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Introducing Your CloudThis Guide
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Customer Success Organization .......................................................................................... 2
Oracle Platform as a Service Offering ...................................................................... 3
Get Started with My Oracle Cloud ................................................................................... 6
Manage My Oracle Cloud ................................................................................................................. 9
My Oracle Cloud Support .............................................................................................................. 10
Learn from Oracle Cloud Experts .................................................................................... 11
Customer Success Stories ......................................................................................................... 12
2 Introducing Your Cloud
1 CUSTOMER SUCCESS ORGANIZATION
Customer Success Organization
Our CSMs provide advice on
products and architectures,
help you to resolve issues
and escalate them, and
connect you to the right
people at the right time.
ADVOCATEOur CSMs will work with
you to create a near- and
long-term account success
plan. We want to ensure you
take advantage of the latest
cloud service capabilities.
EVOLVEOur CSMs provide technical
advice on your cloud services.
They introduce you to Oracle
people and processes, and
help make it easier for you to
do business with Oracle.
ENABLEOur CSMs analyze your usage
and adoption to help identify
areas for optimization and
improvement. This will help
you to plan for the future.
EVALUATEOur CSMs will help identify
your training needs, and
connect you with available
tools and communities.
EDUCATE
The Customer Success Managers are your guides in the cloud. Through them, you leverage Oracle’s vast resources and get expert advice on training and best practices, along with additional services and offerings as your business grows. Their role is to:
UK, Ireland, Israel:
Iberia, Italy, France, Benelux:
Germany, Switzerland, Sweden, Denmark,
Norway, Finland:
Central, Eastern Europe, Middle East
and Africa:
REACH OUT TO THE CUSTOMER SUCCESS MANAGERS
Oracle Cloud Blog
Oracle Cloud on Facebook
Oracle Cloud on Twitter
Oracle Cloud Community
EMEA PaaS Customer Success Infowall
3 Introducing Your Cloud
Rapidly extend SaaS applications
Create new applications
Migrate existing applications to
the cloud
2 ABOUT ORACLE PLATFORM AS A SERVICE (PaaS)
About Oracle Platform as a Service (PaaS)Oracle Cloud offers the industry’s most comprehensive and integrated public cloud, including data as a service (DaaS), software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS).
This includes tools to:
Oracle Cloud delivers instant value and productivity for end users, technologists (developers, database administrators, architects, DevOps engineers, and so on) through functionally rich, integrated, secure, enterprise cloud services. These services are based on the world’s leading platform and infrastructure technologies, including Oracle Database, Oracle WebLogic Server, Oracle Exadata Database Machine, and Oracle Exalogic.
Application
Data
Runtime
Middleware
OS
Virtualization
Server
Storage
Networking
IT ProfessionalIaaS
Customer management Vendor management
Technologist PaaS
Business End User SaaS
“I like to use applications instantly”
“I like to develop applications on platforms rapidly”
“I like to use a scalable and prepared infrastructure”
Scalability—PaaS scales out and in to better match supply with demand.
Increased asset utilization, by using a shared platform for database and middleware technologies, and reduced complexity with a standardized PaaS architecture
Agility—rapidly deploy environments for development, testing and production.
Industry-leading clustering and virtualization technologies that provide the elastic capacity on demand required of a PaaS environment
4 Introducing Your Cloud
DATA MANAGEMENT
IT OPERATIONS MANAGEMENT
APPLICATION DEVELOPMENT
CONTENT AND PROCESS
IDENTITY MANAGEMENT
BUSINESS ANALYTICS
INTEGRATION
MOBILE
WHAT ARE THE BENEFITS OF USING ORACLE PaaS?
Cost reduction which most commonly comes from standardized and consolidated resources (e.g. servers) as well as elimination of redundant work across teams.
Built-in security capabilities in Oracle Database and Fusion Middleware that enable a PaaS environment to comply with stringent security, privacy, and regulatory requirements
2 ABOUT ORACLE PLATFORM AS A SERVICE (PaaS)
What are Oracle’s PaaS offerings? Oracle offers a complete stack of software and hardware infrastructure products for customers and partners to build PaaS solutions.
