issip 2014028 v3

© 2013 IBM Corporation

IBM Research Evolution

Hardware

Software

Services

IntegratedSolutions

Collaboration fora Smarter Planet

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International Society of Service Innovation ProfessionalsA Collaboration for Smart Service Systems“Service = Provider-Customer Value Co-Creation”

Dr. James C. (“Jim”) SpohrerIBM Innovation Champion & Director, IBM Global University ProgramsIBM Service Science Innovation COP 2014 KickOff Call , Jan 28 2014,

ISSIP (Pronounced I-ZIP)• Weekly SIG Calls

– Service Science and Service Innovation Speakers– Promoting T-shaped Professional Development– Conference & Publication Opportunities & Partnerships

• Monthly Newsletter (with free membership)– http://www.issip.org/wp-login.php?action=register

• Quarterly Board of Directors Update Meetings– http://www.issip.org/about/board-of-directors-meetings/

• After one year, 450 members & growing steadily– 30+ Companies, 30+ Universities (including some dues payers*)– 20+ Professional Associations– 20+ Service Research Centers

• = some of the top co-creatorsdues pay for operations and awards to membersrecognition for best papers, best practices, etc.

Service Systems & Innovations in Business & Society:Business Expert Press Collection (ISSIP members get 50% discount)

• Service Thinking: Seven Principles To Discover Innovative Opportunities

• Business Engineering and Service Design with Applications for Health Care

• Service and Service Systems in Unsettled Times• Lean Sigma Methods and Tools for Service Organizations: The Story

of a Cruise Line Transformation• Designing Service Processes to Unlock Value• Achieving Service Excellence: Maximizing Enterprise Performance

through Innovation and Technology• Business Engineering and Service Design with Applications for

Health Care Institutions

Service ThinkingSaperstein & Hastings: Book, Course, ISSIP Certificate

All value is co-createdAll value is co-created

Service systems we live and work inService systems we live and work in

Componentized business architectureComponentized business architecture

Global-mobile-social scalable platformsGlobal-mobile-social scalable platforms

Run-Transform-InnovateRun-Transform-Innovate

Multi-sided metricsMulti-sided metricsCVC Group, LLC 5

National Science Foundation - Smart Service Systems Program

A feature of a service system is the participation and cooperation of the customer in the service and its delivery. A service system then requires an integration of knowledge and technologies from a range of disciplines, often including engineering, computer science, social science, behavioral science, and cognitive science, paired with market knowledge to increase its social benefit.

Nano-Bio-Info-Cogno

ISSIP Ambassadors

• More than 15 Ambassadors and growing…

• Link ISSIP to other professional associations, research centers, conferences, etc.

• Help ISSIP co-sponsor activities in other conferences

more...

http://www.issip.org/learningcenter/valuenetwork/

Service Systems Fundamental Abstraction of Service Science:ISSIP portal to Disciplines (23), Professional Associations (39), Journals (20), Conferences (31), Workshops (7)

IBM SSME Centennial Icon of Progress

Discipline Association

Marketing AMA

Operations Research INFORMS

InformationSystems

AIS

Computer Scienceand Engineering

ACM, IEEE

Human Factors AHFE

Operations Management

POMS

Systems Science ISSS

Design SDN

Systems Engineering IIE

… …

Serviceology SfS

(SSME+DAPP) ISSIP

The Well-Read Service Scientist(The top 300 papers – together over 100,000 citations)

• http://service-science.info/archives/2708

Service-Dominant Logic

Prof. Stephen VARGO

Prof. Robert LUSCH

Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of marketing, 1-17. (Oct. 2013, ~4500 citations)

Claude Frédéric Bastiat David Ricardo Colin Clark

Richard Normann

John Riordan

T-Shaped People:Boundary-Spanning Adaptive Innovators

for a Smarter Planet

Many disciplinesMany sectors

Many regions/cultures(understanding & communications)

Deep in one sector

Deep in one region/culture

Deep in one discipline

“No one knows everything, but a well-chosen team of T-shapes has empathy to learn anything.”

Key Question: Knowledge Half-Life• What percentage of a companies product and service

offerings to customers change every year?• What percentage of the courses that students get change

every year?

