installation, programming & user manual … · installation notes for the nurse call device (ncd2)...

Nurse Call System V1.17

Installation,

Programming

& User Manual

Auto Telecom Company

www.transtel.co www.hybrex.com

http://www.transtel.co/http://www.hybrex.com/

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Revision Note:

1. V1.01: Initial version. Date: Apr. 18, 2014

2. V.1.16: P/N: 552349100081-Wiring Diagram updated. Date: Feb. 26, 2016

3. V.1.17: NCP-BW version Date: Feb. 14, 2018

Notification

Notification is hereby given that TransTel Communications, Inc. reserves the right to modify, change, update or revise this document from time to time as required without the prior obligation to notify any person, company or organization. Further, TransTel Communications, Inc. makes no warranty or representation, either express or implied, with respect to merchantability, or fitness of its products for a particular purpose.

© 2016 TransTel Communications, Inc.

This document or any parts thereof are not to be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems for any purpose whatsoever without the express written permission of TransTel Communications, Inc.

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Contents

Revision Note: ......................................................................................................................................................... 2

Notification ............................................................................................................................................................. 2

General .................................................................................................................................................................................... 4

Application Drawing ................................................................................................................................................................ 6

Accessories .............................................................................................................................................................................. 7

Accessories of the Nurse Call Device (NCD2) .................................................................................................................. 7

Accessories of the Nurse Call Panel (NCP) ...................................................................................................................... 7

How to open the cover ........................................................................................................................................................... 8

NCD2 ............................................................................................................................................................................... 8

NCP .................................................................................................................................................................................. 8

How to install the NCD2 and NCP onto a low voltage Gang Box ............................................................................................ 9

NCD2 – Single or double gang box installation ............................................................................................................... 9

NCP .................................................................................................................................................................................. 9

Single Gang Box ............................................................................................................................................................... 9

Installation of NCD2 with NCP-CL (Corridor Light) ................................................................................................................ 10

Installation Notes for the Nurse Call Device (NCD2) to the Nurse Call Panel (NCP) ............................................................. 11

Installation of LED Display Panel ........................................................................................................................................... 14

Programming Information .................................................................................................................................................... 15

Operation of NCD2 & NCP .................................................................................................................................................... 20

1. NCD2 Bedside Call ............................................................................................................................................... 20

2. Emergency Call (NCP-EC) ..................................................................................................................................... 21

3. Bathroom Emergency Call (NCP-BE) .................................................................................................................... 21

4 Bed Exit (NCP-BW) ............................................................................................................................................... 21

5 Bed Wet (NCP-BW) .............................................................................................................................................. 22

6 Staff Call (NCP-SC) ................................................................................................................................................ 22

7 Nurse Presence (NCP-NP) .................................................................................................................................... 23

Appendixes ............................................................................................................................................................................ 24

Accessories of NLD2 and Door Light ............................................................................................................................. 24

Note for One-Lamp Door Light ..................................................................................................................................... 24

Note for Three-Lamp Door Light ................................................................................................................................... 24

Installation Drawing of NCD2, NLD2, Door Light .......................................................................................................... 25

Installation Drawing of NCD2, NLD, Door Light ............................................................................................................ 26

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General

This installation manual provides instructions and practices for the successful deployment of the TransTel Nurse Call Solution.

The TransTel Nurse Call Solution is comprised of the following primary equipment.

• A TDS or G1E Plus M Telephone System equipped with the required amount of digital station ports and other circuits based on the customer requirement and configuration.

• Nurse Call Device (NCD & NCD2) and Nurse Call Panels (NCP)

• The main interface from the host telephone system (TDS or G1E Plus) to the patient room is a Digital Station Interface Card. G2-STU2 for the TDS and G1E-STU for the G1E Plus.

• Each Digital Station Card provides 8 circuits / interfaces to a patient room. The digital station interface connects via category 5 minimum twisted single pair wiring to the Nurse Call Device. Nurse Call Panels are then connected to the Nurse Call Device via RS-485, 4 conductor wiring. The Nurse Call Device also houses a dry contact closure that can be used to turn on a single color corridor light.

