indivara group magazine #1st edition

Q1 2016 - Indivara Group Newsletter 1

KICKOFFMEETING 2016Aligning & Consolidating to be a World Class IT Company

KHRISTIANTO HERWAHYUDI

Q1 2016 - Indivara Group Newsletter2

Table of ContentKICKOFF MEETING 2016 03

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Year End Party 2015

FIFGROUP Success Stories

New Deals with FWD

Forget X and Y now is “Generation

Indivara Loyalty Platform

Khristianto Herwahyudi

Indivara Group Event

Customer”


EVENT HIGHLIGHT

INFORMATION, NE WS AND UPDATE

1st Edition

Year End Party 2015

It’s unusual that we could meet Joker, Lucky Luke, Princess Lea, Kabayan and a lot more figures in the same time. After another year of hard work, it’s fair enough to let loose and go big at the year-end office party.

Before planning for any new year goal, we understand that the most important part is to step back and reflect on the bigger picture of our business run in 2015. What worked well? What didn’t turn out as expected? How did our group measure up?

December 28th 2015, we held a closing year party at our head quarter. This was a Cosplay event, where the person with the best costume and act close enough with the costume’s character could win a prize. There was also acoustic performance, exchange gifts, plenty games and various kind of meal and drinks which make the party even merrier.

The event started with an informal speech from Mr. Felix Nugroho as representative of Indivara Group management. A very nice short speech, not too short, not too long and the message were clear: a very big thanks to all the employees and a clear encouragement for the coming 2016. After his speech, we were entertained by an acoustic performance and followed with exchange gifts. The cosplay which was the main show of the event successfully attract the crowd, especially when the Joker and Panda performances.

The event was full of excitement and also gave us a chance to get to know each other more closely as a friend not just a co-worker. In this event, we could say that we were able to see the other side of a programmer.See you in next end of year event.

Taking place at Pesona Alam Resort Cisarua, Indivara Group held a kick off meeting to reflect what we as a group had achieved in 2015 and welcome the year of 2016. There were 32 executives from all group members participating this event. The event theme was “Aligning and Consolidating to be a World Class IT Company”, which had chosen to reflect what we have to do to achieve our big goal as one of the largest IT holding company in south east asia.

Ms. Cendyarani our group CFO had the first chance to update the audiences regarding the financial performance of the group in 2015 and also her division plan for 2016. She started her presentations with a strong headline “2016 is year to take off”, the reason behind the headline was becauses in the year of 2015 Indivara Group had achieved significant growth compare to year 2014 in financial view.

Mr. Jusuf Sjariffudin the group CEO as the event’s keynote speaker thanked everyone for their contribution in 2015, in his speech session he clarify the reason behind Indivara establishment and also gave high level direction to all executives about how to face the year of 2016. He expected that the two divisions that Indivara has should be synergize and integrate in order to capitalize the group’s strength in Enterprise and also consumer marketplace. “You cannot survive if you are not thinking a platform and services all together, Please. Consolidate, Bundle and Thinking of Platform. Let’s learn form each other and Let’s make sure we growth”, his message to everyone when he finished his speech and presentation.

2016KICK OFF MEETING

2016 is Year of Take Off


WRITER AND EDITOR - Ketut Adi Yogiswara

ART DIRECTOR - Ketut Adi YogiswaraDESIGNER - Burt Eckhard Esra

EDITORIAL STAFF

FIFGROUP replaced their old HRMS with Indivara HCMS platform. The decision made because they needed a system that would be extensively available and flexible to everyone at FIF.

“We and Jatis(Indivara Group subsidiaries) have a long good relationship, the old systems here was also implemented by them. We choose Indivara HCMS platform because it is customizable, flexible and easy to integrate with other business systems,” said Zuriaty FIFGROUP Head of Recruitment and Talent Management Department

“We needed a system that could absorb all of our need and uniqueness, furthermore, our aim was to convert our HR processes into electronic format and providing supervisors with a well-functioning

Human Capital Management tool,” continue Ms. Zuriaty.

Now, the HR Department could be more focus on strategic functions, thanks to the integration and streamlining of existing operasional and administrative HR processes. “Because the flexibility of Indivara HCMS, our HR team could be more creative in managing people,”add Ms. Zuriaty.

Ms. Megia Susilo, FIFGROUP Head of Human Capital Operation and Service Development said, “With this system, almost everything could be measure and quantify, it’s easier for the HR team to make a strategic proposal or decision.”

“Indivara HCMS support us in developing and implementing the right talent management strategy. From mapping, developing and retaining every person which we indicate as talent itself. HCMS support us to customize our treatment to each one of them, following their uniqueness, competencies and capabilities,” said Mr. Setia Budi Tarigan Chief of Human Capital FIFGROUP.