132013 ISSIP and/or its affiliates. All rights reserved.

ISSIP BOD Meeting4th Quarter, FY 2013

December 12, 2013

Presentation: http://tinyurl.com/m3tjq3e Twitter Hashtag: #ISSIP

2013 ISSIP and/or its affiliates. All rights reserved. 14

ISSIP

Meeting AgendaHonoring ISSIP Founding President, Welcoming 2014 incoming

President and VP, Jim SpohrerHigh-level Accomplishments: Ammar Rayes, ISSIP President; Director &

Distinguished Engineer, CiscoIntroduction of New ISSIP Advisor, and first ISSIP Industry Emeritus -

AmmarISSIP 2013 CSL Conference, and 2014 events – Haluk Demirkan, ISSIP BOD

Member, Chair, ISSIP Conference Committee; Professor, U of WashingtonNSF Smarter Services Program Update – Jim SophrerISSIP Entrepreneurship Corps – Jim Spohrer, ISSIP Co-Founding BOD

Member; Director Global University Program & Innovation Champion, IBM ISSIP Industry Emeritus Program– Rick McMasterSpecial Interest Groups (SIGs) Updates

Education & Research: Jim Spohrer SIG Chair, Haluk Demirkan, SIG Co-ChairEnergy and Power: Oliver Yu, SIG Chair; President Stars Group, Professor, SJSUService Futures: Charlie Bess, SIG Chair, ISSIP BOD Member; HP FellowUser Experience: Don Allen, SIG Chair; Sr. Tech. Lead, Cisco Software Defined Networking : Zach Seils, SIG Chair; Technical Leader, Cisco Cloud Mobility: Ammar Rayes, SIG Chair

Operations Update: Yassi Moghaddam, Executive Director, ISSIPOpen Discussion: Ask of the Board


ISSIP

Honoring ISSIP Founding President Ammar Rayes, ISSIP Founding

President, June 2012- Jan 2013 Distinguished Engineer, Cisco

System ISSIP first Past President, effective

Jan 1, 2014 Chair of the Nominations

Committee, Chair of Cloud Mobility SIG

Under his presidency in a short period of time ISSIP…

- Grew > 420 members, representing > dozen of major companies> 100 universities, > 40 countries, > 5 government agencies.

- One ISSIP Co-sponsored conference

- First ISSIP Fellow award. - Ambassadors appointments:

18, - Committees formed: 8- ISSIP German Chapter kicked

off


ISSIP

Welcome! Charlie Bess, ISSIP Incoming President

(Jan 1, 2014-Dec 31, 2014) - HP Fellow, Chief Technologist Application

Business Services Americas- Chair of ISSIP Service Futures- BSEE, Purdue, MBA Southern Methodist

University- Licensed professional engineer, certified

distinguished architect by The Open Group, and a senior IEEE member

Jeff Welser, ISSIP Incoming Vice President (Jan 1, 2014-Dec 31, 2014)

- Director Almaden Services Research Center and Accelerated Discovery Lab, IBM

- IEEE Fellow, ISSIP Ambassador to IEEE Technology Management Council, Electronic Device Society

- BSEE, MSEE, and PHD, Stanford University


ISSIPHigh-Level Accomplishments Since August 30, 2013

First ISSIP Fellow Award granted to Mary Jo Bitner ISSIP Conference/Workshop, Nov 2013 in

partnership with Center for Service Leadership (> 200 attandees)

ISSIP Symposium in collaboration with California Center for Service Science (CCSS) being planned for March 2014.

NSF Smarter Service System Program launch has been strong.

Exploring ISSIP entrepreneurial education program with UC-Berkeley Haas School of Business.

ISSIP Industry Emeritus Program starting in Jan 2014.

Membership – Individual: ~14% growth; Institutional: making good progress with Ciena, OpenText, EMC, Yahoo, FedExand several others.

Four new Ambassadors appointed. Financials on Track


ISSIP

Welcome!

Rick McMaster, Ph.D., P.E., ISSIP Industry Emeritus, Chair of the ISSIP Emeritus Committee

- STEM and entrepreneurship advocate to K1-12 and universities, IBM’s University Programs Worldwide with broad range of experience in technology development, microprocessor design, technology marketing, business process development, and education development and delivery.