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The following is a block diagram showing a typical installation of a private patient room with a single Nurse Call Device and an Emergency Bathroom Pull Cord along with a Corridor Light.

The NCD2 (Nurse Call Device) is the gateway between the NCS (Nurse Call System/ PBX) and each patient room. It has an intercom call facility (speaker and microphone) with full duplex handsfree conversation capability. The NCD also incorporates a data transceiver for all NCPs (Nurse Call Panel). On the input side is a digital station port from the telephone system and for the output you may install Nurse Call Panels (NCP’s) and corridor lamps.

The wiring from NCS (Digital station port) to NCD2 is a 2-wire non-polarized twisted pair cable. From the NCD2 to NCP is 4-wire RS485 interface. You can use standard Cat. 5 cable with an RJ45 plug to cascade the NCD2 to a NCP and then another NCP; but please note that you MUST use a 4-wire cable, NOT an 8-wire cable.

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Application Drawing

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Accessories

Accessories of the Nurse Call Device (NCD2)

Accessories of the Nurse Call Panel (NCP)

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How to open the cover

NCD2

NCP

Dimensions of NCD2:

123.40 W x 118.40 H x 13.40 D (mm)

5 W x 5 H x 0.55 D (inches)

Dimensions of NCP:

75.00 W x 116.50 H x 13.40 D (mm)

3.0 W x 4.6 H x 0.55 D (inches)

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How to install the NCD2 and NCP onto a low voltage Gang Box

NCD2 – Single or double gang box installation

NCP

Single Gang Box

Dimensions of Single Gang Box:

550 W x 950 H x 40 D (mm)

2.2” W x 3.7” H x 1.6” D (inches)

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Installation of NCD2 with NCP-CL (Corridor Light)

Note: In system parameters, select 05: System Parameter – Group 07 – 06: NCD Relay Number set 3.

Refer to P. 16 Corridor Light – Light and Flash Control

a

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Installation Notes for the Nurse Call Device (NCD2) to the Nurse Call Panel (NCP)

1. You need a 4-wire telephone cable with an RJ-45 Plug. Only use pin1, pin2, pin3, pin6. All other pins should be empty. Please note that the above cable is included with the NCD2.

2. It is daisy-chained architecture connection (Concatenate one by one).

3. In most cases including private and semi private rooms: DK-NCD2 with operate normally without an external power supply at 12Vdc:

• DK-NCD2 can connect up to 6 NCP units without a power supply.

• DK-NCD2 to NCP: The maximum distance is 20 meters / 65.6 feet.

4. Special case with long distances or many semi private rooms sharing the same Nurse Call Device: DK-NCD2 has an external power supply 12Vdc.

• DK-NCD2 can connect up to 31 NCP units.

• Each DK-NCD2 can support up to 6 beds. Refer to Application Drawing

• DK-NCD2 to NCP: The maximum distance is 200 meters / 656 feet.

5. The last NCP needs to set the terminating impedance by setting its SW4 "1" and "2" to ON.

6. The position of SW4 "3", "4", "5" is used to set the bed number.

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Special Note for Water Resistant Bathroom Emergency Panel – Please note that all Panels have 2 RJ-45 connectors, one for an input and another for an output. There is an exception to this when it comes to the NCP-BE Nurse Call Panel. Because of moisture and condensation this specific bathroom panel does NOT have RJ-45 connectors. The connections are hard wired and waterproofed for better reliability. Please see the diagram below for wiring details.

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Installation of LED Display Panel

• Above installation block diagram is for the RS485 port of LED display panel.

• The PBX must be our TDS or G1E+M system.

• If more than one LED display panel is installed, it should be daisy-chained architecture connection (Concatenate one by one).

• PBX uses the broadcast protocol on RS485 to let all LED display panels to show the same message.

• Please note that the 9-pin D connector from PBX’s RS232 port to RS232-RS485 converter must be DCE type.

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Programming Information

This section will describe programming parameters required to enable basic Nurse Call Operation.

Minimum software levels – MPUN – 11bBd and IPU I80-1c0bd

1. Establish a Hunt Group for the Nurse Stations

• Open your Web browser and enter System Programming.

