it outsourcing from siemens business services november 22, 2005 bucharest, romania global network of...
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IT Outsourcing from Siemens Business Services
November 22, 2005
Bucharest, Romania
Global networkof innovation
Global networkof innovation
Siemens Business Services – Company Profile
Forte Business Services – a Siemens Company
IT Operation Related Services from Siemens
References
Questions & Answers
Agenda
Global networkof innovation Siemens Business Services - Company Profile
Solutions including SAP, systems integration, IT and process consulting
Vendor-independent hard- and software maintenance, infrastructure services
I&C Outsourcing, including data center, desktop, LAN / WAN and call center management
Consult, Design,Build
Operate Maintain
Outsourcing of IT-intensive business processes in HR and financial services
SolutionBusiness
Business Process Outsourcing
Operation Related Services
Product Related Services
Customers
EUR 4.7 billion sales and 36.120 employees in 44 countries
Global networkof innovation Siemens Business Services (SBS) - Company Profile
SBS ranks No.1 in Austria, among top 5 in Europe and top 10
worldwide
SBS ORS ranks No. 2 in European contract volume in 2004 About 2,000 outsourcing customers trust SBS, worldwide Our customers transferred resources and we perform 7/24h
IT-Services:
15 million Help Desk calls p.a. in 16 languages 1.3 million managed Desktops, plus communications 225.000 SAP R/3 plus 100.000 Mainframe users 33.000 managed Servers, plus peripheral equipment 2.000 terabytes managed Storage, plus archive 72 Data centers with 1.500 Mainframe applications
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Through the integration with the Siemens Group, Forte has now joined the „Global Network of Innovation“
In July 2005, Siemens Business Services closed the acquisition of Forte Company, one of the leading IT service providers in Romania.
The combined expertise of more than 300 specialists is ready to serve our major customers.
We sell services under a new brand: Forte – a siemens company
Forte Business Services – a Siemens Company
Forte is represented with 10 branch offices in the major cities in Romania and working points in all the Romanian counties.
Following the acquisition, the new company merged with Siemens Business Services Romania and represents Siemens Business Services on the Romanian market.
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Operation Related Services from Siemens Outsourcing models
Selective: Managing individual corporate functions such as the help desk or desktop. Full IT outsourcing: The client’s entire IT is managed by the service provider. Transitional outsourcing: In addition to IT outsourcing, the operating system is
simultaneously transformed from current technology to a predefined target. Business process outsourcing (BPO): A whole business process is outsourced,
including IT and office administration. The complexity of the outsourcing options increases step by step, together with the
contribution they make to the value of the company.
Business Process Outsourcing
Responsibility for total customer
process
Transition Management
Total IT responsibility
Selective responsibility
Transitional Outsourcing
Transition Management
Total IT responsibility
Selective responsibility
Total IT responsibility
Selective responsibility
Full ITOutsourcing
Selective responsibility
SelectiveOutsourcing
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Operation Related Services from Siemens Portfolio Overview
Helpdesk Services Desktop Services
Datacenter ServicesApplication
Operation ServicesSecurity Services
Network Services
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Track record of outsourcing customers approves our ability to win & manage large and complex engagements
BBC, UK 2”700’
NS&I, UK renewal 700‘
RAG, GER >500’
Nat. Assembly for Wales, UK 333’
Insurance, USA 190’
Insurance, USA 122’
Deutsche Bank GER renewal 78’
Stadt Wiesbaden, GER 75’
Morgan Stanley, USA n.a.
Pharma, USA 49’
Cortal Consors, GER 48’
Kemper, USA 40’
Hochtief, GER 36’
ICN, GER 33’
FMC Energy, USA 28’
SBT, USA 26‘
Major Wins in 2004 TCV €M
Siemens, GER
BBC, UK NS&I, UK DB/Sinius, GER
Nat. Assembly for Wales, UK Vosa, UK
UK Passport Service, UK
MetLife, USA
Bankgesellschaft Berlin, GER
Barclays, UK
Computer Manufacturer, Global
Department of Labor, RSA
Insurance, USA
Medscheme, RSA
Ruhrkohle, GER
Insurance, USA
Intel, USA
Auditor, EuropePWC, USA
Microsoft, USA
KSB, GER
Top Outsourcing customers
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UK Passport Service (UKPS)
Provision of new passport application system and delivery of front-end services
10 year, £100m contract to improve turnaround and security
3-way partnership SBS UK Passport Service SP&SL
Fee based on numbers of passports issues (PFI deal)
SBS staff open post, cash payments, scan documents and photos
Solution Offices automated Over 10 million new,
digital and more secure passports issued via the SBS system
Assisting UKPS with customer service focused initiatives – e.g. Extended Opening Hours
UKPS regains Charter Mark
Impressive example of public/private partnership
Benefits
Efficient document processing
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Benefits Concentrate on core
business One point of contact for IT
management Reduce downtime of IT
services No IT fixed assets
Create cost transparency Reduce IT Infrastructure costs Bundle IT activities Reduce number of service providers Continuously benchmark service offerings
Challenge
Outsourcing Contract and Service Level Agreements for:
IT Service Desk Managed server LAN Services Client configuration
management File Services Account, Group and Share
Management
Solution
www.siemens.ro
Siemens srl – Romania
Global networkof innovation Questions and Answers
Thank you very muchfor your attention!
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Dan StăncescuUnit Manager - Operation Related Services
Forte Business Services srl
Phone: +40 (21) 3038918Mobile: +40 (722) 357104Fax: +40 (21) [email protected]://www.sbs.siemens.ro