- Chair of Central Texas Discover Engineering (CTDE), advisor to WGBH's Design Squad Nation and WNET’s Cyberchase, and contributor to MIT’s BLOSSOMS and MIT STEM Pals Newsletter, on the Corporate Management Council of the ASEE as well as their K-12 SIG, and a member of the NSTA.

- Ph.D. in Physics, University of Connecticut, PMP

Paula McCarty, ISSIP Advisor- President of Tech Talk Marketing, urrently, Paula leading

Solutions Marketing efforts as a Senior Consultant for Ciena, Inc.’s new Services Offerings.

- Over 20 years of international marketing, research and finance experience with Fortune 100 companies and several premier private equity and investment firms including Motorola Global Services, Litton Industries, Western Atlas, and Unova.

- B.A. Political Science, Tufts University, M.B.A , Loyola Marymount University, Beta Gamma Sigma Honor Society, Ph.D., Information and Computer Science from Claremont Graduate University.


ISSIP

Industry Emeritus Program

Recognition of retired industry professionals who want to stay active as role models and mentors

- Must be an active member of ISSIP

Emeritus to be sponsored by a member of the ISSIP Operations Committee

- Plus support from former employer if available

Renewable two year term- Based on activity plan

Optional university/professional society ambassador- If the Emeritus maintains an ongoing relationship of mutual

benefit

Managed by new ISSIP Industry Emeritus Program Committee


ISSIP2013 ISSIP Conference Activities (since August 2013)1. ISSIP@CSL: The W. P. Carey School of Business at Arizona State

University (Phx, AZ, Nov 2013):

- Workshop on T-Shape assessment led by Louis Freund

- ISSIP Service Analytics Panel moderated by Haluk Demirkan;

• Participants: Don Allen, Charlie Bess, Ammar Rayes, Jim Spohrer, Yassi Moghaddam

- 1st ISSIP Fellow Award was given to Mary Jo Bitner from Arizona State University

2. ISSIP@ASSRI: Third Australasian Symposium on Service Research and Innovation (Sydney, Australia, Nov 2013): Haluk Demirkan-Program Chair, Best Paper Award

3. ISSIP@INFORMS: The Institute for Operations Research and the Management Sciences (Minneapolis, Oct 2013): [Ralph Badinelli, Informs Service Science Business Meeting]


ISSIP2014 ISSIP Conference Activities

1. ISSIP@HICSS: Hawaii International Conference On System Sciences (Big Island, HI, Jan 2013): [Haluk Demirkan-Analytics, Service Science, Mobile Services Track; Paul Maglio-SSME Mini-track]

2. ISSIP@IBM: T-Summit 2014 (March 2014, San Jose): 1 day workshop ISSIP&California Center for Service Science

3. ISSIP@ServDes2014 ( April 9-11, Lancaster, UK, Daniela Sangiorgi,- Conference Chair)

4. ISSIP@AMCIS: Americas Conference on Information Systems (Savannah, GE, Aug 2014): [Jim Spohrer - Service Systems Track]

5. ISSIP@INFORMS: The Institute for Operations Research and the Management Sciences (San Francisco, Nov 2014): [Ralph Badinelli, Informs Service Science Business Meeting, ISSIP Sponsored Best Paper Awards; ISSIP Sessions)

6. and more…


ISSIP

National Science Foundation

- Smart Services Program Update

A feature of a service system is the participation and cooperation of the customer in the service and its delivery. A service system then requires an integration of knowledge and technologies from a range of disciplines, often including engineering, computer science, social science, behavioral science, and cognitive science, paired with market knowledge to increase its social benefit.

Nano-Bio-Info-Cogno


ISSIP

ISSIP- UC Berkeley Entrepreneurship Corps Proposal under Consideration:

- A collaboration between the Institute for Business Innovation and Haas Digital at the Haas School of Business and other partners at University of California, Berkeley and ISSIP

- Goal: To increase service innovation capacity through entrepreneurship and intrapreneurship education and learning.

- UC Berkeley including Haas School of Business, the College of Engineering and the School of Information, will create a robust teaching, mentoring, and networking platform based on strengths in technology, entrepreneurship, innovation and dynamic capabilities, business thought leadership, and external ecosystem.

