it convergence corporate presentation - your source of oracle expertise

Our Expertise: Your Return On Investment

Our Expertise: Your Return On InvestmentIT Convergence Corporate Presentation

© IT Convergence 2014. All rights reserved.

Create value by improving business processes through better use of technology.

Our Mission


Global Reach, Local Expertise - IT Convergence Corporate Presentation

Corporate Presentation

Analysts Saying About ITC

Products

Customer Experience

Agenda


Who We Are

16years

800+employees

globally

12international

offices

600+customers



Global Presence

● San Francisco - Bay Area

● Chicago

● New York

● Dallas

● Incline Village

● Mexico DF

● San José

● Rio de Janeiro

● São Paulo

● Buenos Aires

● Shanghai

● Hyderabad

BRAZILBRAZIL

ARGENTINAARGENTINA

COSTA RICACOSTA RICA

MEXICOMEXICO

UNITES STATESUNITES STATES

INDIAINDIA

CHINACHINA


Over 800 People in 7 Countries to Support You

28%

5%

3%

20%

16%

28%

5%

3%

20%

16%

4%

24%

4%

24%

BRAZILBRAZIL

ARGENTINAARGENTINA

COSTA RICACOSTA RICA

MEXICOMEXICO INDIAINDIA

UNITES STATESUNITES STATES CHINACHINA


THE AMERICASTHE AMERICAS

600+ Customers, Engagements in Over 50 Countries

USA CANADA MEXICO

NICARAGUA EL SALVADOR

COSTA RICA PANAMA COLOMBIA

VENEZUELA PUERTO RICO

DOMINICAN REPUBLIC PERU

BRAZIL BOLIVIA PARAGUAY

CHILE URUGUAY ARGENTINA

SPAIN ITALY FRANCE NETHERLANDS BELGIUM UNITED KINGDOM

NORWAY FINLAND SWEDEN DENMARK GERMANY POLAND

CZECH REPUBLIC HUNGARY ROMANIA AUSTRIA SWITZERLAND

SOUTH AFRICA GABON UGANDA SUDAN MALI EGYPT SAUDI

ARABIA DUBAI KUWAIT SENEGAL GUINEA MOROCCO TUNISIA

ISRAEL TURKEY

CHINA INDIA SINGAPORE JAPAN

KOREA TAIWAN HONG KONG

VIETNAM PHILIPPINES MALAYSIA

INDONESIA AUSTRALIA

EUROPEEUROPE AFRICAAFRICA

ASIA-PACIFICASIA-PACIFIC


SPECIALIZED IN:

Oracle Database 11gOracle EBS R12.1 Financial ManagementOracle EBS R12.1 Human Capital ManagementOracle EBS 12.1 Supply Chain ManagementOracle User Productivity Kit 11

SPECIALIZED IN:

Oracle Database 11gOracle EBS R12.1 Financial ManagementOracle EBS R12.1 Human Capital ManagementOracle EBS 12.1 Supply Chain ManagementOracle User Productivity Kit 11

Partnerships & Specializations


Oracle Strength

Oracle Platinum Partner

Premier Global Oracle Solutions Provider

Product Reseller

Oracle Apps User Group 4 Star Partner

Oracle R12.2 Beta Testers

Oracle Fusion Apps Early Adopters

Oracle Edge Products (Agile, Demantra, BI, OTM, Hyperion)


A Word from Our Customers

“ITC is a business partner and we depend on them as team members. Both of our teams work as one, communicate well, solve problems well and generally execute as a team.”

Ken WilsonIT ERP ManagerRexel HoldingsUSA



“We’ve been very impressed with ITC's project management and communication. They have delivered both projects on budget with successful implementations in both areas.”

Larry KatzCorporate ControllerDiodesUSA



“My experience moving to the ITC Hosting environment was well planned: many meetings, a lot of upfront work done, and the execution was basically flawless. It’s a proven plan, because they've done it over and over”.

Tom PavlicDirector of Business ApplicationsMaster LockUSA



“AZZ Incorporated chose IT Convergence because of their breadth of offerings from hosting, development, consulting and training.In particular their expertise in training and their ability to develop materials in UPK. IT Convergence understands what the end user is expecting and needing. Its breadth and depth of experience that ITC brings to the market is a differentiator and was the difference for AZZ Incorporated”.

