EXTERNAL

Innovation enablement and coaching servicewith SAP Innovate to Win

Part of SAP Training and Adoption Services

August 18 2021

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Icebreaker

What's the title of your favorite business book?

Go to www.menti.com

and use code 79 48 23 7

“Your hosts”

Sharif Maghraby, Innovation Coach, SAP Innovate to

Win

Thomas Benaroya,Program lead, SAP Innovate

to Win

We provide innovation enablement

services that blend proven

frameworks, powerful technology

and a global network of expert

coaches to help you and your

teams solve complex problems and

get the confidence to innovate.

SAP Innovate to Win in a Nutshell

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The continuous learning framework – overview

SAP Training and Adoption portfolio of training, software and services

Continuous cycle of innovation, adoption, learning optimization, sustainment

Empower your

people for change

Mobilize your

business to

embrace digital

transformation

Train all users for

high performance

Train users for high

performance and

then maintain and

expand their skills

Measure progress

and remediate

problems

Monitor user

experience and

maximize user

performance, and

adoption

Prepare your

project team

Optimize system

design, build, and

run

Support adoption,

optimize

performance and

develop agility

Sustain high user

performance and

adoption

Empower your

people for change

Mobilize your

business to

embrace digital

transformation

6EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Value of Innovation enablement:Services:

• Experience and apply Design Thinking

• Align on, disrupt, test & iterate your

Business Models

• Apply user-centered scoping for impactful

team dialogue, alignment & project

planning

• Develop & build your internal innovation

capacity

• Transform your customer insights into

business value prototyping with powerful

SAP technologies

Create an

innovation culture

Learn the frameworks of

innovation and the mindsets

required for a creative and

agile workforce that builds

the foundation for

successful Digital

Transformation

Build Prototypes for the

Intelligent Enterprise

Experience an innovation

design cycles and test

new business models with

real users on real

enterprise challenges

leveraging SAP powerful

technologies

Innovation enablement and coaching serviceEmpower you and your teams to co-create, validate and implement innovative

solutions that generate value for your stakeholders – in virtual and hybrid set ups.

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Exploration and

discovery. Alignment

on innovation

strategy & co-

creating shared

outcomes & key

challenges. Defining

metrics that matter

Apply empathy

tools l ike persona

creation, journey

mapping and

interviewing to

understand,

identify and define

the needs of the

employees and/or

users. Learn how

to interview

effectively.

MODULE 1

EXPLORE.

ALIGN.SCOPE

Iteration COACH

Use coaching for

individuals or

teams to support

shifting mindsets,

al igning on action

steps, overcoming

challenges and

reinforcing

learnings from any

previous modules.

DEFINE

EMPATHY DEFINE IDEATE PROTOTYPE TEST & ITERATE

VIR

TU

AL

FIE

LD

WO

RK

Ideate and generate

ideas to solve the

challenge and

brainstorm multiple

concepts that wil l

lead to a particular

solution. Craft

powerful value

propositions.

MODULE 2 MODULE 3 MODULE 4 MODULE 5 MODULE 7

1 SESSION

3hrs

1 SESSION

3hrs

DISCOVERY INSIGHT FRAMING

Apply the

learnings from the

empathy phase to

craft and

articulate

powerful point-of-

view questions to

fuel the ideation

phase.

IDEATING

1 SESSION

3hrs

STORYTELLING

Use effective

storytel l ing

techniques to

prepare powerful

pitches that enable

you to get

feedback and

validate the

various solutions

with users. Learn

other prototyping

techniques

VIR

TU

AL

FIE

LD

WO

RK

COACHING

1 SESSION

3hrs

1 SESSION

3hrs

1 SESSION

3hrs

1 2 743 5Incorporate user

feedback from your

storyboard pitches.

Design low or

medium fidel i ty

prototypes with

tools such as SAP

Build

Validate with the

Business Model

Canvas

1 SESSION

3hrs

6

TESTING

MODULE 6

Innovation enablement and coaching serviceProcess Steps of our LINK offering

8EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Virtual

FACILITATION

& COACHING

Rapid & Digital

PROTOTYPINGSimulations &

GAMIFICATION

Creative &

Diverse

TOOLBOX

We offer transformational training programs and expert coaching engagements that enable you to experience, learn and

apply cutting-edge innovation methodologies like Design Thinking and Business Modeling fueled by powerful change

techniques like positive psychology and creative team coaching.

