Performance Indicators 2015

Youth Department Sonja Witting

Performance Indicators 2015

1. Visits of young people in the premises 2. Visits of adults and NGO-members3. Young people met / contacted in the internet sites

1+2+3 -> All visits (KPI)

4. Small groups of young people (KPI)5. Young people supported personally, long term plan needed, KPI6. Young people reached by groups or as single persons7. Responded initiatives of young people / responded youth initiatives / responded young peoples` initiatives8. Working hours of volunteers, young people and adults

KPI = Key Performance Indicator

The indicators of the Youth Department of Helsinki City

To measure youth work is a effective way to follow up youth work on many levels, therefore does the indicators serve many purposes. The indicators helps to follow up and to develop youth work on all levels, on the field as well as in the political youth board. The indicator emerges from the needs of these different levels to follow up youth work, consequently measure the effects, the quality and quantity of youth work. Therefore has the measurement of the effectiveness, use, quantity and quality of youth work been important for a long time.

Key IndicatorsThe so called "key indicators" are those having an impact on decision making as these are the indicators followed up by the management of all levels from the youth board to city board as well as by the management of the youth department. These key indicators are used to define goals to be reached within an year. Consequently the political decision makers allocates parts of their budget according to achieved key indicators.

Some key indicator are hold on for a long time, these are also similar in other departments of Helsinki city. These allows to have a picture of input and output of the youth work in reference to other services and departments in the city. The key indicators are also used to measure possible bonuses to the personnel.

Thus key indicators have an impact on the budget, both between and inside each department and on the bonus of the personnel.

1. Visits of young people in the premises 1. Visits by youth in youth department's premises / interaction with youth in Youth department's activities (number of youngster per day) To this key indicator are added all youth visiting the premises of a youth house or taking part in activities done elsewhere by the youth leaders of the youth department.

Each day each youth are counted at entering the youth house. Usually by writing his / her name on a daily list once a day. But, if he / she later on goes to an other youth house they be counted there as well as a visit for that day. Youth leaders who have clubs, activities or events elsewhere in other's premises eg at schools, will also add the amount of youth taken part in those as visits by youth.

2. Visits of adults and NGO-members

2. Adults and other visits to the youth house (number of persons per day)

One of important part of youth work is to support groups of young people, youth associations and NGOs working for and with youth. One import way to support these is free use of Youth department's premises, NGOs working with other subjects and aims are offered at a lower rate than to hire from the open market.

The aim is to get an picture of the use of the premises, so the premises are empty as little time as possible. To make it short, to follow up that the use of space is maximised.

3. Young people met / contacted in the internet sites

3. Measure of online youth work (number if online interactive contacts per day) Online youth work is one important form of youth work. This key indicator is essential in encouraging and measuring youth work online. The idea is to measure interaction between youth workers and youth online, to be where the youth are, both in the real world as well as online.

All visits - key indicator

The three mentioned key indicators (1, 2, 3) above, visits by youth, visits by adults, free groups of young people, youth associations and NGOs and youth work online, are all summed up together to as a key indicator.

These can been seen as a quantitive indicator describing the amount of all visits.

4. Small groups of young people (KPI)4. Groups of young people (number of group per year)

The aim is to encourage work with groups of youngsters, to inspire groups to be active, full fill their dreams and through the activity of the groups have an impact on their lives and social environment. The groups can be both organised by the youth department or free groups youngsters, who use the youth department's premises. A group have to be: minimum 3 youngsters, meeting a minimum 3 times in a semester. Or a group can Los be a "free group". Consisting of minimum 3 youngsters, which gets either premises or subsidy från the youth department and having minimum 3 meetings.

5. Young people supported personally, long term plan needed, KPI5. Personal support, (number of youth per year)

Long time and co-operation needed in the support of the young person.The plan that is regularly followed up and a clear goal are the main issues in this indicator.

The audit• Observation = listening, watching, feeling the atmosphere,

“expresses curiosity”• Presenting questions

to the instructors to the youths

• Writing down observations to the criteria set or audit form• The criteria guide the observation and presenting of questions• Duration 1.5-2h• Check with the auditing pair/group during the audit:

• what criteria need more information, what has been discussed

with the youths and instructors • Write down observations during the audit the report

will be written faster and you remember the justifications for the assessment better

6. Young people reached by groups or as single persons

6. Young people / groups or persons taking part or using the services of the youth department (number of youth per year).

This indicator aims to measure the youth that more or less regularly visits the youth house or takes part in it's activities. The youth have to visit the youth house / activity 5 times are are known to the youth workers.

7. Responded initiatives of young people / responded youth initiatives / responded young peoples` initiatives

7. Responses to young people's initiatives (number of responses per year)

The aim here to measure the civic activity specifically Ruuti activity.

8. Working hours of volunteers, young people and adults8. Hours of the volunteers (number of hours per volunteer)

Working hours of the volunteers that are planned in the weekly schedule are counted here hour by hour.