Kyle LambertDirector of Information SystemsAZZ IncorporatedUSA



“When I look at ITC I don’t look at them as a supplier or vendor that I do business with, I look at them as a business partner, because they’ve always been helpful. They’ll even get involved in things when it’s not their responsibility, but they are always willing to help us if we have a problem.”

Cliff OlsonDirector IS & CommunicationsFP InternationalUSA




Products

Customer Experience

Agenda


Why IT Convergence

“IT Convergence has been included in the Magic Quadrant for Enterprise Application Service Providers in China.This organization has demonstrated the value on its work with many multinational organizations implementations, upgrades and roll-outs to China with Oracle E-Business Suite.”

Twiggy Lo

Analyst / Research Director


Why IT Convergence

“Base your selection on domain, industry and geographic capabilities. The right service provider for a multiregional implementation of Oracle SCM transactional applications that are part of the overall enterprise application implementation might be different than the service provider that would be best suited for the SCP or SCE implementation. Pay attention to geographic experience and in-market resources when implementing Oracle SCM in countries with complex regulatory requirements, such as Brazil”

Michael Dominy

Analyst / Research VP

“The majority of IT Convergence customers are U.S.-based multinational companies that are trying to implement or expand their use of Oracle at sites outside the U.S., with changes to accommodate local legal or regulatory requirements. IT Convergence has extensive Latin American and Asia presence, experience and support”


Why IT Convergence

“As a U.S.- based company, IT Convergence has a strong presence in Latin America, in general, and Brazil, in particular, which positions it well in rollout of enterprise applications for U.S.-based companies that need local language, regulatory and tax support. Clients in the region include Facebook, GE, Pfizer, Reader's Digest and UPS.”

Alex Soejarto

Analyst / Research VP

“The opportunity for IT Convergence remains strong as U.S.-based companies continue to expand into the Latin America region and as Brazilian companies seek a partner for life cycle of Oracle applications and technology services”

“Who Should Care: CIOs, CTOs and technology leaders seeking expertise in Oracle application and technology in Latin America should consider IT Convergence's professional IT services when expanding into that region. Strategic sourcing managers should list IT Convergence as an alternative vendor for its specialization. Enterprise application managers should consider the company for Oracle implementation and upgrade projects”




Products

Customer Experience

Agenda


A True Full-Service Option

Consulting Services

Consulting Services

Education Services

Education Services

Enterprise Managed Services


Development Services


Oracle UPKServices

Oracle UPKServices

Cloud Services

Cloud Services

Testing ServicesTesting Services

Full Project Lifecycle Capabilities

Assessment and Strategic Planning

Global Program and Project Management

Business Process Re-engineering

Oracle E-Business Suite and Oracle Edge Applications Services

Implementations, Upgrades, and Migrations

Global regional and/or country rollouts

Discovery Workshops or Healthchecks

Consulting Services

Consulting Services



Consulting Services

Consulting Services

International Project Management Office (PMO)

Our integrated approach to program management is designed to ensure quality and reduce risk. PMO's services extend through the entire lifecycle and focus on delivering:

Effective Project Management – plan, execute, achieve and measure results during an implementation with the Global Project Toolkit.

Successful Change Management – put in place the communication and commitment necessary for a business transformation.

Efficient Knowledge Management – facilitate education and knowledge transfer while developing effective processes for organizing, storing, and retrieving knowledge.


Comprehensive Oracle Fusion Middleware Solutions Business Intelligence (Oracle Business Intelligence

Enterprise Edition OBIEE and BI Applications)

Extreme Rapid Application Deployment (ERAD)

Leverage existing/new investments in Noetix, Discoverer or custom Data Warehouses

11g, RAC, Data Guard and other advanced Oracle Database options

Service Oriented Architecture (Application Integration) Solutions

Identity Management Solutions

Technical Training (RAC, 11g New features, Performance and Tuning, Backup and Recovery, OBIEE)

Consulting Services

Consulting Services



Consulting Services

Consulting Services

IT Convergence On-demand Consulting

Solutions designed to help organizations staff their internal teams the key Oracle skill sets they need to ensure a rapid ROI in Oracle

Our staff has certified Oracle functional and technical expertise

They are business-oriented: our consultants combined their functional and technical expertise with business backgrounds in accounting, finance, human resources, engineering or management ensuring they can deliver value from day one

Since our consultants come from every part of the globe, we can offer bilingual experts who help bridge cultural and communication gaps common to global ERP rollouts

IT Convergence is in a select group of companies in Oracle's R12.2 and Oracle Fusion Early Adopter program, which give us insights and expertise which our team passes on to yours

With offices in India, China, Mexico, Brazil, Costa Rica, Argentina and the USA, we can offer you the experience and expertise that comes with global presence.

