it outsourcing in 2013

Savvis IT Infrastructure

2013 EMEA IT Leadership Report

IT Outsourcing in 2013A Proven Way to Fast-Forward to Business Success in Europe

IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 2 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 3

A message from Savvis

CIOs target three critical areas when developing strategy for organisational growth:

• Increase collaboration within IT and the rest of the organisation.

• Deliver operational efficiencies at every level and function.

• Align IT activities to increase competitive advantage.

IT leaders in 2012 tell us strategic business issues are back on the agenda, in contrast to two years ago when the focus was on simple survival and the need to navigate difficult financial waters. As IT plays a bigger part in business strategy, CIOs have the opportunity to influence the board and embed technology at a strategic level in their organisation.

In addition, CIOs globally are reporting that budgets are less restrictive and that they now have more flexibility to invest. In Europe, however, IT leaders in the UK remain constrained by budget, and although less of an issue now than in 2010, budget limitation is still high on the agenda. This is not surprising given the poor economic growth, tough austerity measures, and the uncertain market outlook in Europe.

CIOs expect IT outsourcing to help them differentiate their organisation, whether that’s stretching IT budget to invest in innovation and revenue generating projects or simply delivering outstanding infrastructure performance. What’s clear is that CIOs use outsourcing as a way to compete, and the areas they seek to outsource across the organisation are set to increase. That’s as true for Europe as it is on a global scale. Within five years, IT leaders predict as much as 40 percent of their IT infrastructure will be outsourced, a growth of 15 percent from today’s outsourcing footprint. In Europe the trend is the same but with more modest growth; 11-14 percent in the UK and 6-13 percent in Germany.

That’s not surprising given the return on investment IT leaders expect from outsourcing. On average CIOs predict a 26 percent saving of IT

budget through outsourcing, with similar savings expected in EMEA too. It’s not surprising CIOs view IT outsourcing as a business enabler when it boosts IT budget by a quarter, helping them deliver more value to the business.

Beyond cost savings, CIOs look for other benefits, such as access to specialist skills and increased agility, as well as the flexibility to focus on core company work and specialist projects. IT leaders now clearly understand the full range of benefits accessible by IT outsourcing, and many are leveraging them to meet short and long term objectives.

Cloud continues to be a popular way to access flexible, efficient and cost effective computing. Like a utility service, cloud adapts to the needs of the business through ease of use, does not require a long term contract, charges only for services used, reduces waste, and saves valuable CapEx that can be invested in other areas of the business.

The good news is that more industries are benefitting from cloud computing and that cloud outsourcing will be a major force within industry in 10 years’ time — in every region of the world.

Outsourcing is at the heart of what Savvis does. We offer clients a full suite of managed hosting and enterprise cloud services that are best of breed, and meet every level of need. From shared, dedicated and hybrid cloud solutions to fully virtualised data centres, Savvis offers a complete portfolio of IT solutions that includes managed services, colocation, consulting services and network services.

Whether you are taking your first foray into outsourcing or cloud, or whether you are ready to embark on a complete transformation of how your IT operations are managed, Savvis will work with you to understand your business and design solutions to achieve meaningful results. We look forward to hearing from you.

Best regards,Neil CresswellManaging Director EMEA

Financial Implications of Owning Your Own IT InfrastructureOver the next 12 months, IT leaders need to facilitate three critical goals: to increase collaboration throughout their entire organisation, to enable operational efficiencies at all organisational levels, and to achieve competitive advantage in the marketplace (Figure 1).

Globally, CIOs reported in 2011 that budgets were less restrictive than in 2010, when more than half (55 percent) of organisations faced the challenge of doing more with less budget. This dropped to 29 percent in 2011, and has remained at a similar level (28 percent) in 2012.

In the UK, 45 percent of IT leaders in 2012 say they will have to do more with less budget over the next twelve months, and although the figure has dropped from 63 percent in 2010, it is still well above the global average of 28 percent.* The economy in the UK and Europe and austerity measures throughout the region are having a big impact, so it’s not surprising the UK public sector cited IT budget as one of the highest priorities. Conversely in Germany, however, the number one constraint for CIOs over the next twelve months is a shortage of IT staff (31 percent).

“ IT budget has been an issue for many years since the financial crisis began. We are now getting used to budget restrictions and have had to adapt our spending accordingly.”