Additionally, we bring technology expertise through our SAP roots, and facilitate hi-fidelity prototyping as well as the

application of core digital technologies.

(Click for more detail) (Click for more detail) (Click for more detail) (Click for more detail) (Click for more detail)

Innovation enablement and coaching serviceToolkit

Proven

Innovation

METHODS

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“Discover Customer Journey mapping in MURAL”

INTERNAL

Design Thinking

Business Model Innovation

Value Proposition Design

Positive Psychology

Creative Coaching

Find out more

Applied innovation frameworks

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Project Scope

Persona

Customer Journey Map

Business Model Canvas*

SAP Innovate to Win incorporates a

comprehensive toolbox of creative

and effective tools, canvases and

templates to empower and enable

innovative thinking at all phases of

searching and execution.

Super Powers

*by Strategyzer

Innovation enablement and coaching serviceCreative and diverse toolbox

12EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Future Trends Cards Creative Team Activations

'Mosaic' for Space Design 'S4SIM' Business Simulator Digital Value Driver Cards

Leverage the proven power of

tools and techniques to increase

team engagement, spark ideation,

tell better stories, design creative

spaces, practice real-life business

skills, experience SAP technology

and apply a structured approach

to your digital transformation.

Innovation enablement and coaching serviceSimulation and Gamification

13EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Storyboarding

Physical & Paper Prototypes

Storytelling & Roleplay Digital Prototypes

'Scenes' for Prototyping

Learn to demonstrate your ideas

and concepts using low-fidelity

tools and to enable testing and

validation from users in a low-risk

environment. Leverage our SAP

expertise to develop digital

prototypes for value creation.

Innovation enablement and coaching serviceRapid & Digital Prototyping

Join the Customer Experience Virtual Innovation Bootcamp

15EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The Bootcamp is a hands-on experiential workshop specifically designed to help individuals

and teams leverage the combined power of Customer Experience Management and Design

Thinking in order to solve real-life front-office business challenges.

✓ 20, 21, 22, 23 September (4 Modules x 4 Hours each)

✓ Learn best practices for a data-driven design methodology (X+O Data) from SAP

experts.

✓ Adopt Customer Experience and Design Thinking principals to solve business

challenges.

✓ Apply the methodology in your business context (or a simulation) by discovering how to

map the current stakeholder experience using customer journey mapping, leverage

powerful tools to rank pain-points along the journey and frame a relevant point of view.

✓ Generate ideas using various techniques including the SAP Business Technology

Platform to prototype a future experience for your stakeholders.

✓ Craft a value proposition that includes specific use cases for your business process.

✓ Both Front Office Stakeholders (sales,

marketing, services and support) and IT

professionals to converge towards shared

Business and technology outcomes.

✓ The Strategy and Innovation departments

who want to revisit the customer experience.

✓ The Learning and Development who want

to grow their workforce adaptive skills.

• Participants will learn how to map their current

stakeholder experience, identify and rank pain-

points, get exposed to the latest and most

innovative CX use-cases and prototype an

enhanced future state, leveraging intelligent

technologies

• Participants will network with their peers from

diverse industries, share challenges and best

practices

September 20 – 23, 2021 - Live Class, Europe, Africa, Asia

Key Customer Outcomes

Designed for

100% Virtual.

100% Digital.

CX Innovation Bootcamp / Design Thinking & Customer Experience Virtual

Innovation Bootcamp (WAEWIN)

USD 1,682 list price per participant,

limited seats register before August

20 to benefit from early bird discount

Campaign code WIN2021

16EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

CX Innovation Bootcamp / Design Thinking & Customer Experience Virtual

Innovation Bootcamp (WAEWIN)

Format

• Live Class, Public, English delivered virtually with ZOOM and MURAL.

Price

• Early Bird Price: USD 1,480 until, Aug 20th 2021 (12% discount),

Campaign code WIN2021.

• List Price: USD 1,682 (Aprox EUR 1,450)

• Corporate booking: Send (3) participants and get (1) free seat, at list price.