Making Your Oracle Solution a True Success

Immersion Training for Oracle Projects

Executives, Functional Managers, Project Team, IT Staff

End-User Training

Standard Classroom training

Online performance support

Functional and Technical Training

eLearning / Web-based On site / Remote

Bootcamps

Train the Trainer

Education Services

Education Services


Maximize the Value of Your IT Investment

Oracle-Certified UPK Services Provider

Full UPK project lifecycle implementation/upgrade support

UPK Consulting

UPK Training

UPK & Knowledge Center Install

UPK Hosting

Oracle UPK

Services

Oracle UPK

Services


Enterprise ManagedServices

Enterprise ManagedServices


Reduce the Cost of IT

Service Desk Ticket Resolution

Application Module Troubleshooting

Configuration and Customization of Modules

Custom Report Writing

24x7x365 Monitoring




24/7 manned global Service Desk available to answer your call, connecting you to our team

Service Tailoring to meet your unique requirements. Unparalleled responsiveness

Named primary and secondary support personnel – an extension of your team

A dedicated, knowledgeable leader to insure delivery and team performance

‘Dashboard’ visibility to your applications and computing platforms

Weekly/Monthly Status Reporting; Labor Performance Reporting

Service Desk Adaptive

Assigned Staffing Model

Service Delivery Managers Enterprise Monitoring Solution

Visible Performance Metrics


Whether you are looking for a partner to support a single operating system, ERP application, database or to host and support your entire IT infrastructure, IT Convergence has a solution to reduce the IT complexity and maximize the return on investment.




IT Convergence Data Centers

San Francisco, California

Oak Brook, Illinois


Cloud Services

Cloud Services

Reliable & Scalable Solution Dual Facility Implementation

DR in San Francisco, CA Tier IV Latisys in suburban Chicago, IL Tier III OC3 Communication Enabled

Bi-Annual SSAE 16/SOC-1 Audits Uptime Institute Level III+/IV

99.982% Uptime Availability Platform Neutral Long-Term Investments

5+ Year Working Relationships ITC Customer/Corporate Networks Growing Business Segment


Cloud Services

Cloud Services

Best of Breed Infrastructure Components

ITC Data Center Approach

Best of Breed Components Network

Compute

Virtualization

Storage

Security

High-Density, Efficient and Leading Edge Infrastructure

Customer Choice in Computing Platforms and ISPs


Cloud Services

Cloud Services

Integrated Applications We Host / Support


Cloud Services

Cloud Services

Backup as a Service (BaaS)

ITC BaaS is a highly flexible solution tailored to your needs to perform daily, high-speed full and incremental backups using the Avamar Data Store (on-premise) or Avamar agent-only software to backup dedupe data securely to the ITC cloud.

EMC Avamar Data Store: provides global source-based data deduplication backup on-premise and to the ITC cloud, offsite tapeless encrypted protection, rapid recovery and flexible deployment

EMC Data Domain: revolutionary disk backups with EMC's patented global, source-based, high-speed, inline deduplication with pre-certified virtual tape library (VTL) deployment

DD Boost Library for EMC Avamar: distribute and multi-stream data from Avamar clients directly to integrated high-speed inline Data Domain systems

DevelopmentServices

DevelopmentServices


Cost-effective and Accessible Development

Right-Shoring Approach

Staff leasing

Oracle ERP and CRM

ADF, OAF, SOA, OBIEE, J2EE and Java

TestingServices

TestingServices


An Effective Testing Strategy for Your Investment Testing Strategy & Test Management

Test Script Automation

Test Execution (Manual & Automation)

Load/Performance Testing

Product Platform Certification Testing


Account Manager Role:

Ensures service quality

Single point of communication

Resourceful and solution specialist

One Point of Contact





Products

Customer Experience

Agenda

THE AMERICAS THE AMERICAS

Customer Experience

EUROPE EUROPE

AFRICA AFRICA ASIA-PACIFIC ASIA-PACIFIC

LATAM LATAM

Customer Experience

Global


ITC Global Customer Experience

Mastec - Miami, FLLed the R12 implementation and consolidation for Mastec and 15 operating unitsProviding full program/project management, configuration teams, SOA integration, functional/technical support, etc Worked closely with the business sponsors on overall solution design and roll out strategy

