How to get expert advice about your pension options from the RBS Group Retirement Savings PlanInformation about how and why to ask for advice, and the services available from LV=

The RBS Group Retirement Savings Plan is managed by Legal & General. After a thorough search of the market, Legal & General carefully selected us (LV=) as the right partner to help you understand and navigate your retirement options and provide you with access to expert retirement advice.

Legal & General has conducted full due diligence on our advice service and is confident that our processes focus on delivering the best outcomes for RSP members. Legal & General will not earn any fees from members it refers to us and we take full responsibility for our advice.

There are various ways that you can access the money in the RBS Group Retirement Savings Plan. You might want a guaranteed income for life, flexible access to your money or to take all your pension in one go.

So, you have lots of flexibility, but the choices can be complicated. LV= can make sure you’re taking the right steps towards a secure retirement by giving you trusted, regulated and impartial advice.

As a member of the RBS Group Retirement Savings Plan, if you wish to access your Plan savings in a flexible way, you can transfer to another pension provider to access your money or you can transfer to Legal & General’s Mastertrust Pension Access Scheme and still benefit from:

●● Competitive charges negotiated by the Trustees for members of the Plan

●● A range of funds specially designed to mirror those of the PlanIf you want a guaranteed income for life, an annuity, it’s essential to shop around to get the best income.

So, why might financial advice be helpful?

It’s importantYour Plan savings may be a large amount of money. So, where some decisions may be irreversible or contain levels of uncertainty or risk, we think it’s important to access expert help.

It’s adviceOur friendly LV= advisers will work with you to understand your personal circumstances, goals and priorities for your retirement. This will enable them to make a personal recommendation and the solution most suitable for your individual situation.

Giving you peace of mindAdvice helps you to avoid scams, frauds and mistakes. LV=’s professional advisers are fully qualified and regulated by the Financial Conduct Authority. They work on your behalf, offering trusted and impartial advice that will give you peace of mind that you’re making the best decision possible for your Plan savings.

Helping you to get the most from your moneyBy reviewing your personal situation, advice can help ensure you are taking money from your pension tax efficiently and could help your money last for as long as you may need it. As part of the advice process, an LV= adviser will undertake a full and in depth analysis of your existing pension scheme benefits. By shopping around and comparing other solutions from a range of leading providers, this will enable them to select products from the market that are right for your circumstances, helping you feel confident that you’ve taken all possible steps to get the right outcome for you and your money.

Giving you confidenceYour LV= adviser will clearly explain your options to you and will consider both your long-term security and short-term needs. By making sure you’re comfortable and understand the recommendations presented to you, our advice will give you the confidence to make an informed decision on how best to access your Plan savings.

Here to helpIf you proceed with our recommendations, we can put everything into place. We have a dedicated team that will take care of your application and liaise with your pension providers for you. Your dedicated adviser can continue to ensure your pension savings reach their full potential with optional annual reviews.

Why choose LV=? ●● Our advisers have access to the Legal & General Mastertrust Pension Access Scheme, which offers competitive

charges and a range of funds designed to mirror those of the of the RBS Group Retirement Savings Plan. ●● If recommending a guaranteed income for life we can search the whole market of annuity providers to get

the highest income for you.●● We’re a leading UK retirement solutions specialist, we’ve been helping customers like you for over 20 years;

we specialise in retirement advice.●● Our advisers can save you time and money, helping you get your finances in shape – leaving you to focus

on enjoying your retirement.●● We’ll speak your language, avoiding jargon and have easy to use customer guides written in plain English.●● A reduction to our usual charges has been negotiated for members of the Plan, so our advice is available

at a competitive cost, starting from just £500.

£

How does it work?If you decide to seek advice from LV=, here’s an idea of how this would work in practice. Rest assured, we’ll communicate with you in easy to understand and jargon-free language throughout the process.

Initial steps●● Call the Plan helpline on 0345 070 0008. If you need advice, they will transfer you through

to our friendly team at LV=. We’ll have a chat with you to understand how we can help you. Your initial call is free.