- ISSIP will scale the program through the support of ISSIP sponsored institution members.

- How: apply and disseminate a set of research proven strategies, tactics, and mindset and infrastructure techniques through adaptive digital courses and online mentoring and networking services to drive the successful creation of technology-based startups including incubations out of universities and companies.


ISSIP

SIG Education & ResearchMission: Increase quantity and quality of service science related educational materials, courses and degree programs as well as open data sets for service systems research, to increase the number of T-shaped service innovators globally.

SIG Established: October 2012

Total #of Members: 76 (grew from 42 in May 2013 = 66 % increase)

SIG Accomplishments for Knowledge Co-creation: Completed 36 education/research member & guest presentations Formed 8 SIG Actions/Sub-sigs formed (total 8 sub-sig activities)

- Community development: Established weekly SIG calls (2 calls on Wednesdays)

- Education survey has been completed & published (Version 1)

- SIG Whitepaper is being developed (Draft 1)- A list of open data sets has being developed (Version 3)- T-Shape diagnostic tool has been developed (version 1)- Professional education program - Smart Cities (2 guest presentations)- A process for ISSIP Recognition Program (Version 1)


ISSIP

SIG Education & Research2014 SMART Goals & Objectives : Community development & membership expansion from 70 to 100 by March 2014 Continue our weekly conference calls (three types of calls)

- type 1: new member intro calls- type 2: updates by leaders of SIG action items- type 3: general discussions to review SIG objectives/actions

items/activities Professional development (e.g. career paths) with initial certification materials Start implementing the ISSIP Recognition Program Establish a collaboration agreement with “Service Innovation” book series Recruit 3 authors to contribute booklet on “service innovation” Education (e.g. diverse life-long learning) with ten sample courses Complete whitepaper on existing courses (from members presentations) Conference sessions planned, plus T-shaped summit

- T Summit@IBM Almaden for March 24-25, 2014- Sessions to advertise ISSIP SIG EdRes at service science conferences in

Portugal, China, Italy


ISSIP

Energy & Power SIG

Mission: Promote service innovation in the Power and Energy Sectors.

SIG Established: June 2013

Total #of Members: 8, including 5 from the US, 1 from China, and 2 from Taiwan.SIG Accomplishments:

A panelist discussion on Major Challenges and Opportunities of Service Innovation in the Power Industry is planned for the IEEE Power & Energy Society general meeting in 2015.

Goals For 2014:

A potential session sponsored by the SIG is contemplated for the T-Summit in March 2014.

Prof. Lin Zhang of Tsinghua University will explore service standards for the power industry.

Because Oliver Yu will be overseas for 3 months in 2014, Dr. Bob Entriken of Electric Power Research Institute has been approached to be the next SIG chair.


ISSIP

Service Futures SIG

Mission: To identify, define and describe innovative service approaches, increasing the ability to proactively deliver on the business value potential at the intersection of business and technology trends.

Established: Dec 2012

#of Members: 16 (+25% since August)

Accomplishments: Ongoing monthly meeting taking place on schedule

2013 SMART Goals & Objectives ( as defined last December): Operational assessment framework definition Gamification orientation session


ISSIP

Service Futures SIG Challenges

Getting the word out- Have developed a joint approach with

the education SIG for meetings on overlapping topics – happening once a month

Presented a futures vision for the 24th Annual Compete Through Service Symposium

Mentioned ISSIP at STEM conference for community colleges in Frisco, TX

Will also mention in keynote at Mid-Pacific Information and Communication Technologies Educator Conference in San Francisco in January


ISSIP

UE-SIGMission: Improve the user experience of customers, providers, and stake holders in the service industry through the promotion of the application of leading design methodology to service science and innovation.