2012 Survey Respondent

Looking back over the past year, CIOs have regrets over some IT decisions. IT leaders reported that they had made mistakes when spending their IT budget. Specifically, most admitted that purchasing IT assets turned out to be a mistake, and in retrospect, outsourcing IT infrastructure would have been the wiser choice.

Indeed, looking forward, CIOs now say they predict to save a quarter of their entire IT budget through outsourcing, and that after looking back, they now see a better path for fast forwarding their organisations to business success.

Owning infrastructure results in higher costs and wasted resourcesConventional IT wisdom has been that owning and operating your own IT infrastructure is more cost-effective than outsourcing. In fact, our 2012 survey shows that most IT leaders’ experience has been the opposite. Globally three in five CIOs surveyed reported that owning and operating their own IT infrastructures resulted in higher costs and wasted precious resources (Figure 2).

Interestingly, although 45 percent of IT leaders in the UK are having to do more with less budget over the next 12 months, these organisations are among the least likely to understand that owning IT infrastructure wastes resources (49 percent). In Germany, 53 percent of organisations felt owning IT wasted resources while the US and Singapore realised it the most.

*Full survey results available.

Figure 1: Global Total Key issues faced by IT organisations in the next 12 months

0% 5% 10% 15% 20% 25% 30%

Having to do more with less budget

Increasing collaboration across the organisation

Gaining e�ciencies throughout the company

Focusing our resources on activities thatwill provide a competitive advantage

Recruiting the best peoplewith the right skill set

Supporting business expansion andaggressive development

Finding the best breed of suppliers to deliver cost-e�ective solutions

IT Outsourcing in 2013A Proven Way to Fast Forward to Business Success in Europe


The larger the organisation, the more likely their IT leaders agreed that owning IT infrastructure wasted resources and incurred unnecessary cost, with 66 percent of organisations with a global turnover of $50B-$100B agreeing, compared to 56 percent of organisations with a global turnover of $1B-$25B.

Furthermore, year-on-year, IT leaders are increasingly aware that owning and maintaining their own IT infrastructure is costly. Between 2012 and 2010 alone, the number of IT leaders who agreed with this increased from 38 to 60 percent.

Half of organisations admit to previous unnecessary infrastructure purchasesAn important insight from the survey is that half of CIOs admit to having IT equipment that they now regret purchasing.

“ We prioritise outsourcing because the companies we outsource to provide better services than we could ever offer in-house — and for a reduced cost.”


Once again, it is CIOs from the largest organisations that are more likely to agree that they regret IT purchases (56 percent among those with a global turnover of $50-$100billion, compared to 46 percent with a global turnover of $1-$25billion).*

If more organisations used outsourcing to free up money from their budgets, they could focus their attention on strategic issues, not only because they would have more budget available to do more, but because outsourcing frees up their time to focus on core activities.

If budget is taken out of the equation, CIOs can turn their attention to increasing collaboration within the organisation; promoting projects to become more agile and drive activities to differentiate and better compete in the marketplace — as shown in Figure 1

Of all the countries surveyed, IT leaders in the UK are the second ‘most likely’ to be hampered by budget constraints, second only to Japan (45 percent and 48 percent respectively). In Germany, however, CIOs look to satisfy a shortage of IT staff, rather than an inadequate IT budget (31 percent versus 22 percent respectively).*

However, for leaders in both the UK and Germany, a lack of IT budget is far less of an issue now than it was in 2010, but perhaps surprisingly there has been little change since 2011. It is likely that with a prolonged and slowly progressing economic situation and on-going austerity measures in both European countries, budget became less of an issue between 2010 and 2011, but is still a dominant limitation today.

When asked if owning and operating their own IT infrastructure creates higher costs and wastes resources, around half the IT leaders in Germany and the UK agreed with this (53 percent and 49 percent respectively). However, European CIOs tend to lag behind their counterparts in the US and Singapore in their views (73 and 74 percent respectively).*

When looking back at previous purchases of IT equipment, Figure 3 shows us that more CIOs in the US regret purchasing IT equipment compared to colleagues in other parts of the world (66 percent). Just under half of European IT execs regret IT purchases, 47 percent in the UK and 48 per cent in Germany; followed by Singapore with the least (35 percent).