1 CHAPTER TITLE
5 Introducing Your Cloud
2 ABOUT ORACLE PLATFORM AS A SERVICE (PaaS)
The usage cycles for Oracle PaaS customers include Cloud Start, Cloud Management, Cloud Support and Cloud Contract Renewal/Replenishment or Expansion.
ORACLE PaaS USAGE CYCLE
CLOUD START
Prepare to use Oracle Cloud
Service Activation
CLOUD MANAGEMENT
Cloud Portal User/Service Management and Monitoring
Cloud Service Maintenance
CLOUD SUPPORT
User Support Portal for Cloud Support
Service Request for Issue Resolution
CLOUD CONTRACT RENEWAL/REPLENISHMENT/EXPANSION
Cloud Contract Renewal/Replenishment
Additional Service Purchase
1 2
4 3
6 Introducing Your Cloud
3 GETTING STARTED WITH MY ORACLE CLOUD
Getting Started with My Oracle CloudSUBSCRIPTION TYPESWhat Is a Metered Service?
Metered services are prepaid offerings, also referred to as “à la carte” or “committed” offerings. You are charged based on the actual usage of the service resources on an hourly or monthly basis. You can select configurations for a service, and virtually any volume or capacity needed. You can also change the service capacity as needed at any time.
What Is a Non-Metered Service?
Non-metered services are subscription-based offerings, also referred to as “standard subscription” or “uncommitted” offerings. A non-metered service is essentially a subscription for a fixed service configuration and size. While you can stop a service instance to take the service offline for a few hours or days within a month, charging does not stop, and your service will be charged a fixed price for the entire month.
FIRST STEPS IN USING MY ORACLE CLOUD
Understand the key Oracle Cloud terminology.
Learn about users and roles.
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Check the frequently asked questions at:
https://cloud.oracle.com/faq3Activate your Oracle Cloud account. Many Oracle Cloud services are activated by default. You can refer to the Activate My Account Guide if you have to manually activate your Cloud account.4
7 Introducing Your Cloud
KEY ORACLE CLOUD TERMINOLOGY CLICK HERE FOR THE COMPLETE LIST
Account
An account corresponds to an Oracle customer who’s an individual, an organization, or a company. An account can have more than one service. Each account has one or more identity domains.
My Account
From this page, the status of cloud services with multiple data centers and ID domains can be viewed. You can also enable cloud services and manage all cloud orders.
Identity Domain
The unique name for the cloud environment. The ID domain is provided in the welcome e-mail. It controls the authentication and authorization of the users who can sign in to an Oracle Cloud service. An identity domain can have multiple services associated with it. Users in an identity domain can be granted different levels of access to each service associated with the domain.
Data Centers
This is a facility housing computer systems. Oracle has data centers in several geographic regions. An identity domain and its services belong to a specific data center.
Service
This is a software offering on Oracle Cloud, providing social, application, and platform services.
Service Name
This is the service name assigned to an Oracle cloud service. A unique name is generated within the ID domain; in order to differentiate between services after they have become activated, additional descriptions can be added to the service name.
Service Instance
This is an instance of the cloud service; it refers to a part of the multitenant service infrastructure or single-tenant service infrastructure.
LEARN ABOUT USERS AND ROLES CLICK HERE FOR THE COMPLETE LIST
Buyer:
Designates who will be the initial account administrator for the Oracle Cloud service. When a subscription to an Oracle Cloud service is purchased, the buyer or another person must be designated as the account administrator.
Account Administrator:
Monitor and manage one or more Oracle Cloud services. They use their Oracle.com credentials (SSO) to sign in to the My Account application in Oracle Cloud.
Service Administrator:
In charge of the operation and monitoring of all active services within a single ID domain.
Identity Domain Administrator:
Can perform all the same administrative functions that the service administrator performs related to the Oracle Cloud services within an identity domain.
End Users:
Users who actually use the cloud services.