SIG Established: November 2012

Total #of Members: 6 - 2 from the US and 4 from Europe

SIG Accomplishments:

Updated Whitepaper out line to change focus to empathy and HCI

Developed 2 case studies in support of Whitepaper

Participated in the CTSS Panel Session

Goals For 2014:

Complete the UE-SIG Whitepaper – Human Centered and Empathic Design: Their Role in Design For Service Innovation

Sponsor ISSIP Panel session in ServDes 2014


ISSIP

SDN SIG – December 2013

Successful SIG formation and kickoff completed December 2013

SIG Membership: 9 Active; 4 Pending

Bi-weekly calls start 2nd full week of January 2014

Work streams & deliverables to be finalized February 2014

Actively recruiting more industry involvement

Working to establish SIG web presence on issip.org


ISSIP

Cloud Mobility SIG

6 Members:

- Cisco, NEC Labs, ATT Research, Ericsson, Univ. of Michigan & Oregon State Univ.

Accomplishments since May 2013:

- Draft white paper

High Level Goals for FY2014: Publish an industry wide white paper, influence standards


ISSIP

Individual Members Update Total Individual members: 425

- Growth: >14 % Q-o-Q- Average new members/ week ~ 6- On track to meet our 2013 goal of

450

Others include: Amazon, Ciena, Microsoft, EMC, Tata, Dell, Xerox, Capgemeni, BT, Deloitte, Deutsche Bank, SAP, PT Telecom, Waggener Edstrom, Activo Bank, Small Companies/Startups

Cisco+HP+IBM

Universities

Others

Individual Member Representation


ISSIP

Institutional Members Update

Curious how your company

could join ISSIP?

Contact execdir@issip.

org

Curious how your company

could join ISSIP?

Contact execdir@issip.

org

Ciena – Finalizing decision become a member

OpenText – in active discussions

Exploring with more than 20 organizaitons in the pipeline

• Microsoft, EMC, Yahoo, Fujitus, NetApp, SAP, Xerox, Agilent, Citi Group, Intel, Autodesk, Northrup Grumman, Tata Consulting, Boeing, Corning, Dell, Qualcomm, Dow Chemical, Nielsen, Applied Materials, GenPact, and others.

Asking the Board to help connect ISSIP with others including:

- AT&T, Verizon, Sprint, T-Mobile, Accenture, Deloitte, McKinsey, and others….


ISSIP

New Ambassadors

Davor Meersman, ISSIP Ambassador to European Cooperation for Science and Technology, COST, http://www.cost.eu/, Head of the European Research Strategy at iLab

Parminder Kocher, ISSIP Ambassador to Cisco Services Technology Innovation Incubation Center, Head of STI

Marja Toivonen, ISSIP Ambassador to Finnish Service Alliance, works as Research Professor at VTT Technical Research Centre of Finland, and is also an Adjunct Professor at Aalto University Helsinki

Dundar Kocaoglu, ISSIP Ambassador to Portland International Conference on Management of Engineering and Technology, PICMET, Professor and Chairman of the Engineering and Technology Management Department, Portland State University , President and CEO of PICMET


ISSIP

Members

ISSIP Germany – An Update

Activities / Communication

ISSIP Newsletter article (10/2013)

Weekly Chapter Call(Wed. 5.30pm CET)

Info Booth & Flyer at 5-year anniversary of KSRI

@ISSIP_DEISSIP Germany

Page on the ISSIP Global Website

Grow•Focus on Scholars and Practitioners•Grad. students by nomination only

Interconnect•ISSIP Switzerland (C. Heitz)•Reach out to Austria•Closer link to ISSIP Global SIGs

Next Chapter Calls (Jan. 2014)•Dr. Gogoll “Service Innovation at Siemens”•Peter Bruhn “German Telekom’s ‘Developer Garden’”•ISSIP Overview by Yassi Moghaddam, ISSIP Executive Director (TBD)

Next StepsLaunched

June 2013

17 members•7 Scholars•5 Practitioners•5 Graduate students

Siemens IBMDB (Railway)University of Nuremberg

Deutsche Bank KSRI

Deutsche Telekom

University of St. Gallen

Achievements

Chapter Chair: Niels Feldmann (KSRI, IBM)


ISSIPISSIP Industry-Academia Student Mentorship Program Goal: Provide a service platform to Co-creation between

academia, industry, government, other professional associations and ISSIP to increase the quantity and quality of service innovation related mentor-student interactions worldwide.

Launched: May 2013 Total # Students completed: 19 (+3 since last quarter) Participating Organizations YTD

- Universities:

• SJSU, Professor: Bill Devincenzi

• Hult International Business School, Professors Jeff Saperstein, and Hunter Hastings.