Figure 2: The number that agree that owning their own IT infrastructure creates higher costs and wasted resources varies across the globe

0%

10%

20%

30%

40%

50%

60%

70%

80%

USA GermanyUK Hong Kong

SingaporeJapan


Cost Savings and Other Benefits to Outsourcing ITGiven the number of benefits, it is not surprising that within five years IT leaders expect a huge 40 percent of their infrastructure will be outsourced, a global average rise of 15 percent from 25 percent, that is currently outsourced now.

The private healthcare industry currently outsources the largest amount of infrastructure (28 percent) and companies in that sector are predicted to have the smallest increase in outsourcing over the next five years. It is actually organisations in the automotive industry in Germany who predict the largest increase, and by quite a margin (23 percent compared to 11 and 15 percent in other sectors).*

IT leaders from smaller companies plan to increase their outsourcing over the next five years at a much faster rate than those from larger organisations (16% increase over the next 5 years for the smallest organisations compared to just 13% in the largest), implying that there is some catching up to do.*

In Germany, CIOs from the largest organisations predict an increase of 6 percent in outsourcing over the next five years, compared to 13 percent among those with lower revenues. The UK forecasts a similar trend, with the largest organisations predicting an additional 11 percent of infrastructure will be outsourced in five years’ time, compared to 14 percent among smaller organisations.*

At a global level, CIOs are presently outsourcing around a quarter of their IT infrastructure (Figure 4) and by doing so, they anticipate saving an average of 26 percent of their IT budget (Figure 5). The expectation from US IT leaders is particularly high — they anticipate saving twice as much as their colleagues in Singapore (31 percent vs. 16 percent), with the UK and Germany expecting a 24 and 25 percent saving respectively.

Figure 3: Organisations who agree that they have IT equipment they now regret purchasing, by country

0%

10%

20%

30%

40%

50%

60%

70%


SingaporeJapan


Figure 4: The percentage of outsourced IT infrastructure will rise over the next five years as organisations realise fiscal rewards

USA

UK

Germany

Hong Kong

Japan

Singapore

0% 10% 20% 30% 40% 50% 60%

14%

13%

12%

14%

14%

26%

Average percent of infrastructure currently outsourcedAverage percent of infrastructure estimated to be outsourced in five yearsEstimated percentage increase of outsourced infrastructurein five years

Figure 5: Organisations predict to save an average of 26 percent of their IT budget through outsourcing

0%

5%

10%

15%

20%

25%

30%

35%


SingaporeJapan


Globally, media firms predict to save the most (29 percent), and public sector and government the least (22 percent). The public sector and automotive industries are the two sectors where every Head of IT interviewed expected to make a saving through outsourcing (see Figure 6).

Cost savings are not the only reason organisations are turning to outsourcingFor CIOs in the UK and Germany, cost savings are not the only benefit to outsourcing. UK IT leaders are much more likely to be driven by the need to increase IT agility to address changing business needs, than their counterparts in Germany (50 percent vs. 34 percent). In fact, a key challenge for German IT leaders is a lack of IT staff, and therefore much more likely to be a driver for them than agility (35 percent vs. 19 percent respectively) (Figure 7).

Globally, organisations are warming to the idea that outsourcing delivers numerous benefits — all of which combine to make them more cost effective, efficient and competitive. We saw this reflected in the fact that 59 percent of the IT leaders we surveyed agreed that new IT applications and services should be outsourced — an increase of 12 percent, when in 2011 only 47 percent agreed new IT applications and services should be outsourced.

CIOs from Singapore and the US appear to be ahead in their thinking when it comes to prioritising an outsourced infrastructure for new products or services they deploy, with 78 percent and 76 percent agreeing respectively. Just over half of IT leaders in Germany and just under half in the UK agreed with this (53 and 44 percent respectively), (see Figure 8).

Figure 6: Global TotalThe average IT budget savings predicted as a result of outsourcing varies across the verticals

0% 5% 10% 15% 20% 25% 30% 35%

Finance

Media, ent. publishing& retail

Public sector& government

Healthcarepublic sector

Healthcareprivate sector

Software

Automotive transport& logistics (GER only)

Figure 7: Reasons that drive organisations’ need to increase the percentage of infrastructure they outsource

0% 10% 20% 30% 40% 50% 60%

Increase IT agility to address changing business needsEliminate dependence on

legacy infrastructures

Need to shift CapEx to OpEx

To refocus resources on core strengths

Mitigating compliance risk

Gain transparency and control over cost models

Lack of IT sta�

Need to expand globally

Global total

GermanyUK

Figure 8: Those who agree that companies should prioritise an outsourced infrastructure solution over owned IT infrastructure for new applications/services it deploys