Dates

• 20, 21, 22, 23 September (4 Modules x 4 Hours : 14:00 – 18:00 GMT+4)

(18:00 – 22:00 Singapore time)

Countries:

Poland, Portugal, Qatar, Russia, Saudi Arabia, Sweden, Slovakia, Turkey, Ukraine, South

Africa, Taiwan, Thailand, Singapore, Philippines, Malaysia, South Korea, Japan, Indonesia,

Hong Kong, China, Australia, India, Belgium, UAE, Austria, Switzerland, Czech Republic,

Germany, Denmark, Egypt, Spain, Finland, France, United Kingdom, Greece, Hungary,

Ireland, Israel, Italy, Kenya, Morocco, Nigeria, Netherlands, Norway, New Zealand

✓ Training.sap.com code WAEWIN

✓ Events.sap.com here

Information Sessions:

✓ July 29, 2PM GMT+4, Web information

Session 1. Register here

✓ Sep 9th, 2PM GMT+4 Web Information

Session 2. Register here

Registration Links:

Commercial Fact Sheet.

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Welcome

MURAL orientation

Team introductions2 – 2:45

Design Thinking

1012:45 – 3:15

Pitch your

challenge3:15 – 3:45

CX principles &

fundamentals4:00 - 4:30

Team dashboard

Stakeholder ID

Project scope 4:30 - 5:45

Meet the other teams

Pitch your challenge

Learn the basics of MURAL

Get introduced to Design Thinking

Learn the fundamentals of CX

Begin the discovery process

Co

nte

nt

(DX

B t

ime

)R

esu

lts

15 minute active break

Module 1

Welcome

Ice-Breaker2 – 2:15

Introduction to

personas, journey

mapping & pain-

point ranking

2:15 – 3:15

Design your

persona3:15 – 3:45

4:00 - 5:30

Build your AS-IS

customer journey

map

5:30 – 5:45

Understand CX application of

personas and journey maps

Build your persona

Develop your AS-IS CJM

Understand customer centricity

through pain-point identification

15 minute active break

Module 2

Reflection & close

Welcome

Ice-Breaker2 – 2:15

Pain-point ranking

POV framing2:15 – 3:00

3:00– 3:45

4:00 - 5:30

Ideation wave 1

Ideation with BTP

Clustering, voting

Lean Martrix

5:30 – 5:45

Ranking of pain-points and

generating insights to frame POV

Latest innovation trends in CX

Learn about the digitial approach

(XM)

Ideate & map ideas using value vs.

effort in LPM

15 minute active break

Module 3

Reflection & close

Innovation in CX

and XM (Digital

approach)

Welcome

Ice-Breaker2 – 2:15

2:15 – 2:45

2:45 – 3:45

4:00 - 5:15

Design your TO-BE

journey map and

story

5:15 – 5:45

Learn about different prototyping

approaches & techniques

Understand how to validate ideas

using business experiments

Prototype your TO-BE scenario

using a 'future-state' journey map

Pitch your ideas to the group

15 minute active break

Module 4

Pitch session and

group presentation

Close

DT

CX

vir

tual

inn

ovati

on

bo

otc

am

p a

gen

da 4

x4x4

Prototyping,

validation &

business

experiments

Prototyping using

customer journey

maps & designing

To-BE scenarios

APPENDIX

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SAP Innovation Management

MURAL for Online

Brainstorming, Synthesis and

Team Collaboration

MS TEAMS & ZOOM for Video

Meetings & Calling, Online

Presentations and File Sharing

With SAP Build, bring your

prototypes to life with interactive

hi-fi prototypes & wireframes

Qualtrics XM for Online Surveys

to support user research and

empathy work, evaluation & the

registration process

Virtual Design & Collaboration Tools Comms & Project management

Empathy, Insights & ResearchPrototyping & validation

SAP Innovation Management for

creating value through Enterprise-

wide Ideation Campaigns.

&

* License costs to use these or other virtual collaboration tools are not included in SAP Innovate to Win Proposals unless mentioned explicitly.

Virtual Meetings & Video Calls

SAP Innovate to

Win offers applied

innovation

workshops in a

fully virtual format

to address the

needs, pain-points

and gains of virtual

users operating in

remote teams.