Dover Corporation - Manufacturing, New York, NY and Chicago, ILLed the overall solution design for R12 of entire E-Business Suite across the US, Europe, and China.Implementation of R12 for Dover Global Logistics out of Downers Grove, ILLed the effort to deal with all local statutory reporting requirements with US HQ and local office in ChinaDeveloped overall training strategy across the various business flows.Contract for multi year on site and remote support out of ITC shanghai office

Wakefern Foods - Edison, NJLed overall R12 assessment to layout cost and timeline and ROI for R12Leading R12 implementation and providing post production and Training strategyProviding assistance on infrastructure migration and upgrade

Broadridge (previously ADP Brokerage) - Financial Solutions, New JerseyLed overall global R12 assessment and R12 upgrade across the entire E-Business SuiteProviding full outsourcing and technical support out of Argentina and IndiaDelivered full end to end project team and end user training and built change management strategy for all users in various locationsProvided Project Management and Business Process expertise based on leading practice through the assessment



GE - Consumer and ApplianceAssisting with R12 upgrade across financials, Manufacturing, etc Provided full technical support for all RICEW components both on site and off siteAssisted with UPK, SOA, and OBIEE work throughout the projectProviding full managed services from a DB and functional perspective throughout the project and for post production support

Brinks Inc. Leading the 3 year fresh implementation of Oracle EBS R12 across multiple locationsProviding full end to end managed supportProviding training for project team member and end users across multiple locations

Couer Mining Led the overall solution design for R12 of entire E-Business Suite across the US and Latin AmericaLed the Implementation of Oracle HRMS R12 for all locationsDeveloped overall training strategy across the various business flows.Contract for multi year on site and remote support

Scholastic Corporation - New York, NYPerformed assessment and executed enhancements from an order to cash and quote to cash perspectiveConsulting around Order to Cash functional and technical solutionLed an end to end R12 assessment across business processes, RICEW, Infrastructure, and overall configuration perspective –

Financials, Order To Cash, etc



Teva - PharmaceuticalSuccessful multi year relationship rolling out Oracle to several countries in Latin America across the E-Business SuiteProvided functional and technical support and Global program management across all locationsWorked with Executive team on overall global design, solution design, and deployment strategy

Pfizer - NY, NJ, Europe, Asia, and Latin AmericaLed the global deployment of Oracle with a team of over 50 consultantsWorked on several divestiture projects across Animal Health and NutriProvided global program management, conversion teams, implementation teams in various markets, etcProvided full testing services out of India for global team members

Parexel - US, Europe, Asia, and Latin AmericaLed the overall solution design for R12 of entire E-Business Suite across the US, Europe, Asia, and Latin America.Led the fresh implementation of Oracle HCM around all locationsLed the effort to deal with all local statutory reporting requirements with US HQ and local offices around al locationsDeveloped overall training strategy across the various business flows.

Customer Experience

AsiaPac


ITC Asia Pacific Case Study

ITC Delivered:

Consulting ServicesPerform multi-org implementation of Oracle Financials, Distribution and Manufacturing in Asia – Australia, New Zealand, China, Taiwan, Singapore etc.Phase 1 (2009 thru early 2011) – approx. 15 consultantsPhase 2 (Feb 2012 to current) – approx. 35-40 consultantsLed the effort for Animal Health and Nutri projects based out of China and Europe

Project Challenges Included:Coordination and communication between different teams in different time zonesStandardize processes and control local requirement (Change mgt)Include statutory requirements for all countriesDevelop complex integration between Oracle Financials, MFG, distribution and other legacy systems via very complex interfaces

Diodes Corporation - US and ChinaLed the overall solution design for R12 of entire E-Business Suite across the US and 5 locations in ChinaLed an overall proof of concept followed by 4 parallel projects at different locations for DiodesDeveloped overall training strategy across the various business flows.Contract for multi year on site and remote support out of ITC shanghai office



ITC Delivered:

Consulting ServicesRollout Oracle 11.5.10.2 and R12.1.3 Financials and Procure to Pay modules to Qualcomm China, Taiwan, Korea and Japan entitiesImplemented Oracle to 15 entities in APACEnable an Integrated Single Global Oracle System for Qualcomm Global Operations to Improve Visibility across the Global EnterpriseAchieve a very successful cutover and very stable Oracle production environment Successfully integrated Oracle with third party systems

Project Challenges Included:Standardize processes (shared services) and control local requirement (Change mgt)Complex Organization structure and intercompany business flowsDevelop complex integration between Oracle and proprietary systems via complex interfaces and business processes e.g. Markview,

EZER, Payroll etc.



