international technology adoption & workforce issues study - brazilian summary

International Technology Adoption & Workforce Issues Study

Summary for Brazil

About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption and workforce trends across several countries. The objectives of this research include: • Explore business and information technology (IT) priorities among organizations• Examine the usage of key technologies/solutions and IT services such as security and cloud computing• Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns• Evaluate professional development practices such as training and certification The data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executives directly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this study include: Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, Saudi Arabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125)

Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimize misinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5-point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries.

The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data, such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data to minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower among businesses, the non-sampling error could be higher. CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staff at [email protected]. CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.

Key IT Priorities for Brazilian Businesses:1. IT security2. Data storage/back-up3. Network infrastructure4. Updating aging computers/software 5. Automating business processes through technology

Key Summary Points: BrazilKey Stats for Brazil

$12,000 GDP per capita (PPP) | world rank: 103rd

3.02% GDP growth forecast for 2013

85% % of Brazilian executives expecting 2013 business conditions to be better than 2012

107.1m Total workforce

71% % of workforce employed in the services sector

0.759m Estimate of IT workforce* in core IT occupations

49% % of Brazilian executives expecting to increase IT staff headcount at their business in 2013

75.98m Internet users | world rank: 4th

244.36m Mobile phone users | world rank: 5th

84% NET % of Brazilian executives indicating IT is important to the success of their business

7.2% Planned increase in IT spending in 2013 (YOY)

Key Strategic Priorities for Brazilian Businesses:1. Improve staff productivity / capabilities2. Reach new customers3. Reduce costs / overhead

Cybersecurity:88% of Brazilian executives believe the cybersecurity threat is in increasing. Additionally, 65% of Brazilian executives believe human error is a growing factor in security security incidents: Top human error related factors include:1. Failure of end-users to follow security procedures and policies2. General negligence / carelessness towards security

IT Skills Gaps:86% of Brazilian executives indicate at least some degree of gaps in IT skills at their business exists. For 44%, the reported skills gaps are small, while for 42% the gaps are more extensive. Top negative effects of IT skills gaps at Brazilian businesses: 1. Lower staff productivity2. Less than ideal customer service and/or engagement

IT Training and Certification:93% of IT staff at Brazilian businesses engaged in some type of IT training during the past 12 months.1. 87% of Brazilian executives believe IT certifications will increase in

importance over the next two years2. 76% of Brazilian executives agree (NET) that staff holding IT

certifications are more valuable to the organization

Sources used for above stats: CompTIA, IMF, CIA World Factbook, IDC

*See appendix for definition of core IT occupations

Detailed Findings: Business and Technology Issues

Strategic Priorities Include Strong Tech Component

Base: 1,244 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Source: CompTIA International Technology Adoption and Workforce Issues study

20%

76%

12%

85%

OverallBrazil

Top Strategic Priorities Among Brazilian Businesses for 2013

NET Unimportant

NET Important

Neutral

1. Improve staff productivity / capabilities

2. Reduce costs / overhead

3. Reach new customers

4. Innovate more effectively

5. Further leverage technology to improve

business operations

85% of Brazilian executives in this CompTIA survey say business conditions are improving and expect 2013 to be better than 2012.

97% expect to increase their expenditure on IT products and services over the next 12 months.

Importance of Technology to Brazilian Business Success Trends Upwards

Many Businesses Seek to Improve Their Use of IT

Not at all close

Not that close

Moderately close

Very close

Exactly where_x000d_ want to be

1%

4%

37%

40%

19%

Degree to Which Brazilian Businesses are “Where They Want

to Be” in Technology Utilization1. Security/Cybersecurity

2. Data storage/back-up

3. Network infrastructure

4. Updating aging computers/software

5. Automating business processes through technology

6. Mobility-related initiatives

7. Data analytics/Big data/Business intelligence

8. Business continuity/Disaster recovery

9. Cloud computing

Top Technology Priorities Over Next 12 Months for Brazilian Businesses

Base: 125 Brazilian business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study

More than Half of Brazilian Businesses have Adopted Cloud Computing to Some Degree

22% 21%

39%

17%18%

26%

39%

16%

OverallBrazil

Key Hurdles to Cloud Adoption for Brazilian Businesses

Cloud Computing Adoption Stage

Full use stage

Experi-mentation

stage

Evalu- ation or Investi-gation stage

Basic aware-

ness stage

48% Security or data loss concerns

35% Slow or unreliable Internet access

34% Challenges in developing staff expertise with cloud applications and solutions