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


SingaporeJapan

Drivers and Inhibitors to OutsourcingBetween 27 to 48 percent of IT leaders currently outsource each area of IT (Figure 9) and, globally, the top three areas to outsource are Test and Development, Back Up and Disaster Recovery and Websites (49 percent, 44 percent and 44 percent respectively). However, if we look at a country level, 43 percent of UK CIOs currently outsource their Test and Development, compared to 59 percent in the US and 58 percent in Japan. In Germany and Hong Kong, IT Leaders are most likely to outsource websites.*

Looking to the future, and what IT leaders are actively evaluating or plan to outsource, between 31 percent and 38 percent of organisations are considering outsourcing each area of IT (Figure 9). It is significant that more and more CIOs are evaluating newer, emerging technologies such as Big Data analytics, implying a huge demand for outsourcing as new technologies are introduced. In the UK, back up and disaster recovery (43 percent compared to the global average of 36 percent) is the application most evaluated for outsourcing and in Germany Mobility (43 percent compared to the global average of 33 percent) is the most likely to be outsourced.*

Contractual obligations are the main barrier to outsourcing One of the most interesting findings from our 2012 survey is that at least one third of organisations worldwide are not outsourcing applications that they feel should be outsourced (Figure 10).

So why is this? CIOs tell us contractual obligations are the main barrier to outsourcing, whereas in previous years, company culture was the most common inhibitor. This indicates a major shift in thinking, but there are exceptions. In the UK, company culture has been the number one barrier to outsourcing for the past three years, combined with an unwillingness to relinquish control.

So, keeping a sense of control over IT is still an issue; with over 40 percent of all IT leaders stating lack of control as a reason not to outsource. In particular, Heads of IT in public healthcare and the software industries are most likely to decline outsourcing because they feel more in control if they manage the infrastructure themselves.*

Figure 9: Global TotalElements currently being outsourced versus those being evaluated

0% 10% 20% 30% 40% 50%

Test and development

Websites

Back-up and disaster recovery

Storage

eCommerce

Non-mission critical applications

Mobility

Regional applications

Big Data analytics

Production infrastructure

Mission critical applications

Pre-production infrastructure

We are currently outsourcing infrastructure for this areaWe are evaluating outsourcing for it

Figure 10: At least a third of organisations are currently NOT outsourcing applications that they think they should be

0% 10% 20% 30% 40% 50%

Network devices

Storage

Data centre space

Big Data analytics

Enterprise applications

SAP

Laptops & PDA/smart phones/desktops

eCommerce

Global totalGermanyUK



Benefits of a utility-based, pay-per-use outsourcing modelOutsourcing services can be delivered in a variety of ways. An increasingly popular model for outsourcing is “utility-based”, in which the use of IT services flexes and adapts to business needs. Rather than paying a fixed upfront CapEx or long-term contract fee, the cost varies with the amount of services used — a true ‘pay as you go’ model.

Globally, IT leaders told us the top three benefits of a utility based model are cost reduction and containment (39 percent), infrastructure scalability and flexibility (39 percent) and improved quality of service (37 percent). However, the benefits are perceived differently around the world, with 76 percent of CIOs in Singapore saying that cost reduction and containment is a benefit, compared to 39 percent in the UK, 32 percent in Germany and 27 percent in the US (Figure 11).

In Germany, over 45 percent of CIOs cited enhanced security as the biggest benefit of utility computing, whereas their UK counterparts expect to see increased infrastructure scalability and flexibility (38 percent). This suggests that not only are there multiple benefits to outsourcing, but these benefits can aid organisations in different ways.

Cloud on the horizon: the coming juggernaut in outsourcingBuilding on this growth trend at a global level, IT leaders indicated cloud outsourcing will be a major force within 10 years and those who plan to use cloud for the majority of their infrastructure will increase from 4 percent today to 43 percent in 10 years’ time (Figure 13)

0% 10% 20% 30% 40% 50%

Cost reduction or containment

Infrastructure scalability and flexibility

Improved Quality of Service (QoS)

Enhanced security

Reduced administration time

Faster time-to-market

Global total Germany UK

Figure 11: There are several benefits of outsourcing IT infrastructure using a utility-based model


Figure 12: Global TotalOrganisations are more likely to be using, or partly using, private cloud than public cloud