ITC Delivered:

Consulting ServicesPerform multi-org implementation of Oracle Financials in US, Canada, Mexico, China, Singapore, Japan, and Korea. Implemented approx 15 entities.Team with Cummins internal staff to execute global HRMS rollout in 2 dozen + companiesImplement Oracle Manufacturing and Distribution for in Korea and China

Project Challenges Included:Coordination and communication between different teams in different time zonesStandardize processes (shared services) and control local requirement (Change mgt)Include statutory requirements for all countriesDevelop complex integration between Oracle Financials and many MFG, distribution and other systems (Concur, Ariba, ADP,

Golden Tax etc) via complex interfaces

Cummins Inc. (S&P 500), a global leader that design, manufacture, distribute and service engines and related technologies. Cummins serves customers in more than 160 countries through its network of 550 company-owned and independent distributor facilities and more than 5,000 dealer locations.



ITC Delivered:

Consulting ServicesRollout Oracle 11.5.10.2 Financials, Distribution, Manufacturing for China Dover/OPW Suzhou CFC,CFT,CPC,PMI,WB etc companyEnable an Integrated Single Global Oracle System for OPW US and PRC Operations to Improve Visibility across the Global Enterprise

Project Challenges Included:Build Bonded-Non Bonded solution according to OPW Suzhou requirementAchieve a very successful cutover and very stable Oracle production environment Implement Oracle to 5 Dover business units in Suzhou in a very short time

OPW, a Dover Company (NYSE: DOV) is the brand known around the world as the industry standard for quality, selection and innovation in petroleum equipment .


ITC Asia Pacific Customer Experience

Customer Experience

Latam


ITC Latin America Customer Experience

Schlumberger - US, Brazil, Argentina, Bolivia, ChileLed the full Oracle EBS / Synchro implementation across Brazil for MI-Swaco a large division of SchlumbergerLed the full multi million dollar Oracle EBS/Synchro implementation across multiple countries in Latin America including: Brazil, Argentina, Bolivia, and ChileBrought in by Schlumberger corporate for several complex US based acquisition integration projects

Toyota - Japan and BrazilLed the overall global design for a Oracle EBS roll-out across BrazilWorked closely with the Global HQ on specific requirements that were required for their Brazil OperationsProviding full implementation, training/change management, and local post production support

Teva Pharmaceutical - Israel, US, Brazil, Mexico, Argentina, Chile, Uruguay, Colombia, Venezuela, and MexicoLed the multi year/multi-million dollar roll out of Oracle EBS across 8 countries in South AmericaWorked closely with the accounting group on handling tax and complex statutory reporting requirements per countryLed the strategy for multi country deployment approachITC provided full program/project management, implementation, training, support

Brinks - Argentina, Bolivia, Brazil, Colombia, Chile, Mexico, Panama, Peru, and VenezuelaLed the multi-year implementation of Oracle EBS/Synchro across all of LatAM region for BrinksProvided full project management, configuration, training, and post production supportFull outsourcing of functional and technical support in country and off shore



NCR - US, Brazil, Argentina, Dominican Republic, Peru, ChileLed the full Oracle EBS/Synchro implementation across Latin America for NCRWorked closely with the US HQ and local offices in Latam on the overall global design for all of Latin AmericaProvided full program/project management, implementation teams, change management/training, and post production support

Marsh & McLennan - US, Latam, and AsiaLeading 19 country roll out across Latin America and AsiaWorked closely with the Global HQ on specific requirements that were required for operations across Latin American and AsiaProviding full teams across both regions3 year program led by IT Convergence

Pfizer International - Latin America, Europe, and AsiaOverall global solution design and implementation across multiple locations including US, Latin America, and Asia Leading the largest implementation Oracle install base in Latin America with 18 out of 21 countriesWorked closely with Global shared service enters in multiple locations and in country business sponsors on local statutory reporting requirementsLed the spin off Oracle projects with Zoetis and Nutri across US, Europe, and Latin America



RGIS - BrazilOracle 11.5.10 rollouts to Brazil, Argentina, Chile and Costa Rica in a single instance. Synchro implementation for Brazil

Hypercom - Brazil Synchro implementation, assistance to Oracle 11.5.10 rollout and Production Support

RICOH | IBM - BrazilOracle 11.5.10 rollout to Brazil subsidiary of Infoprint. Project executed in Sao Paulo along with global project team from IBM. Synchro implementation and Post-Production support.