• Select System followed by 67-69 Hunt Group Assignment.

• Create a Pilot Hunt Group Number for both Day & Night modes of operation

• Add the nurse call station numbers you want to ring when a patient requests assistance.

Helpful Hint: Unlike many Nurse Call Systems you have quite a bit of flexibility in how calls get routed to the Nurses on duty. You can have different handling for both Day and Night shifts. You can add stations such as Cordless Phones if the primary Nurse Station does not answer. You can also use IP Station interfaces and connect them to Wifi networks and use soft clients in smart phones. You can also link multiple hunt groups together for additional routing options. It is absolutely possible to have a different Nurse Call Station for each wing of a Nursing home.

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2. Route the Nurse Call Device (NCD2) to the associated Hunt Group

• While in system programming Select ACP – 03 ACP/LMS Ring Assignment

• Each Nurse Call Device will be signified by ACP No.

• Enter the pilot hunt group number that you want each Nurse Call Device or patient room to go to during the Day & Night modes of operation.

3. Corridor Light (Door Light) – A room with two NCD2 and one Corridor Light

• If a patient room installs two NCD2, there is no need to install two corridor lights. Below is an example #411 (ACP NO = NCD2 NO) actually connects with a corridor light, in Mode: 03-412-03, entering 411, which means 412 corridor light follows 411.

• A station or a hunting group can be assigned to ring for NCD2 / Bath Room. (11bBq) (The database is not compatible for before version)

• A station or a hunting group can be assigned to ring for the NCD2 in Lunch.

• A station or a hunting group can be assigned to ring for NCD2 / Emergency. (11bBr)

4. Corridor Light – Light and Flash Control

• In System parameters, select 05: System Parameter – Group 07 – 06: NCD Relay Number

• 0 = Using one relay on the NCD2 (1 color) via CN3 on the NCD2

• 1= Using one relay on the NCD2 and disable the Relay Flash control (1 color)

• This setting is the same with parameter 0. The only difference is when Emergency Call (NCP-BE) is pressed and the Door light LED will flash. The problem is when flashing, the relay also makes a noise during communication, so the user can set 1 to disable it.

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• 3 = 3 relays and 3 color options

5. (Optional) Program FN: 129 NCD Cancel in Mode 07/08

This feature allows the Nurse Station to manually cancel a patient initiated call if it is determined a visit to the room is not necessary based on the telephone conversation.

Note: Nurse Station must press feature number FN: 129 during conversation in order to cancel request.

Program a Nurse Call Cancel button for use on Nurse Station telephone sets.

• In System Programming Extension > Group 07: Dk Phone Dss Key Assignment, select the group that applies to the station(s) that are Nurse stations.

• Select a key location that is available and set the Type to Func: and Enter “129” (NCD Cancel).

For example:

Feature Number FN:129 is set on DSS key 4.

Patient Room 108 calls Nurse Station 101.

101 answers and finishes conversation; nurse doesn't need to go to the patient room to press cancel button.

Nurse will press FN:129 and the Nurse Call request will be canceled

Please note that this function must be activated when pressing DSS key 4 (FN: 129)during conversation, and then the corridor light and NCD2 or NCP LED will turn off. It only cancels Patient Room 108 in the above example.

Note: Calls (Alarms) can be only cancelled at the calling station or by pressing FN:129 during conversationbetween nurse and patient station.

6. NCD2 Volume Adjustment

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Permanently Adjust Volume Levels on NCD2 in the patient room from the Nurse Call station.

Make connection from Nurse Call Station to patient nurse call device. During conversation the Nurse Call station can adjust both the microphone and speaker of the patient nurse call device as follows;

There are 8 level settings to choose from. The default is 4 for both MIC and SPK.

• Nurse station presses [PRG]. LCD will display “Program.”

• Nurse station presses Volume Up [↑]or Volume Down [↓]. LCD will display “Set LMS Volume” on the top half LCD will display “1:Speak 2:MIC” on the bottom half.