0% 10% 20% 30% 40% 50%

Back-up and disaster recovery

Batch processing

Big Data analytics

Mission criticalapplications

Non-missioncritical applications

Storage

Test and development

Public cloud

Private cloud

Figure 13: Global TotalWhere organisations expect the majority of their IT infrastructure to sit in ten years time

0%

20%

40%

60%

Currently In 2 years In 10 years

In-house/owned Outsourced cloud


Right now, over half (51 percent) of UK CIOs keep their IT infrastructure in-house but that is set to change to just 14 percent over the next 10 years (Table 14). IT leaders in the software industry are most likely to keep infrastructure in-house (80 percent), probably for control reasons, compared to around half that (44 percent) for the private healthcare sector.*

Looking to the future of outsourcing in the UK and Germany those CIOs planning to put the majority of their infrastructure in the cloud over the next ten years, is due to rise dramatically — from 2 to 45 percent for the UK and 4 to 33 percent for Germany. Concern about security is the main impediment to cloud adoption, but CIOs are also worried about their ability to manage and control cloud deployments, and some have concerns about the legal and compliance issues that could arise when storing or processing workloads remotely (Figure 15).

“ Cloud providers are constantly developing and offering more specialist services for the applications we use. I think cloud is becoming more secure and it’s certainly significantly more widely available than ever before.”


Benefits of cloud computingScalability was the number one benefit of cloud cited by IT leaders across most countries (Figure 16) with increased reliability and enhanced security following closely behind. In Europe, the anticipated benefits are slightly different, with UK IT leaders citing scalability (30 percent), faster time to market (26 percent) and reduced administration time (26 percent); and German CIOs looking for enhanced security (35 percent), faster provisioning time (30 percent) and lower TCO for the whole infrastructure (25 percent).

Table 14: The future of outsourcing in the UK and Germany

Figure 15: Global TotalReasons why organisations are not using cloud computing

0% 10% 20% 30% 40% 50%

Security concerns

Legal/compliance issues about processing workloads in an unknown geographic location

Concerns over how much management and control resource is required

Anticipated di�culty of integration with existing infrastructure

Application compatibility issues

Cloud services are not enterprise ready

Cloud computing is an unprovem concept for the larger organisation

We have no budget to deploy cloud services

Costs are too high

Data back-up and disaster recovery implications

Location of the majority IT infrastructure now and in the future.

UK Germany

In-house/ owned Outsourced cloud In-house/ owned Outsourced cloud

Currently 51% 2% 67% 4%

In 2 years 18% 15% 17% 19%

In 10 years 14% 45% 25% 33%

Figure 16: Global TotalImportant benefits of cloud computing for enterprises

0% 10% 20% 30% 40%

Ability to scale up & down consumption to manage fluctuating demand

Improved reliability

Enhanced security

Reduced administration time

Lower TCO for whole infrastructure

Low cost of entry

Environmental considerations

Faster time-to-market

Flexible billing models


The research identified that although marginally more organisations in Germany use cloud compared to the UK, both countries have seen an increase in cloud use since 2011.* Whilst private cloud services are most popular, organisations in Germany are more likely to be using a hybrid cloud than those in the UK; however, those in the UK are more likely to be using a public cloud, than their German counterparts (Figure 17).

When it comes to deciding what applications should be outsourced to which type of cloud, public or private, German CIOs are more likely to use public cloud for Big Data Analytics and Back-up and Recovery Solutions, and UK CIOs are more likely to use private cloud for Storage, Mission Critical Applications and Back-up and Disaster Recovery (Table 18).

Whilst IT leaders in the UK are more likely to be using public cloud in some capacity, German organisations that use public cloud, do so for a greater number of applications, suggesting they have adopted public cloud more fully.


Figure 17: Types of cloud use vary by country

0%

10%

20%

30%

40%

50%

Global total Germany UK

Private cloud services Public cloud services Hybrid model

Table 18: Organisations in EMEA have adopted different types of cloud for different applications

Applications for which organisations have adopted cloud computing

Using / partly using public cloud Using / partly using private cloud

Germany UK Germany UK

Back-up and disaster recovery 30% 16% 39% 39%

Batch processing 20% 5% 36% 24%

Big Data analytics 31% 19% 37% 31%

Mission critical applications 26% 16% 44% 39%

Non-mission critical applications 26% 21% 32% 37%

Storage 28% 23% 45% 44%

Test and development 20% 9% 37% 35%

ConclusionStrategies for IT outsourcing have come a long way in the last 12 months. IT outsourcing — whether through public, private or hybrid cloud delivery is now on the strategic agenda, as CIOs look more and more to technology as the engine to drive the business forward. IT leaders clearly understand how outsourcing enables them to focus and improve other areas of the business, and by redirecting resources away from infrastructure to core competencies, they improve collaboration, enhance operational efficiencies, and align funds to more revenue generating projects that drive the business forward.