Cisco - BrazilBrazil local team of Oracle professionals executing rollout to R12 along with global team. Responsibilities include local project

management, liaison between Brazil and Global teams and providing expertise and experience related to solution design and implementation

MORINDAcare - BrazilRolled out 11.5.10 applications to Brazil. We were able to implement the company’s global business processes in Brazil, while at the

same time navigating the local business requirements


Customer Experience by Line of Business

Consulting Services

Consulting Services

Education Services

Education Services





Oracle UPKServices

Oracle UPKServices

Cloud Services

Cloud Services

Testing ServicesTesting Services


Getty Images is a leading provider of digital media worldwide, creating and distributing a range of assets – from royalty-free stock photography and editorial images to footage, music and multimedia – that help communicators around the globe tell their stories.

ITC Enterprise Managed Services provides production support services and ongoing project support in both onsite and remote services offerings based upon the type of work that is necessary. We initiated the relationship between Getty Images and Enterprise Cloud & Managed Services as a result of very successful testing services for an upgrade performed in 2010. As a result we continued to address more project-related work and were recently, as a result of our exemplary support in these initiatives, awarded the fixed fee production support contract for 2011 beginning in March.

We initiated the knowledge transfer from Wipro in December and have escalated the knowledge transfer to the point where full-blown personnel replacement will occur in January. This is an advancement of the transition by more than a month, providing significant cost savings to Getty Images and an opportunity for Enterprise Managed Services to escalate production support globally.

Unlimited, Fixed Fee Support and Project Work Oracle Applications Functional and Development

Support Oracle Technical Applications Administration Estimated at a total of 600 hours of work activity per

month – Support Estimated at a total of 1250 hours of work activity per

month - Projects

Enterprise Managed Services Customer Experience


Business ChallengesTo implement, integrate, and provide ongoing Managed Services support for global Oracle EBA environment that includes global financials, procurement, inventory, and asset management/eAM simultaneously across newly opened or enhanced operations in the US, Australia, Bolivia, Argentina, Chile, and Mexico.

Offer support and delta training to user community

SolutionOracle Applications Functional and Development Support Contract

Oracle Applications Database Administration Contract

Remote Support Project Implementation Contract

Business ResultsSuccessful

integrations/implementations: GL, AP, CE, Purchasing

Successful bilingual remote support and training.

Simpler and faster Financial reporting by site

Optimized Oracle databases and applications



Business ChallengesSupport partner with only offshore capabilities, not scalable with only staff leasing model

Limited internal support capabilities

Global user community with 24x7 needs

R12 upgrade project with support continuity

SolutionBlended support model with team area leads (Finance, Supply Chain, Development)

Scalable model offering for R12 post go-live phase

Seamless handoff from implementation to support, upgrade support staff transitioned to production support team

500 Monthly Technical hours

400 Monthly Functional hours

Business ResultsSuccessful R12 upgrade on time

Effective utilization of support $$

24x7 user support capabilities

Documented custom processes

Ability to grow team on demand



Business Challenges

Limited onsite Oracle Database Expertise and not enough DBA activity to justify a FTE

Hosted internally with minimal support

Limited Disaster Recovery Plan

Business Critical Application including Financials, HR and Payroll

High risk geography for Tornadoes and Hurricanes/flooding

System crashed during Alabama Tornadoes of 2011No powerNo telcoCorrupted files

Solution

Immediately Restore and Stabilize Oracle Systems using remote ITC engineers in US and India

Create Hosting Migration Project Plan and Migrate to ITC once restored

Create Disaster Recovery Plan

Migrate to ITC and Support Oracle functionality

Business ResultsIncreased and guaranteed

availability

New and appropriately sized hardware for impending upgrade to Release 12.1

Ability to scale environment for impending merger with Western Coal

Replicated environment in two ITC facilities for Disaster Preparedness

24x7x365 DBA support and Monitoring

Application Functional support and advisory services



OPW Fluid Transfer Group (OPW-FTG), part of Dover Corporation, is comprised of market-leading operating companies, each dedicated to designing, manufacturing and distributing world-class solutions for the safe handling and transporting of hazardous bulk products. In addition to these companies, OPWFTG has manufacturing plants in North America, Europe, Brazil and India; and sales offices in Singapore, and China.