3 GETTING STARTED WITH MY ORACLE CLOUD
8 Introducing Your Cloud
7 HANDS-ON—DEVELOPERS, DBAs, ARCHITECTS, DevOps
Hands-On—Developers, DBAs, Architects, DevOpsOracle Cloud Platform as a Service is powered by Oracle Database, which is the industry’s #1 database; and by Oracle WebLogic Server, which is the #1 cloud application server.
Oracle engineers use this platform to build Oracle’s SaaS applications. By providing the same cloud platform to its customers, Oracle is giving application developers unique advantages, including faster development of new applications, as well as richer SaaS extensions, plus the ability to move application code between Oracle Cloud and on-premises with no code changes.
Oracle Cloud PaaS is based upon industry standards including SQL, Java, and HTML5, and embraces design principles that enable self-service, ease of use, scalability, and elasticity.
TO START NOWEngage your Customer Success Manager to run a hands-on cloud workshop.
Check the video library for demos, such as Using Agile Methodology with Oracle Developer Cloud Service.
Check the technical documentation to learn how to create your first Oracle Cloud instance, how to connect to it, and how to build an application.
Review the Oracle Cloud Blog for guidelines, tips & tricks, and technical blog articles.
View the Oracle Cloud Learning Library to access online tutorials. such as Developing Applications for Oracle Cloud Using NetBeans Series.
Join Oracle PaaS Communities for technical discussions, blog posts and forums.1 42 53 6
9 Introducing Your Cloud
4 MANAGING MY ORACLE CLOUD
Managing My Oracle CloudSIGN IN TO ONE OF THE FOLLOWING:
My Services, My Account, My Home and Identity Self-Service, and Application Service Notifications on the Cloud Portal.
PLANNED CLOUD MAINTENANCE
YOU WILL GET INFORMATION ON:
Products and Services
A list of all Oracle Cloud Services currently available for service
Support Resources
Video library, cloud-related documents, tutorials, white papers, forum, FAQs.
Click here to learn how to manage and monitor services.
Click here to learn how to monitor service notifications.
10 Introducing Your Cloud
5 MY ORACLE CLOUD SUPPORT
Guide to the Oracle support system for new users
https://support.oracle.com: Search for note 1959163.1
About the Oracle Cloud Support Portal
Guide to the Oracle Cloud Support Portal
Global Numbers
London, UKReading, UK Linlithgow, UK
Tokyo, Japan
Dalian, China
Bangalore, India
Boulder, CO
Pleasanton, CA
HQ, CAGermany
Sunrise, FL
Jacksonville, FL
Quebec City, CANDeerfield, IL
Bozeman, MT
Petaluma, CA
Sydney, AU
Hyderabad, India
Romania
My Oracle Cloud SupportThe Oracle Cloud support team offers expert knowledge on individual products and functions as well as 24-hour support for customer inquiries and troubleshooting requests. Your Customer
Support Identifier (CSI Number) is included in
the Welcome Letter sent from Oracle to the
technical contact listed in your company's
contract or, alternatively to find out your CSI,
log into My Services, click on any Service and
your CSI number will be on the Overview page.
Amsterdam
11 Introducing Your Cloud
6 LEARN FROM ORACLE CLOUD EXPERTS
Learn from Oracle Cloud ExpertsOracle University provides complete training for business and technical professionals. Training is delivered in the format of learning subscriptions that help you to implement, manage, and start using your Oracle Cloud applications and platform services.
Complete Edition
These are intended for technical professionals including implementers, administrators, architects, developers, integrators, and superusers of Oracle Cloud applications and platform services.
End-User Edition
These are for business professionals who regularly use Oracle Cloud applications while performing their job.
Check all options here.
12 Introducing Your Cloud
7 CUSTOMER SUCCESS STORIES
Customer Success StoriesZamil Industrial Maximizes Staff Productivity and Data Security by Moving Databases and Application Servers to the Cloud with Zero Code Changes.
Click here.
Avaya Expects 30% Cost Reduction with Oracle Cloud Service.
Click here.
Mythics Improves Customer Engagement with Oracle Cloud.
Click here.
Learn How Customers Are Taking Advantage of the Oracle Cloud.
Click here.
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