Fast forward 10 years to view the IT landscape, and we see that cloud based outsourcing promises to play a dominant role in enterprise IT around the world. However, for these forecasts to come true, organisations need to first address some key challenges: alleviating security concerns and convincing stakeholders they can safely relinquish control of their IT infrastructure to a trusted provider.

This is also true in Europe, where outsourcing and cloud services are set to grow, albeit at a slightly slower rate than the rest of the world. Despite some reservations around relinquishing control, UK and German CIOs see the benefits of outsourcing and cloud, and plan to exploit them to achieve scalability, greater flexibility and security. Growth in outsourcing is coming from enterprises of all size, with high adoption expected from smaller enterprises.

Trusted outsourcing providers like Savvis can amplify these benefits, reduce the risks, and allay the concerns of organisations by offering a broad range of flexible, high-performing, and secure solutions capable of meeting business needs both today and in the future.

We offer a full suite of enterprise-class cloud services, engineered and deployed to meet global computing needs of any size of organisation large or small. From integrated and hybrid cloud solutions to fully virtualised cloud data centre solutions, Savvis cloud services can be used standalone or in a hybrid environment of more than one service, to meet every need. When combined with our low-latency distribution network and consultative business model, Savvis delivers a converged cloud that meets end-to-end enterprise requirements for application security, privacy and performance.

Collectively, these capabilities address enterprises that have substantial fluctuations in web traffic and mission-critical computing requirements from heavy business-day peaks or unplanned events.

About SavvisSavvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients, including more than 30 of the top 100 companies in the Fortune 500, use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing.

Savvis IT Outsourcing SolutionsAt Savvis, our Strategic ITO specialists know infrastructure and applications for large enterprises. While you focus on your core strengths and developing products that differentiate your company, let us provide the IT infrastructure and applications that sharpen your competitive edge in today’s demanding, ever-changing global marketplace.

Savvis offers a broad set of services that helps large enterprises to:

• Increase business agility. Respond to changing needs and opportunities in real-time with a tailored yet flexible infrastructure. Gain transparency, predictability and control over your cost models, time-to-market, product portfolio and many other business drivers.

• Maximise IT flexibility. Savvis offers one-stop-shop convenience across a broad portfolio of services for cloud, network, managed hosting, colocation, security and application services — all with predictable and reliable enterprise-class performance and security, and with customisable service-level agreements (SLAs).

• Mitigate risk. Maintain business continuity with our proven migration approaches, integration and governance best practices, regulatory know-how and SLA expertise — for the life of your contract and all tailored to adapt to your changing business and customer needs.

• Grow globally. With more than 50 data centres in North America, Europe and Asia (including India), we’re already where you want to be — with proactive monitoring and management as well as round the clock and onsite support. And, with our globally-consistent standardised ITIL processes, we ensure seamless delivery and operational support.

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Savvis provides:

• Commercially flexible contract terms

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• Pay-per-use utility models

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• Team of large enterprise IT outsourcing specialists

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About the ResearchThis independent survey was commissioned by Savvis and conducted with 550 CIOs, IT Directors, Heads of IT and Senior IT Managers of global large enterprises based in the USA (200), UK (100), Germany (100), Japan (50), Hong Kong (50) and Singapore (50), and was completed in August 2012. The research was conducted by Vanson Bourne, a research based technology marketing consultancy offering clients analysis and advice based on incisive, rigorous research into their market environment. The research used a combination of online fieldwork methodology and telephone interviewing. All research carried out by Vanson Bourne adheres to the latest MRS Code of Conduct. Demographic detailing respondent communities includes industry sector, country in which the respondents were based, and size of business.

About the ReportThe results of this report are presented in four sections, with each section highlighting different aspects of the research findings. Particular emphasis has been given to the data gathered from organisations in Europe and particularly the UK and Germany; however, to offer greater insight each section presents a global view and outlines implications for Europe. To view the global report please visit www.savvis.com.

it outsourcing in 2013

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