●● You’ll be given a dedicated LV= adviser to work with you from start to finish on your pension planning. We will listen to your needs and suggest the most suitable service for you.

●● The fee will be set out to you clearly and simply.

●● We’ll send you a welcome pack with information and some questionnaires so you can help us get to know you.

Review stageYour dedicated adviser will:

●● Arrange a telephone appointment with you so they can gather further information about you and understand your needs and objectives, both for the short-term and long-term.

●● Help you to understand and think about the risks of different options; we want to get an understanding of how much risk you are comfortable with and how much risk you can afford to take.

●● Undertake a full and in depth analysis of your Plan (and, if you wish, any other pension savings you have) and compare them against other solutions available.

Analysis and Report●● Your adviser will write to you with their tailored recommendations and the most suitable outcome

for your individual situation.

●● Our recommendation may involve one type of pension product, or a mixture. We will provide a report that summarises our advice.

●● We’ll spend time with you to ensure you understand our advice. This gives you a chance to ask any questions and check you’re comfortable before we proceed.

Completion●● When you’re ready to proceed with the recommendations we have made, we’ll complete any

administration required and set up any new products.

●● If you want, we can continue to review your finances throughout your retirement to ensure your pension savings are reaching their full potential.

Pension Wise At any stage of your planning you can get help and guidance from Pension Wise, a free, impartial government service offering information on your pension options

They cannot give you advice or a recommendation but Pension wise can help you find out what you can do with your pension pot, how to shop around and what to look out for with taxes and fees. It is available to anyone over age 50 with a defined contribution pension. You can talk to someone over the phone or face to face.

For more information visit www.pensionwise.gov.uk or call them on 0800 138 3944.

You can get this and other documents from us in Braille or large print by contacting us.

We offer a range of the pension and investment products from the Liverpool Victoria group of companies. We also offer investment products from a limited number of other companies, and annuity products from the whole of the market.Liverpool Victoria Friendly Society Limited: County Gates, Bournemouth BH1 2NF.

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Friendly Society Limited (LVFS) and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. LVFS is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 110035. Advice is provided by Liverpool Victoria Financial Advice Services Limited (LVFAS), registered in England No. 3027145, and is authorised and regulated by the Financial Conduct Authority, register number 186890. LVFAS is a wholly owned subsidiary of LVFS. Registered address for both companies: County Gates, Bournemouth, BH1 2NF, Tel 01202 292333.

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Retirement advice services for members of the RBS Group Retirement Savings Plan

It all starts with a chat… call the Plan helpline for a free initial conversation with no obligation.

Call 0345 070 0008Lines are open 8:30am – 7pm Monday to Friday and 9:00am – 12pm Saturday

URL to be announcedPlease be aware Legal & General helpline staff cannot provide financial advice. Financial advice is provided by LV=. Alternatively contact your usual financial adviser or search for an adviser at www.unbiased.co.uk

Expert advice from just £500:Option 1: Advice about your Plan savings only A low-cost, fixed-fee advice service for a fixed fee of just £500 (no VAT). We look at the options available with your Plan savings only. We will take into consideration all of your circumstances and recommend the best solution for you, using a range of products. This might be an annuity (we will shop around the whole of the market), a fixed-term annuity with Legal & General, or flexible access to your money using a pension with Legal & General.

Option 2: Advice about all your pensions A comprehensive retirement advice service for a significantly reduced fee. We will advise you the best option for your all your pensions. We will take into consideration all of your circumstances and recommend the best solution for you, using a range of products. This might be an annuity or fixed term annuity (we will shop around the whole of the market), or flexible access to your money using a pension with Legal & General or with LV=.

We’ll listen to your needs and objectives and discuss what you’re hoping to achieve with your pension, then we’ll agree which service best meets your needs. Whichever service you choose, we have agreed a significant reduction to our fees for members of Legal & General workplace pensions. In most cases the fee becomes payable if and when you proceed with our recommendation and can be taken from your pension (this is usually more tax-efficient than paying it to us direct).