Innovation enablement and coaching serviceVirtual Facilitation and coaching

SAP Work Zone

SAP Work Zone & SAP RUUM

for Internal communication and

powerful, agile project

management

20EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Innovation Management

Deploy SAP Innovation Management

to accelerate the ideation phase, drive

employee engagement and manage

your innovation portfolio.

SAP.IO

Enable startups to build innovative

software and deliver value for SAP

customers through SAP.iO’s Fund and

Foundry programs.

SAP Co-Innovation Labs

Engage with our SAP Co-Innovation

Labs and enhance your capabilities

through a worldwide network of

expertise and best-in-class

technologies & platforms.

SAP Experience Management

Fuel innovation from your

product, employee, brand and

customer insight with Qualtrics

from SAP.

SAP AppHaus

Tap into the AppHaus and SAP’s

Design Services User Experience

community where customers & end-

users collaborate on projects.

SAP Advisory and Innovation

Services

Discover and design new business

opportunities and transform your

company into an intelligent enterprise.

How you can innovate at scale…

21EXTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Innovate to Win is the

commercial arm of the SAP

Training and Development

Institute (SAP TDI), a CSR-

driven SAP entity that was

founded in 2012. All SAP

Innovate to Win proceeds go

towards further funding the

digital skill build initiatives of

SAP TDI in order to support

the enablement of future tech

talent on technology skills

and entrepreneurial thinking.

What makes us run?

3150+ YPP* graduates across 31 countries

99% placement success

1810+ DSP** students enabled across 31 universities

* YPP (SAP Young Professional Program)

** DSP (SAP Dual Study Program)

Statistics as of January 2021

Contact information:

Thomas Benaroya

Program Head, SAP Innovate to Win

SAP Training and Development Institute

e: thomas.benaroya@sap.com

m: +971 (0)506517149

Thank you.

© 2021 SAP SE or an SAP affiliate company. All rights reserved.

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The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its

distributors contain proprietary software components of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or

warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.

The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty

statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional

warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or

any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,

and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and

functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason

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This response document does not constitute a legally binding offer on the part of SAP. The submission of this response document should in no way be seen or construed as an acceptance of any terms and conditions contained in an RFP or similar customer document/discussion. SAP assumes that the parties will negotiate legally binding contracts based on the SAP Services General Terms and Conditions, relating to the subject matter of this response document at a later date.

Further, this response document is based exclusively on the information provided to SAP in an RFP or similar customer document/discussion and SAP’s understanding of the requirements described therein. Any change to these assumptions and understandings could result in change to scope, price and/or content.

Wherever applicable, this response document outlines SAP's general direction and current strategy. SAP has no obligation to pursue any course of business outlined in this response document. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused as a direct result of intentional or grossly negligent conduct on the part of SAP. SAP accepts no liability for damages of any kind including without limitation direct, special, indirect, loss of profit, loss of revenue or consequential damages that may result from use of this proposal.

All brands, trademarks and/or intellectual property contained in this response document, including the SAP signature and logo as well as SAP Innovate to Win signature and logo, are the property of SAP and may not be used without SAP's prior express written consent, which such consent may be withheld for any reason.

If this response document is not accepted, this response document including any and all related documentation must be returned to SAP immediately on demand or, if no request is made, destroyed within one month after rejection or non-acceptance of this response document.

The contents of this document shall remain the confidential property of SAP and may not be communicated to any other party without the prior written approval of SAP. This document must not be reproduced in whole or in part. It must not be used other than for evaluation purposes only, except with the prior written consent of SAP and then only on condition that SAP’s and any other copyright notices are included in such reproduction. No information as to the contents or subject matter of this proposal or any part shall be given or communicated in any manner whatsoever to any third party without the prior written consent of SAP.

SAP warrants that to the best of its knowledge those who prepared this material have taken all reasonable care in preparing it and believe its contents to be true as at the date of this document. SAP cannot however warrant the truth of matters outside of its control and accordingly does not warrant the truth of all statements set out in this document to extent that such statements derive from facts and matters supplied by other persons to SAP. The statements in this document are qualifiedaccordingly.

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