• Press 1 to adjust the speaker volume. LCD will display “Speaker Level” on the top half. LCD will display “VOLUME ****” on the bottom half. OR

• Press 2 to adjust the microphone volume. LCD will display “MIC Level” on the top half. LCD will display “VOLUME ****” on the bottom half.

• You may adjust the level by pressing the Volume Up [↑]or Volume Down [↓] buttons.

• When finished, simply hang up at the Nurse station.

7. NCD2 UnPlug Alarm Mode :50-NCD-01 = 1 ................................................... NCD Offline notice.

When the NCD cable is disconnected, the system will immediately ring the extensions set in Mode: 03 (ACP/LMS Ring Assignment).

8. Programming an External Display

8.1 This feature allows the main processor (MPUN) to directly control the LED panel through the RS232 (shall connect a RS232 to RS485 converter by using a DCE connecter). When the NCD/NCD2 activates an alarm, the System can send the message protocol via RS485 to signal all LED display panels to show the same message.

8.2 The LED panel programming is as follows:

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8.3 Program Item:

a. Idle Display Text – For setting the display text on the LED panel when there’s no alarm event b. Panel ID – For setting the ID of the LED Panel (from ‘0000’ to ‘9999’, ‘ZZZZ’ for announcement) c. Panel Type – For selecting the LED panel type, 0= Chinese Panel, 128= English Panel, and the Chinese Panel

must set the Number of words for the panel.

d. Output Port – For setting the control LED port through which RS232 port, 15= disable the LED panel control output.

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Operation of NCD2 & NCP

Item Figures Type of Call

(Panel Name)

Nurse Station

Phone DSS Key Door Light (for 1-bulb)

Suggested Lights

(for over 3 light-bulbs) Your Lights

1

Patient Call

(NCD2) Steady Steady Yellow or White, steady

1-1

Patient Call

(NCP-PC) Steady Steady Yellow or White, steady

2

Emergency Call

(NCP-EC) Steady Flashing Red, flashing

3

Bathroom Emergency Call

(NCP-BE)

Steady Steady Red, steady

4/5

Bed Exit / Bed Wet

(NCP-BW) Steady Steady Yellow or White, steady

6

Staff Call

(NCP-SC) Steady Flashing Yellow or White, flashing

7

Nurse Presence

(NCP-NP) Slowly flashing Steady Green, steady

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Corridor Light

(NCP-CL) Tri-Color LED: Red, Green, Blue

1. NCD2 Bedside Call

1.1 Press NCD2 or NCP-PC call button or call cord.

⚫ NCD2 LED → On, Corridor light → Steadily on

⚫ Nurse station → Telephone rings, and call LED is steadily lit

⚫ LCD displays →

⚫ LED Panel displays:

1.2 Nurse station answers the call. When the call ends, hang up handset.

⚫ NCD2 LED → Remains on, Corridor Light → Remains steadily on

1.3 Press CANCEL button on NCD2.

Room: 502

Bedside Call

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⚫ NCD2 LED → Off, Corridor Light → Off, LED Panel → Goes to idle mode

Or press FN: 129 during communication, then the corridor light, NCD2 or NCP-PC LED turn off.

2. Emergency Call (NCP-EC)

2.1 Press EMERGENCY button (Mode: 05-07-06=1)

⚫ Emergency LED → On, Corridor light→ Flashing




2.2 Nurse station answers the call. When the call ends, hang up handset.

⚫ Emergency LED → Remains on, Corridor Light → Remains flashing

2.3 Press CANCEL button on Emergency Panel

⚫ Emergency LED → Off, Corridor light → Off, LED Panel → Goes to idle mode

Or press FN:129 during communication, then the corridor light and NCP-EC LED turn off.

3. Bathroom Emergency Call (NCP-BE)

3.1 Pull the Bathroom EMERGENCY call cord or press Bathroom EMERGENCY button (Mode: 05-07-06=1)

⚫ Bathroom emergency LED → On, Corridor light → Steadily on




3.2 Nurse Station answers the call. When the call ends, hang up handset.

⚫ Bathroom emergency LED → Remains on, Corridor lights → Remains on

3.3 Press Bathroom emergency panel CANCEL button

⚫ Bathroom emergency LED → Off, Corridor Light → Off, LED Panel → Goes to idle mode

Or press FN:129 during communication, then the corridor light and NCP-BE LED turn off.