“Because the solution makes administration easier for the human resource department, it frees resources for more value-adding, long-term human resource management,” said Khristianto Herwahyudi, VP Product Indivara Group.

FIFGROUP Human Capital department have been

receiving plenty of award in HR management field, they are also become one of the benchmark company in Indonesia when talking about people management.

FIFGROUP is a subsidiary of PT Astra International Tbk., commenced its business in consumer financing, factoring and leasing segments. Recently, FIFGROUP is supported by more than 150 branch offices, more than 300 Point of Services (PoS) and more than 15 thousand employees.

After implementing Indivara HCMS, FIFGROUP’s HR Department could be more focus on strategic functions because Indivara HCMS integrate and streamline all existing operasional and administrative HR processes. Currently almost all FIFGROUP HR process are paperless.

Indivara Group

Q1 DigitalMedia Coverage

1 Violet Pay, Solusi Transaksi Online Bagi UKM (Warta Ekonomi) (http://m.wartaekonomi.co.id/berita89740/violet-pay-solusi-transaksi-online-bagi-ukm.html)

2 Indivara hadirkan layanan Violet Pay untuk UKM (Indonesia Finance Today) (http://www.ift.co.id/news/tekno/content-apps/indivara-hadirkan-layanan-violet-pay-untuk-ukm)

3 Violet Pay Permudah Sistem Pembayaran Digital UKM (Techno ID) (http://www.techno.id/startup/violet-pay-permudah-sistem-pembayaran-digital-ukm-160205t.html).

4 Violet Pay Hadirkan Sistem Pembayaran Online Untuk Pelaku UKM (Daily Social ID) (https://dailysocial.id/post/violet-pay-hadirkan-sistem-pembayaran-online-untuk-pelaku-ukm)

FIFGROUP Success Stories

CREATIVE


Jatis Solutions closed a new deal with FWD Life Indonesia, PT for implementation of Indivara Loyalty Platform. Indivara loyalty platform is a fully customizable and configurable loyalty platform. Our technology provides a SaaS user experience through proprietary web-based and mobile software, empowering marketers. It allows creation and management of all aspects of your loyalty program including the promotional (CRM) pieces of customer’s marketing strategy. FWD Life Indonesia is part of FWD Group,

which has offices in Hong Kong, Macau, Thailand and Philippines. Established in 2013 the group focuses on providing general insurance, employee benefits, pension and financial planning services. FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies. Through this customer-led approach, FWD will achieve its vision to become the leading pan-Asian insurer that changes the way people feel about insurance.

Next sales plan for FWD is offering them cross-merchant cooperation between them and Prodia because they all have been implementing our loyalty platform, beside that our sales will be approach them to use CTM and HCMS platform also.We would like to congratulate Ms. Elvira Sinambela and Mr. Welly Jotam for giving their best effort to make this new deal happen.

Indivara Loyalty Platform is equipped with powerful tools to segment customers and create tiered loyalty structures that incentivize members to earn, redeem and interact with your program, building affinity for (and an emotional connection with) your brand.It allows online retailers to manage a full-fledged customer loyalty program. Our platform rewards customers for purchases as well as signing up store accounts. We can

help grow your business and keep customers coming back.

With this platform retailers could create their own loyalty program. Our highly customizable product lets you set up your own point earning rules and rewards. We support different reward types including coupons, store credits and product redemptions. Enable retailers to increase sales and customer loyalty by offering

incentives to keep their customers coming back. Because it’s customizable you could also give it your own branding look and feel to maximize your brand engagement with customers.

FWD Life Insurance select Indivara Loyalty Platform (SAPPHIRE) to maximize customer experiences in using their products and services

Indivara Loyalty Platform


Let’s discuss abut millennials -- who make up nearly 46 percent of business-to-business end-user buyers, according to a study by Google and Millward Brown -- as having been born between 1982 and 2004. Many of the oldest millennials are in roles of great responsibility, yet they’re popularly characterized as perpetually distracted by mobile devices, plagued by short attention spans, and accustomed to getting what they want when they want it.That characterization isn’t fair to the millennials, and not only because it’s based on the worst-behaving members of that age range. Stepping back from the judgmental language, the millennials are more factually characterized as the first digital natives and the generation with the most intimate connection to technology.Also, it’s not fair because the traits attributed to the millennials -- connected, distracted, short on time and accustomed to instant answers -- aren’t characteristic of a chronological group, but rather the direction in which modern customers are evolving. Don’t group them by age