33% Difficulty in integrating or migrating legacy applications to the cloud

25% Cloud services still unproven

22% Insufficient or unclear ROI

22% Lack of local cloud service providers



Cybersecurity Risks a Growing Concern

Decreasing significantly

Decreasing moderately

No change

Increasing moderately

Increasing significantly

1%

2%

27%

44%

26%

0%

2%

10%

50%

38%

BrazilOverall

Overall, 88% of Brazilian Businesses Believe the Security Threat Level

has Increased during Past Two Years1. Rise of social networking

2. Growing criminalization and organization of hackers motivated by financial gain

3. Sophistication of security threats exceeding IT staff’s expertise to thwart them

4. Greater availability of easy-to-use hacking tools, allowing more individuals to engage in criminal cyber activity

5. More reliance on Internet-based applications, such as cloud computing

Top Factors Cited by Brazilian Businesses for Increasing Security Risks



Human Error Increasingly a Security Risk Factor

35%

65%

NET increase in human error as a security risk factor

NET no change or decrease in human error as a security factor

Top Drivers of Human Error as an Rising Security Risk Factor

Assessment of Human Error as a Security Risk Factor

1. Failure of end-users to follow security procedures and policies

2. General negligence / carelessness towards security

3. Lack of security expertise with websites and applications

4. Failure of IT staff to follow security procedures and policies

5. Increased use of social media by staff

6. Failure of staff to get up to speed with new threats (e.g. mobility, social media, cloud, etc.)

7. Intentional disabling of security to allow for use of a non-approved applications


Detailed Findings: IT Training and Certification Issues

1 in 2 Brazilian Businesses Plan to Hire IT Staff in 2013; Many Expect Challenges in Finding Workers

Decrease in IT staff

No_x000d_ change

Increase in IT staff

5%

56%

39%

3%

48% 49%

OverallBrazil

22%

78%

NET concerned* about IT labor quantity or quality

NET not that concerned about IT labor quantity or quality

Concern Over Ability to Hire IT Staff2013 Hiring Intent for IT Staff



Many Businesses Seek Improvement on the IT Skills Front

Not at all close

Not that close

Moderately close

Very close

Exactly where_x000d_ want to be

1%

9%

32%

44%

14%

Assessment of how Close Brazilian Businesses are to

Where They Want to be with the IT Skills of Their IT Staff 41% Lower staff productivity

41% Poor customer service / customer engagement

36% Ineffective innovation / new product development

34% Speed to market with new products or services

32% Security / defending against malware, hacking, etc.

Top Negative Impacts of IT Skills Gaps


IT Skills Rating Among Brazilian Businesses

1. Teamwork

2. Project management

3. Customer service

4. Motivation and initiative

5. Verbal and written communication skills

6. Strong work ethic

7. Flexibility and adaptability

8. Innovation / Creative problem solving

9. Analytical skills

Top Rated “Soft” IT Skills1. Database / Information management

2. Storage / data back-up

3. Networks / Infrastructure

4. Server / data center management

5. Help Desk / IT support

6. Data analytics / Business intelligence

7. Enterprise resource planning (ERP)

8. Web infrastructure

9. Application development / programming

10. Printers, copiers, multifunction devices

Top Rated IT Skills in Terms of the Importance of Maintaining a High Skill Level Among IT staff

Keep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highest priority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses of cloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outside experts for guidance, so building internal skills could be a lower priority.


Types of Training/Education Utilized by IT Staff in Past 12 Months

No training or education

Some other type of training

Webinars / Online presentation_x000d_ from an instructor or expert

Reading industry news, technical journals, etc.

E-learning / Online self-directed training

Additional college coursework

Attending industry conferences, workshops, etc.

Training course with an instructor /_x000d_ Classroom instruction

11%

8%

30%

24%

40%

23%

38%

45%

7%

6%

21%

22%

33%

33%

38%

62%

BrazilOverall



Policy Towards the Use of IT Certifications

No formal or informal position_x000d_ towards the use of IT certifications

Informal – not required,_x000d_ but valued and encouraged

Formal – IT certifications_x000d_ required for certain IT staff

21%

37%

34%

13%

43%

34%

BrazilOverall



Majority of Brazilian Businesses Expect IT Certifications to Increase in Importance

11%

42%

0.45Significant Increase in Importance

Increase in Importance

NET Decrease

NET Increase in Importance

No Change

85% “It’s important to test after training to confirm knowledge gains”

76% “Staff holding IT certifications are more valuable to the organization”

73% “Teams of staff with IT certifications benefit from having a common foundation of knowledge”

71% “Staff with IT certifications have proven expertise”

70% Staff with IT certifications perform at a higher level than non-certified staff

NET Agreement (agree + strongly agree) to Statements

Expectations for Change in Importance of IT Certifications

Over Next Two Years


Appendix

Defining Core IT Occupations

• Computer Support Specialists

• Software Developers, Applications

• Computer Systems Analysts

• Software Developers, Systems Software

• Network and Computer Systems Administrators

• Computer Programmers

• Computer and Information Systems Managers

• Information Security Analysts, Web Dev., and Computer Network Architects

• Computer Occupations, All Other

• Database Administrators

• Computer Hardware Engineers

• Computer and Information Research Scientists

• Computer Support Specialists

For the purposes of this study, core IT occupations include positions related to the list below. In this study, certain telecommunications occupations were excluded, such as positions responsible for installing or maintaining cellular towers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphic designer or business analyst.

com

ptia

.org

Want to know more?

As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT organizations grow through education, certification, advocacy and philanthropy.

Check it out at www.comptia.org.

Want to know about our research on the IT workforce?

Visit http://www.comptia.org/research/it-workforce.aspx.

http://www.comptia.org/

http://www.comptia.org/research/it-workforce.aspx

http://www.comptia.org/research/it-workforce.aspx

international technology adoption & workforce issues study - brazilian summary

Technology

brazilian executives

brazil n

thailand n

mexico n

japan n

india n

germany n

france n