Cloud & Enterprise Managed Services provide production support services to the OPW-FTG and OPW Fueling Components (OPW-FC) facilities around the world. IT Convergence provided professional services consulting to OPW-FTG in its Oracle Applications implementation, and Cloud & Enterprise Managed Services integrated into the implementation process about one month before each rollout to address knowledge transfer and to provide a seamless method of post-implementation and ongoing production support to the entire OPW-FTG user community.

Scalable Subscription-Based Post-Implementation Support Oracle Applications Functional and Development Support Post-Implementation Support Ongoing Development

Ticket and Time DetailsITC Cloud & Enterprise Managed Services easily ramps up and down according to the implementation schedule of the OPW facilities and utilizes the knowledge from each implementation to reduce the overall post-production support requirements for the additional countries that are rolled out saving OPW money and valuable time.

Cloud & Enterprise Managed Services Customer Experience


Business ChallengesNeeded to implement Oracle EBS version R12.1.3

Lacking internal infrastructure, expertise and support services

Required a value-added partner to provide both the technical hosting & managed services aspects in a support contract

SolutionHosting of Oracle EBS Applications

Level-1 Helpdesk/desktop support

Remote DBA Support for SQL Server and Oracle DB

Business ResultsITC has allowed Simonton to focus

on the business aspects of the Oracle EBS System

Gained access to world class DBA's who are familiar with their EBS environment and

Provide confidence by building strong relationships and a proven track record of success



Business ChallengesMultiple locations in the US and abroad – needed to consolidate Oracle warehouse & systems from hosting vendors

Difficulties keeping up with training needs and technology changes associated with new Oracle Acquisitions

Needed a consolidated data warehouse for systems that were hosted with other vendors

SolutionFull end to end hosting of Oracle EBS, OBIEE, Demantra, etc

DBA/System Admin Support

Provided hosting & technical support during R12 Upgrade

Business ResultsAccess to ITC’s reliable best of

breed technology infrastructure that is constantly being improved for better performance

Gained a business partner that is responsive, flexible and understands the needs of their constantly evolving environment

Strategic Partnership that extends across multiple entities



Exterran Holdings (NYSE: EXH) is a $2.7 billion publicly traded company with about 10,000 dedicated professionals working in more than 30 countries. They cover every major oil & gas region of the world and serve the full spectrum of energy clients, from the super majors and National Oil Companies (NOCs) to the independent E&P and distribution companies.

Exterran Partners, L.P. provides natural gas contract operations services to customers throughout the United States, and it trades on the NASDAQ under the symbol EXLP. Exterran Holdings owns an equity interest in Exterran Partners.

ITC Enterprise Cloud & Managed Services was awarded the hosting contract for Exterran in 2012, providing an immediate TBD reduction in cost versus Oracle on Demand who was the incumbent. Within 6 months’ time, Enterprise Cloud & Managed Services transitioned Exterran from Oracle on Demand to ITC.

Exterran’s Environment ProfileOracle E-Business Suite Applications Version: 11.5.10.2

Oracle Advanced Supply Chain Planning (ASCP)

Oracle Governance, Risk, and Compliance (GRC)

Hyperion

Microsoft Business Intelligence, Synchro, Vertex, BPEL, Markview and other Third-Party Oracle-Related Product Support

Oracle Database and Technical Applications Administration

Estimated at 500 hours of work activity per month

Cloud Services Customer Experience


E-Business Suite R12 Customer Experience


Business Challenges

While upgrading their Oracle HCM solutions, Tulane needed to:

Create a seamless relationship between end-users and Oracle HCM to facilitate end-user adoption

Enable employees to relate to actual business process during the training phase

Solution

Leverage ITC’s expertise in documenting Oracle HCM processes with UPK and Train the Trainer

Using ITC’s UPK experts, record Oracle HCM processes with UPK to deliver simulation of the actual processes in the training phases of the project

Train Tulane internal resources in order to continue the training effort

Business ResultsImproved engagement of end-

users with the new application and its processes

Reduced costs associated with end-user adoption

Successfully trained staff member in UPK development allowing Tulane to continually update and maintain their training library

Oracle UPK Services Customer Experience

it convergence corporate presentation - your source of oracle expertise

Technology

oracle database

g oracle ebs r12

star partner oracle

states india india china

states china china

itcs project management

customers itc

business partner