- Companies: IBM, Cisco, HP Current Focus:

- Increase innovation capacity around “Regions 2.0”, i.e. smart regional economic development efforts globally

- Team of 3 Student from SJSU Sbona Honors Program developing mentorship templates and industry project pipeline


ISSIP

Committees Update

Existing Committees Objectives

Publications Committee:Oversee all ISSIP subscription publications (whether online or printed)

Conferences Committee Oversee annual conference related activitiesElections Committee Coordinate and supervise the conduct of elections.Nominating Committee: Nominate members for elected positions Operations Committee Run the day to day operation of ISSIP

Certification (Education) Committee

Lead and define criteria for ISSIP certifications and badges for services, solutions, systems, courses and workshops, develop, BOK, develop testing and auditing criteria

Mentorship Committee Oversea ISSIP Student Mentorship Program

Membership CommitteeIncrease quantity of both Dues Paying members and Individual members

New Committee Objectives MembershipISSIP Industry Emeritus Program Committee

Oversee the Industry Emeritus Program

Chair: Rick McMasterMembers: Jim Spohrer, Alessio Giuiusa

[email protected]


ISSIP

Other Recognitions Christoph Briedbach, Newsletter Editor - Continued contributions to

improve the quality and quantity of ISSIP NL content

Professor Haluk Demirkan - being an exemplary ISSIP Ambassador Alessio Guiusa, Digital Service Design - Ongoing contributions to

enhance ISSIP Website and other social media channels

Professor Lou Freund, ISSIP Advisor - Contributions for the development T-Shape measurement

Carlos Pignataro, ISSIP Advisor - Connecting and Evangelizing ISSIP with formal innovation channels in the industry and in Cisco

Professor Andrzej Rucinski, ISSIP Ambassador- Establishing a T-Shape Curriculum in University of New Hampshire and evangelizing ISSIP globally

Mike Wang, Digital Design

- Continued contributions to the website, newsletter and logo design


ISSIP

Financials

Pro Forma for FY2014 Estimated Income: $60,000,

Plus additional 2~4 sponsors

Salaries - $50,000

Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $15,000

Travel and Miscellaneous $5,000- $10,000

Awards - $2,000-$5,000

Pro Forma for FY2014 Estimated Income: $60,000,

Plus additional 2~4 sponsors

Salaries - $50,000

Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $15,000

Travel and Miscellaneous $5,000- $10,000

Awards - $2,000-$5,000

As of 12/10/13

Total Balance: $43,008

Receivables: $15,000

Operating Expenses total YTD

- Salaries ~ $50,000- Conferences and

awards ~ $2,500- Travel and

Miscellaneous ~ $5,000

- Total ~ $57,500


ISSIP

Board Approvals

Since last BOD meeting (August 30, 2013)

Paula McCarty joining the Advisory Board

New Committees: Emeritus Program Committee

ISSIP Fellow Award to Dr. Mary Jo Bitner


Thank you!

ISSIP BOD Meeting4th Quarter, FY 2013

December 12, 2013


ISSIP Update: One Year OldJim Spohrer, IBM University

Programs

Yassi MoghddamExecutive Director, ISSIP

[email protected]: @yassi_moghddam

(408) 318-0332www.issip.org

January 21, 2014


43

Why… Social, Mobile, Big Data, Cloud, IoT,… making

our world more instrumented, interconnected, and complex

Yet most organizations struggle with complexity

Most professional organizations do a great job of focusing on one discipline, function, or industry sector, but not on the inteconnections.

ISSIP is a professional society designed to focus on the interconnected nature of value co-creation for smart service systems (tech, biz, social, etc.)

ISSIP is a professional society designed to focus on the interconnected nature of value co-creation for smart service systems (tech, biz, social, etc.)

BREADTH

DE

PT

H

T-Shape professionals can innovate across traditional boundaries


Professional Development

Education Research Practices Policy Making

“To promote service innovations for our interconnected world.”

