insights on hispanic social media measurement

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Practical Case Study Insights on Do’s and Don’t of Hispanic Social Media Measurement

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Presentation by Stephanie Noble of Paden Noble at the May 12, 2010, Hispanic Public Relations and Social Marketing Conference held in Dallas, Texas. Topic is Insights on Hispanic Social Media Measurement. Contact Paden Noble for more details as the slides complement the presentation, not replace it.

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Page 1: Insights on Hispanic Social Media Measurement

Practical Case Study Insights on Do’s and Don’t

of Hispanic Social Media Measurement

Page 2: Insights on Hispanic Social Media Measurement

Specialties: online communities, social media measurement, brand monitoring, web analytics

End brand clients include Major Corporate, Pharma, Government Organizations

Work with Genentech, Serono, Pfizer, Novartis

Published author – GO! Inflight Magazine, Garden State Woman, Tech News

Speaker & Presenter – Sentiment Analysis Symposium, NJ Tech Council, Advanced Learning Institute

Stephanie Noble

Page 3: Insights on Hispanic Social Media Measurement

MeasurementWhy it matters

Page 4: Insights on Hispanic Social Media Measurement

Expert monitoring and analysis allows for informed decisions.

Finding the audience…even when the client

isn’t looking.

Page 5: Insights on Hispanic Social Media Measurement

Hundreds of millions of conversations take place online.

Recommendations and critiques.

Page 6: Insights on Hispanic Social Media Measurement

They are continually evolving conversations

about your industry, your company and your brand.

Page 7: Insights on Hispanic Social Media Measurement

No.

Page 8: Insights on Hispanic Social Media Measurement

Yes.Listening is an art. Active

listening incorporates discernment.

Page 9: Insights on Hispanic Social Media Measurement

Right solution is an integrated mix

Page 10: Insights on Hispanic Social Media Measurement

Stroller Sentiment

Page 11: Insights on Hispanic Social Media Measurement

Sentiment Lessons

What’s bad for you may not be bad for me

Online reviews are the new comment cards

Humans are needed to dig deeper

Beware of translation tools

Be open to surprises

Why listen AND monitor

Page 12: Insights on Hispanic Social Media Measurement
Page 13: Insights on Hispanic Social Media Measurement

Facebook.com/SocialMediaMonitor [email protected]

Twitter.com/PadenNoblePadenNoble.com

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