4 Bed Exit (NCP-BW)

4.1 When the bed exit sensor triggers;

i. After 10 seconds, Bed Exit LED → On, Corridor light → Steadily on

ii. After 10 seconds, nurse station → Telephone rings, and call LED is steadily lit.

Room: 502

Emergency call

Room: 502

Bathroom Alarm

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iii. LCD displays →

iv. LED Panel displays:


v. Bed Exit LED → Remains on, Corridor Light → Remains steadily on

4.3 Press Bed Exit CANCEL Button

vi. Bed Exit LED → Off, Corridor Light → Off, LED Panel → Goes to idle mode

Or press FN:129 during communication, then the corridor light, NCD2 or NCP-BW LED turn off.

5 Bed Wet (NCP-BW)

5.1 When the bed wet sensor triggers;

i. Bed Wet LED → On, Corridor light → Steadily on

ii. Nurse station → Telephone rings, and call LED is steadily lit.




v. Bed Wet LED → Remains on, Corridor Light → Remains steadily on

5.3 Press Bed Wet CANCEL Button

vi. Bed Wet LED → Off, Corridor Light → Off, LED Panel → Goes to idle mode

Or press FN:129 during communication, then the corridor light, NCD2 or NCP-BW LED turn off.

6 Staff Call (NCP-SC)

6.1 Press STAFF button (Mode: 05-07-06=1)

i. Staff LED → On, Corridor light → Flashing

ii. Nurse station → Telephone rings, and call LED is steadily lit



Room: 502

Bed Exit Alarm

Room: 502

Staff Call

Room: 502 Bed Wet Alarm

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v. Staff LED → Remains on, Corridor Light → Remains flashing

6.3 Press Staff CANCEL button

vi. Staff LED → Off, Corridor Light → Off, LED Panel → Goes to idle mode

Or press FN:129 during communication, then the corridor light, NCD2 or NCP-SC LED turn off.

7 Nurse Presence (NCP-NP)

7.1 Press PRESENCE button

i. Presence LED → On, Corridor light → Steadily on

ii. Nurse station → Phone DSS key flashes red slowly.

7.2 Press Presence CANCEL button

iii. Presence LED→ Off, Corridor light → Off

iv. Nurse station → Phone DSS key is not lit.

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Appendixes

Accessories of NLD2 and Door Light

Note for One-Lamp Door Light

• The GND-System is the ground of the NCD2. The GND-Light is the ground of one-lamp door light. They can’t be tied together.

• In an installation environment, the dealer may just use one power (+V, GND-Light) for many patient rooms’ Door Light. So, the +V and GND-Light are all paralleled together. Our NCD2’s dry contact relay just pulls one end of lamp to ground (GND-light).

• You may use an external common power supply and ground to provide power to lights and nurse call devices.

Note for Three-Lamp Door Light

The DK-NLD2 has an external 12Vdc power (for relays and three LED lamps) and its three relays; the door light has 3 LEDs and all the wiring is pre-defined. Please follow the drawing below to install.

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Installation Drawing of NCD2, NLD2, Door Light

Note: The installation hole on wall for Door Light: 25 (W) x 70 (H) x 20 (D) mm (1” W x 3” H x 0.8” D)

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Installation Drawing of NCD2, NLD, Door Light

Note: Door Light is a 4 color device. If used with a 6P6C cable, the following wiring possibilities exist.

• Pin 1 – (Blue) +12VDC

• Pin 2 – (Black) Blue LED

• Pin 3 – (Green) Green LED

• Pin 4 – (Red) Red LED

• Pin 5 – (Yellow) +12VDC

• Pin 6 – (White) Amber LED

Pins 1 and 5 are in parallel and are common to all LEDs.

Colors in parenthesis () are the wiring colors normally found in RJ-25 connectors.

Note: The installation hole on wall for Door Light: 25 (W) x 70 (H) x 20 (D) mm (1” W x 3” H x 0.8” D)

installation, programming & user manual … · installation notes for the nurse call device (ncd2)...

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