Through:Special

Interestgroups

Special Interestgroups

Committees

ChaptersChapters

Students Mentors

hip

Students Mentors

hip

Our Mission

Ambassadors

- Individual Members: > 400- Institutional members: 3 and

growing- Service Systems: ICT,

Education, Healthcare, Transportation, Financials, Energy, Government

- Universities: 55+- Countries: 37+

- Individual Members: > 400- Institutional members: 3 and

growing- Service Systems: ICT,

Education, Healthcare, Transportation, Financials, Energy, Government

- Universities: 55+- Countries: 37+


ISSIP Ambassadors

More than 15 Ambassadors and growing…

Link ISSIP to other professional associations, research centers, conferences, etc.

Help ISSIP co-sponsor activities in other conferences

more...

http://www.issip.org/learningcenter/valuenetwork/


Existing SIGs

SDN

Lead:Zach Siels

Leverage the Software Defined Networking momentum to accelerate the transition of SDN for service professionals and spark innovative approaches to service delivery.


47

ISSIP Open Innovation Coaching Program

Goal: Co-create a superior coaching expience for ISSIP Student Members, academics, industry professionals, policy makers, and members of other professional societies

Focus: Open innovation projects that address real business and societal challenges

Platform: pipeline of smart service projects of mutual interest to:• Students that make them more competitive for smart service jobs

• Academicians, for smart services case development, and research

• For industry partners to test a vetted pool of talent for hiring

Participating Universities so far: Hult SF, SJSU

Participating Companies so far: IBM, Cisco, HP

Learn more: http://www.issip.org/community/coaching/

Regions 2.0 San Jose State

University, IBM, Cisco, HP, and ISSIP now

designing new templates for regional development through service innovation!

CoachingCoaching JobInternship


Professional Development ISSIP Certification, Badges, and Seals

- Certification Committee Chair: Professor Haluk Demirkan, University of Washington,

- Committee Goals: Lead and define criteria for ISSIP certifications and badges for services, solutions, systems, courses and workshops,

- In the short term:• “ISSIP Reviewed” already granted through Hult International School of Business Courses, workshops, books, etc.

- In the long term:• Develop BOK• Develop testing, certification, and auditing criteria

• Offer professional certifications

Professional Book Series – BEP, Co-editors: Dr. Jim Spohrer, Dr. Haluk Demirkan

Developing T-shape assessment instruments - Professor Lou Freund, SJSU


ISSIP Chapters

Geographic chapters are proposed by members and approved by the Board of Directors.

First Chapter: ISSIP Germany

Chapters for Switzerland, Japan, UK, Italy, Jordan, Australia, and others are planned.

49

ISSIP Germany


Committees Conferences Committee

- Oversee ISSIP Conference activities

Elections Committee

- Administers ISSIP Elections Nominating Committee:

- Administers ISSIP nominations for various elected positions

Operations Committee- Manages the tactical

operations of ISSIP Publications Committee:

- Set guidelines for and manage ISSIP publications

Certification Committee

- Leads and define criteria for ISSIP certifications and badges for services, solutions, systems, courses and workshops, develop BOK, develop testing and auditing criteria

Mentorship Committee

- Oversee ISSIP-industry-academia Student Mentorship Program

New Members Committee

- Increase quantity of both Dues Paying members and Individual members


Leadership….

Charlie Bess,BOD Member, Vice President, ISSIP; HP Fellow, and VP

Ammar Rayes,President, ISSIP; Distinguished Engineer, Cisco Services

Jim SpohrerBOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM

Yassi MoghaddamExecutive Director, ISSIP;Formerly Bell Labs, AT&T, Lucent, Wells Fargo, & several startups

Ana PinczukBOD Member, ISSIP;SVP Transformation, Cisco Services

Haluk DemirkanBOD Member, ISSIP;Professor University of Washington

Ralp BadinelliBOD Member, ISSIP;Professor Virginia Tech

Jeff WelserVice President Elect, ISSIP;Director Services Research, IBM


Join ….

52

http://www.issip.org/join-the-community/


Thank you!Yassi Moghddam

Executive Director, [email protected]

twitter: @yassi_moghddam(408) 318-0332www.issip.org

Nov 13, 2013

issip 2014028 v3

Education

smart service systems

service design

service processes

service organizations

service excellence

service systems innovations

service innovation speakers

service research centers