Buyers want the people they buy from to be as available to them as other people they know. That means all the time, and through a host of channels. Don’t expect them to stick to one channel, either. They’re just as likely to use two or three channels in the course of an interaction. Be prepared to use any and all channels the customers use.Finally, know that customers need to complete their purchases immediately, if not faster. Time is of the essence, and spending time waiting for a B2B purchase to close because of process problems on the seller’s side steals time that could be better spent doing something else.You can no longer sell to a customer -- you have to sell with the customer, adding value to the decision process in order to get deals closed. That means a focus on internal processes and

-- group them by the depth of their changing expectations. Call them “Generation Customer.”We’re seeing this clearly in the business-to-consumer space, but the same factors are changing B2B buyer expectations, too. A converging set of megatrends is transforming the modern B2B buyer: analytics, hyperconnectivity, automation, software intelligence and the sharing economy. As a result of those B2B customer megatrends, customers have new expectations -- and those expectations are being translated into demands. First, customers are demanding to get information in any way they want, and they want it fast. That doesn’t necessarily mean rapid, omnichannel responses from support, although that’s part of it. Those buyers want to be able to search and employ other self-service options during the decision process before getting to a conversation with a person.Members of Generation Customer demand that businesses know about them from their very first interaction. After a decade of social media and an understanding of how customer data is collected and used, those buyers are well aware of what businesses do to understand prospects and understand how much intelligence is gathered on buyers today -- in part, because their companies are doing it, too. Therefore, when they contact a business -- or, even more so, when businesses contact them -- they will not tolerate being treated as strangers.The timing of that engagement is important, too. Customers want engagement with sellers exactly when they’re ready for it. Their time is too valuable to spend dealing with sales before they’re ready to buy, and they don’t want to have to hunt down contacts when they’re close to a buying decision.

efficiencies has to assume a lower priority in favor of aligning those processes around customer desires and needs. Processes that don’t help meet customer expectations must be eliminated or moved to the end of the transaction, after deals have closed.Businesses that belong to Generation Customer understand how to complete that realignment in a way that’s beneficial to the customer, the salesperson and the business. It is a generation not defined by its age but by its expectations.

We have been familiar with the idea of chopping our population into generations: the Greatest Generation, the baby boomers, Generation X, Generation Y, millennials and so on. The assumption is that everyone born during an arbitrarily selected time period shares certain traits.

It is a generation not defined by its age but

by its expectations. We have Sapphire, a

platform that could help companies meeting those expectations.

FORGET X AND Y,

NOW IS “GENERATION CUSTOMER”

Generation Customer Emerges


Beside that, he is also still involved in some projects like JNE and FIF. “Working in this company is always interesting for me and make me always passionate to contribute and create a lot more”, said the one who also have met his love ones in Jatis also.

17 years is not a short time and it’s not easy to maintain inner passion and positive mind while there were a lot of things that could distract your focus. When we asked him how he keep his passion, and this is his answer “When you go to work for money or other materials thing, you will be very easy to get distract, but when you go to work for your personal development purpose, to become more advance in something that you are good into and to getting closer with your target (future wife) you won’t be distract by anything”.

When you first join in Indivara Group of companies, there will be an induction training agenda from HR Department that you should attend. After the induction finished, then you will be escort to meet all employees in the building. Once you reached 2nd floor you won’t be missed a cool guy with some piercing in his ear and nose…Yup! He is Khristianto Herwahyudi, our VP Product – the man behind all of Indivara product and platform.

Pak Wahyu, that’s the way we call him, first join this company (Jatis Solutions) in the year of 2000 as a Jr. Programmer. In other words he was joining Jatis from fresh graduates level. In his serving period for this company he has handled more than 25 projects either in local or overseas and received 9 times of promotion.

The reasons he was still dedicating his life for this company is because this company always give a chance to grow and learning something new for all employees. “We have always been challenged to handle a complicated project, for some people it might be frightened but I always think the positive way, if the company doesn’t have a faith to us we will never have a chance at the first place. So, never complaint when assignment come, do it first, keep your learning cycle running and believe that you will be at the higher level once you get passed the challenge” said Wahyu.

He had his bachelor degree for computer science from Gajah Mada University in 2000, since then he was with us. Currently, he was responsible for all the development and enhancement process of Indivara products and platforms.

“When you go to work for money or other materials thing, you will be very easy to get distract, but when you go to work for your personal development purpose, to become more advance in something that you are good into and to getting closer with your target (future wife) you won’t be distract by anything”.

KHRISTIANTO HERWAHYUDI - A

SAMPLE NAME THAT COULD DESCRIBE WHAT

DEDICATION IS ALL ABOUT


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indivara group magazine #1st edition

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