very successful conference. Whatever
the reason, the memory brings a smile to your face!
Orlando is always a favorite worldwide destination.
In the middle of the magic
you will find the Holiday Inn
Resort Lake Buena Vista, a
503-room resort and conference center which is
proud to be a Disney Good Neighbor® Hotel. Having
just completed a $15 million renovation, the resort
boasts beautiful accommodations and excellent
amenities, plus Applebee’s® Restaurant
and Applebee’s® Tiki Bar Poolside.
The Holiday Inn Resort offers shuttles to major theme
parks, shopping outlets and the Orlando Convention
Center. We invite you to experience for yourself this
“best kept secret” just one mile from Walt Disney
World. Take advantage of our special Travel Agent
Discount of 50% for stays from October 1 through
December 16, 2011. Let Orlando and the Holiday Inn
Resort Lake Buena Vista put a smile on your face!
Destination Connection
Alice McQuadeDirector, Travel Agency & Leisure [email protected]
Eileen Moran-BarnesGlobal Account [email protected] – BCD Travel
scott slaterGlobal Account [email protected] – American Express Travel
Linda Baygents Key Account [email protected] – ABC Global Services, CarlsonWagonlit Travel-US, OSSN/TRUE, RADiUS Travel, THOR Travel Services
Isabel Ferreira Key Account Director404-531-5775 [email protected] – CCRA Travel Solutions, FCm Travel Solutions, Hickory Global Partners, JTB USA inc., Travelocity Business, Travelsavers
Judy silcox, CTC, CCTEKey Account Director [email protected] – CWTSatoTravel, Government Transient, GSA FedRooms, Omega World Travel, US Navy Elite, Western States Contracting Alliance (WSCA)
Marie VanDervoortManager, Travel Agency [email protected] Agency Visits & Marketing Programs
Crowne Plaza Hotel suffern, new York
New York Metro on your schedule? Think Crowne
Plaza Suffern. Fresh from a $15 million renovation,
this hotel is ready to meet your business needs.
Our sleek, elegant atrium features a 15-foot
waterfall surrounded by a koi pond. The
renovations also yielded 230 exquisite guest
rooms, including 6 luxurious 2-room suites and 15
executive King rooms. Each hotel room features
an oversized 42” flat-screen television, a personal
Keurig coffeemaker and a high-security safe,
among other signature Crowne Plaza amenities.
Particular attention was given to the hotel’s
ability to host conferences and events. Crowne
Plaza Suffern boasts one of the region’s largest
conference centers, with 11 meeting rooms offering
up to 25,000 square feet of space. A 24-hour business
center, well-equipped fitness room and complimentary
wired and wireless Internet throughout the hotel are
also available.
We’re currently offering a 40% discount for travel
agents! For more information, be sure to check out
ihgagent.com, and browse CPSuffernHotel.com
for more information on our numerous packages
and amenities.
Holiday Inn Resort - Lake Buena Vista
Featured Hotels
RENOVATION CORNER
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SUFFERN
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IHGAgent.com
Look for the logo!Travel Agent Discount Rates
are available at these properties on ihgagent.com.
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©2011 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated.
Knowledge is
POWER
This valuable source of knowledge for travel agents provides information
about IHG and its core purpose to create Great Hotels Guests Love™.
Learn about the IHG brands and the company’s award-winning loyalty program,
Priority Club® Rewards.
The content of the University has been refreshed in a new format that includes
six different modules. This will make it easier to work through the courses
as time permits. Also, completion of core courses will now earn you Continuing
Education Units!
Enroll today at ihgagent.com. Or, revisit if you have already been through
the program to see what’s new and enter the weekly drawings for
50,000 Priority Club® Rewards points.
If you have a question or need assistance, please go to ihgagent.com/contactus.
Find yours at IHGAgent.com/university
IHG is the world’s largest hotel group by number of rooms with over 4,400 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. Our core purpose is to deliver Great Hotels Guests Love™.
Great Hotels Guests Love™
Master Chain Code: 6C • www.ihg.com©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELSDesigned for the international traveler who seeks authentic local experiences, InterContinental® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNECrowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGOJust as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service are what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYToday’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect – like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYRest assured, the newly refreshed Holiday Inn Express® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road. Now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAYRelax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™. www.hiclubvacations.com
Discover Comfort GDS Access Code: YZ • 1.800.238.8000Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridgesuites.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOODCandlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.candlewoodsuites.com
Priority Club® Rewards is the world’s first hotel loyalty program, spanning over 4,400 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or can earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com
*U.S. and Canada only.
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